Angol ttelek

14. Ker. menedzser

1/A vizsgztat irnytsval folytasson beszlgetst szakmai htterrl (tanulmnyok, szakmai gyakorlat, munkatapasztalatok, llslehetsgek, !vbeni tervek stb"# 1/$ %n, mint a &s'hibo 'g kpvisel e, folytasson telefonbeszlgetst a vizsgabizottsg egyik tag val, aki a 'g egyik megren(el t kpviseli) *r e meg, hogy ren(ezze fennll tartozst) A szmla !sszege +,-./ 0, ese(kessge1 m2lt hnap 34a" Informcitartalom vzlata Interj (informcitartalom, interakci, n elvi str!ktrk, le"ika# A rendezend$ szmla adatainak ismertetse A fizetsi %aladk &rs'an val krvn ezsnek fontossga (el%&vs a rszletfizets le%et$sgre 1) invoice *.A.+ invoice (v&) ei) t&# ,e-resentative of +sc%i'o .o! %ave a de't of / 01.423 (&rs'an# 01.423 e!ros (sz'an# I4d like to -a off m de't +o -a (mont%l # instalment(s# +o re5!est sg in 6riting 7 in 6ritten form k-visel$ tartozsa van kifizetni a tartozst rszletet fizetni &rs'an krvn ezni

.o! 8ood morning9 +%is is K.:. I4m t%e sales re-resentative of +sc%i'o ;!ngar . <an I s-eak to =r.7=rs. >>>>.. , -lease? @-erator A!st a min!te, -lease. 7 I4ll -!t o! t%ro!g%. (ka-csolom# .o! 8ood morning9 +%is is K.:. I4m t%e sales re-resentative of +sc%i'o ;!ngar .I4m calling o! 'eca!se (vmi miatt# o! %ave acc!m!lated de't for t%e last 4 mont%s. (irst of all, can 6e7 co!ld 6e (-ossi'l # c%eck some invoice details, -lease? (t!dnnk eg eztetni n%n szmla adatot?# <lient @f co!rse 7 certainl Bir7 =adam. C%at seems to 'e t%e -ro'lem, -lease? 7 C%at can I do for o!, -lease? 7 ;o6 can I %el- o!, -lease? .o! (irst, can7ma I j!st %ave7get t%e com-an 4s name, address, ta" ID n!m'er (E adazonos&t#, 'ank acco!nt n!m'er? It4s a c!rrent acco!ntF As o! kno6, o!4ve acc!m!lated (E fel%almoz# a de't of / 01.423. @!r com-an 6o!ld like to dra6 o!r attention t%at t%e deadline of -a ment 6as d!e on t%e G nd of A-ril G31G. I4m afraid t%at 6e need to take (immediate# action !nless o!r com-an settles t%e (a'ove mentioned# invoice. <lient I4m reall sorr for t%e inconvenience.7I do a-ologize for t%e inconvenience. +%e reason for t%e long dela is t%at anot%er s!--lier of o!rs o6es !s (E tartozik# 6it% a significant amo!nt. +%is %as ca!sed dela s in o!r -a ments !nfort!natel . Ce are reall sorr a'o!t it. I -ersonall -romise t%at it 6on4t %a--en again. I 6ill transfer t%e amo!nt (even# toda and let o! kno6 ' eHmail7fa"7-%one. +%ank o! for o!r coo-eration. .o! +%en I4m looking for6ard to o!r confirmation 7 feed 'ack. If o! %ave financial diffic!lties, o! %ave t%e o--ort!nit of re5!esting (for# -ost-oned -a ment in 6ritten form or -a ment in (mont%l # instalments. In t%e first case o! need to ask for a form in eHmail.

Angol ttelek

14. Ker. menedzser

<lient +%ank o! for o!r !nderstanding. As I -romised, I 6ill transfer t%e 6%ole7total amo!nt toda and inform o! a'o!t t%e transaction ' eHmail7 fa"7 -%one. .o! +%at4s fine. +%ank o!. <lient I4m looking for6ard to o!r confirmation. 8ood ' e9 .o! 8ood ' e9 (Illik t!dni !dvariassg'lF aki a %&vst kezdemn ezte, az 'cszik el el$szIr# 3/A A vizsgztat irnytsval folytasson beszlgetst szakmai htterrl (tanulmnyok, szakmai gyakorlat, munkatapasztalatok, llslehetsgek, !vbeni tervek stb"#) 3/$ %n, mint az A567 kpvisel e, va(onat2 kozmetikai termkeket forgalmaz" *eresse meg 8gyfelt szemlyesen, s mutassa be az 2 kollek'it) Informcitartalom vzlata Interj (informcitartalom, interakci, n elvi str!ktrk, le"ika# Az j termkek 'em!tatsa, a min$sg jellemzse Az j termk 'evezetsnek szJksgessge (l-starts a konk!rens cgekkel# Az r-olitika ismertetse ('evezet$ r, kedvezmn ek, rszletfizets, %itelle%et$sgek, s-ecilis akcik#

re-resentative of Avon k-visel$ to distri'!te forgalmazni 'rand ne6 cosmetics 7 toiletries j kozmetik!mok make !- goods sminktermkek, dekorkozmetik!mok skincare -rod!cts '$r-olsi termkek je6eller je6els kszerek -erf!me -arfJm -ersonal % giene -rod!cts7 items7 goods7 articles -i-ere cikkek client Jg fl to introd!ce ne6 items j termket 'em!tatni7 -iacra do'ni to kee- !- 6it% >>. l-st tartani com-etitor versen trs, rivlis, kok!rencia -rice -olic r-olitika to inform s a'o!t -rice -olic tjkoztatni vkit az r-olitikrl -romotional -rice akcis r (eg szeri alkalom# disco!nt -rice kedvezmn es r introd!ctor -rice 'evezet$ r to -a sg in instalments rszletre venni to '! sg on %ire -!rc%ase rszlet'en fizetni credit %itel to take !- some credit %itelt felvenni credit facilities 7o--ort!nities %itel le%et$sgek s-ecial -romotions s-ecilis akci s-ecial offer s-ecilis 7 kJlInleges ajnlat to aim megclozni vkit

Angol ttelek .o!

