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CHILDLINE Child Protection Policy

-----------------------------------------------------------------------------------------------------------Introduction Scope of the policy Review of the policy Guiding principles Objectives Policy Statement Definitions Components of the Child Protection Policy CHILDLINE Code of Conduct CHILDLINE Whistle Blower Policy Implementation of the policy Operational Guidelines 1. Human Resource Management 2. Protection norms for CHILDLINE Spaces 3. Participation of children in CHILDLINE programs 4. Representation of children in the Media / communication materials / publications 5. Protection of children being referred by CHILDLINE into shelter homes Abbreviations 8 10 13 14 14 16 17 19 20 23 4 5 5 5 5 6 6

CHILDLINE Child Protection Policy

CHILDLINE 1098 and the CHILDLINE India Foundation CHILDLINE 1098 is a 24X7 toll free emergency service for children in need of care and protection. Any child/concerned adult on behalf of the child can dial 1098 to avail of emergency assistance. The service spans 26 states and union territories, 172 cities, 300 partner organizations directly involved in service delivery, and logs in 2 million calls a year. CHILDLINE is a civil-societygovernment partnership under the aegis of the Ministry of Women and Child Development (MWCD), Government of India. CHILDLINE India Foundation (CIF) is the umbrella organization for the CHILDLINE 1098 service in India. The CHILDLINE 1098 service has been recognized as a critical child protection mechanism in the country. It receives special mention in the Juvenile Justice (Care and protection) Act, 2000. CHILDLINE 1098 has been included as an integral component in a continuum of services of the child protection system in India, in the Integrated Child Protection Scheme (ICPS), launched in 2009. Vision India moves increasingly towards becoming a child-friendly nation, ensuring the rights and protection of all children. Mission CHILDLINE will reach out to every child in need and ensure their rights and protection through the 4 Cs: Connect through technology to reach the last mile. Catalyze systems through active advocacy. Collaborate through integrated efforts between children, the state, civil society, corporate entities and community to build a child friendly social order. Communicate to make child protection everybodys priority.

In 1996 when the CHILDLINE service was launched in Mumbai, it was Indias first toll-free tele-helpline for children. It is a national entity operating in over 83 cities and 148 locations, primarily through a rich and intricate network of partnerships and associations with NGOs, experts across diverse child rights, protection and development related fields, as well as the Government of India. Children are more vulnerable than adults by the mere fact of being children, dependant on others for the realization of their rights. Recognizing this, CHILDLINE advocates widely for child protection. Children are critically affected by the actions or inactions of government and society. We believe that it is imperative for all stakeholders of CHILDLINE (partner organizations, employees, associates, trustees, vendors and contractors, and referral organizations) to practice the highest standards of child protection. CHILDLINE adopts a rights based approach to its intervention, based on the core principles underlying the Constitution of India, and the United Nations Convention on the Rights of the Child (UNCRC). CHILDLINE intervention is multi-pronged and works at three levels: The primary micro level: reaching the child through the CHILDLINE 1098 service; The middle level: influencing and orienting allied systems and civil society for the creation of child friendly services; The macro level: advocacy and perspective building with policy makers for the creation of child friendly policy and program.

CHILDLINE intervention with children includes emergency response, face to face counseling, and restoration of children to their homes, referral to other organizations for shelter, education, vocational training, accessing health care services and multiple other such support activities. This implies critical levels of interdependence within a complex web of relationships that involve NGOs, government, donors, volunteers, communities, families, vendors, contractors, suppliers, and the public, to ensure that children receive the support and resources they need to lead safe and healthy lives with the greatest possible access to development opportunities. The success of all efforts towards achieving these ends is dependent on the honesty, integrity and commitment of each link in the CHILDLINE network. To minimize risk to children and ensure that children are protected at all times, CHILDLINE has developed this Child Protection Policy (CPP) with a clearly articulated code of conduct, basic minimum standards, reporting mechanisms and operational guidelines.

