Topic: Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium 2013

Human Resources Outsourcing (HRO) Report: September 2013 Preview Deck

Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0940

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Overview

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider This compendium tracks 21 MPHRO Profile Compendium provides comprehensive, fact-based snapshots of 21 service providers major MPHRO service providers. Each profile highlights a service providers delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK MatrixTM with an insightful analysis of its capabilities. Each service provider profile provides the following HRO-specific details:

MPHRO service capability and strategy Includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally MPHRO client portfolio Includes total number of clients, major MPHRO clients, split of revenue by geography, and industry, and split of deals by buyer size MPHRO delivery locations Includes city level detail of key delivery locations across the world Detailed assessment of MPHRO capabilities Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks on the capabilities of the service provider
All the analyses are based on MPHRO deals signed as of November 2012 Refer to the Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Landscape with PEAK Matrix Assessment Report (EGR-2013-3-R-0913a) for a comprehensive capability assessment of all the MPHRO service providers Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0940 3

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Table of contents

(page 1 of 2)

Topic Section I: MPHRO service provider landscape snapshot Definition of MPHRO MPHRO service provider landscape Section II: Service provider profiles Accenture ADP Aon Hewitt Capgemini Capita Genpact HCL HP IBM Infosys Neeyamo NorthgateArinso PeopleStrong Serco
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Page no. 7 8 10 13 14 18 22 26 30 34 38 42 46 50 54 58 62 66
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Table of contents

(page 2 of 2)

Topic Section II: Service provider profiles (continued) Talent2 TCS Wipro WNS Xchanging Xerox Zalaris Appendix Glossary of terms MPHRO research calendar References

Page no. 70 74 78 82 86 90 94 98 102 104 105

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ABC (page 1 of 4) MPHRO service capability and strategy

Company profile: ABC provides talent, retirement, and health solutions Headquarters: Xxx, United Kingdom Key leaders (BPO/HRO business): Xxx, CEO, HR BPO Website: www.xyz.com Current MPHRO market segment focus Buyer segment: Targets primarily the large market 2 segment Geography: North America, Asia Pacific, and EMEA

Recent HRO-related developments/investments in 2011-2012

Current MPHRO technology strategy Overview: ABC offers ERP-based solutions, augmented with proprietary and best-of-breed point solutions Technology models supported:

Areas M&A/ partnership HR technologyrelated

Developments/investments

Xxx Xxx Xxx Xxx

Tie-and-run

Support/ augmentation

Customized replacement/ Platform-based implementation solution

Analytics and mobile Others

Xxx

Total HRO delivery FTEs = ~XXX

Xxx

Offshore1 ~xxx

Nearshore1 ~xxx

Onshore ~xxx

SERVICE SUITE
Offered as MPHRO solution Employee relations Performance management Regulatory and compliance Global mobility Learning Recruitment and selection Compensation Benefits Offered on a stand-alone basis Payroll HRIS Not offered Contact center

1 2 Source:

FTEs located in offshore (India, China, and Southeast Asia) or nearshore locations (Eastern Europe and Latin America) and delivering services for North America or Western Europe Mid-market includes 3,000 to 15,000 employees managed. Large market includes over 15,000 employees managed Everest Group (2013) Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0940 6

ABC (page 2 of 4) MPHRO client portfolio

MPHRO experience Total number of current MPHRO clients XX Recent MPHRO wins Xxx Xxx Major MPHRO clients

MPHRO revenue (ACV) geography mix 100% = US$XX million Latin America (1%)

MPHRO revenue (ACV) industry mix 100% = US$XX million

MPHRO buyer size mix 100% = XX deals

Asia Pacific EMEA 5% 8%

Telecom

Hi-tech Financial services

4% Healthcare 4% 8% Energy 12% 16% 20% 36%

Mid-market 12%

87% North America

Source: Everest Group (2013)

Services

88% Large market

Manufacturing

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ABC (page 3 of 4) Key MPHRO delivery locations

Glasgow Epsom Krakow

Toronto Charlotte

Hemel Hempstead

Orlando San Juan

Noida Mumbai Bangalore

Sao Paulo

Source:

Everest Group (2013) Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0940 8

ABC (page 4 of 4) Everest Group assessment

ABC is a Major Contender on PEAK Matrix for MPHRO

Delivery capability assessment

75th percentile

High

Low

High Major Contenders Market success

75th percentile Leaders

Assessment dimension Rating Scale Scope Technology capability

Remarks Xxx Xxx Xxx

ABC 25th percentile

Emerging Players Low 25th percentile High

Low

Delivery footprint
Buyer satisfaction

Xxx
Xxx

MPHRO delivery capability (Scale, scope, technology, delivery footprint, and buyer satisfaction)

Overall market success Global MPHRO market share Percentage XX% Number of contracts Global MPHRO market share over time Percentage share by ACV XX% XX% XX% ACV XX%

Overall remarks ABC is one of the Major Contenders on PEAK Matrix with a strong presence in North America Reference clients cite its strong operational skills, expertise in payroll and benefits, and excellent talent as its key strengths Xxx Xxx Xxx

2010
Source: Everest Group (2013)

2011

2012

Copyright 2013, Everest Global, Inc. EGR-2013-3-PD-0940

HRO research calendar

Published

Current

Topic Benefits Administration Outsourcing (BAO) Service Provider Landscape and Capability Assessment Benefits Administration Outsourcing (BAO) Service Provider Profile Compendium 2013 MPHRO Annual Report 2013: The Sun is Rising in the East MPHRO Service Provider Landscape with PEAK Matrix Assessment 2013 Creating Value through Analytics in HR - Role of Third-Party Services

Release date February-2013 March-2013 April-2013 August-2013 August-2013

MPHRO Service Provider Profile Compendium 2013

The Rise of Procurement and HR Collaboration Effectively Managing HR-spend Talent Management Outsourcing Will we Attain Nirvana? Learning Services Outsourcing (LSO) Annual Report 2013 Growth of Horizontal BPO in LATAM

September-2013
Q4-2013 Q4-2013 Q4-2013 Q4-2013

LSO Service Provider Landscape with PEAK Matrix Assessment 2013

LSO Service Provider Profile Compendium 2013 Benefits Administration Outsourcing (BAO) Annual Report 2013 Evaluation of BPaaS Solutions for FAO/PO/HRO
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Q4-2013
Q4-2013 Q4-2013 Q4-2013
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Additional HRO research recommendations

The following documents are recommended for additional insight into the topic covered in this report. The recommended documents provide either additional details on the topic or complementary content that may be of interest: 1. Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Landscape with PEAK Matrix Assessment (EGR-2013-3-R-0913a); 2013. The MPHRO service provider landscape continues to witness major flux with newer entrants, provider exits, and high M&A activity. This report gives an overview of the provider landscape and analyzes how the service providers differentiate themselves. Based on the comprehensive Everest Group PEAK Matrix, each of the 21 MPHRO service providers are segmented into Leaders, Major Contenders, and Emerging Players. Additionally, this report identifies the 2013 MPHRO Star Performers and provides key insights on individual PEAK dimensions Multi-Process Human Resources Outsourcing (MPHRO) The Sun is Rising in the East (EGR-2013-3-R-0866); 2013. This report provides a comprehensive coverage of the 2012 MPHRO market and analyzes it across various dimensions such as market overview and key regional trends, buyer adoption and solution trends, and service provider landscape. Additionally, it includes predictions for the 2013 MPHRO market Multi-Country Payroll Outsourcing (MCPO) No Longer a Pipe Dream (EGR-2012-3-R-0755a); 2012. This report provides a comprehensive coverage of the MCPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution characteristics, and service provider landscape Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as-a-Service (BPaaS) solutions with the traditional BPO using a comprehensive financial model and creates a comprehensive framework to evaluate BPaaS sourcing IBM's Acquisition of Kenexa Advent of Holistic Talent Management "Solution"? (EGR-2012-3-V-0745); 2012. This breaking viewpoint document analyses the recent acquisition announcement of Kenexa by IBM For more information on this and other researches published by Everest Group, please contact us: Rajesh Ranjan, Vice President: rajesh.ranjan@everestgrp.com Arkadev Basak, Senior Analyst: arkadev.basak@everestgrp.com Shruti Agrawal, Senior Analyst: shruti.agrawal@everestgrp.com HRO Team: hroresearch@everestgrp.com

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