RESUMES & LETTERS GUIDE

Marketing Yourself Effectively

Table of Contents
Resumes
I. II. III. IV. V. VI. VII. VIII. IX. What is a resume? General Guidelines Parts of a Resume Top 10 Resume Mistakes Dos & Donts Resume Formats Optimal Resume Action Verbs Resume Tips

Cover Letters
I. II. III. IV. V. What is a Cover Letter? Format & Content Cover Letter Phrases Top 10 Cover Letter Mistakes Other Letters

Appendix - Samples
I. II. III. IV. V. VI. VII. VIII. IX. X. XI. XII. XIII. XIV. XV. XVI. Resume Template Resume - Chronological Resume - Functional Template Resume - Functional Resume Federal Resume No Work Experience Cover Letter - Template Cover Letter Full-Time Job Cover Letter Internship Prospecting Letter Full-Time Job & Internship Networking Letter Interview Confirmation Letter Post-Interview Thank You Letter Follow-Up Letter Job Offer Acceptance Letter Job Offer Declination Letter
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What is a resume?
A resume is a marketing tool, it is your personal advertisement, it used to help you get an interview. It is a one-page (sometimes two-page) documents that briefly highlights your educational background, experience, and skills. It is not a biography of everything that you have done. The most effective resumes must be well written, concise, organized and clearly focused on a specific job title and address the employers stated requirements for the position. The more you know about the duties and skills required for the job and organized your resume around these points the more effective the resume. Keep in mind there is no one correct way to write a resume. It depends on your unique education, experiences, and skills.

General Guidelines
Your rsum has 20-30 seconds to catch an employers eye and get an interview. Make it count!
Length In general, if you are an undergraduate student or recent graduate with modest experience, you want to try to limit your rsum to one page. An employer takes an average of 30 seconds to review your rsum. The less they have to sift through to get to the most relevant information, the better. Paper When printing your rsum for submission by mail or in-person, use high-quality paper in conservative colors (white, ivory, or very pale gray). Do not use paper with visible flecks in it. Use a laser printer to print your document. Header Utilize the same header on all documents (rsum and list of references). Include your name and your complete contact information. Be certain your email address sounds professional (e.g., not prettypinkprincess@whatever.com) and make sure your voicemail message is professional. Do not use your work email address. Put your name at the top of page two on a two-page resume. Font & Styling Use a standard font (e.g., Times New Roman, Arial, Garamond). Avoid casual fonts like Comic Sans. Text size should be 10-11 points. Your name and section headings can and should be a bit larger. Fully utilize styling tools such as bolding, bullets, italics and ALL CAPITALS for ease when skimming. Order Readers lose interest as they read down and across the page. Thus, prioritize information in order of importance, with the most important text up high and to the left where it is most likely to be read. Numbers & Abbreviations Spell out numbers under and including ten; use the numerical form for numbers over and including 11 (as a general rule), unless they are the first words in a sentence. Spell out abbreviations unless they are unquestionably obvious. Format Formulate bulleted statements rather than using paragraphs of text: Use as much white space between sections of writing as possible. Keep sentences as short and direct as possible. Maintain uniformity, such as either using periods or not using them after all bulleted statements. Start each bulleted statement with an action verb. Use present tense verbs for jobs you are still doing, and past tense verbs for tasks you have completed or are no longer doing. Avoid use of the first person (e.g., I, me, my, mine). For example, Organized filing system instead of I organized the filing system.

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Accuracy Proofread for spelling and grammar very carefully! Make sure all information is accurate and truthful. Watch your verb tense: If the accomplishment is completed, it should be past tense. If the task is still underway, it should be present tense. Information to Avoid Do not include personal information such as age, height, weight, health status, marital status, number of children, military classification, photographs, etc. unless it is required for the specific position. Templates and Sample Rsums Templates and sample rsums will give you an idea of what the format of your rsum should look like. However, there is no one right way to write your rsum. You can use a template as a guide, but customize it to fit your needs.

If you would like to have your rsum critiqued utilize our daily walk-in hours, drop off or email your rsum to a staff member or contact us to make an appointment.

Parts of a Resume
Objective An objective is optional. You may find that an objective is good for one version of your resume and not needed for another. The purpose of an objective statement is to let the employer know what position or type of job you are applying for, and your qualifications for that position in a short concise statement. Focus on what you have to offer rather than on what the job can offer you. Employers are not so much interested in what you hope to get out of a job with them so much as they want to know whether you fit their needs. In this section, you want to assert yourself as the best person for the job. Summary of Qualifications This section is also optional. In the interest of space, it is best to include an Objective or Summary of Qualifications not both. A Summary consists of 3-5 concise statements that focus the readers attention on the most important qualities, achievements and abilities you have to offer. The rest of your rsum will need to include information which supports your summary statements. In this section, you want to assert yourself as the best person for the job. Education This section should be listed first on your rsum as long as you are in school (after your Objective or Summary if you choose to include). Begin with your most recent level of education and degree and list in reverse chronological order. Include the name and location of schools, expected date of completion (not dates of attendance), major fields of study, and degrees received. Do not list your high school information unless you are a freshman or sophomore applying for an internship. Your GPA should be included if it is above 3.0. (Most recruiters will assume that it is below 3.0 if they do not see it on your rsum). Honors and awards that are directly related to your academics may also be listed under this section. Experience This section can include full-time, part-time, internship, and volunteer experiences both paid and unpaid. Start with your most recent employer. Give dates of employment, your job title, name of the company, and the companys city and state. This section should detail your accomplishments, transferable skills, and important responsibilities. It should not be a listing of your job duties. Begin each statement using action verbs. See the list of action verbs included in this packet. Avoid Responsible for or Duties Included Use numbers and percentages to provide measurable results when appropriate (e.g., number of people supervised; number of children in classroom; size of event; budget you oversaw, etc.). Use keywords where possible. Activities It is important to show involvement throughout college in areas other than the classroom. This is an optional section where you can list campus activities, as well as job-related professional, humanitarian, or other groups. These activities may be worth mentioning, particularly if you were an officer or were active in some other way. Honors & Awards This section can showcase any special honors and awards you may have received. If the only awards received were in school, put these under the Education section.

