Professional Documents
Culture Documents
CONTENTS
3. Enhanced Services
■ StarHub Menu 39
■ Mobile Data and Mobile Fax 60
4. General FAQ 67
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The StarHub SIM Card is a Subscriber Identity Module, Step 4 Select ‘PIN Code’
which identifies your unique relationship with StarHub.
Step 5 Enter 1234
You can store up to 120 phone numbers and 10 SMS
messages in the SIM Card. Step 6 Select ‘ON’
Once the SIM Card is inserted in the mobile phone, you You are advised to change the default PIN as this is a
can start making and receiving calls. common PIN used for all StarHub SIM Cards.
Note ■ Switch off the mobile phone before inserting or
To change the SIM Card PIN, all you have to do is:
removing the SIM Card.
Press *
* ** 04 ** 1234 ** New PIN ** New PIN #
■ The SIM Card should not be bent or scratched.
Please choose a PIN that is easy to remember.
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Making a Call Call Divert gives you the flexibility to divert all incoming calls
■ Key in the phone number
to another number where you can be reached alternatively
or to your Voicemail when you are unavailable, on the line
■ Press ‘SE
SEND , YES
‘Y , ‘O
OK
or to make the call
or when you do not wish to be interrupted.
■ Press ‘N’
NO or to end the call (or to cancel
Call Divert can be activated or de-activated via your
the call attempt)
handphone menu. Alternatively, you can use the respective
Answering a Call Call Divert Codes to activate different Call Divert options:
■ To answer the call, press SEND
‘SE, YES
‘Y , ‘O
OK or
■ Divert On Busy – 67
■ Press ‘N
NO or to end the call
■ Divert On Unreachable – 62
Rejecting a Call
■ Divert On No Reply – 61
■ Press ‘N
NO ’or to reject the call
■ Divert All Calls Unconditionally – 21
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Call Barring can be activated or de-activated via your ■ If Call Barring is activated, the activation of Call Divert
is not permitted.
handphone menu. Alternatively, you can make use of the
following Call Barring Codes to activate different Call
FREQUENTLY ASKED QUESTIONS
Barring services:
Why doesn’t my Call Barring work?
■ Bar All Outgoing Calls – 33
■ Your Call Barring setting may be incorrect.
■ Bar All Incoming Calls – 35
■ Before you activate Call Barring for all Incoming Calls,
■ Bar All Outgoing IDD Calls – 331 make sure your Call Divert to Voicemail is cancelled,
otherwise you will still receive incoming voice calls.
■ Bar All Outgoing IDD Calls When Roaming (except to
Singapore) – 332 Can I use Call Barring even when I am roaming?
■ Yes, you can use Call Barring when roaming.
■ Bar All Incoming Calls When Roaming – 351
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Call Waiting notifies you of an incoming call via a beep tone Note ■ If a waiting call is not answered in 30 seconds,
it will be diverted to your Voicemail.
while you are engaged on the line. This gives you a choice
to answer or ignore the second call. By putting the active ■ If Divert All Calls Unconditionally has been
call on hold, you can answer the second call and even activated, it takes precedence over Call Waiting.
switch between the calls. In the event that the second call ■ If Bar All Incoming Calls has been activated,
is not answered, it will be diverted automatically to your it takes precedence over Call Waiting.
Voicemail (by default) or the number you have diverted ■ If Bar All Incoming Calls When Roaming has
your calls to. been activated, it takes precedence over Call Waiting.
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Call Hold allows you to put an active call on hold. This gives Caller Number Display shows you the caller’s phone number
you the opportunity to take a waiting call, speak privately on the screen of your mobile phone so you can choose to
to someone or initiate another call. You can even switch answer, reject or ignore the call. This gives you the ability
between two calls or combine both active and held calls to address your callers appropriately before answering, avoid
to establish a conference call. responding to nuisance calls and return missed calls, as your
callers’ phone numbers will be retained in your mobile
You can put an active call on hold, take a new call or switch
phone memory.
between the calls as follows:
Furthermore, when Caller Number Display is used with
Put Party 1 On Hold
Call Waiting, you can decide to hold or end the active call
Press 2
to answer the waiting call.
Switch Between Two Calls Note ■ Calls received from public payphones and overseas
Press may not have the number displayed.
