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# 12 Role-play I'm sorry. There's a problem you need to solve. The movie starts from 10 pm which you feel is too late. You need to explain your concern to your friend and offer two or three alternatives. . . , . , . # OPIc Strategy STEP 1. Brief a person the current situation. , . STEP 2. Suggest acceptable alternatives. , . . !!!! , . , " ? ?" . Related Questions 1) You were supposed to meet your girlfriend after work, but while you were driving, you hit the car in front of you. Call your girlfriend and explain the situation. Alternatives: postpone / cancel the date / Can you come here where I am? 2) Just imagine that someone has been breaking into your house last night. Call the police and tell the situation in detail. 3) You bought a new laptop, but you discovered that something is wrong with it. Call the store manager and leave a voice mail message explaining the situation and what the problem is and suggest two or three possible solutions. Alternatives: I would like to exchange it. I would like to get it refund. # 4 Factors 1. 2. 3. 4. Greeting, beginning talk Purpose of calling 2~3 Acceptable alternatives Ending

# Useful Expressions 2. Purpose of calling a) The reason why I call you is ~ . b) I bought something there ~ ,however ~. c) I bought a washing machine there yesterday; however, it stops about 5 minutes after I turn it on.

d) I think we've got a big problem now. 3. Suggest 2~3 alternatives a) I have some alternative plans/suggestions. b) I am calling you to offer you. c) There're some alternatives. d) I have some options to solve the problem. e) I think I've got some ideas to handle this crisis. *handle , f) I would suggest you to stay where you are. g) I'd like to suggest that you reconsider your priorities in life. h)!!!! . I would suggest you contact your local dealer immediately. *Maybe instead of ~ing ~ ~ a) Maybe instead of going to the movies, we can go to an amusement park. b) How about~ing? How about having dinner instead of going to a concert? c) !!!! ? How about doing yoga instead of doing weight lifting? *ETC. a) What should I do if my supervisor rejects my request or suggestion? b) Please let me know if you have a good idea. 4. Ending Please call me back on 123456, thanks. Please let me know what you want.

Possible Answers Review Hello, this is _____. There's a problem. The movie starts too late. So let's watch movies not this time but sometime on this weekend. on Or we could go to the other movie theater, there are some tickets left. Please call me later what you think.Please call me later and tell me what you think about it. Bye! Weak point: . Hello, it's me. I think we have a small problem now; do you know what it is? It's about the movie we were planning to watch together this weekend. The problem is that all seats are fully booked except for the late show. The show doesn't start until 10 pm and it finishes at 1 am.

As you know my mom won't let me stay out that late. So I guess it's better for us to see the movie someday next week. What do you think? Call me back soon. *won't = will not that late : # BONUS Q: I'm sorry. There's a problem you need to resolve. Youve heard that the restaurant is not open that day. Youre calling to the relative and leave a message. Youre explaining the situation and suggesting three or four alternatives. A: Hey Frank, Sara again. We've got a big problem; the restaurant had to close its doors this morning because their septic tank is backed up. How about checking out the new steakhouse that just opened up downtown? We could go there for dinner and then hit the Sky Lounge for cocktails overlooking the city's night skyline. I was also thinking we might be able to get into the dinner club at the baseball stadium. We can get a gourmet meal there and then watch the baseball game in style! It's expensive, but it would be really cool. I think Aunt Jemima is still the promotions director for the team so she can surely get us reservations. Let me know what you want! *a septic tank -> -> -> . # WRAP-UP 1. Suggestions should be acceptable! 2. Practice until you get used to the flow: Greet -> Purpose -> Brief situation summary -> Suggestions -> Ending