Cheryl A. McDermott 15518 SE 9th ST Bellevue, WA 98007 Phone: (425) 586-0185 Email: mcdermott.cheri@gmail.

com Highlights of Strengths: Administrative professional with over 10 years experience in the staffing industry. Strong customer service focus; outstanding inter-personal and communications skills. Deep knowledge of Microsoft processes and tools for contingent staff on-boarding. Works well under pressure; accustomed to fast-paced environment.

Experience: 02/2002 to 04/2008 Volt Technical Resources, Redmond, WA

09/2005 to 04/2008 Operations Department Lead Directly supervised a team of five in ensuring Volts 100% contract compliance with Microsoft and other clients. Performed all management activities with direct reports including performance evaluations. Developed pre-placement orientation and quality control processes, taking into consideration all department and client needs. Posted candidate starts to Microsoft's internal web-based tool. This required extreme attention to detail in accuracy and little tolerance for error in order to meet Microsofts guidelines for engaging contingent staff assignments. Processed and on-boarded over 800 new employees in a two-week period for Volt/VMC game testing ramp-up. Acted as the escalation point for all failed/pending background checks and interfaced directly with Volt's background check service provider. Developed orientation, pre-placement, and quality control processes. Trained the Operations Team on orientation, pre-placement, and quality control processes. Provided absentee coverage for all team members. Maintained communication with Volts recruiting team, providing the latest status on all pending assignment starts. Built strong relationships with recruiting professionals and upper management. 02/2002 to 09/2005 Pre-placement Specialist Responsible for ensuring Volt's 100% compliance with contractual agreements with Microsoft and other clients prior to all assignment starts.

Provided Microsoft-specific information for a volume of 300 candidates per month (10 to 20 daily) ensuring all Volt paperwork was completed properly, including I-9 documentation. Provided a detailed slide show presentation on Microsoft-specific requirements daily for new contingent staff. Coordinated background checks with Volt's background check service provider and drove the process to ensure their timely turnaround. Conducted and documented reference checks for prospective employees. Communicated with Volts recruiting team daily to provide the status of their candidates eligibility to start their assignments. Assisted with New Employee Orientations as necessary. Analysts International, Bellevue, WA

12/1997 to 09/2001

12/2000 to 09/2001 Sales & Recruiting Support Specialist Directed administrative support for sales and technical recruiting teams. Set up an internal process for authorization of contracts. Facilitated and conducted off-site interviews between technical contractors and clients including negotiation of rates and length of contracts. Acted as liaison with clients human resource departments. Expedited new employee hires. 12/1997 to 12/2000 Front Desk Administrator Answered busy phones and directed inquiries. Maintained office equipment, monitored and purchased office supplies for 40 employees. Organized and supported internal company events and corporate wide staff meetings. Planned off site arrangements for luncheons and dinners including transportation and hotel accommodations for up to 60 attendees. Was recognized as a dedicated, hard worker and received a promotion to Sales and Recruiting Support. (References and additional work experience available upon request.) Education: Sammamish High School, Bellevue, WA Diploma Bellevue Community College, Bellevue, WA Psychology and General Business Studies

Computer Skills: MS Word/Excel/Outlook, Lotus Notes, ACCPAC Accounting Software