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FREQUENTLY ASKED QUESTIONS Caller Number Non-Display keeps your mobile phone
I am in Singapore, why can’t I see some of the number from appearing on the called party’s telephone
incoming calls’ phone numbers? when you need confidentiality. However, you may choose
■ If your callers want to keep their phone numbers to display your mobile phone number on a per call basis.
confidential and have subscribed to Caller Number To show your mobile phone number on a per call basis
Non-Display, their phone numbers will not be displayed Step 1 Press *
* 31 ##
on your phone.
Step 2 Enter the telephone number of the party you
■ Caller Number Display will not work for most overseas calls
are calling
as the calling numbers are not sent through.
Step 3 Press
■ Most public phones have Caller Number Non-Display.
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Multi-Party (6-Party) Call lets you converse with up to 5 To Talk To a Particular Party Only
other parties simultaneously, regardless of whether they Press 2, select the party you want to talk to,
are StarHub or non-StarHub fixed or mobile service then press
subscribers. This gives you the convenience to hold a
To Disconnect One of the Parties
social conversation or a business discussion anywhere
Press 1, select the party you want to disconnect,
you want.
then press
When talking to Party 1, you can connect other parties
To Disconnect the Entire Multi-Party Call
to join in the conversation with the following steps:
Press
Step 1 Put Party 1 on hold
Note ■ It is important to remember the order of the persons
Press 2 you have connected for Multi-Party Call, especially if
you need to talk to a particular party or disconnect
Step 2 Call Party 2
any party during the Multi-Party Call.
Enter Party 2’s telephone number
and press
FREQUENTLY ASKED QUESTIONS
Step 3 When Party 2 is connected, take Party 1
How many parties can I connect in a Multi-Party Call?
off hold, and bring Party 2 into the
■ The maximum number of participants in a Multi-Party
Multi-Party Call Press 3
Call is 6 (including yourself).
To connect subsequent parties to the Multi-Party Call,
Can one party be a conference member of 2
simply repeat steps 1 to 3.
different groups?
■ Yes, if you are not the initiator of the Multi-Party Call,
you can be a member of a maximum of two Multi-Party
Call groups.
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Can Party A call Party B, followed by Party B calling Voicemail service lets your callers leave voice messages
Party C and so on, to connect up a Multi-Party Call? in your personal mailbox whenever you are unavailable to
■ No, only the originating caller can initiate and add parties answer your calls. You can divert incoming calls to your
to the Multi-Party Call. personal mailbox whenever you are engaged on the line,
unable to answer a call, or when your mobile phone is
What happens if I put a Multi-Party Call on hold?
switched off. You will be notified of new messages
■When you put a Multi-Party Call on hold, it does not affect
received on your mobile phone via SMS so that you
the Multi-Party Call in progress. The rest of the Multi-Party
won’t miss any important calls.
Call participants are able to talk among themselves and
you will be able to make another incoming /outgoing call. RETRIEVING MESSAGES FROM YOUR MAILBOX
If I am now engaged in a Multi-Party Call, how do I 1. To access from a registered phone – Intelligent Login
receive another incoming call? (i.e. using your StarHub mobile phone)
■ You may follow the call sequence illustrated to receive
■ Dial 1303, then press
an incoming call while on a Multi-Party Call.
■ Enter Password (Default Password is 8888)
Receive an incoming
call when Multi-Party
Call is in progress ■ Or press ## to access another mailbox
You can switch between the You can connect the new caller to Note ■ Please change the Default Password to your
Multi-Party Call group and the the existing Multi-Party Call group
new caller by pressing (one) by pressing 3 followed by one) personal Password for security reasons.
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VOICEMAIL
■ Call the person’s mailbox number (i.e. your called replace with ‘GSM guide fold
party’s phone number) # out (latest)
■ If the called party’s line is busy or there is no reply,
you will be put through to their mailbox.
CHANGING PASSWORD
Your Password prevents unauthorised users from
accessing your mailbox. You are advised to change the
Default Mailbox Password, as this is a common Password
used for StarHub’s Voicemail service. The Default Password
is 8888 and your new Password chosen should be a
4 –7 digit number.