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Skills & Certifications List skills such as knowledge of foreign languages, computers (operating systems, relevant applications), and relevant certifications. Other skills or special abilities (e.g., quick-learner, people-oriented, dynamic public speaker) should be demonstrated through your experience section. Other Sections Because each person has diverse experiences and strengths, there are many different categories that can be included in a rsum. Of course, this is not a comprehensive list of all of the sections you might choose to include on your rsum. Ask yourself what you want the employer to know about you, and then be sure to incorporate that information into your rsum. You might also choose to include any of the following sections: Leadership Experience Project Experience or Class Projects Professional Affiliations & Memberships Relevant Coursework Community Service Volunteer Experience Publications & Research Conferences & Presentations References Do not list references or former supervisors on your rsum. You also do not need to write References Available Upon Request on your rsum it is assumed you would provide them if requested. References should be listed on a separate page from your rsum. Try to have a diverse list of 3-5 references that know you in a professional or academic setting (current or previous employers, professors, coaches, colleagues). Be sure to ask permission before listing someone as a reference and provide them with an opportunity to refuse. Provide your references with a copy of your resume and a copy of the job description, if available. It provides them with information about you and will help them to talk to an employer about your qualifications. Remember, no reference is better than a negative one.

Top 10 Resume Mistakes

Before finalizing your rsum, make sure you dont commit any of these mistakes:
1. Failure to customize. Your rsum should be tailored to the targeted opportunity. Be prepared to revise your rsum many times throughout your job search and into your career. Your resume should convey why you are the perfect candidate for a specific job. If you are applying for several different positions, you should adapt your resume to each one. There is nothing wrong with having several different resumes, each specifically crafted for a different type of position. You may even want to change some parts of your resume for each job you apply for. 2. Highlighting job duties instead of accomplishments and transferable skills. Employers dont care as much about what youve done as what youve accomplished in your various activities. Highlight accomplishments and transferable skills. 3. Use of personal pronouns. Eliminate any use of personal pronouns such as I, my, we. 4. A bad objective statement. Give employers something specific and, more importantly, something that focuses on their needs, not just your own. 5. Listing references. References should be listed on separate document. 6. Use of abbreviations. In general, avoid using abbreviations except for two-letter state abbreviations. 7. Inconsistent or unattractive format. Above all, make sure your rsum looks professional. Your resume should have a simple, clean structure and be very easy to read. Be sure bulleted statements are in line, margins are approximately 1 on all sides, spacing between sections is consistent, and headings are easy to find. Use standard fonts, standard 8.5 x 11 paper, and black ink.

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8. Typos and grammatical errors. Your rsum needs to be perfect from a grammatical standpoint. One typo, misspelled word, or grammatical error could eliminate you from consideration. 9. Use of graphics or pictures. Unless you are applying for a job in a creative field, graphics should not be used on a rsum. And your picture should never go on your rsum. If its necessary, include it as an attachment. 10. Failure to include a cover letter. A cover letter should always accompany your rsum. Your cover letter is an introduction to your resume and should clearly articulate why you are the best person for the job. When submitting your resume via email, your email message will serve as your cover letter. See the Cover Letter Guide for tips on creating a cover letter.

Dos & Donts

Do:
Target your rsum to a specific occupation or type of job. Write your rsum as an advertisement. Emphasize your marketable skills and abilities. Order your information with your most important qualifications first. Keep the information on your rsum current. Use solid, round bullets. Start your descriptions with active verbs. Use a laser printer on non-colored paper. Have someone proofread your rsum before sending it.

Dont:
Depend on employers to determine the job for which you qualify. Fold or staple your resume and cover letter Expect employers to spend more than 10 seconds reviewing your rsum at first glance. Use complete sentences. Use personal pronouns such as I, me, or mine. Include negative information. Overlook volunteer experience. Include personal information beyond your name and how to contact you. Be afraid to brag. Lie on your rsum. Depend on job titles to convey the functions that you performed. Depend on spell checker. Mail, e-mail or fax a rsum without a cover letter. Forget to have the Career Services staff critique your rsum.

Resume Formats
Chronological
A chronological rsum starts by listing your work history, with the most recent position listed first. Your jobs are listed in reverse chronological order with your current, or most recent job, first. Employers typically prefer this type of resume because it's easy to see what jobs you have held and when you have worked at them.

Functional
A functional rsum focuses on your skills and experience, rather than on your chronological work history. It is used most often by people who are changing careers or who have gaps in their employment history.

Combination
A combination rsum lists your skills and experience first. Your employment history is listed next. With this type of resume you can highlight the skills you have that are relevant to the job you are applying for, and also provide the

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chronological work history that employers prefer.

Optimal Resume A Rsum Builder Program

Optimal Resume is a comprehensive, web-based rsum builder program available for Georgia Southern students to create, present, manage and share rsums to achieve maximum impact. Optimal Resume not only helps you build your best rsum, but also saves you significant time and helps create an online marketing presentation of your skills and abilities. You have the ability to customize your resume by choosing from a variety of styles and formats. You may also create a cover letter and portfolio with the Optimal Resume Program.

To access the Optimal Resume program please visit our website at www.georgiasouthern.edu/career.

