Travel ItineraryFAQs

Im used to having my return ticket in hand as I go on vacation. Why are you no longer providing this? A/ You will receive a copy of your ticket 35 days prior to Sign On date, if your country requires airline ticket proof prior to this date please contact your HR Center/ Crew Office before you leave or contact CrewAssist@rccl.com from home. I do not have an email account? A/ Your airline electronic ticket will be sent to www.RCLCrewTravel.com, which you can access from anywhere in the world via Internet. However you will requirea valid email account. If you dont have an account you should open one so you can access the website.

How do I get my password for www.RCLCrewTravel.com A message will be sent to your email address with a temporary password, once you log on you will be required to change this to a password of your own choice. If you forget your password, you can request a re-set on the website. Why is this change occurring? Should I be concerned that the Company will not bring me back for my next assignment? A/ The change occurred because the airlines have improved their forecast models, these changes will allowcustomers to hold a seat in advance and purchase tickets at a better fare closer to departure dates.This process will not interfere with the company bringing you back onboard in accordance with the LOE you receive for your next contract in the sign off process. Any change to this would be communicated to you by your scheduler as usual, but would have no relation to the one way airline ticket process being introduced. What if I do not like the flights you give me? A/ Tickets have been issued based on travel requirements following company travel policy. Are you giving me the cheapest flights you can find? A/ We always aim to give you the best itinerary possible while being cost effective and following guidelines within the company travel policy.

Page 1 of 2

Travel ItineraryFAQs

How do I reach someone to talk to whileI am home, if I have a question about my return travel? A/ The same way that you are doing now, you can send an email to CrewAssist@rccl.com, or contact the 24x7 Support team at 1-877-414-CREW(2739). In addition you can now also use Click to Chat with an agent from the website directly, so if you do not have access to a phone line, you can still talk to us via Internet/Smartphone/Ipad etc. If Click to Chat operator is offline, you can still leave a message. Why am I not getting the ticket now, if I have a confirmed assignment? A/ You will received your itinerary 35 days prior to Sign On;in case you do not see your itinerary at this point in time, you can Click to Chat or contact CrewAssist@rccl.com . How will I receive the ticket? A/ A copy of your electronic ticket and itinerary will be available to you once you sign in to www.RCLCrewTravel.com, 35 days before Sign On. If I have to log in to get my ticket, who should I contact if the system is down? A/ If you are having difficulty logging on to the website due to technical maintenance, please try again later. If your enquiry is urgent, you can contact the 24x7 Support Team at 1-877-414-CREW(2739) or email CrewAssist@rccl.com. If I'm on vacation in another country and don't have access to a computer, who should I contact to get my ticket? A/You can access the site via any internet caf, or by using a smartphone/Ipad/etc. In the event you have no way of using the website whatsoever, you can contact the 24x7 Support Team at 1-877-414-CREW(2739). What if the consulate requires my confirmed travel before it is available, who do I contact? A/ If you need your itinerary/ticket information outside of the 35 day window,please contact us via Click to Chat, or the 24x7 Support Team at 1-877-414-CREW(2739) or email CrewAssist@rccl.com. How will I know my travel is ready? A/ You will have to log into your www.RCLCrewTravel.comaccount 35 days prior to travel date. In addition, we are working toward email notifications in due course. How will I be notified of any changes? A/ The process wont change. You will be notified to your personal email if any changes occur. However,per standard Airline policy, we strongly recommendthat you check flight statusand reconfirm your booking with the airline at 72hrs prior to departure. Im a Category Cemployee, how will the new process affect me? A/ There is no change to the current process for Cat C employees.

Page 2 of 2