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VOICEMAIL VOICEMAIL
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VOICEMAIL
■ Press 3 to change Password ■ To Play your Messages ■ To Access your Personal Options
Press 1 Press 8
■ Enter new Password (4 – 7 digits) followed by ##
■ To Personalise your Greetings
Whenever you access the Mailbox, the Main Menu is
Press 2
played at the beginning of every session. The Main Menu
is designed to provide useful messaging options. The ■ To Record a Message
following shows a quick reference to the Main Menu options. Press 3
MAIN MENU
VOICEMAIL VOICEMAIL
■ To Record a Reply
Press 3
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VOICEMAIL VOICEMAIL
Messages will be played in the order of: ■ Press 5 to delete your name
1. FIFO (First In First Out – your oldest message will be
For Personalised Greeting,
played first)
■ Press 2 followed by 3 to record greeting
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VOICEMAIL VOICEMAIL
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Can I check my messages from any phone? SMS is one other way you can stay in contact. This is
■ Yes, as long as the phone has touch-tone dialling especially useful when it is inconvenient for you to make
facility. Dial 1303, enter your mailbox number (your or receive voice calls.
mobile phone number) followed by your Password.
You can send and receive text messages (up to 160
When I re-direct a message, does a copy remain in characters in length) on your mobile phone to and from
my mailbox? other StarHub and non - StarHub Mobile Service users.
■ Yes, a copy of the message will remain in your mailbox
To Send SMS Messages
till you delete it or until the retention time expires.
Step 1 Select ‘Menu’ on your mobile phone
Will I be notified whenever there is a new message
Step 2 Select ‘Messages’ or ‘Mail’
in my mailbox?
■ Yes, you will receive notification on your mobile phone Step 3 Select ‘Send New’, ‘Message Editor’ or
via SMS whenever there is a new incoming message ‘Write Messages’
in your mailbox.
Step 4 Compose your message using the mobile
I had a message in my mailbox, which is gone when phone keypad
I log in later. What happened?
■ New messages are deleted after 3 days and old Step 5 Select ‘OK’ or ‘Send’ once you have finished
messages are deleted after 2 days. composing your message
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To Forward2 a Message
Step 1 Select ‘OK’ or ‘Options’ after reading the
message
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FREQUENTLY ASKED QUESTIONS ■ Currently, you can only send short messages to
Why is it that I cannot send short messages using customers within the local operators’ mobile service
the SMS? networks (ie. StarHub, M1 and SingTel mobile networks)
and not to customers of foreign networks. If you
■ Most mobile phones can receive and send short
attempt to send short messages to mobile phone
messages. However, older phone models may not
users of foreign networks, your message will not be
support SMS Receive and Send. Check the user guide
sent even though you see “Message Sent” on your
of your mobile phone to see if it supports SMS
mobile phone display.
functionality (GSM Phase 2).
■ If your intended recipients roam out of Singapore,
■ Ensure that you have the right SMS Centre Number.
your short message can only reach them if their
Your StarHub SIM Card has been pre -programmed with
respective operator has roaming agreements with
the SMS Centre Number. However, should you need
the foreign operator which they are roaming with.
to re-enter the SMS Centre Number, simply follow
these steps: ■ You are not able to send short messages to
any pagers.
Step 1 Select ‘Mail’, ‘Messages’ or ‘SMS’ menu on
your mobile phone Why can’t I receive short messages?
■ This could be that your SMS inbox is full. Most mobile
Step 2 Select ‘Message Settings’ followed by
phones will display a flashing envelope icon on your
‘Message/Service Centre’
mobile phone to indicate that it is full. You are advised
Step 3 Enter +65 9854 0020 (SMS Centre Number) to delete old messages if they are not needed.
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How many short messages can I store in my StarHub International Roaming gives you the convenience to make
SIM Card? and receive calls with your mobile phone when you travel
■ You can store up to 10 short messages in your SIM Card.
overseas. You’ll be able to stay in touch with friends and
loved ones whenever you travel to countries where
When I roam to other countries, can I still send
StarHub has roaming agreements.
short messages?
■ Yes, if you have subscribed to the roaming service,
To Make Local Outgoing Calls When Roaming
you can send and/or receive short messages between ■ Dial the local telephone number, followed by
StarHub and non -StarHub Mobile Service users
provided the overseas network that you are connected To Make International Outgoing Calls When Roaming
to supports the SMS function. 1. To Singapore
■ Dial the International Access Code
■ Press
■ Press
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■ Dial the telephone number Can I send and/or receive SMS while roaming?