Action Verbs
The following are action-oriented verbs that can be used throughout your rsum and personal presentations to convey energy, accomplishments, and skills. Too often, job seekers unconsciously adopt a passive approach to describing their past experiences. Typical of this approach is the phrase "Responsibilities include..." which appears regularly on rsums. However, a prospective employer doesn't want to know what you were supposed to do; he or she needs to know how you discharged the duties! These words should be the lead words in phrases, which tell you what you really did! These phrases will convey what you are capable of taking on in the future. Incidentally, they are often the words employers use when they describe their needs in the positions they have to offer. This list is not all-inclusive, so use your own action verbs when you don't find the right words here. REMEMBER: if you are currently doing the task, keep the action verb in present tense. Try not to end the action verb using ing.

Analytical
Analyzed Assessed Collected Evaluated Processed Recommended Researched Resolved Surveyed

Organizational
Accomplished Achieved Collaborated Coordinated Demonstrated Facilitated Implemented Integrated Transformed

Strategic
Appointed Chaired Created Delegated Developed Established Planned Spearheaded

Tactical
Advanced Advised Conducted Exceeded Fostered Generated Identified Produced

*You can download an extensive list of action verbs organized into specific skill categories from our website

Resume Tips
Electronic Submission: Many companies today request that rsums be sent to them electronically. Follow the companys instructions regarding the submission process. If the companys preferences are not stated, submit your cover letter as the body of the e-mail and make the rsum document the attachment. Ask the reader to let you know if they are unable to open your attachment. Scannable Rsums: A substantial number of companies in the United States use scanners to input rsums into a database. These rsums will not be read by a person prior to being scanned so keep the following in mind: o Scanners pay attention to key words, especially industry terminology found in the job description. o Use only white paper. o Make sure your name is at the top of each page. o Scanners cannot read lines, borders, multiple columns, italics, or underlining. o Stick with simple fonts like Times New Roman or Courier, and keep the font size between 10 and 14.

Other Tips: 10-12 point font; Times New Roman this tends to look the best. Use good quality resume paper (white, off-white, ivory, or a subtle grey).

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Be consistent throughout your resume, make sure your dates are written in the same format and that your sections and fonts are consistent. Consider the overall aesthetics of your resume use blank space between sections for easy reading and make sure bullets line up If your resume is more than 1 page, make it at least 1 pages so it doesnt leave a virtually empty page. Also, put your name on the second page along with page 2 and use the bottom have of the 2nd page for your reference list. Customize your resume to fit each employer. Look for ways to target your resume to the specific needs of the employer. This will take some research on your part. Always send a cover letter with each resume. Anything you bold, italicize, or put in all CAPS will stand out. Use these sparingly. Dont include anything that you dont feel comfortable explaining in an interview. Always follow-up the sending of your resume by contacting the employer to ensure they have received your materials and to ask for an interview. The Chronological format is preferred by employers (start with most recent experience). Only use a Functional format if youre sure a skills-oriented format would be an advantage! Proofread; using a spell checker is not enough. Also, cut out all unnecessary words and phrases then, go through and do it again. Make sure every word in your resume (and cover letter) has a purpose and is adding value.

Cover Letters
What is a Cover Letter?
A well-written cover letter should always accompany your rsum. The cover letter gives you the opportunity to draw an employers attention to specific skills and experience outlined in your rsum, convey your research and knowledge of the organization, and expand upon information which particularly matches you to the position for which you wish to be considered. If you are emailing your rsum to a potential employer, your email message can serve as your cover letter. Remember that the cover letter is a reflection of your writing skills, so take time and care to proofread your document.

Format & Content

Cover letters should be one page in length, and three to four paragraphs long. The structure of the cover letter typically consists of an introductory paragraph, a middle paragraph identifying your specific strengths matched to the employers needs, and a concluding paragraph restating your interest in the position and requesting an interview. They should be written in professional business format and printed on the same paper as the rsum. Cover letters are not form letters. They should be targeted to each position and should address the specific employers qualifications. Cover letters are also more effective when addressed to an actual person rather than Dear Sir or Madam or To Whom It May Concern. The heading of the letter should include your return address, the date, the person you are sending the letter to, and the business address. That will be followed up by a proper salutation (e.g., Dear Mr. Jones). Paragraph 1 Explain your Purpose Clearly identify the position for which you are applying or why you would be the right candidate for a specific job. If answering an ad or a job posting, state where you heard about the opening. If someone referred you to the position, mention that persons name. If you do not know whether the employer has an opening, indicate the type of position you are seeking. Paragraph 2 Your Sales Pitch Explain your qualifications and why you are interested in the position and the company. Generate the readers interest in you by referring to an enclosed resume. Do not repeat your rsum; rather, highlight specific examples of your experience and qualifications as they relate to the desired position. Paragraph 3 Your Plan of Action Identify what you will do next.

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Make a request for an interview. If you know you will follow up, then say so. Keep this paragraph short, positive and avoid sounding aggressive or pushy in tone. Thank them for their time and indicate your eagerness to speak with them. Include your contact information (phone and email address).

At the end, you must include a signature block. Be sure to sign the letter before it is mailed or faxed!

Cover Letter Phrases

Opening Phrases
Upon reading your advertisement in the (Atlanta Journal Constitution), I was very excited to learn of your need for a (Manager). Your (comprehensive) approach to () is very impressive. I read your companys description in the (Atlanta Journal Constitution) and I am interested in learning about employment opportunities in your (Management Training) Program. (John Smith) suggested that I contact you regarding your search for a (Graphic Designer). I am in search of an opportunity in (materials management) within the (health-care) field and would like to inquire about the possibility of joining your (management) team.

