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README file 23/2/2010 Version 1.0
Table of contents:
Part 1: Things You Should Know
1.1 1.2 1.3 1.4 DirectX Memory and Performance Known Issues Customising your settings
Part 2: Technical Issues
2.1 2.2 2.3 2.4 2.5 2.6 Installation & Set-up DVD-ROM Problems Crashes and Lock-Ups Firewall and Required Ports NVIDIA PhysX Hardware Acceleration Support Technical Support
Part 1: Things You Should Know
Please read through the DirectX section of this document. This section has information that is vital to successfully running Batman: Arkham Asylum Game Of The Year Edition on your system.
This game is optimised for Microsoft's DirectX 9.0c. In order for you to play the game, you must have DirectX 9.0c compliant drivers for your video card and sound card. Please note that although DirectX 9.0c is installed with the game, your video and sound card drivers will not be upgraded to DirectX 9.0c drivers.
You will need to obtain the latest DirectX 9. If you experience any issues in game this could be linked to your sound card. 1. Radeon X1650. There are several known issues with earlier versions of their drivers that affect the performance and stability of Batman: Arkham Asylum Game Of The Year Edition. Restarting the game and continuing from last checkpoint will allow you to progress.).4 Customising your settings Some PC controllers invert the left stick controls. Please note. ATI Radeon HD 3600 series cards may experience problems when travelling through doors. Other programs. Regardless of how much memory you have. This issue can be resolved by turning off the “Motion Blur” option in the launcher / settings. you can maximize your available memory and increase the overall performance of the game engine by doing the following: q q q q Closing any open windows Shutting down all other programs (including those that run in the menu-bar) Defragmenting your hard drive Shutting down the Windows Sidebar (Windows Vista) Square Enix recommends that you have no other programs running at all while playing Batman: Arkham Asylum. . Please read the instructions to work around this issue in the “Support” folder on your Batman: Arkham Asylum DVD. etc. once loaded select the SOUND tab and move the slider option (Hardware Sound Acceleration) to the left. including system utilities and screen savers can cause system degradation when playing games and may conflict with the game for system resources.3 Known Issues Ensure you are running latest drivers from nVidia and ATI/AMD. ATI Radeon X1000 series cards . Microsoft XP users should try to fix the problem by reducing the hardware acceleration option within the DXDIAG tool – To Run DXDIAG see the `Technical support section` below. this option is only available to Microsoft XP users. potentially resulting in instability and crashes. Radeon X1950 GT. Batman (TM) may appear blurry and have several outlines. 1. These graphics cards may experience motion blur issues when “Detective Mode” is activated in game.2 Memory and Performance While the game will run fine in 1GB of RAM (2GB on Windows Vista).(Radeon X1300. use the "Invert Forward/Backward" option in the Launcher. If you find this is the case. These drivers cannot be supplied by Square Enix. 1.NET Framework for the Launcher application. The Launcher application is required to customise your settings and has to run before the game can be played. A small number of users may experience a crash on start-up when attempting to initialise the .0c drivers from the manufacturer or PC supplier. your playing experience will be smoother if you have more memory.
0c -compatible) DVD-ROM: Quad-speed (4x) DVD-ROM drive HARD DRIVE: 9GB free disk space INPUT DEVICES: 100% Windows XP/Vista compatible mouse and keyboard The recommended system requirements are as follows: OPERATING SYSTEM: Microsoft Windows XP or Vista/Windows7 CPU: Core 2 Duo E6600 (2.4Ghz) or Athlon 64 X2 4600+ . Alternatively access this in the following way: o Windows XP: Select Game Setup from the Start menu o Windows Vista: Right click the game icon and select Launcher Part 2: Technical Issues 2.1 Installation & Set-up System Requirements The minimum system requirements are as follows: OPERATING SYSTEM: Microsoft Windows XP or Vista/Windows 7 CPU: Intel Pentium 4 3GHz or AMD Athlon 64 3500+ RAM: 1GB for Windows XP 2GB for Windows Vista GRAPHICS: nVidia 6600 or ATI 1300 SOUND: Microsoft Windows XP/Vista compatible sound card (100% DirectX 9.