■ Yes, SMS messages can still be sent and/or received
■ Press
as per normal provided that the overseas network that
Bar All Outgoing IDD Calls you are connected to supports the SMS function.
1. To Activate
How do I retrieve my Voicemail while roaming?
Press *
* 331 ** Password ##
■ Dial the International Access Code and the Singapore
2. To De-activate Country Code (65), followed by 9850 1303 or
Press ## 331 *
* Password ## 820 1303.
Bar All Outgoing IDD Calls (except to Singapore) Who do I call if I encounter problems using the
1. To Activate International Roaming Service?
Press * 332 * Password ## ■ If you are overseas, you may call our Customer Care
Consultants at +65 820 1633.
2. To De-activate
Press ## 332 * Password ## How will I be charged for a local call when roaming?
■ You will be charged the mobile outgoing airtime rate
FREQUENTLY ASKED QUESTIONS (and other surcharges, if applicable) of the operator in
the country you are roaming.
How can I ensure that I am connected to an
overseas operator when roaming? How will I be charged for an outgoing call made to
■ When roaming, your mobile phone will display the network
another StarHub customer in the roaming country?
that you are connected to. However, in cases where you ■ You will be charged the mobile outgoing airtime rate
are not automatically connected to the overseas network, (and other surcharges, if applicable) plus the IDD rate
you may do a manual selection of the overseas network of the operator in the country you are roaming.
preferred on your mobile phone (see your mobile phone
user guide).
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How will I be charged for an outgoing call made to The StarHub Menu is an interactive SMS information
people outside the roaming country? service designed with freedom and convenience in mind.
■ You will be charged the mobile outgoing airtime rate (and It lets you create and send personal details, reminders,
other surcharges, if applicable) plus the IDD rate of the canned messages, access general, lifestyle and financial
operator in the country you are roaming. information including Mobile Banking as well as quickdial
useful services, all through your mobile phone.
How will I be charged when I receive a call
The StarHub Menu is specially tailored to your personal
(including calls from Singapore) when roaming?
and business needs. It lets you stay connected to some
■ You will be charged the mobile incoming airtime rate of
of the more important things in life while you’re on the
the operator in the country that you are roaming plus the move. This is creatively presented to you on your mobile
IDD rate of StarHub. phone via the StarHub SIM Card. Simply scroll down
the menu on your mobile phone to select the service of
Is Caller Number Display still available while roaming?
your choice.
■ No, the Caller Number Display is available only when you
are in Singapore. You can enjoy the StarHub Menu simply by having a GSM
phase 2+ mobile phone as it is developed based on SIM
Application Tool Kit technology. We have created four
categories of services in the StarHub Menu for your
personal and business convenience.
StarHub Menu Overview
StarHub
PERSONAL INFORMATION FINANCIAL QUICKDIAL
SERVICES SERVICES SERVICES SERVICES
Disclaimer: The StarHub Menu Services are provided on an “as is” and “as available” basis and
you agree and accept that you use the services or rely on any information obtained
through the services at your sole risk.
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Personal My Contact
Create
Edit/View Update into SIM
My Contact Send
Name
My Contact (1-24 chars)
Fax
(0-7 digits)
Fax
<Fax> (7 digits)
E-mail
(0-24 chars)
E-mail
<E-mail> (0-24 chars)
Back to Personal
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Canned Messages are pre-defined short messages that Reminder lets you create short messages that will be
are stored in your StarHub SIM Card to make sending sent back to your mobile number at a specific date and
some common SMS messages hassle-free. You can time, to remind you of appointments so you won’t miss
even customise your message by appending additional any important meetings or special occasions.
message details to the pre-stored messages. The five
commonly used short messages that are pre-stored in Reminder
your SIM Card include:
➣ Call Me at <Mobile> or <Other No.>
➣ Meet Me at <Date>, <Time> and <Venue> Message
(1-100 chars)
➣ Call You Later <Append message if any>
➣ How Are You <Append message if any>
➣ Take Care <Append message if any>
Send DDMMYYYY
(8 digits)
Canned
Message
Call Me
Meet Me Send HHMM
Call You Later (4 digits)
How Are You
Date DDMMYYYY
Take Care (8 digits)
Send SMS
No. Append Msg
Mobile (8 digits) (0-24 chars) Time HHMM
Other No. (4 digits)
Back to Personal
Send SMS
Venue
(1-24 chars)
Back to Personal Note ■ The ‘requested send date’ must be within 60 days
from the ‘reminder send date’.
