CM Crash

Soft Hard Source to check : #1,#3, #4-#7, #10,#11, #17,#18, #21,#22, #24

PI Slow
Random Time Source to check : #1-16, #18-24 Specific Time Source to check : #1-16, #18-24 Soft Source to check : #1,#3, #4-#7, #10,#11, #17,#18, #21,#22, #24

CD Slow
Source to check : #1,#3, #4-8,#11, #16,#18, #19,#20, #21,#22, #23,#24 Soft Source to check : #1,#3, #4-#7, #10,#11, #17,#18, #21,#22, #24

Crash
Hard Source to check : #1,#3, #4-#7, #10,#11, #17,#18, #21,#22, #24

Stucks
Source to check : #1,#3, #4-8,#11, #16,#18, #19,#20, #21,#22, #23,#24

Crash
Hard Source to check : #1,#3, #4-#7, #10,#11, #17,#18, #21,#22, #24 Random Time Source to check : #1-16, #18-24

Slow
Specific Time Source to check : #1-16, #18-24 After publishing? Source to check : #6,#7, #9,#10, #11,#16, #19, #20, #22,#23

Source to check : #1,#3, #4-#7, #10,#11, #17,#18, #21,#22, #24

Troubleshooting source reference table (Please refer Sitecore Troubleshooting Path on sitecorebasics for detailed description):
Ref. No. 1 2 3 4 5 6 7 8 9 Source description Sitecore log Sitecore Diagnostics Log Sitecore configurations Windows Event Log IIS Log Performance counters Server configurations SQL Server (Performance counters, System usage) or Optimize Sitecore databases (DB cleanup, Rebuild, etc.) Database Test Page results (/sitecore/admin/DatabaseTest.aspx) 12 13 14 15 Ref. No. 10 11 Source description Is cache tuning required? /sitecore/admin/cache.aspx or Cachetuner.aspx Your Custom code If possible disable it and check it, else Do logging for it, deploy it and verify Sitecore Debugger/Profiling Sitecore Admin Pages (Cache.aspx, Stats.aspx, Showconfig.aspx) Monitoring tool if any e.g. New Relic Your environment e.g. Network, Load Balancer, Local Switch, If your servers are on VM then VM performance and other Information from your Hosting provider. Memory Dump Crash Dump Ref. No. 18 Source description MemoryThreshold related details from Sitecore log file It is not good idea to use this if you are hosting multiple websites from single Sitecore Cache Debug related information from Sitecore log file (Caching.DebugEnabled) Detailed event level details from Sitecore log file (events timingLevel=high) IIS worker process configuration Idle Timeout may shutdown your Worker process, if not configured properly. Also, its always good to run your SC worker Process on 64 bit GC mode server or workstation? System usage CPU, Memory etc. Any custom/Sitecore agent causing issues?

19 20 21

16 17

22 23 24