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Emerson Case Study

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Company: Emerson Business: Global manufacturing and technology

Employees: 133,000 Business Travelers: 18,000

Program metrics
Implemented in the Americas, EMEA and the Philippines 86 percent online adoption in the U.S. Launched in 8 Latin America countries over 9 months 22 percent average service fee savings in Latin America 76 percent average online adoption in Latin America 100 percent in Chile 98 percent in Argentina 92 percent in Costa Rica 88 percent in Peru 70 percent in Brazil Seeking to implement further in EMEA and Asia Pacic

Challenge
Emerson has a global travel mission to assure traveler service and security, meet supplier contract obligations and business requirements, leverage global spend, and maximize discounts and incentives. With an eye on cutting costs, Emerson sought to roll out its travel program in Latin America with an aggressive timeline. At the time, Emerson worked with 25 different agencies throughout the region and was determined to consolidate. Country readiness, language barriers and change management were also identied as challenges. The Emerson travel team, in concert with GetThere and one of its global travel management companies set out to deploy in Latin America in the spring of 2011. GetThere established project plans, prioritized countries, identied unique challenges like taxation and ticketing, leveraged local expertise and offered training in multiple languages. The GetThere account management and services teams provided resources in local languages, which both eased and expedited the process. GetThere conducted implementation calls and worked with Emersons TMC on recommending best practices that aligned with the agencys requirements. Emerson designated a local champion to support the transition and received backing from the executive level. Emerson also benetted from GetTheres strategic local air content throughout the region.

Solutions
Emerson began with a thorough review of its travel policy. The travel team suggested using pre-trip authorization, a GetThere feature that allows managers to review and approve an employees itinerary prior to travel. The team also decided to focus on using preferred suppliers, advance bookings, offering travel alternatives and purchasing more restricted air fares.

Results
The senior management mandate was the icing on the cake, according to Emersons Global Travel Manager. Emerson successfully deployed to eight countries in nine months and has enjoyed many resulting wins, including 22 percent service fee savings in the region, 76 percent online adoption regionally and a high of 100 percent in Chile.

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