Main Phrases
Upon graduating from (school name) with a (type of degree/certification) degree in (area of study), I am eager to earn some practical experience and apply my skills. As a (volunteer, tutor, fundraiser, etc.) I have developed my skills in (team motivation, project management, etc.) . I am known for (following through on commitments, paying attention to details, being well organized, etc.). My background in ___ would be an asset to your companys work in My previous experience in ____________ would complement your firms (strategy, goals, etc.) At this point in my career, I believe I can make significant contribution to (company), both in the areas of ______ and _________. I am a results-oriented professional who regards principle, balance, and professionalism as strategic components of my business philosophy.

Closing Phrases
The enclosed resume describes my qualifications for the (Manager) position. Please consider my request for a personal interview to discuss my qualifications. I would appreciate an opportunity to meet with you and further discuss the position and my ability to meet your needs. Should you need to reach me, please feel free to call me at (912) 555-1212. Thank you for your consideration, I look forward to talking with you.

Top 10 Cover Letter Mistakes

1. Failure to customize. Your cover letter should be tailored to match each specific position that you are applying for. Remember that it tells the hiring manager which position youre applying for; and it is the introduction to you and your rsum. 2. Too long. Your cover letter should not exceed one page. Get to the point which is to get them to read your rsum. 3. Too short. Most cover letters should be one full page. Many people make them too short because they thing that cover letters dont really matter. But, keep in mind that the point of the cover letter is to make the hiring manager want to read your rsum. 4. Too casual. Remember that you are not writing a letter to your fried, but to your potential employer. Be polite and friendly, but not too casual. Use formal business letter format. 5. Spelling errors and typos. This simply mistake can cost you the job. 6. Addressing the letter, To Who It May Concern. Do you like getting junk mail thats addressed to current resident? of course not! Neither does the hiring manager of the company youre applying with. Take the time to learn about the company and who does the hiring for them. Then, include their name and title in the cover letter. 7. Writing vague statements. Your cover letter is the place to make yourself stand out from the crowd. Pick specific achievements to highlight. Use lots of specific adjectives to describe yourself. Match them with the ones in the job posting if possible. If they want a highly motivated and outgoing person, be sure to use those words in your cover letter.

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8. Long paragraphs. Your cover letter should be easy to read, and easy to skim. Use short paragraphs, sentences and words. 9. Using graphics and pictures. Do not include any graphics and pictures that might distract the reader. 10. Forgetting to sign the letter. It give an important personal touch

Career Services will review and critique your cover letter or other employment related documents. Utilize our daily walk-in hours, drop off or email your letter to a staff member or contact us to make an appointment.

Other Letters
Prospecting Letters
The purpose of this letter is to inquire about possible vacancies, have someone read your resume, and to generate an interview.

Networking Letter
This letter is sent to individuals requesting information about a career or company. Normally, a resume is not attached to this type of letter because the focus is on generating information not generating job offers! It's excellent used as a way to ask for an informational interview.

Follow-Up Letter
A letter requesting the status of your application while noting your continued interest in the position. You should also offer to provide any additional information that would assist the employer in making a decision. Due to time sensitivity, this letter is often emailed.

Interview Confirmation Letter

Once an interview appointment has been made between you and a prospective employer over the telephone, it is sometimes best to follow-up that conversation with a confirmation letter or email indicating: Restatement of the date and time of the interview appointment Other pertinent details discussed on the phone Your appreciation of the employers further consideration of your qualifications

Post-Interview Thank You Letter

This is one of the most important yet least used letters in a job search. It is used to show good will and appreciation. A thank-you letter should always be sent with 24 -48 hours after an interview. It can be a handwritten note, business letter or sent via email. A well written thank you reminds the employer who you are, your background and qualifications, shows your enthusiasm and continued interest and conveys your sincere appreciation for their time.

Job Offer Acceptance Letter

Congratulations if you've made it to this stage in the job search! This letter is sent to an employer when an offer has been made. Use it to accept the offer and confirm the terms of employment (start date, salary, medical examinations, etc.). It's an excellent way to positively reinforce the employer's decision to hire you.

Job Offer Letter of Declination

A letter sent to formally decline an offer of employment or to remove yourself from consideration as a candidate. Rejecting an employment offer must be done thoughtfully. Indicate that you have carefully considered the offer but that it was not the best job fit for this stage in your career. Do not say that you have obtained a better job. You want to express your thanks while keeping the door open for future contact

Job Offer Clarification

This letter is used to clarify a details about a job offer which can help you in making a decision. You can request clarification in two ways: over the phone or formally by letter.

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Iwanna Jobb
FirstName_LastName@georgiasouthern.edu Current Address 3 Eagle Avenue Statesboro, GA 30458 (912) 681-5197 Objective Education Relevant Experience Permanent Address 123 Parents Street Hometown, USA 98765 (980) 765-4321 Target the organization or the title for which you are applying. Keep it short and simple! Georgia Southern University, Statesboro, GA Bachelor of Arts or Science in Major, Graduation Date, GPA (if 3.0 or higher) Most Recent Employer, City, State Position Held Date held position (Month, Year) List your duties & responsibilities something you did or learned; something you were responsible for Site an accomplishment you achieved while working (need at least 2)

Begin each bullet with an action verb

Previous Company(s) You Worked At, City, State Position Held Date held position (Month, Year) You should list at least two, up to five duties & Concentrate on accomplishments, skills, and responsibilities Project Experience Project Name/Class Name, Semester, Year Georgia Southern University, Statesboro, GA

Relevant Courses Leadership Experience Honors Computer Skills Skills

List goals, objectives, & outcome of the project Begin each bullet with an action verb

Class Title(s) in bullet format

If you need a filler or have little experience in your field support your objective here

Position Title, Organization Name Position Title, Organization Name Deans List, Awards, Scholarships, HOPE
If you have earned a scholarship, or were recognized for some type of achievement list it.

