CONFIDENTIAL

E-Net Customer Case Study A EDR and RRDF are key elements of an aggressive high availability architecture

August 2010

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1. E-Net Corporation An Overview

E-Net Corporation is a leading provider of software solutions for business continuity and disaster recovery in complex and highly critical mainframe database environments. E-Net's flagship products, RRDF (Remote Recovery Data Facility) and EDR (Enterprise Data Replicator) are used worldwide to support real-time database replication and remote journaling for the mission critical data of major money center banks and other large transaction-oriented enterprises. E-Nets solutions address both recovery time and recovery point requirements, resolving three critical issues on the agenda of CIOs and contingency planning professionals worldwide: Business Continuity and Continuous Availability. Loss of system availability is no longer acceptable. In todays transaction-oriented online environment, few organizations can afford to allow their systems to be shut down for maintenance or any reason at any time. EDR and/or RRDF enable a rapid switch to a backup database, usually thousands of miles apart from the primary data center. Database Replication. Through E-Nets database replication solutions, corporations can satisfy demands for data analysis and offer data warehousing and data mining, while minimizing the performance impact on production systems. EDR - real-time peer-to-peer replication. E-Nets latest product is Enterprise Data Replicator (EDR) - providing truly real-time peer-to-peer replication. EDR presently supports DB2 on the z/OS platform, and is designed for extension to other database management systems running on both mainframe and open systems platforms.

In addition to a direct sales force, E-Net enjoys distribution partnerships with major data recovery service providers, such as Sungard and IBM. The Company also has technical/marketing partnerships in place with IBM, BMC Software, Computer Associates, Software AG, Treehouse Software and ChicagoSoft. E-Net boasts an impressive top-tier customer list with representation from the largest money center banks, government agencies at all levels and major financial services companies.

2. Customer A Key Requirements

This particular customer has been using E-Net solutions since the early 1990s! They operate three large mainframe data centers spread over thousands of miles. The customers technical support infrastructure provides service for banking, lending and retail credit card applications. Large call centers - distributed over multiple locations impose especially demanding customer service requirements. Total 100% availability at all times is essential for these critical business processes. Real-Time Protection. Using E-Nets solutions, transaction data is captured, analyzed and transmitted from production sites to backup sites in real-time. For DB2, Customer A uses Enterprise Data Replicator (EDR) which allows the customer to manage logical replicas of a production database. For ADABAS, they use E-Nets RRDF together with the standard regenerate utility provided by Software AG. For CICS/VSAM, it

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uses an RRDF together with an internally-developed utility. In all three environments, E-Net solutions provide services that permit automation of the replication processes. Scheduled Outages. Customer A uses its remote redundancy solution to provide high availability in cases of scheduled outages. When one site must be shut down for maintenance, database reorganizations, or other procedures requiring a substantial outage, a controlled takeover to the backup site is initiated. The communications network is switched to the backup site and normal transaction processing resumes. All transaction types, including updates, are permitted at the backup site. Upon completion of maintenance activities, the solutions are used in a reverse mode, enabling the two sites to re-synchronize. Finally, a controlled takeover back to the original production site is performed. During this entire process, EDR and RRDF ensure that no transactions are lost. Switch-over / Switch-back. Customer A performs switch-over / switch-back exercises for each application on a regular basis, which verify that applications can run in full update mode at the designated backup site. E-Net solutions participate in a fully automated series of steps that gracefully transfer a given applications workload from a primary site to the backup site. The application runs in the reverse mode for a day or two, then the steps are repeated to transfer the application back to the original primary site. These switches typically take only a few seconds. Disaster Recovery. The solutions deployed for high availability are obviously useful for disaster recovery as well. In an unscheduled outage scenario, procedures developed for switch-over / switch-back are used instead for DR. A few lower-priority DB2 applications use RRDF for remote site journaling. In event of a disaster, these applications are recovered using image copies and logs, using standard IBM-approved procedures and utilities. Why not use hardware-based disk mirroring? Although Customer A considered hardware mirroring solutions, they chose E-Net EDR and RRDF solutions for the following three major reasons: Distance The distance between sites is sufficiently large to introduce a perceptible performance penalty with hardware mirroring. EDR and RRDF, by contrast, use asynchronous buffering so that production site database performance is never affected by the remote redundancy solution. Cost The cost of multiple high-bandwidth links (required by hardware mirroring) and associated communications equipment is unacceptably high over the distances involved. By contrast, EDR and RRDF require less than 10% of the bandwidth (compared with disk mirroring) to accommodate Customer As aggregate log volume. Since log data is normally transmitted in both directions between the sites, the network investment is further leveraged. Manageability Hardware mirroring does not permit the controlled takeovers supported by EDR and RRDF, where the application logically moves from the primary site to a backup site without any perceptible outage.

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3. High Availability Solution - Multiple Configurations Across Three Sites

The following graphic shows how multiple application databases are deployed across the three principal mainframe data centers at Customer A. If one node fails, the surviving nodes will handle the application workload normally handled by the failing site. In the graphic, application databases are labeled A though F. In reality there are many more than six sets of application databases. By way of example, Application A runs at Data Center #1 under normal circumstances. Using E-Net replication solutions, the databases associated with Application A are replicated across a high-bandwidth internal TCP/IP network (or Intranet) to Data Center #2. The backup/standby databases necessary for Application A to run at Data Center #2 are kept in sync with the primary copy using EDR and/or RRDF.

EDR and RRDF in use. Some of Customer As applications are strictly DB2 on the mainframe; for these, EDR is the solution deployed for real-time replication. Other applications utilize CICS/VSAM and/or Adabas, thus RRDF is used instead. A few lower-priority DB2 applications use RRDF for remote site journaling. In event of a disaster, these applications are recovered using image copies and logs. Transaction Volume. Transaction volumes for these applications are incredibly high: thousands of transactions per second for the largest application databases. In the production environment, Customer A runs five peer-to-peer EDR configurations. The largest EDR configuration supports 40-60 million SQL updates per day, with heavy batch of over 100 million SQL updates per day over the weekend.

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Performance. Customer A uses a sophisticated internal charge-back process, and allocates charges to the individual business units for service, including manpower and machine resources. The customers capacity planning team is also intensely focused on performance. They conducted an internal benchmark confirming E-Net provides the highest-performance solution available. For example, over 96% of EDR CPU time is eligible for dispatching on zIIP processors at the production/source site.

Operational Monitoring. Customer A monitors the status of replication at all times to insure that end-to-end latency is within the target range. E-Net solutions provide status screens and control panels permitting Customer As operations personnel to quickly view status and make adjustments as needed. Further, E-Net software produces appropriate messages suitable for use with major automated operations software packages.

Data Base Administration. As database definitions change, Customer As DBA staff interacts with E-Net control mechanisms to keep primary and backup sites in sync. If a new table is added, for example, DDL changes are made at both the primary and backup sites. The table is typically populated at the primary using the standard Load Utility. E-Net solutions then populate the backup copy of the table using built-in cross-system synchronization processes. For DB2, Customer A depends on EDRs Logical Sync feature which permits backup site synchronization without any additional outage on the primary system.

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