Step A: Boot the computer in Safe mode with networking and check if the issue persists.

Follow these steps to start the computer in safe mode. Note: Restart the computer to start in normal mode ( If the computer shuts down, check in a clean boot )

Method 2: Perform full shutdown of the computer using this command. Press windows key+ R and type the following command in run prompt. Shutdown /s /t 0 Method 3: Perform clean boot and check. You may perform a clean boot to check if any third party application is causing the issue. Step 1: a) Press the Windows + R key on the keyboard. b) In the Run windows type MSCONFIG and click Ok. c) Click the Boot tab and uncheck Safe Boot option (if checked). d) On the General tab, click to select the option Selective startup, and then click to clear the option Load startup items check box. e) On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. f) On the StartUp tab, click Open Task Manager. In the Task Manager window under startup tab, right click on each startup item which are enabled and select Disable. f) Click OK, and then click Restart. Now try to shutdown the computer. Step 2: Enable half of the services a. Follow steps 1a and 1b to start the System Configuration utility. b. Click the Services tab, and then click to select the Hide all Microsoft services check box. c. Click to select half of the check boxes in the Service list. d. Click OK, and then click Restart. Step 3: Determine whether the problem returns If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list. If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes. If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4. Step 4: Enable half of the Startup items If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list. If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes. If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6. If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step. Step 6: Resolve the problem After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item. Step 7: Note: After you have finished troubleshooting, follow these steps to boot to normal startup. a) Press the Windows + R key on the keyboard. b) In the Run windows type MSCONFIG and click Ok. c) On the General tab, click the Normal Startup option, and then click OK. d) When you are prompted to restart the computer, click Restart. Hope this information is useful. For any Windows related assistance, feel free to contact us.