Outline your technical skills, list all program you know or are familiar with. Outline your many talents, name proven abilities that support your objective Specify 2-4 skills that relate. Use bullet format Organization Name, Date of Involvement (2007 Present)
If you belong to a club, organization, sorority, and/or fraternity list it along with any leadership positions held along with the date.

Activities

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Resume - Chronological

Your Name 1 Eagle Lane, Statesboro, GA 30460 555.555.5555 mail@mail.com

OBJECTIVE To obtain a Programmer position at Google. EDUCATION Bachelor of Science in Computer Science, May 2010 Georgia Southern University, Statesboro, GA RELATED COURSES Database Programming Network Administration Web page Design Computer Software Engineering Programming Visual Basic Operating System Pragmatics

TECHNICAL SKILLS Systems: Windows Vista UNIX LINUX Software: Microsoft Office Suite Adobe Photoshop DreamWeaver FrontPage Programming Languages: C C++ HTML XHTML Java Visual Basic RELEATED EXPERIENCE Student Assistant, September 2007-Present Department of Computer Science Georgia Southern University, Statesboro, GA Maintain department website including content, programming, and troubleshooting Create graphics and other visual elements to include on website Assist staff with administrative tasks Senior Project, Spring 2009 Georgia Southern University, Statesboro, GA As part of a four-member team designed, developed and implemented a web based survey system Created beta database program to organize survey results and provide easy access Utilized XHTML on an Apache Tomcat Server to write program Intern, May 2008-July 2008 The Game Shop, Atlanta, GA Located and correct programming code in prototype software Brainstormed new ideas for gamming scenarios in staff meetings Assisted with the development, testing and implementation of fantasy game products OTHER EXPERIENCE Career Educator Intern September 2008-June 2009 Georgia Southern University Career Services, Statesboro, GA Helped students, alumni, and other populations with career resources Aid staff in administrative duties and at on-campus events Present workshops on office services and resumes to classes and student groups ACTIVITIES Association for Computing Machinery (ACM), Member Fall 2007-Present Participated in regional and national programming competition Alpha Beta Alpha Honor Society, Member Fall 2006-Present Intramural Soccer, 2007-2008 Habitat for Humanity, Spring 2007

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Resume Functional Template Jane Smith

123 Eagle Court Statesboro, GA 30458 (912) 555-1234 jsmith@gsueagles.com

Summary of Qualifications
For the summary limit it to 4-6 bulleted statements highlighting your strongest attributes List achievement or skills that would relate to the position applying for List these as short bulleted statements This is where you begin to sell yourself to a potential employer

Areas of Effectiveness
Interpersonal and Teamwork Skills List achievement, skills, experience in this functional area Begin each bullet with an action verb List in short bullet format List 4-6 statements describing your experience from your past positions. Try to list significant achievements, awards, accolades, etc. Customer Service and Sales Skills List achievement, skills, experience in this functional area List in short bullet format and begin each bullet with an action verb List 4-6 statements describing your experience from your past positions. Try to list significant achievements, awards, accolades, etc. Managerial and Supervisory Skills List achievement, skills, experience in this functional area List in short bullet format and begin each bullet with an action verb List 4-6 statements describing your experience from your past positions. Try to list significant achievements, awards, accolades, etc. Marketing and Public Relations List achievement, skills, experience in this functional area List in short bullet format and begin each bullet with an action verb List 4-6 statements describing your experience from your past positions. Try to list significant achievements, awards, accolades, etc.

Education
Georgia Southern University, Statesboro, GA Bachelor of Business Administration in Management, May 2009 GPA 3.4

Employment History
Job Title, Company Name, City, State, Dates of Employment Job Title, Company Name, City, State, Dates of Employment Job Title, Company Name, City, State, Dates of Employment

Computer Skills
Microsoft Word, PowerPoint, Excel, Access, SAP 13|P a g e

Resume - Functional

CAROLINE AIKEN
1 Eagle Rd. Apt #1 Statesboro, GA 30458 (555) 555-1212 email@georgiasouthern.edu

OBJECTIVE To obtain a sales position in the sales and marketing field. SKILLS AND ACCOMPLISHMENTS Marketing and Customer Service Provided excellent customer service support including professional handling of a call centers customer inqu iries, credit authorizations and resolving payment/billing and escalated account issues Educated service staff to augment customer service by increasing profits through suggestive selling Gained extensive knowledge in market research through class projects and intensive coursework Discussed various topics in courses including: consumer behavior, product/service mixes, branding and pac kagingchannels of distribution, pricing, and advertising Leadership and Management Assisted in managing daily operations and customer service department, ensuring optimum service and satisfaction of an upscale restaurant. Accountable for development of employees, sales and customer service at Starbucks establishments with annual sales revenue up to $1,500,000 Cross trained, supervised, and evaluated activities of associates (20-25) Provided group/one-on-one intensive training to new associates, including classroom instruction/workshops, mentoring, and providing feedback to associates, and facilitating presentations. Computer and Languages Extensive language training in Spanish including a study abroad experience in Madrid, Spain with complete immersion in the language and culture. Proficient/knowledgeable: Microsoft Windows XP, Office XP (Word, Excel, PowerPoint) Knowledge and experience in several Point of Sale Systems (POS) EDUCATION Bachelor of Science in International Trade, Minor: Marketing GPA: 3.6 GEORGIA SOUTHERN UNIVERSITY, Statesboro, GA May 2009 Activities: Georgia Southern University Delta Sigma Pi and Dove Incorporated WORK EXPERIENCE Starbucks Coffee, Statesboro, GA McAlisters Deli, Statesboro, GA First Data, Statesboro, GA Arbys Roast Beef, Statesboro, GA November 2006Present June 2006 November 2006 June 2005 February 2006 November 2003 June 2005