Scope of the policy

This Child Protection Policy applies to: CHILDLINE India Foundation: To include all staff, trustees, consultants, interns, volunteers. CHILDLINE Project Partners: To include CHILDLINE directors, coordinators, paraprofessionals, counselors team members, consultants, interns, volunteers. Associates of CHILDLINE India Foundation: To include all vendors, sponsors, volunteers, funding agencies, suppliers of CHILDLINE India Foundation. Associates of CHILDLINE Project Partners: To include all vendors, sponsors, volunteers, funding agencies, suppliers at the CHILDLINE project of the partner organization.

Review of the Policy:

This Policy will be reviewed every five years by CHILDLINE India Foundation. Upon review, changes in the Policy will be intimated to all organizations and persons who come within the scope of the policy and compliance with these changes would also be mandatory.

Guiding Principles
Children are citizens and rights-holders; the dignity, liberty and freedom of every child must be respected. The best interests of the child must remain in focus in all matters that affect or concern the child. Children have the right to freedom of expression. Children have the right to participate in decisions concerning themselves. A childs right to privacy and confidentiality must be respected within an overall consciousness and awareness of child protection requirements. Zero tolerance of any form of abuse of any child whether direct or indirect. Child protection is the responsibility of all.

To ensure the practice of the highest levels of child protection standards in CHILDLINE (CIF and CHILDLINE partner organizations). To ensure a well defined and practiced reporting mechanism for child protection violations and time bound redressal system. 5

To ensure assessment and management of child protection risk in CHILDLINE spaces. To ensure that there are basic minimum standards of child protection adhered to by all associates of CHILDLINE (vendors, suppliers, donors, government, and referral agencies). To create consciousness and awareness about child protection.

Policy Statement
CHILDLINE 1098, a child rights organization is committed to the protection and wellbeing of children. CHILDLINE adopts this Child Protection Policy to ensure practice of the highest standards of child protection amongst all stakeholders. The policy creates a mechanism to report child protection violation and ensure prompt redressal. This policy calls for mandatory reporting of all child protection violations. All members within the scope of this policy should report as they witness, suspect or come to know of any form of child protection violation.

Child Child includes all persons within the age range of 0 to 18 years. However, the issue of foeticide implicitly recognizes the right to life of an unborn child. A child may therefore include the unborn, new-borns and all those who are not yet 18 years of age. Similarly, a child who is mentally challenged has the vulnerabilities associated with children even after crossing the age of 18 years. The definition of child is flexible and requires to be viewed in context. Child Protection Child Protection is about protecting children from or against any perceived or real danger/ risk to their life, their personhood and childhood. Child protection is about reducing the vulnerability of the child to any kind of harm and in harmful situations. It is about protecting children against social, material, physical, psychological and emotional insecurity and distress. All efforts at protecting children must ensure that no child falls out of the social security and safety net and those who do, receive necessary care and protection to be brought back into the safety net.

Child Protection refers to protection from violence, exploitation, abuse and neglect. It is integrally linked to every other right of the child. Every child has a right to protection. This not only includes children who are in difficult circumstances and those who have suffered violence, abuse and exploitation but also those who are not in any of these adverse situations and yet need to be protected to maintain and/or increase the existing environment of safety and positive development. Child abuse

Child abuse may be defined as intentional harm caused physically, sexually, mentally, emotionally and psycho-socially through rights violations, neglect and ill-treatment by those with power and authority and who may or may not be responsible for providing care and management services. Older or stronger children may therefore also abuse younger or weaker or disabled children. Any neglect on the part of the parent or the caregiver to provide adequately for the various needs (food, clothing, affection, education, medical care) of the child would also be considered child abuse. Child Protection Violation Child Protection Violation in the context of this policy amounts to: Any act or behavior that puts a child at risk of abuse. Any act of behavior that could potentially increase the risk of abuse. A failure to act in a situation where a child is being abused. Failure to follow the code of conduct or any other prescribed protocol without suitable justification.