2.3 Crashes and Lock-Ups .0c -compatible) DVD-ROM: Quad-speed (4x) DVD-ROM drive HARD DRIVE: 9GB free disk space INPUT DEVICES: 100% Windows XP/Vista compatible mouse and keyboard / Xbox 360 Controller for Windows Preparing Your Hard Drive To ensure that your installation is trouble free. You can run Disk Defragmenter by clicking on the Start button from the Windows desktop. You can optimise your hard drive's performance by running a program called Disk Defragmenter. In the Control Panel window. You can easily check to see if this is causing problems by opening the Control Panel (either click on the My Computer icon or click on the Start button followed by Settings. then Accessories. One of the lines should say “ File System: 32/64-bit” and the last line should say "Your system is configured for optimal performance. You should now see a summary of the performance status of your computer. I receive a "xxxxxx. and finally Disk Defragmenter. double-click on the System icon then click on the Performance tab. followed by Programs. you should check to see that your hard drive and file system are both tuned for optimum performance.xxx not found" error message when installing or running Batman: Arkham Asylum. 2. This error message is usually the result of your computer using MS-DOS (16 bit) drivers instead of Windows (32/64 bit) drivers for your DVD-ROM drive." If you see a message saying "Drive X is using MS-DOS compatibility mode. then System Tools." then you will need to contact your system vendor to obtain and install 32/64-bit drivers for your DVD-ROM drive.RAM: 2GB for Windows XP 3GB for Windows Vista GRAPHICS: nVidia 9800GTX or ATI 3870 SOUND: Microsoft Windows XP/Vista compatible sound card (100% DirectX 9. Windows comes with a utility programs that will help optimise your hard drive performance. then Control Panel).2 DVD-ROM Problems Batman: Arkham Asylum requires at least a Quad-Speed DVD-ROM drive with 32/64-bit Windows drivers.
Make sure you have the latest drivers for your video card and that they are DirectX 9. Make sure the game has been installed properly. carefully clean the disc using a clean. Make sure DirectX 9. q q q q q .0c -compatible driver from your audio card manufacturer.0c has been installed properly.exe referenced memory at address xxxx:xxxx that can't be read from. Make sure Virtual Memory is enabled on your system. lint-free cloth by wiping from the centre of the disc (near the hole) towards the outer edge in a straight line. There a few likely causes: q q You may have run out of free space on your hard drive. soft. The only solution is to get a DirectX 9. Examine the bottom of the disc. Make sure you have the latest drivers for your sound card and that they are DirectX 9.0c. Batman: Arkham Asylum Game Of The Year Edition is crashing to the desktop with no error messages. Please remove unwanted programs to free up additional space for the game. The Installer keeps stopping when a certain percentage is complete.When I start Batman: Arkham Asylum Game Of The Year Edition my mouse cursor disappears and my computer locks-up." It's likely that your installed video card drivers are not compatible with DirectX 9. and then reinstall Batman: Arkham Asylum Game Of The Year Edition There may be dirt or fingerprints on the DVD-ROM disc itself. if you see any fingerprints or dirt. When I start Batman: Arkham Asylum Game Of The Year Edition I receive the following error message: "The application ShippingPC-BmGame.0c -compatible. Chances are your installed audio card drivers are not compatible with DirectX. The only solution is to get a DirectX 9. This problem can be caused by several different things.0c -compatible.0c -compatible driver from your video card manufacturer. Here's a list of the most common culprits associated with these crashes: q Make sure the DVD-ROM is clean (check for both scratches and smudges on the reading surface of the DVD).