Certified Barista Waiter CSR/Associate trainer Shift Supervisor

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Resume - Federal

Joe Eagle
Veteran's Preference: N/A Federal Civilian Status: N/A Country of Citizenship: U.S.A. DATE OF BIRTH ANNOUNCEMENT EDUCATION Month Day, Year

123 Southern Drive Statesboro, GA 30458 Joe.eagle@georgiasouthern.edu

(912) 555-1212 (Day) (912) 666-1212 (Evening)

Announcement #0000000000, Job Title (GS #) Georgia Southern University Statesboro, GA 30460 Degree: Bachelor of Science Degree, May 2002 Major: Biology Major GPA: 3.85/4.0 Overall GPA: 3.2/4.0 Academic Honors: Graduated Magna Cum Laude, Deans List 2007-2010 Relevant Coursework: List any classes that you have taken that are relevant to the job in which you are applying. Statesboro High School, Statesboro, GA 30458 College preparatory curriculum, Received Diploma, June 1999

HONORS/ AWARDS CERTIFICATIONS TRAINING COMPUTER SKILLS LANGUAGE SKILLS

Deans List, 2000, 2001, 2002 Golden Key Honor Society, 2000 - 2002 List any certifications that you may have Leadership Skills for a Global Society, LeadersSHAPE Conference Georgia Southern University Spring 2009 Proficient in Microsoft Word, Access, Excel, PowerPoint, Works, WordPerfect 7.0, SPSS and the Internet. Bilingual - Proficient in Spanish and English. Able to interpret and translate documents and correspondence for both Spanish and English. Job Title Company Month Year Month Year Company Hours: # of hours worked/week Physical Address Ending Salary: $ per hour City, State Zip Beginning Salary: $ per hour Supervisor: First & Last Name, Phone # May Contact: Yes or No List ALL of your duties and responsibilities in sentence/paragraph format. Begin each sentence with an action verb. Try to be as descriptive as possible, but concise. Accomplishments: Make sure to include any accomplishments achieved.

EMPLOYMENT HISTORY

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EMPLOYMENT HISTORY

Job Title Company Month Year Month Year Company Hours: # of hours worked/week Physical Address Ending Salary: $ per hour City, State Zip Beginning Salary: $ per hour Supervisor: First & Last Name, Phone # May Contact: Yes or No List ALL of your duties and responsibilities in sentence/paragraph format. Begin each sentence with an action verb. Try to be as descriptive as possible, but concise. Accomplishments: Make sure to include any accomplishments achieved. Title Dates of Involvement Organization Name Hours: # of hours worked/week Physical Address Unpaid City, State Zip Supervisor: First & Last Name, Phone # May Contact: Yes or No List ALL of your duties and responsibilities in sentence/paragraph format. Begin each sentence with an action verb. Try to be as descriptive as possible, but concise. Accomplishments: Make sure to include any accomplishments achieved. Organization Name Organization Name Organization Name Dates of Involvement Dates of Involvement Dates of Involvement

VOLUNTEER EXPERIENCE

ACTIVITIES

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Resume No Work Experience Suzanne Eagle

Campus Address PO Box 8069 Statesboro, GA 30458 (912) 555-1212 Permanent Address 0601 Peachtree Blvd. Atlanta, GA 30303 seagle@georgiasouthern.edu

OBJECTIVE To obtain an internship with a non-profit organization to utilize my skills and education. EDUCATION Georgia Southern University, Statesboro, GA Bachelor of Arts in Psychology, May 2015

GPA: 3.5

QUALIFICATIONS SUMMARY Ability to write clear, comprehensive and grammatically correct documents Demonstrated skill in managing change and maintaining flexibility in a variety of challenging environments Experienced in using various research methods for both academic and community service projects Ability to work in diverse teams and to communicate well with others Experience in fund raising and recruiting volunteers for fund raising events COMPUTER SKILLS Experience with both PC and Macintosh computers; Proficient in Word and Internet Applications PRE-PROFESSIONAL EXPERIENCE Leadership Volunteered to assist in campus awareness campaigns on domestic violence Led group discussions at Georgia Southern University on the pros and cons of various issues: teen intervention, abortion, etc. Initiated outreach to local migrant farm workers and their families to encourage them to seek higher education Organization Compiled community outreach data into a concise report, presented to the Community Awareness Group at Georgia Southern University Helped coordinate the Peachtree High School food drive: o Raised $1200 cash donations o Distributed over 780 cans of food to local targeted populations
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Cover Letter Template

Your Street address City, State Zip Date Name Title Company Street Address City, State Zip Dear Mr./Ms. Employer: (Address the letter to a specific individual. Do the research necessary to find the name of the individual hiring for the position.) First paragraph: Why are you writing Indicate the reason for writing, the specific position or type of work for which you are applying, and how you learned of the opening. Express your knowledge about and enthusiasm for this particular organization, its products, or its services. Second paragraph: What you have to offer Indicate what you can do for the employer. This is your opportunity to convince the employer that you can make a unique contribution to their organization. Do your research! Highlight your skills, experience, knowledge, personal qualities, academic background, and accomplishments most relevant to the job description. Link these positive features to ways you can benefit the employer. Use specific examples to support claims you make about yourself. Link your strengths and examples to the employers needs and to the stated job requirements. You may refer to the enclosed rsum, but try not to repeat the exact information that the reader will find there. If necessary, this can be two paragraphs. Third paragraph: What happens next Conclude by restating your interest in the position and the organization. Refer the reader to the enclosed rsum or application form that summarizes your qualifications, training, and experience. Indicate your desire for a personal interview and repeat your contact information (i.e. phone number and email address). Close with a statement that will encourage a response. For example, state that you will be in the city where the organization is located on a certain date and would like to set up an interview. Or, simply state that you will call on a certain date and time to inquire about an interview. Thank the individual for their time and consideration. Sincerely, Your handwritten signature (in blue or black ink) Your Typed Name