Components of the Child Protection Policy

There are three components comprising this CPP: 1. Code of conduct 2. Whistle blower policy 3. Operational Guidelines

1. Code of conduct
CHILDLINE recognizes the need for honesty and integrity and respect for the child to reflect both in decisions of the organization as well as in the conduct of its personnel. As a result, this code of conduct has been articulated for all staff and work associates, including permanent and full-time as well as part-time staff, consultants, and volunteers at CIF and the CHILDLINE project partners. Personnel should: Be conscious of and respect the privacy and dignity of each and every child1. Be visible and not in a secluded place, while in contact with children at the work place. Ensure that a culture of openness exists and facilitates children to interact and express their issues and concerns with staff in CHILDLINE settings, and work, rescue, or other event locations. Respect and encourage childrens voices and views. Make efforts to ensure childrens informed participation in decisions that affect their lives. Inform children about steps of interventions being taken with respect to them or in the context of their lives. Protect the child by not disclosing the identity of the child outside of the team and duty-bearers involved with the case. Uphold the privacy of the child by not disclosing the identity of the child to the media. Educate children about their rights, issues of abuse, neglect and exploitation. Ensure that there are staff members of the same sex as the child/children when escorting the child between locations and also when taking care of the child/children at any location. Record all decisions of movement of children to schools, hospitals or referral service centres or even for repatriation/ restoration.

It is to be understood in the interest of child protection that reporting a child rights violation, or risk, that may have come to the attention of a team member through a childs trust and sharing, does not mean violating the confidentiality of the child. This should also be sensitively and clearly explained to the child or children concerned.

Be conscious of the possible need to support or adopt a differential response when dealing with children who may suffer from trauma or a challenge to ability, making them more vulnerable than other children in the same situation.

Personnel should not: Touch, hug, or caress a child. Spend time with children alone2. Allow interaction with a child in a closed environment without supervision of the CHILDLINE person in-charge. Sleep alone with any child. Take children to the residence of the team members / coordinators / directors for the night. Do things for children of a personal nature that they can do themselves, such as use the toilet, bathe or change clothes. Engage children in personal work or employ children at work or at home. Use language or expressions that are inappropriate for a child. Use corporal punishment or tolerate corporal punishment by the staff. Make any physical gestures in a manner that appear to be inappropriate or have a sexual context or association. Develop any relationship with any child that is or could be assumed to be exploitative or abusive. Discriminate against children on any basis such as, for example, community, color, language, disabilities, or physical features. Stigmatize or humiliate a child. Act in any manner that puts children at risk. Give gifts directly to children. Patronize any service that employs children. Take any photograph that would or could potentially violate the childs dignity, or privacy in any way.

However, there are times and circumstances when only one team/staff member is present to be caregiver for a child in a room or a location with multiple rooms in such case, immediate action must be taken by this team member to contact another staffer, female or male as appropriate depending on the sex and age of the child / children involved, to come to the location and also be present as co-caregiver until the situation is satisfactorily resolved. It is always desirable to have one male and one female co-caregiver for the period of time that it is necessary for a child / children to be in their charge.

2. CHILDLINE Whistle Blower Policy

The Whistle Blower Policy is framed to ensure that there is an appropriate mechanism in place to ensure prompt and fair action in the case of a child protection violation. Response Mechanism in case of a child protection violation: Outlined below is a reporting and response framework for any alleged, witnessed, or suspected child protection violation CHILDLINE India Foundation (CIF): Report the matter in writing, directly to the Grievance Cell of the organization which will address the issue with the Management Team of the organization. OR Report the matter to the team leader/head of the department. The head of department must inform the matter to the Grievance Cell who will address the matter with the Management Team of the organization. Reporting of child protection violations within the organization is mandatory - any body coming across child protection violation must report it. The Management Team of the organization will investigate the matter and take appropriate action in accordance with the guidelines for disciplinary action as outlined in the Procedure Manual of CHILDLINE India Foundation. While the matter is under investigation the individual who is suspected of having committed a child protection violation must be removed from direct contact with children. The issue is to be addressed and brought to closure within a month of having been reported. o The responsibility for this lies with the implementation authority for this policy, such as the head of administration and finance. Any alarming or inappropriate behavior of a staff member and any action taken against the person must be noted in his/ her personal record. If the abuse falls under IPC or any other relevant law, First Information Report must be filed with the local police by CIF.

