Professional Documents
Culture Documents
English
TESTS
Advanced Level
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advanced-98
98.
Questions Index
Joan Lloyd, of Joan Lloyd & Associates, writes that email is a medium of communication unparalleled for
sheer convenience.
answer: (d) unparalleled
A2
However, she warns that it also carries many pitfalls and even dangers in the office environment.
answer: (c) pitfalls
A3
Delivering a negative message is difficult, even when it is spoken face-to-face; defensiveness is almost
guaranteed when it's received by email.
answer: (b) defensiveness
A4
What's worse, email can be printed and saved: both parties will often haul out their "documentation" to prove
how the other party has wronged them.
answer: (d) wronged
A5
If you receive an email that ticks you off, and your first reaction is to counterattack, don't; close it and wait 24
hours before you respond.
answer: (d) ticks
A6
Because the tone and inflection are missing, it is more important to use friendly language, descriptive
adjectives and carefully chosen words.
answer: (a) inflection
A7
If you don't consider how it will sound on the other end and take steps to shape the delivery so the meaning is
understood, you could be doing damage control later.
answer: (c) damage
A8
When I get a sloppy email, with poor punctuation, misspelled words or in lower case letters, it tells me the
person just doesn't realize that what and how they write telegraphs their credibility to others.
answer: (c) telegraphs
A9
A10 Write every email for your boss's eyes: it's a great way to keep you honest and politically sensitive.
answer: (a) politically
205
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advanced-99
99.
Questions Index
GAAP
A1
Generally Accepted Accounting Principles are a set of accounting standards approved by the professional
accounting industry.
answer: (a) standards
A2
GAAP are a combination of authoritative rules set by policy boards and the commonly accepted ways of
recording and reporting financial information.
answer: (a) authoritative
A3
They can become accepted either as a result of due process or as a result of long term practice.
answer: (d) process
A4
Accountants cannot express the opinion that financial statements are "in conformity with generally accepted
accounting principles" if such information includes any departures from these principles.
answer: (a) departures
A5
After the Stock Market Crash of 1929, the American Institute of Accountants introduced five broad principles of
accounting which have won fairly general acceptance.
answer: (c) Crash
A6
It is relatively unimportant to investors what reporting method is used by a company, so long as they are
assured that it is followed consistently every year.
answer: (b) consistently
A7
In 1934, the U.S. Congress created the Securities and Exchange Commission (SEC), giving it the authority to
prescribe the methods used in preparing financial statements.
answer: (d) Exchange
A8
In 1938, Congress permitted companies to use a new inventory method, lifo, for income tax purposes.
answer: (c) inventory
A9
In 1939, the AIA recommended the phrasing, "present fairly in conformity with generally accepted accounting
principles" in the standard form of the auditor's report.
answer: (a) auditor's
A10 The P & L monograph of 1940 promulgated the "matching principle", which places primary emphasis on the
correspondence of costs with the revenues that they produce.
answer: (d) matching
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advanced-100
100.
Questions Index
Internal Communications
A1
According to the Government Communication Network (GCN), a plan for internal communications should be
integrated into every communication strategy.
answer: (b) integrated
A2
Winning the support of internal stakeholders can be as important as reaching key external audiences, and will
be vital to the success of your communication programme.
answer: (c) stakeholders
A3
Internal communications need exactly the same kind of analysis and strategy as external communications:
there will be distinct audience groups who should be segmented, and the same processes of information
collection and insight generation apply to internal as to external groups.
answer: (b) segmented
A4
Far from being the poor relative of external communication, internal communication performs a crucial role
within government.
answer: (c) relative
A5
By engaging staff with the departmental vision and values so that they can apply them in their day-to-day
work, it creates a culture that does two things: it improves policy delivery and it increases the chance of
meeting departmental objectives.
answer: (b) engaging
A6
Organisations that have a strong communications function frequently outperform those that don't; private
sector companies that communicate effectively have a 19.4 per cent higher market premium than companies
that do not.
answer: (a) outperform
A7
As with external communications, it is not enough to have a tactical approach; every department should have
an internal communications strategy that is developed, implemented and monitored according to industry best
practice and the needs of staff.
answer: (a) best
A8
Printed or online surveys might be your first port of call when it comes to understanding communication needs
within your department.
answer: (b) call
A9
Before selecting a research method, produce a brief that sets out clear objectives and explains what you are
trying to achieve.
answer: (a) brief
A10 You might also need to set up a different dialogue with each team within your department to take on board
cultural differences.
answer: (a) board
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