■ ■ The ‘Date’ and ‘Time’ (24-hr) format has to be
Note In the ‘Send SMS’ menu, you will be prompted to key
in the destination address [Destination #]. This refers entered in the same format as specified above.
to the mobile number of the receiving party. ■ An acknowledgement will be sent to you to indicate
■ The ‘Date’ and ‘Time’ (24-hr) format has to be an acceptance or rejection.
entered in the same format as specified above.
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Roaming
COE Send SMS
Flight Info*
Food
Lottery
News Hdlines Back to
Movies Info Services
SSO Concert
Traffic
Weather
a response.
Roaming
Weather
Concert
Hdlines
Lottery
Movies
Traffic
News
Food
COE
SSO
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COE (Certificate of Entitlement) menu allows you to Food menu delivers eatery outlet information based
request for information on current COE prices for all vehicle on the specified location, food type (Chinese, Western,
types. This information is brought to you by Land Transport Malay and Indian) and eatery type (Hawker and Restaurant).
Authority (LTA) and will be updated on a monthly basis. The short message reply sent to you will detail the
stall/restaurant name, address and opening hours if
COE
available. This information is brought to you by MPH
Magazines (S) Pte Ltd and will be updated once every
Send SMS
two years.
Food
Back to
Info Services Hawker
Restaurant
Arrival
Departure
Location
(1-24 chars) Chinese
Indian
Japanese
All Flights
By Flight No. Malay
By City
Western
Others
Food
Send SMS (1-24 chars)
Send SMS
Back to
Info Services
Back to
Info Services
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Lottery menu lets you request the latest results of 4D, Movies menu lets you check cinema and movie
4D-Sweep, Toto, Singapore Sweep (Big Sweep) and Quick information for the current day based on a specific
Pick on 4D & Toto. You can even do a number match cinema or movie title. This information is brought to you
on the Singapore Sweep numbers to find out if you are by InText Pte Ltd and will be updated on a weekly basis.
the lucky winner. This information is brought to you by
Singapore Turf Club & Singapore Pools Pte Ltd and will Movies
Lottery
Cinema List
Movies Name
4D
4D Sweep Bishan Jtn8
S’pore Sweep
Bugis
Toto
Cathay
Back to Cinema
Info Services (1-24 chars)
News Back to
Hdlines Info Services
Send SMS
Back to
Info Services
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SSO Concert menu brings you details of concerts from Traffic menu allows you to request for traffic conditions
the Singapore Symphony Orchestra (SSO) based on a and ERP rates based on the vehicle type, expressway and
specific date or month. This information is brought to you time zone. This information is brought to you by Land
by InText Pte Ltd and will be updated on a monthly basis. Transport Authority (LTA) and will be updated in real time.
Passenger Car
Hv Gds Veh
Lt Gds Veh
Road Status
Date ERP Motorcycle
Month Taxi
Location
(1-24 chars)
Back to 00:00-09:30
Info Services
09:30-17:30
17:30-24:00
Send SMS
Back to
Info Services
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Weather menu lets you check the daily weather FINANCIAL SERVICES
conditions in Singapore and Asia Pacific (by city name). This menu delivers up-to-date financial information to keep
This information is brought to you by Meteorological you well-informed of financial movements so you can make
Services Singapore and will be updated on a daily basis. intelligent and timely decisions on personal investments.
This service also comprises OUB Mobile Banking, a service
Weather especially useful for busy individuals who need to access
personal banking details to make mobile banking
transactions while on the move. You can also receive
Singapore indicative exchange rates and stock information from
Regional
the Financial menu. For stock information, simply key in
the first few letters of the stock’s name.