CHILDLINE Project Partners Report the matter to the line manager. The line manager should report to the CHILDLINE city coordinator and the CHILDLINE Directors who must inform the CIF city-in charge. CIF city Incharge must be informed 10

If the matter involves any of the CHILDLINE Director or CHILDLINE Coordinator, then report the matter to the CIF City in-charge directly. The CIF City-In-Charge is to report the matter to the Head of Department. The Head of Department must inform the Grievance Cell of the organization which will address the issue with the Management Team of CIF. Reporting of child protection violations within the organization is mandatory - any body coming across child protection violation must report it. The Management Team at CIF is to address the issue and recommend a suitable course of action to the CHILDLINE Director or the Board of the Partner Organization (in the case of the matter involving the CHILDLINE director). The course of action would have to be mutually agreed upon by CIF and the CHILDLINE partner organization. While the matter is under investigation, the individual who is suspected of having committed a child protection violation must be removed from direct contact with children. The issue is to be addressed and brought to closure by the implementation authority within one month of having been reported. Any alarming or inappropriate behavior of a staff member and action taken against the staff member should be noted in his/ her personal record. If the abuse falls under IPC or any other relevant law, First Information Report must be filed with the local police by the CHILDLINE partner organization.

Associates of CHILDLINE India Foundation (CIF): If an associate is involved in causing the child protection violation then the process as laid out for CHILDLINE India Foundation detailed earlier is to be followed. If an associate (individual or organization) wants to report a child protection violation, the complaint should be made to the Executive Director CIF, or emailed to The process as laid out for CIF above would then be followed. Reporting of child protection violations within the organization is mandatory - any body coming across child protection violation must report it.

Associate of CHILDLINE Project Partners: If an associate is involved is causing the child protection violation then follow the process as laid out for CHILDLINE Project Partners above


If an associate ( individual or organization) wants to report a child protection violation, the complaint should be made to the Executive Director, CHILDLINE Partner Organization, or the matter should be reported on The process as laid out above for CHILDLINE Project Partners above would then be followed There should be mandatory reporting of abuse within the organization any body coming across child protection violation should report it.

3. Implementation of the Policy:

The overall implementation of the policy would be the responsibility of the Head of Administration in CHILDLINE India Foundation. The Grievance Cell and Management Team mentioned in the Whistle Blower Policy are constituted as per the Procedure Manual of CHILDLINE India Foundation. The issues concerning intervention in CHILDLINE cases would fall in the purview of the Head of Services. The Partnership Agreement between CIF and CHILDLINE project partners necessarily includes acceptance of this CHILDLINE Child Protection Policy and the Operational Guidelines detailed ahead in this policy document. All agreements/ contracts/ Terms of reference between CHILDLINE/ CIF and its associates would include acceptance of relevant clauses of the CHILDLINE child protection policy and Operational Guidelines detailed ahead in this policy document.


Operational Guidelines
This CPP articulates our aspiration and commitment to practicing the highest level of child protection across our operations network. CIF and the CHILDLINE partner organizations take a proactive stance in laying out a set of operational guidelines that are to be incorporated into all process and functions of the network. These guidelines have been developed through a consultative process between CIF, the partner organizations of the CHILDLINE network and expert input from other organizations and individuals who have already developed and implemented child protection policies. The content of these operational guidelines has a four-part structure as set out below: 1. Human Resource Management 2. Protection norms for CHILDLINE Spaces 3. Participation of Children in CHILDLINE programs 4. Representation of children in the media 1. Human Resource Management 1.1 Recruitment

All employees having direct or indirect contact with children would face a thorough and standardized recruitment process. In the recruitment process the biodata and photograph should be taken before the interview. Any recruitment advertisement should reflect the child protection statement/ mandate of the project. During the interview process Ask relevant questions to assess the candidates attitude and sensibilities regarding child protection. The assessment may be based on a checklist of parameters of suitability, and exercises such as reviewing and analyzing a newspaper article. There should be resolution of issues like employment gap, frequent changes of employment or reasons for leaving employment (if sudden). There should be at least three references that each applicant should provide along with the biodata.