Otherwise.gamesforwindows.q q Run Disk Defragmenter. 2. PhysX Acceleration on the AGEIA PPU is not a recommended or a supported configuration for this game title. DirectX may be in a locked state. and the game will be unable to use your sound or video hardware.5 NVIDIA PhysX Hardware Acceleration Support Acceleration is supported on all NVIDIA CUDA enabled processors with at least 256MB local memory and 32 bit processors. and re-entering the game. 2. the game will gracefully reduce the amount of simulation occurring – this may be seen as frozen paper and disabling some of the particle effects.aspx. This game features state of the art graphics and PhysX features and as such is best enjoyed on a high performance system. To enjoy the highest resolutions with all features the recommended configuration would be a GeForce GTX260 for graphics complemented with a GeForce 9800GTX or higher dedicated for PhysX. Performance is optimised for the default settings.LIVE. Mixed Vendor graphics will result in all the PhysX simulation being performed in software on the CPU and performance will be not optimized and in some cases too slow for playability.6 Technical Support If you need further technical assistance after reading the Readme file please do not hesitate to contact us using any of the methods listed below. in extreme cases slow down or instability may occur if these are set beyond your recommended specification. . Please note on occasions that the combined graphics and physics load exceeds the system capabilities. 2. This is required to allow the user full access to Games For Windows .LIVE go to http://www. Try exiting the game. * TCP port 80 (Internet) * TCP port 443 (Sign In) * TCP port 3074 (Content Download) To get the most up to date list of ports required for Games for Windows . Both single and multi-GPU configurations are supported. rebooting your machine. This can be overcome by upgrading your system or reducing some of the graphics settings. GTX280 or higher is recommended for single GPU operation. Note: If your system crashes to the desktop while playing Batman: Arkham Asylum Game Of The Year Edition you should probably reboot your computer before starting a new play session. The following ports are required to be opened to use Games For Windows – LIVE.com/en-US/Support/Pages/internetConnectionIssues. To enjoy PhysX GPU acceleration on Windows 7 all add-in graphics cards have to feature NVIDIA GPUs.4 Firewall and Required Ports When you Install Batman: Arkham Asylum the installation process will automatically add the game to the list of exceptions for Windows Firewall.
When you call our Technical Support line either have this file open or have a printed copy. Technical Support Contact Details (United Kingdom) Address Wimbledon Bridge House 1 Hartfield Road Wimbledon SW19 3RU customerservice@eidos. Also.co.uk/support/index. then choose the show me "more" link to display a list of all known issues. if none exist select the "All Categories" link. there will be a link here to enter a "Support Request" . amount of RAM present.co. If your issue is not on the list you must select an issue. If you send an e-mail query please attach the file to the e-mail. sound card.com 650-421-7660 http://www.When contacting us.uk 0870 9000-222 http://www.eidos.html E-Mail Phone Web Technical Support Contact Details (United States of America) Address Eidos Customer Services 1300 Seaport Blvd Redwood City CA 94063 firstname.lastname@example.org/support.eidos. If none of this helps. including: your graphics card. please be sure to provide us with as much information as possible. make sure to include the version of the game and a detailed description of the problem. Simply follow these instructions: q q q q q Click on Start Click on Run Type dxdiag Click on OK Click on the Save Information button and save the file to your computer. It will also help if you prepare by creating a “ DXDIAG” diagnostic file in Windows before you call us. DVD-ROM drive. Make sure to note the exact type of hardware that you are using in your system. speed and manufacturer of your processor.html E-Mail Phone Web FAQs are available for known issues.
you may find help with hardware problems on one of the websites maintained by the supplier. Alternatively.amd.uk/support/index.com/support.ati.com/ http://support. some of which are listed below: nVidia AMD/ATI Technologies Creative Labs Intel http://www.com/ http://www. Square Enix 2010 .intel.html http://www. You can reach this page at: UK: US: http://www.creative.Note: Hints and tips will not be given out over the Technical Support lines.html Thank you and we hope you enjoy playing Batman: Arkham Asylum Game Of The Year Edition.nvidia.eidos.com/ http://www.com/ Square Enix maintains a web page with links to all major video and audio card manufacturers. which is a good first stop if you are looking to upgrade your drivers.eidos.co.