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Ph. D Thesis Suruchi Pandey submittd to TMV

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"ublishers )++EA+/,) -( 1ha2ravarti4 B(>(4 otel 6anagement Theory4 7ol( G4 A" 1orporation4 *e$ &elhi )E;A+..)( ;( &r( B( 9ana2iram4 Training and &evelopment4 BiBtantra4 );-A+,+)( +.( ?ary >roehnert4 Basic Training For Trainers4 A handboo2 %or ne$ trainersC Second :dition 6c?ra$A ill Boo2 1ompany Sydney4 +;;, )G.H4 GG,) ++( 7(S("(Rao0 uman Resources 6anagement0 Te't and 1ases4 :'cel R valued proposition4 arvard Boo2s4 *e$ &elhi G..+ )+;.AG+.)( +G( &ave !lrich4 Kayne Broc2ban24 The Business School "ress4 )+.GA+./4 GG;)( +D( &avid M &e cenBo M Stephen "( Robbins0 "ersonnelJ uman Resources 6anagement4 "rentice )GH.AGH-) +/( &avid ? Reay4 Identi%ying training needs4 >ogan "age )-GA+.G)( Ph. D Thesis Suruchi Pandey submittd to TMV all o% India4 and *e$ &elhi4 +;;E4

+,( &r( An5ali ?hane2ar4 :ssentials o% Training and &evelopment4 :verest "ublishing ouse4 )+HA+-)( +H( &r( B( Rathan Reddy4 :%%ective &evelopment Strategy4 uman Resource Training and ourse( )+GGA+EG) imalaya "ublishing

+E( :( ( 6c?rath4 S(9(4 Training %or li%e and 8eadership industry4 %ourth edition4 " I eastern economy edition4 )G-,A G;,) +-( ?("andu *ai24 R& Solutions %or :'cellence Training and all &evelopment4 :'cel Boo2s( )+G/A+D;) +;( ?ary &essler4 uman Resource 6anagement4 "earsonJ "rintice "ublication )GEDAD.D)( G.( ?eorge @chao and 6elinda 1orey4 The +.. best trends G..H4 Adams 6edia4 )+DA+,)( G+( ?eo% Alred4 Bob ?arvey and Richard Smith4 The 6entoring "oc2etboo24 Research "ress )+.A+D) GG( emant Sharma4 uman Resource 6anagement in ospitality Industry4 AB& G..H ) +-.AGD.) GD( Ir$in 8( ?oldstein and 9( >evin Ford4 Training in @rganisations4 1enage 8earning )++AG.) G/( 9anice 1aplan4 1oaching and 6entoring = Training in @rgansiations4 76" "ublishers );.A+.,) G,( >( Ash$athappa4 )7. >im o3ue4 uman Resource 6anagement4 Tata 6c?ra$ ill publishing 1o( 8td )+;GAGDH)( uman Resource 6anagement in the otel Industry Strategy4 Innovation and "er%ormance4 Routledge4 );A+H)( GE( 8eslie Rae4 The Trainers &evelopment "rogramme Trainers Session ?uide 7olumne I4 7iva "ublication )GHADD) G-( 6(*( Ahmed4 otel @rganisation4 Anmol "ublications "vt( 8td )D/A+.-)( G;( 6artyn Sloman4 A )E.A+..) 6*. 6ichael Armstrong4 A handboo2 on uman resource management practice4;th edition4 2ogan page4 ),D.A,-.) andboo2 %or Training Strategy4 ?o$er "ublication4

Ph. D Thesis Suruchi Pandey submittd to TMV

6+. 6ichael

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Butter$orthA einemann TitleC - edition G..,4 )++;A+D.) DG( 6ichael 9in2s4 Training4 Bland%ord 6anagement Series )D/4 ,-4 +G+A +G-)( DD( 6i2e Kills4 6anaging the training process putting basics into practice4 The 6c?ra$ hill training series4 )HA+/4 +G-)( D/( @ 1onnor Bronner &elaney4 Training %or @rganisations4 Thomson 8earning )/,AH/)( D,( "( 1 Tripathi4 )GD.AGH.)( DH( "( *ic2 Blanchard 9ames K( Thac2er4 :%%ective Training Systems4 Strategies and practices4 "earson "rentice all ) G.AG+4 GEDAGEH) DE( "(8( Rao4 :nriching uman 1apital through Training and &evelopment4 :'cel Boo2s( )+,HAG.;) D-( "(*( Singh4 6anagement Training4 IST& D;( "enny ac2ett4 Training "ractices = Training in organiBations4 76" "ublishers and &istributers )E-A+DG)( /.( Raymond A *oe 4 :mployee Training M &evelopment4 Tata 6c?ra$A ill )-HA+./4DG/AD,H) /+( Robert 8( 1raig4 Training and &evelopment uman Resource &evelopment4 6c?ra$ +D.4 G/-AGH.) 1). Roger Buc2ley M 9im 1aple4 Theory and practice o% training4 >ogan "age ,th :dition4 )GD/AG,.)( /D( Rol% " 8ynton M !dai "aree2 Training %or &evelopment IInd :dition4 7istaar "ublication )GEA/E) //( S( >( Bhatia4 Training and &evelopment concepts and practices4 &eep and &eep "ublications "vt(( 8td() /AGE4-+4+;/4 GG,) /,( S( 6edli2 4 &ictionary o% Travel4 Tourism and einemann TitleC D edition 4 )/4H4+/) ospitality4 A Butter$orthA andboo2 A ?uide to ill Boo2 1ompany4 )++GA uman Resource 6anagement4 Sultan 1hand and Sons