For each candidate a thorough reference check3 should be carried out with the place of previous employment or the academic institute attended by the candidate. There should be a minimum of two reference checks for each candidate. Specific query regarding conduct of the candidate vis a vis a children should be made. At the time of employment the organization should also take the following from each employee o Proof of identity o Proof of Residence ( both temporary and permanent) o PAN Card o Letter of experience and good conduct from the past employee. o Attested photocopies of proof of education/ experience. Original Documents should be verified. Each employee should undergo a medical examination prior to employment. File the same in personnel record. A duly signed Appointment letter should be issued to the employee mentioning conditions of employment. All new recruits should be provided with a copy of the CHILDLINE Child Protection Policy and the CHILDLINE Child Protection Manual. All new recruits are to sign an undertaking acknowledging receipt of the CPP, and stating their agreement and acceptance to all components of the Policy. On recruitment, personnel files of the person should be duly maintained. The personal file should have o Biodata of the staff o Photograph of the staff recruited o Name and contact details of referees and outcome of the reference check duly signed by the Director o Copy of appointment letter given to the employee o CPP undertaking signed by the employee o Identity and proof or residence o Report of the medical examination o Six monthly performance review These personal records should be available for scrutiny to the CIF personnel during the networking visit. Each employee should be oriented to child protection and child protection policy within a week of recruitment in CHILDLINE. Biodata of all CHILDLINE employees with their photographs and appointment letters should be sent to CIF within two weeks of this notification.

A criminal background check and a police report would make for a more reliable process; where ever possible these procedures should be integrated into the system.


As and when an employee leaves the project or joins the project, there should be a written communication to the CIF city incharge. The biodata of the new employee with his/ her photograph and appointment letter should be sent to CIF city incharge within a week of employment.

1.2 Performance Management System The Performance Management System (PMS) is to include credits for child protection sensitivity. In case the CHILDLINE partner organization does not have a performance appraisal system, they should ensure a Six monthly Child Protection review. Every individual should be assessed for adherence to the code of conduct and implementation of the CPP The Performance Management System (PMS) / Child protection review must allow for peer evaluation for child protection compliance. In case of any observations, report about suspicion of child protection violation, the Child Protection Policy and whistle blower policy should be invoked.

1.3 Staff Development and Capacity Building Orientation to child protection must receive special focus in all staff development and capacity building programs. The organization must make attempts to stay abreast of the latest trends and issues on child protection and share this knowledge with its team across all levels and departments. Protection of staff needs to be discussed at length as staff members also face threats and various risks in the course of their work.

1.4 Human Resource Practices for Associates of CHILDLINE and CHILDLINE India Foundation. For individuals who are associates of CIF/ CHILDLINE, the guidelines for recruitment should be followed. CHILDLINE does not associate itself with organizations that engage in activities that involve tobacco, alcohol, and child labour. In the case of organizations that want to associate with CHILDLINE or organizations that CHILDLINE desires to associate with, a detailed diligence exercise in addition to financial diligence (outlined in CIF process manual) needs to be undertaken to ensure that the organizations philosophy, mission, processes and practices are safe for children. The associate organization would need to: not employ child labour; 15


have zero-tolerance of any form of child exploitation and abuse; not patronize any service that may be exploitative to children.