Bangkok
Beijing
Financial
Jakarta
Kuala Lumpur
Manila OUB
Currency
Others Stocks
City
(1-24 chars) Stocks OUB
Currency
Back to
Info Services
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OUB Mobile Banking allows customers of both StarHub Currency menu allows you to find out the indicative
and OUB to perform banking transactions on the mobile currency conversion rates for a specific country based
phone. To enjoy this service, simply register with OUB via on the currency code and dollar value. This information
SMS on the StarHub Menu. OUB will send you the user is brought to you by InText Pte Ltd and will be updated
guide and details upon successful registration. The every 30 minutes.
services available from OUB Mobile Banking include:
Currency
1. Account Enquiry
Buy
Sell
2. Bill Payment Sell Buy
3. Funds Transfer
SGD
4. Cheque Enquiry EUR
IDR
Against
SGD
EUR
IDR
HKD
JPY
MYR
THB
Currency Code
USD (1-3 chars)
Others
Back to
Financial Send SMS
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Stocks menu lets you request the latest stock-related QUICKDIAL SERVICES
information such as: This menu gives you instant connection to some useful
services through your SIM Card. This can be especially
■ Local stock prices (listed on The Stock Exchange of
useful in times of urgency as you need not remember the
Singapore)
telephone numbers. The QuickDial menu comprises a list
■ Top three volume traded, Top three losers, Top three
of service numbers embedded in your StarHub SIM Card.
gainers
Simply scroll through the QuickDial menu, select the
■ Local and Regional Indices such as KLSE, Hang Seng,
service and make the call.
Nikkei, etc.
StarHub 1633 dials out to StarHub Customer Care Centre
This information is brought to you by InText Pte Ltd and
when you want to make enquiries on StarHub services or
will be updated every 20 to 30 minutes.
request assistance from our Customer Care Consultants.
Stocks
Bill Enquiry dials out to StarHub’s Customer Care
Interactive Voice Response (IVR) system where you can
Stock Name
enquire about your StarHub bill.
Stock Indices
Top 3 Gainers
Top 3 Losers STI StarHub Bulletin gives you access to 3 new media
SESDAQ
Top 3 Vol channels and the latest StarHub promotions.
HANG SENG
NIKKEI
KLSE Car Tow menu dials out to a list of car tow agencies’
NASDAQ numbers.
Others
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Note ■ The list of phone numbers to be dialled out will be in a On average, how long does it take to receive a
random order. reply for each query?
■ Standard mobile local airtime charges apply to It will only take a short while to receive a reply. However,
QuickDial service, with the exception of StarHub 1633 the response may be delayed if you are out of the mobile
and Bill Enquiry.
network coverage area.
■ QuickDial service will not be available while roaming.
Why are there times that I don’t get a reply for a
FREQUENTLY ASKED QUESTIONS valid request?
How do I know that a reply to my query is received? Your SIM Card memory may have been filled with the
You’ll receive an SMS message alert on your mobile maximum number of 10 SMS. We advise that you
phone for every StarHub Menu reply. The sender’s regularly delete your SMS messages after you have
address will be 88880. read them.
Can I send Canned Messages or My Contact details Will I be charged for creating “My Contact” details
to non-StarHub Mobile users? in my SIM Card?
Yes, you’ll be able to send Canned Messages or My You will not be charged for creating, editing or viewing My
Contact details to non-StarHub Mobile Service users. Contact details. You will only be charged when you send
“My Contact” details to other mobile users.
Why do I need a GSM Phase 2+ phone to enjoy the
StarHub Menu? Will StarHub Menu prompt me if I key in the
This is because the StarHub Menu is developed using the wrong inputs?
SIM Application Tool Kit technology based on the latest StarHub Menu does not prompt you for wrong inputs
GSM phase 2+ standard. immediately. However, it will send an error reply back to
you for any wrong entry. There is built-in intelligence to
Are these mobile phones readily available and are
predict your entry. We advise that you follow the StarHub
they more expensive?
menu input guidelines carefully.
These mobile phones are very affordable and are readily
available in the market. In fact, all new mobile phone
models manufactured from the leading mobile phone
vendors are Phase 2+ compliant.
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MOBILE DATA AND MOBILE FAX MOBILE DATA AND MOBILE FAX
Mobile Data and Mobile Fax offer you the convenience When you subscribe to Mobile Data and Mobile Fax
of sending and receiving data and faxes on the move. service, you will be given an 8-digit number for each
You will be able to access the Internet, your e-mail account service. With these numbers, your callers can send data
and your company databases for timely information and faxes to you by dialling your 8-digit Mobile Data or
anywhere in Singapore and even overseas*, where Mobile Fax numbers. There is absolutely no need for
StarHub has roaming agreements. With increased mobility, you to get a new SIM Card.
