HEATH WHITEAKER H

W
23781 US HWY 27 #332  Lake Wales, FL 33859
Phone: 863-837-1032  Cell: 863-991-5624  E-Mail: heath.whiteaker@gmail.com

Objective

Computer technician/Network Engineer position where over 10 years of experience will add value to
operations and customer service. Will bring a strong work ethic, great flexibility, excellent customer service
and tremendous energy to the position.

Qualifications Summary

Extensive abilities in operations and technology related to financial, business and administrative
applications and related hardware and software. Updated knowledge in current technology related to
applications, networks and telecommunications and the equipment and software required to maximize
system support. Highly experienced in procedures for installing, configuring, upgrading, troubleshooting
and repairing applicable software, hardware and peripherals. Excellent communication and interpersonal
skills.

Experience

Emmaus Designs: Web Designer/Owner

Winter Haven, FL 2004-Present
Designed and Programmed custom websites using XHTML, DHTML, CSS, Flash, PHP, & ASP. Maintained a
Linux cluster with over 450 customers. Set up SharePoint Services, Experience as SharePoint
Administrator, Set up VPN, SSH, Telnet and other utilities. Worked with VMware and mySQL extensively.

Vertical Lending: Network Admin/Tech Support 2007-2009

Winter Haven, FL
Supported users using a proprietary ticket system. Added users to Active Directory and Exchange.
Responsible for management of Microsoft SharePoint site. Set up Blackberry’s to work with Blackberry
Enterprise Server. Remotely supported computer users, trouble shooting over the phone, used SMS to
remotely install software. Supported a variety of software for Mortgage Industry.

Computer Repairs Etc.: Store manager/Server Admin. 2001-2004

Frostproof, FL
Performed Day-to-Day management of the store, Supported numerous customers & businesses. Support
issues ranged from computer hardware - networking problems, set up complete networks including DNS &
Active directory. Served as primary Help Desk. Used RDP & SMS extensively. Managed Exchange servers
for business customers. Have extensive knowledge of Windows 98, 2000, XP, Vista, Server 2003, Linux, &
Mac OS X 10.3+, Worked as a contractor through Lockheed Martin, Nexicore, Best Buy, Circuit City, FDOT,
and more
United States Marine Corps. E-4 (2531 1997-2001
Maintained Battalion email accounts using Banyan Vines, Migrated Battalion computers from Windows 9X
to Windows 2000, Served as departmental Linux Systems Administrator & Battery NCO. Supervised a
squad of 8 fellow Marines.

Education

College of the Desert Palm Desert, CA 1997-1999

Associates in Science

Certifications
Comptia A+, MCSE NT & 2000, MCP, and CNE

References

Will furnish upon request.