Protection norms for CHILDLINE spaces accessible to children

These would include the CIF Offices, Collaborative Centers, Support Centers, District Sub-Centers, and Nodal Offices: All CHILDLINE spaces should be accessible to children. The Collaborative Centers should be accessible to children on a 24-hour basis and a team member should always be there. The space should be well lit and well ventilated. It is desirable that no child is left alone with a team member except in such case where there is no immediate other option and at least one other team member should join the engagement at the earliest possible time. Only persons of the same sex as the child / children may accompany such children as escorts during any interaction that involves travel (local or otherwise). In the case of having to keep a child at the CHILDLINE centre for a night the staff member staying with the child must be of the same sex as the child. The CHILDLINE centre must have provisions for a change of clothes, a meal or snack, and drinking water. Privacy should be ensured while the child is changing and a space of 10 x 10 sq.ft. with toilet facilities is to be allotted for children. All CHILDLINE spaces should be equipped with a First Aid kit. o The contents of a first aid kit should allow the user4: to act safely and be guarded against body fluid contact; to control visible bleeding; to stabilise bone trauma; to prevent victim heat loss and deterioration into shock; to protect wounds. o Scissors and a torch can be useful. o The kit should be packed in a solid, visible and protective container. A summary sheet should be placed inside with step-by-step guidance and telephone numbers of the emergency services. During direct intervention all steps as included in the CHILDLINE intervention protocols should be adhered to. The Display document of the CHILDLINE Child Protection Policy must be displayed in a prominent space in all CHILDLINE spaces. The CHILDLINE Child Protection Policy must be translated into local languages. The CHILDLINE Child Protection Policy has a short interactive child friendly version to enable children to understand their protection rights in

As recommended by WHO 16

CHILDLINE. This must be freely available to children in contact with the organization. 3. Participation of children in CHILDLINE programs Children should participate in events that are relevant to them. o Even if relevant, the program should not be detrimental to the health of the child. o Consent of the child/ informed choice is mandatory while participating in programs. If children are being taken for residential programs written consent must be taken from their families or the institution that they reside in. The purpose of the participation must be clearly articulated to the child. Children should play a key role in planning any event that they will participate in. Real, visible and effective participation of children should be aimed for. Children must be adequately provided with drinking-water, refreshments, snacks and meals during programs. Arrangements for first-aid and quick access to medical facilities should be provided for while planning programs with children. Optimum safety/protection measures should be taken for children attending a program e.g. security in cases of open spaces, fire safety facilities and other such. o Such protection must include provisions for safe transport in vehicles or by modes that are legal, certified safe and licensed and meant for the transport of people, and there must be adequate team members accompanying the children to provide care and protection. o 1 caregiver for every 5 children for children below 14 years and 1 caregiver for every 10 children for children above 14 years is to be provided during programs. Ensure basic facilities are provided to children attending outdoor programs. o In such cases, a weather-proof building to shelter or rest in if required must be available and accessible within a radius of 0.5 k.m. Provision of safe accommodation arrangements with separate toilets for boys and girls must be ensured in advance. Team member(s) of the same sex as the child/children must accompany children going outdoors. Children cannot be left alone and unaccompanied at any time during the program. There should be a Grievance Committee comprising members from the organizing team and the participating children to address any issues of conflict during the program. 17

If children have to travel, reservations must be made well ahead of time to ensure a safe and smooth journey to and from the program. Feedback must be taken from the children at the end of the program. o This must be documented. At the end of the program each child attending the program must either be handed over to a responsible parent or family member, or the institution to which the child belongs. The organizers of the program should have a contingency plan in the event of an emergency. This should include o Specific role for personnel o List of all emergency contact numbers o Sufficient Vehicles/ Ambulance