Ph. D Thesis Suruchi Pandey submittd to TMV

/H( Samuel A 6alone4 A to ^ o% Training and &evelopment tools and techni3ues4 A 9aico Boo2 ),HAE-) /E( Sumati Reddy4 : learning and technology ne$ opportunities in Training and &evelopment4 I1FAI university press )E,A;.) /-( Sumati Reddy4 Training and &evelopment Trends and :'periences4 I1FAI university "ress )++DA+GG)( /;( T(7( Rao4 R& Audit :valuating the human resource %unction %or business improvement4 Response boo2s )GH.AG-+4 G+DAG+;)( ,.( T(7( Rao4 R& Score card G,..4 Response boo2s )/.A//4 +/E)( ,+( 7alarie A ^eithaml4 6ary 9o Bitner4 &$ayne &( ?remler4 A5ay "andit4 Services 6ar2eting4 Tata 6c?ra$ hill :ducation private ltd )DH.AD;.)( ,G( 7inne 9anhan and >irti &utta4 Services 6ar2eting4 @perations and 6anagement4 @'%ord university "ress G..;4 )D.;AD+G) ,D( >enth Blanchard and Spencer 9ohnson4 The one minute manager4 arpercollin "ublisher India4 )HD)( Lo7r-a04 a-3 MagaA,-e4@ ,/( Training and &evelopment *ov G..;4 American society o% training and development ,,( I9T& 7ol ZZZZ *o / @ctA&ec G.+.4 Indian Society o% training and development ,H( Asian 6anagement Revie$ April = 9une G..; ,E( :'press ospitality April G..; ,-( Business Today @ct G..; ,;( Aviation Times G..; H.( :'press Travel and Tourism &ec G..; H+( 8i3uid Bar club and restaurant style G.+. 7). >uthiala4 S(>(4 Tourism and ospitality Industry in India#4 9ournal o% Services Research4 vol( +4)AprilASeptember G..+)4 pp( D,A/.( HD( "andit4 S(*(4 Khy otel#4 Asian "anorama4 9une +;;D4 pp( ,AE H/( F RAI 6onthly 6agaBines M Indian otel Industry Survey G../A.,(

Ph. D Thesis Suruchi Pandey submittd to TMV

H,( F MRA Indian

otel Industry Survey G..-A.;

77. 9ournal o% ospitality and Tourism 6anagement4 9an G..D 78. Se2her4 P 1handra4 Tourism Industry0 Future "er%ect#4 1hartered Financial Analyst4 9une G..D4 H-( ?overnment @% 6aharashtra :mployment promotion programme %or educated unemployed training scheme 4 In%ormation Boo2let H;( "K1 survey on 6anaging tomorro$s "eople4 The %uture o% $or2 to G.G.( E.( I9T& 9ournal 7ol III G..;4 Indian society o% training and development Re4ear5h Paper4 a-3 The4,4@ 8+. The impact o% R6 practices on organisational per%ormance in the otel Industry0 The Role o%

Indian hotel industry by 6ohinder 1hand and Anastasia A( >atou4 EG( :nhancing "roductivity in the Australian 86. Fragments o% uman Resource 6anagement by Alan R( *an2ervis R6 in hospitalityR :vidence %rom the +;;- $or2place otel Sales :%%ort Strong ABy 8eora 8anB *eed Assessment4 Training and employee relations survey by Rosemary 8ucas E/( Training to >eep Pour E,( "erspectives on training

6anagement#4 By Ashutosh "ande EH( Research Thesis0 Impact o% training activities conducted %or $or2ers and supervisors $ith special re%erence to behavoural aspects in industries under "161 area# by "ra2ash 9oshi to Tila2 6aharashtra !niversity4 "une( EE( Research Thesis0 A study o% manpo$er planning and its e%%ect on business development in tourism Industry $ith special re%erence to "une &istrict# by 7ish$anath S( Rishbood to !niversity o% "une4 Feb G..+ E-( Research Thesis0 Training Techni3ues used and its e%%ectiveness on management per%ormance# by Sure2ha &( 9asani to !niveristy o% "une4 Aug +;;H Ph. D Thesis Suruchi Pandey submittd to TMV

E;( Tourism and Rachi(

ospitality Industry in India0 An Appraisal By &r( 6( 8( ospitality Application and Research4 BIT 6esra4

Singla4 9ournal o%

-.( Training and &evelopment practices in India 6( Srimannarayana I9T&( 0+. Article on -G( ospitality IndustryC "ersonnel and o3ue The 1ase o% uman Resource 6anagement by >im

uman Resources &evelopment and Sustainability Indian Tourism by >( 9( 9ithendran and Tom Baum

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