Promethe P ean

Activ vBoard Tr roublesh hooting

ActivBoardCali ibration
Whyismy m Activpennotalignedtothecurso oronthebo oard?
TheActivb boardhastobecalibrated dinordertoensure e thatth hetipoftheA Activpenalign nswiththecu ursor onthescr reen.

Youcancalibrate c the eboardinone o oftwoways: w

1. Hooverthepenoverthelig ghtedflameon o thetopleft toftheActivboard.Thescreenshould au utomaticallychangetothe efivepointca alibrationpag ge.

2. Rightclickone etimeontheActivBoardic coninthesys stemtrayinth hebottomrig ghthandcor rner of fthecomputerscreen.Clickon"Calibr rate."Thefiv vepointcalibrationpagew willappear.

SelectCalibr rate

UsetheActivpen A toclickinthecent teroreachca alibrationcro oss.

Whydoe estheActivb boardcalibra ationalterafter a usingM MicrosoftPo owerPoint?

1. Recalibratethe eActivBoard. . 2. Open O theMicr rosoftPowerP Pointpresent tation. Office Of 2007Us sers: Clickth heSlideShow wdropdownlist,andsele ctSetUpSh how. Setthe eSlideShowResolutiondr ropdownbox xtoreadUseCurrentResolution. Office Of 2010Us sers: Clickon o theSlideShowtab. Setthe eResolutiondropdownbox b toreadU UseCurrentR Resolution.

Promethean ActivBoard Troubleshooting

WhenusingtheActivpenonaflipchart,whydoesthecursorappeartoconstantlyjump aroundtorandomlocationsorjumptoanotherpointontheboardordrawlinesbyitself?
Ifyougetlinesontheboardwhenthepenistouchingitssurface,thisisanindicationofaterm Prometheancallsspiking.SpikinglookssimilartoanEKG.Whenthecursorjumpstorandom locationsontheboard,thisisanindicationofatermPrometheancallsjumping. 1. Powertheboardoffandthenonagain.Touchthepentotheboardagain. 2. Iftheproblemcontinues,thentheproblemisrelatedtothehardwareorsoftware.Tryusinga differentActivpen.Iftheproblemstilloccurs,pleaseputinaworkorderthroughEduphoria HelpDesk.