Date: 11.03.2013.

Proceedings of the OPEN GOVERNANCE MEETING held on 11.03.2013 at Board Room, Corporate Office, BESCOM, Bangalore. 1. As part of open governance initiatives Citizen participation in improving the functioning of BESCOM is envisaged through the process described in Section 2. This will be supported by IIM Bangalore, GM CR and SE North.SE North will provide complete logistical support at the field level, and GM CR will provide at the Corporate Office. 2. The exercise has following 5 steps: 1. Kick off meeting with the consumers/citizens of C 4 SD on 16.3.13 at 5 pm, RMV Club, between the BESCOM team and the Federation of RWS in the presence of Open Governance Team. 2. It will be followed by a walk in grievance day on 23.3.13 at Kannada Sangha Auditorium from 11 am 3 pm. During this time, written complaints, grievances from consumers/citizens will be received and recorded. Attempts will be made to resolve the grievances on the same day before 6 pm, with the help of the office infrastructure and staff established at the venue. Those grievances which cannot be solved on the spot by the SD officers will be carried forward, and tracked by the GM CR. The SE North will ensure that the entire C 4 SD office is duplicated at the venue so that the process are open and can be understood by the interested consumers. 3.After 3 pm, BESCOM team will have an interaction with the consumers who volunteer to be the part of the consumer team that will follow up on the grievances , study the procedure, and propose simplified procedures. At the end of interaction, consumer will be assigned individual tasks and they will be authorized to interact with any BESCOM officers in bringing the grievances to a solution. 4. The BESCOM team from Sd offices till the MD will provide all support and co-operation to the volunteers in understanding the system and simplifying it. Along with every volunteers, one BESCOM official will be attached for both guidance and learning. 5. On 29th March 13, the volunteers will have a meeting and presentation at the BESCOM Corporate office meeting hall at 3.30 pm. This will be conclusive meeting where the procedures will be finalized. Upon this, the CGM CA will file a petition before KERC for revising the procedures within 15 days.

3. The SE North will ensure a hand-bill is printed which will clearly mention the types of grievances that will be recd. On that day along with the documents they have to bring including expected fees. Apart from that depending upon the requirement, announcement to also be made through PA system, in addition to the publicity to this by the dept. 4. The funding for this project will be provided under the discretionary fund under SE, North in addition to such fund available with GM CR. Sri Sridhar from IIM B will document, analyze and report the entire initiative. 5. The persons attending the meeting is annexed along with the signatures. The proceedings typed, read and agreed by all the members who attended the meeting. Chaired by SD/P. Manivannan, Managing Director, BESCOM. GM CR