4. Representation of children in the media/communication materials/publications 4.1 Media: CHILDLINE must protect the dignity, identity, and privacy of children when and if it comes in contact with the media. CHILDLINE needs to ensure, to the best of its ability, that while highlighting child protection issues, the media does not disclose the identity and details such as names, address, photograph of the child, parents, locality and school. o Documents and records identifying children need to be kept confidential. CHILDLINE should ensure informed consent from the child and his or her family before disclosing any story to the media. CHILDLINE should ensure informed consent from the child and his or her family before disclosing his/ her contact details (address/ phone number/ mobile etc) to the media. If any case is being reported by the media, proper scrutiny and monitoring of the content is to be ensured. In case of inappropriate reporting, the team / organization is to take action5 against the same. While disclosing childrens stories to the media CHILDLINE should ensure that the media covers the story in a responsible and sensitive manner. o A standardized press note could be prepared for release to the media; a staffer should be designated for dealing with the media on the case. Testimonies by children or representation of children in the media to discuss the problem/abuse should be prohibited completely. 4.2 Communication Material While photographing children or using childrens images in the production of communication material, CHILDLINE should explain to the best of its ability, the context and use of the childs image/ images. In case of representation of CHILDLINE cases in publications, it must be ensured that names are changed and photographs do not reveal identity. Representation of children in CHILDLINE material which is detrimental to a childs rights & dignity should not be permitted. The child must give an informed consent before allowing his/her/their images to be used by CHILDLINE. The consent of the child and/or his/her/their family must be taken in writing for any such representation and communication.

Such action could include for example, taking up the matter in writing with the media house concerned.


4.3 Use of CHILDLINE Case To ensure that child rights to privacy and confidentially is not violated no unpublished CHILDLINE case record ( case sheet/ counseling report, case study, medical report) under any circumstances should be shared with any other individual / entity other than stakeholders involved in the case. Further no informal verbal discussion of the case be conducted with any individual/ entity anyone other than the stakeholders involved in the case Under no circumstances should the identity of the child be revealed to anyone other than the stakeholders involved in the case.


5. Protection of children being referred by CHILDLINE into shelter homes CHIDLINE receives a substantial number of calls where children have either a short term or a long-term shelter need. In these cases CHILDLINE undertakes a range of interventions that include keeping children over night at the CHILDLINE centre, referring children to the CHILDLINE partner organizations shelter for short term/long term stay, and referring the child to a government/nongovernment residential program for long term stay. Recognizing the responsibility of CHILDLINE in ensuring that children are protected in residential care services, CHILDLINE has evolved a basic process to be followed at the CHILDLINE centre and a checklist of requirements for any organization where a child would be referred for long term/ short-term residential care. 5.1 Basic process followed by CHILDLINE when the child is brought to the centre. Notify the police station and the missing children bureau to see if the child has been registered as missing. Produce the child before the Child Welfare Committee (CWC) within 24 hours as per the Juvenile Justice (Care and Protection of Children) Act, 2000 or in the next CWC sitting (as per norms in the state). For lack of any other option and in an emergency situation, the child may be permitted to spend the night at the CHILDLINE Centre. o In such a situation if the child is be kept temporarily at night at the CHILDLINE centre, minimum facility6 has to be ensured at the centre. In case the child resides at the centre, the team member(s) staying with the child should be: o Female for all children below the age of 10 years. o The same sex as the child, in the case of children above the age of 10 years7. As per normal procedures, the CWC gives the order indicating the shelter where the child needs to be sent. o However, from a child protection perspective, CHILDLINE can recommend which shelter the child may be sent to, based on the credentials of the shelter.

This would mean for example, the basic facilities of food, drinking water, toilet, bath and change of clothes. 7 Where ever possible, a child / children above the age of 10 years should have two staffers, one male and one female, as co-caregivers, during the period of stay at the centre.


5.2 Basic profile of any residential service that CHILDLINE 1098 would refer children to: Legal Compliance Registered under the Juvenile Justice (Care and protection of children) Act, 2000. Duly licensed/ recognized as per the procedures laid down in the Juvenile Justice Rules 2007 / State rules, as a Shelter/Childrens home and declared as a fit institution by the CWC of the district. Has a management committee and facilitates management and monitoring as per the provisions of the Juvenile Justice (Care and Protection of Children) Act 2000 and State rules.


CIF CWC CPP CIC PMS MWCD GOI UNCRC CHILDLINE India Foundation Child Welfare Committee Child Protection Policy CHILDLINE City Incharge Performance Management System Ministry of Women and Child Development Government of India United Nations Convention on of the Rights the Child