Survey questions

1. Did your organisation is planning /have established any unified communication tools or applications? Yes No 1. If yes Please indicate the scope of the involvement of the Unified communication tools in your organisation Direct involvement Growing Initial planning Limited No involvement

2. Which of the current communication devices or the application you currently use/thinking to establish?
Unified messaging ( group chatting) Web conferencing ( virtual presence) Online smart meetings on multiple devices. Instant Messaging Blackberry, smart phones, PDA etc. IP room to room video conferencing. Others 3. Is the implementation of the Unified communication tools in your organisation has helped or hindered the system of communication in your organisation?

Hindered Helped Neither Not sure

4. Which of the following do you consider the greatest benefits of the unified communication (select up to 3)? Increased productivity Faster response time / delivery of the information Improved Customer services Reduced the cost to the company/travel cost Faster decision making Improve operations and collaboration Business process management Not sure

5. Please indicate the key areas of the organisation where you would consider the implementation of the unified communication most important? Continuous training to the Staff Sales force integration/Technical support Upgardation of new information and technologies Product life cycle management Security/ Finance/ Budgeting Advertisement /Customer relationship management / product endorsement. Not sure/others. 6. Who is primary responsible for the driving Unified communication strategy at your organisation? Senior Management (VP, CEO) Non Individual or group Waiting to see how it evolves? Unified communication teams across various functions Outsourced team Line of the business owners Not sure 7. What are the key obstacles in implementing the unified communication tools in your organisation? Training Ressiatnce to giving up established tools Lack of the integration with existing tools Perceptions and concern over the existing systems Cost factors Others

8. According to you what can be the entry point of the unified communication in an pharma industry? Virtual web conferences on web platforms (Adobe connect) Technology enabled Cme and cne Smart Medical community websites Smart meetings on PDA, Smartphones Implementation of Smart sales force (with customized applications)