Mobile Data and Mobile Fax give you the power of mobile
Your mobile phone can be connected to a portable
computing to stay in touch any way you want to.
computing device via any of the following equipment
You can send and receive faxes and data over the set-ups to enjoy the Mobile Fax and Mobile Data service:
StarHub mobile network simply by connecting your mobile
Setup 1. Using PCMCIA Card and Cable
phone to a mobile computer, e.g. a laptop, palmtop or
Personal Digital Assistant (PDA). You will enjoy the
experience of mobile computing and benefit from the
increased connectivity we bring you.
Fi 1 0
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MOBILE DATA AND MOBILE FAX MOBILE DATA AND MOBILE FAX
Figure 3.0: Mobile phone connected to a laptop 2. A laptop, palmtop or Personal Digital Assistant (PDA)
via RS232 serial port. installed with modem software that comes with the
equipment
Setup 3. Using Infra-red Enabled Phone
3. Communications Software – to carry out the data
communications function
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MOBILE DATA AND MOBILE FAX MOBILE DATA AND MOBILE FAX
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To Access Company LAN Why is it that there are times when my call is cut off
Step 1 All equipment must be set up and switched on. during a conversation?
■ Your mobile phone battery may be weak.
Step 2 Dial up to your company LAN as you would on
your home/office PC. ■ Your mobile phone (i.e. antenna) may be faulty.
Note ■ The software to access these services may require ■ The area you are in may have poor reception. Check
special configuration. You may like to contact your
the signal strength on your phone display. If it is low,
company IT Helpdesk or your computer supplier for
move to an area of good signal strength and try again.
detailed configuration. Software programmes such
as “PC Anywhere” from Symantec and “Windows
■ Calls may drop if you are travelling on the road at
Dial-up Networking” will allow you to access your
e-mail account and company databases remotely. very high speed due to call handover between
base stations.
For more information about Mobile Data and Mobile Fax
set-up, visit the StarHub website at www.starhub.com.sg ■ Reception may be poor if you are inside a building or
in an enclosed area, such as a lift. Try moving nearer
FREQUENTLY ASKED QUESTIONS
to the windows or to an open area to make your call.
Can I make voice calls when accessing the Internet
using Mobile Data or Mobile Fax?
■ The called party may be experiencing some problems
No, the data or fax call will be disconnected if you with his/her mobile phone, such as no network
attempt to make/receive a voice call. coverage or he/she may be using a Pre-paid SIM Card
which has no stored value left.
Can I send/receive data or fax when I am roaming?
Yes, provided the overseas operator’s network that you
are roaming on supports data and fax.
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Why is it there are times when I can’t make a call? What can I do if my mobile phone does not go to
■ Your mobile phone battery may be weak. “standby” mode after a call?
■ Try pressing the ‘C’/ ‘OFF’ button. If it doesn’t work,
■ Your mobile phone (i.e. antenna) may be faulty.
switch off the phone. Check if the SIM Card and
■ The area you are in may have poor reception. battery are installed correctly and switch it on again.
Check the signal strength on your phone display.
Why doesn’t my mobile phone respond to key pushes?
If it is low, move to an area of good signal strength ■ The keypad may be locked. To unlock, check the
and try again.
phone manual or follow the instructions shown on
■ Reception may also be poor if you are inside a building the mobile phone display.
or in an enclosed area. Try moving nearer to the
Why can’t I make calls in the lift?
windows or to an open area to make your call. ■ The lift is an enclosed area and may not have
■ The called party may have barred all incoming calls. network coverage.
Please check with the called party.
How extensive is StarHub’s indoor coverage?
Note ■ If the problem persists, please provide us with the ■ StarHub has coverage in most of the public
called number, exact location and date/time. We will access buildings e.g. major shopping centres
forward the information to our technical team for
and commercial buildings.
investigation.
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Why can’t I make a call when my phone shows full With Enhanced Full Rate (EFR) on your network,
signal strength? shouldn’t I enjoy better quality?
■ Your mobile phone battery may be weak. ■ You will not be able to enjoy the high EFR voice quality
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GENERAL FAQ
from service.
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StarHub Shops
StarHub Centre
51 Cuppage Road
#01- 01/03
OUB Centre
1 Raffles Place
#B1- 02
STARMOB21026/03/01
Tampines Mall
4 Tampines Central 5
#B1-10
www.starhub.com.sg