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Cover Letter Full-Time Job

9066 Herty Street Apt C Statesboro, Georgia 30458 September 2, 2011 Ms. Jane Grey Director of Personnel Large Bank Corporation 111 North Street Atlanta, GA 32121 Dear Ms. Grey: I am writing to express my interest in the marketing research position you advertised in the August 20th edition of the Atlanta Journal Constitution. With my undergraduate research background, my training in psychology and sociology, and my work experience. I believe I could make a valuable contribution to Large National Bank Corporation in this position. In May 2012, I will complete a Bachelor of Arts in Psychology with a minor in Sociology from Georgia Southern University. As part of the requirements for this degree, I am involved in a senior marketing research project that has given me experience interviewing and surveying research subjects and assisting with the analysis of the data collected. I also have completed a course in statistics and research methods. In additional to academic work, my experience also includes working part-time as a bookkeeper in a small independently owned, restaurant with an annual budget of approximately $150,000. Because of the small size of the business, I have been exposed to and participated in most aspects of managing a business, including advertising and marketing. As the bookkeeper, I produced monthly sales reports that allow the owners to project seasonal inventory needs. I also assisted with the development of ideas for special promotional events and calculated sales proceeds after each event in order to evaluate its success. I have enclosed my resume with additional information about my qualifications. I believe that the combination of my business experience and social science research training is well-suited to the marketing research position you described. Would you please consider my request for a personal interview to discuss my qualifications and to learn more about this opportunity? I shall call you during the week of October 23rd to discuss further. Should you need to reach me, please feel free to contact me at 912-555-1212 or via email at johnsmith@georgiasouthern.edu. Sincerely,

John Smith
John Smith Enclosure: Resume & References

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Cover Letter Internship

9066 Herty Street Apt C Statesboro, Georgia 30458 September 2, 2011 Ms. Jane Grey Director of Human Resources ABC Magazine 111 North Street Atlanta, GA 32121 Dear Ms. Grey: I am responding to your fall internship posting placed on Georgia Southern University Eagle Career Net. After reviewing the job description, I believe my academic and leadership background in news writing and editing makes me an ideal candidate for your internship as an Editorial Assistant. Since 2008, I have been a member of the universitys newspaper staff where I constantly apply classroom knowledge to real world applications. In this environment, I work with a small team of sports writers as well as a larger newspaper staff to produce a weekly publication. My ability to work with the team members to edit and write copy while always meeting strict deadlines would be an asset to your magazine. Enclosed is my resume, but I look forward to meeting with you in person to discuss how my skills and experience would benefit your company. Please contact me at (912)-555-5555 or jsmith@georgiasouthern.edu at your convenience. Thank you for your time and consideration. Sincerely,

John Smith
John Smith Enclosure: Resume & References

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Prospecting Letter Internship

9066 Herty Street Apt C Statesboro, Georgia 30458 September 2, 2011 Mr. R U Hiring Personnel Director Atlanta History Center 190 W. Marietta Center Atlanta, GA 30305 Dear Mr. Hiring: I am currently a junior at Georgia Southern University seeking a summer internship that will enable me to develop my skills managing historical exhibits and apply the concepts learned in my undergraduate studies. I became acquainted with the Atlanta History Center by reading your recruitment literature at the Georgia Southern University Office of Career Services. As you will note in the enclosed resume, I have had a volunteer experience with the Milledgeville History House. In addition, I have worked as a customer service specialist in a retail setting. These and other experiences have enabled me to begin to develop a variety of skills including problem-solving, interpersonal communication, and time management. Therefore, I know that I would be able to make a meaningful contribution to your organization. I would like the opportunity to further discuss summer internship opportunities with you in person. I am from Atlanta and plan to be home during my Spring Break March 16-20. I will contact your office in about two weeks to discuss the possibility of meeting during that week. Thank you for your time and consideration. I look forward to speaking with you soon. Sincerely,

John Smith
John Smith Enclosure: Resume & References

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Prospecting Letter Full-Time Job

9066 Herty Street Apt C Statesboro, Georgia 30458 September 2, 2011 Mr. J. B. Price Director of College Recruiting You Buy It Stores 4500 Sunshine Drive Chicago, IL 60601 Dear Mr. Price: I have been reading about You Buy It Stores in the Georgia Southern University Eagle Career Net and would like to inquire about employment opportunities in your management training program. I want to work in retail management and would like to relocate to the Chicago area. I shall receive my Bachelor of Arts degree in English this May. Although I studied English, my interest in business started with my membership in the Future Business Leaders of America organization while in high school and developed further through a variety of sales and retail positions during college. My internship with Nordstroms convinced me to pursue a career in retailing. When I researched the top retailers in the Chicago area, You Buy It Stores emerged as having a strong market position, an excellent training program, and a reputation for excellent customer service. In short, you provide the kind of professional retail environment I seek. My resume is enclosed for your consideration. My education and experience match the qualifications required of your management trainees, but I would like to learn more about the intricate qualities that you seek in your management team. I know from customer and supervisor feedback that I have the interpersonal skills and motivation needed to build a successful career in retail management. Further, my practical experience gives me confidence in my career direction and in my ability to perform. I am very interested in talking with you further about possible employment opportunities with You Buy It Stores. I will plan to call you in the next two weeks to see if we can arrange a meeting time that is convenient to your schedule. Thank you very much for considering my request. I look forward to talking with you. Sincerely,
John Smith

John Smith Enclosure: Resume & Reference 22|P a g e

Networking Letter
Your Address City, State, Zip Date Mr./Mrs. ________ Job Title Company Name Address City, State, Zip Dear Mr./Mrs. _______________, I was delighted to find your name in the Georgia Southern University Eagle Career Net Mentoring database because I am seeking an opportunity to speak with an experienced professionals regarding career opportunities in (State the career field). Although I have had an internship with (Company Name), I am hoping to learn more about (State what your areas of interest are). As an intern for (Company Name), I gained/learn (State the knowledge acquired). an appreciation for the creative and organizational aspects of communicating effectively with targeted consumers of media. I have developed (State the skills you developed) through my studies in (Subject/Courses), participation in (Name the Student/Professional Organizations you are involved in), and (State any other experience you have had i.e. study abroad experience). My goal is to find the best way of presenting my skills and abilities to potential employers. I would greatly appreciate having an opportunity to talk with you about your work and your point of view on effective job search strategies for graduating seniors like me. I will call you in the next week to see if we might be able to arrange a convenient time to talk. In the meantime, feel free to contact me at (Phone Number) or by email at (Email Address). Thank you for considering my request. Sincerely, (Handwritten signature) (Leave 4 spaces in between) Your name, typed

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Interview Confirmation Letter

9066 Herty Street Apt C Statesboro, Georgia 30458 September 2, 2011 Ms. Alice Keagan Hiring Director Hanging Upside-Down, Inc. P.O. Box 633 Savannah, GA 31322 Dear Ms. Keagan: I enjoyed speaking to you on the telephone today, and am delighted to have the opportunity to meet with you and further discuss employment opportunities as an Office Manager with Hanging Upside-Down, Inc. As we discussed, I will arrive at your office in Savannah at 10:00 a.m. on Tuesday, October 12. At this time, I will also deliver the application for employment that you indicated I need to complete prior to our meeting. Thank you again for your time and consideration, I am looking forward to meeting with you. Sincerely,

John Smith
John Smith Enclosure: Resume & References

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Post-Interview Thank You Letter

9066 Herty Street Apt C Statesboro, Georgia 30458

September 2, 2011 Ms. Katherine Ortiz Director of Development WLMR - Channel 57 10656 Columbia Parkway Atlanta, GA 31301 Dear Ms. Ortiz: Thank you for the opportunity to meet with you to discuss the Assistant Director of Development position at WLMR Channel 57. I enjoyed our interview very much. This opportunity sounds exciting and challenging for someone with my energy level and commitment to public television. The Assistant Director of Development position offers an experience suited for someone with my skills and abilities. I would be happy to provide any additional information that you many need regarding my candidacy. Thank you so much for your consideration. I look forward to hearing from you soon. Sincerely,

John Smith
John Smith Enclosure: Resume & References

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Follow-Up Letter
Your Address City, State, Zip Date Mr./Mrs. ________ Job Title Company Name Address City, State, Zip Dear Mr./Mrs. _______________, (unless you were instructed to use first name): In the first paragraph, you should remind the recipient of your interview that took place, along with the date. You can also include a little bit of information on what was discussed or key things that will help remind the reader of that particular interview and the position you applied for. In the body of the letter, tell the employer that your interest in the company still remains high. Reiterate your strengths briefly and how you would be an asset to the company. Also include that you would like to be contacted on the company's decision, whether or not you are offered the position. In the closing, thank the reader for his or her time and state a specific action statement. For example, I will call your office on Tuesday afternoon to talk about the next steps. Be clear that you are flexible in meeting again. Sincerely, (Leave 4 spaces for your signature) Your signature in blue or black ink Your typed name

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Job Offer Acceptance Letter

9066 Herty Street Apt C Statesboro, Georgia 30458 September 2, 2011 Ms. Katherine Ortiz Director of Development WLMR - Channel 57 10656 Columbia Parkway Atlanta, GA 31301 Dear Ms. Ortiz: I want to thank you for offering me an opportunity to join you development team at WLMR Channel 57. I am very pleased to accept the Assistant Director of Development position. I believe that this position is exactly the kind of work I want to do and I know I will serve you organization well. As we discussed, I shall begin work on October 1, 2011. In the meantime, I will complete all necessary employment forms and locate housing. I plan to be in Atlanta within the next two weeks and would like to deliver the paperwork to you personally. At that time, we can handle any remaining items pertaining to my employment. I will call next week to schedule an appointment with you. I have enjoyed my interviews with you and I look forward to beginning my career as a part of your development team. Sincerely,

John Smith
John Smith Enclosure: Resume & References

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Job Offer Declination Letter

9066 Herty Street Apt C Statesboro, Georgia 30458 September 2, 2011 Ms. Katherine Ortiz Director of Development WLMR - Channel 57 10656 Columbia Parkway Atlanta, GA 31301 Dear Ms. Ortiz: It was indeed a pleasure meeting with you and your development team on August 15 to discuss your needs for an Assistant Director of Development. I cannot thank you enough for your decision to offer me the position; however, at this time I am unable to accept your offer of employment. As I discussed with you during our meeting, I have a strong interest in international communications and specifically in developing relationships with international stations. After careful consideration, I have realized that I would be better suited for a position that concentrates on international markets in addition to domestic markets. Should a position that would concentrate on international markets become available, I would be pleased to be among those considered for the opening. You have a fine organization and I would enjoy being a part of it. Best wishes in your search. Sincerely,

John Smith
John Smith Enclosure: Resume & References

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