14. Ker. menedzser

8ood morning9 Ket me introd!ce m self. = name is >>>>>>... . I re-resent Avon. = s-ecial field is >>>>> <lient Lleased to meet o!. 7 :ice to meet o!. 7 ;o6 do o! do. Llease take a seat. .o! As o! kno6 I4ve s!ggested t%is -ersonal meeting 'eca!se it gives o! a 'etter c%ance to learn a'o!t Avon -rod!cts. As o! sa . .o! Mve 'een 7 o! are interested mainl in makeH!- goods. <lient .es, t%at4s rig%t. +%ank o! for 5!ick re-l and o!r fle"i'ilit . As for makeH!goods, I4m es-eciall interested in mascaras and li-sticks. <an o! recommend me some good ones? .o! <ertainl 7 @f co!rse 7 B!re. ;o67 6%at a'o!t 7C%at do o! t%ink 7 C%at4s o!r o-inion looking at some 'rand ne6 -rod!cts first? +%e %ave j!st a--eared in t%e market. +%e are aimed at o!r age gro!- 7 generation. +%e are all -remi!m 5!alit -rod!cts, 6%ic% are long N lasting and relia'le. (E meg'&z%at# <lient Os!all , -remi!m means a %ig% -rice. Is t%at rig%t? .o! Os!all , t%at4s tr!e '!t in o!r case 6e4re offering introd!ctor -rod!cts, 'eca!se 6e strive 7 intend 7 6is% 7 6o!ld like to kee- !- 6it% o!r com-etitors. Ce4d like to make a difference to cost!mers ' offering %ig% 5!alit -rod!cts at an introd!ctor -rice and -rovide f!rt%er -romotions (as 6ell7 too#. <lient C%at does t%is -romotion mean 7 involve ? .o! (or G mont%s 6e are going to sell all o!r li-sticks and e e s%ado6s 6it% a disco!nt of G0P. =ascara and e eliners are going to 'e sold for QRR forints eac%. (E dara'onknt# <lient +%at so!nds lovel . Is o!r ne676inter catalog!e availa'le? .o! @f co!rse. If o! are interesting I can give o! a co- (no6# (co- N itt F 1 -ldn # <lient +%ank o!. .o! If o! 6o!ld like to order in '!lk 7 in large 5!antities for a minim!m (amo!nt of# R.333 forints, 6e can offer o! %ire -!rc%ase as 6ell. <lient I t%ink it4s a good idea es-eciall 'efore <%ristmas. .o! I agree. C%at4s more7 Additionall 7 (!rt%ermore 7 =oreover (E s$t# 6e4re -roviding an o--ort!nit of taking !- credit, if o! 6is% to '! -recio!s stone or metal (drgak$ 7 nemesfm# je6eller a'ove 23.333 forints. <lient Is t%ere 7 Do o! %ave 7 Are o! going to %ave a s-ecial (6inter# -romotion? .o! @f co!rse. Ce4ve j!st -re-ared o!r 6inter catalog!e incl!ding s-ecial offers for <%ristmas. Ce4re offering <%ristmas ornaments (E d&szek# candles, -ot -o!ri and 6ra--ing -a-er (E csomagol-a-&r# and gift 'ags. <lient Cell, I t%ink I4ll a look at t%e catalog!e tonig%t 'eca!se I4m looking for gift %ints for m famil . .o! +%ank o! ver m!c% for o!r attention. <lient +%ank o! for t%e information.

Angol ttelek

14. Ker. menedzser

./A A vizsgztat irnytsval folytasson beszlgetst szakmai htterrl (tanulmnyok, szakmai gyakorlat, munkatapasztalatok, llslehetsgek, !vbeni tervek stb"#) ./$ %n, mint a 966: 8zletln' kpvisel e, szeretne rszt venni egy nemzetk!zi vsron" ;olytasson telefonos beszlgetst a vsr 8gyintz vel) Informcitartalom vzlata Interj (informcitartalom, interakci, n elvi str!ktrk, le"ika# A stand 'rlsnek id$-ontja s clja, a stand %el e A stand felszereltsgre vonatkoz ign ek (-l. reklmeszkIzIk# ismertetse A 'rleti d&j fizetsi feltteleinek tisztzsa nemzetkIzi vsr nemzetkIzi kill&ts nemzetkIzi 'em!tat rszt venni Jzletlnc Jg intz$ szervez$ telefon'eszlgets 'eszlgetni, 'eszlgetst kezdemn ezni

international fair international e"%i'ition international dis-la to take a -art in sg 7 to -artici-ate in sg s!-ermarket c%ain7 c%ain of s!-ermarkets administrator organiser 7 organizer tele-%one conversation to make a conversation

.o! I4m -%oning 'eca!se I4d like to a--l (E jelentkezni# for -artici-ation in7at o!r international fair of food and 'everage. (E I 6o!ld like to take -art in o!r international fair of food and 'everages.# Do o! still receive registrations 7a--licants? (E Are o! still receive registrations 7 a--licants?# @rganiser @f co!rse, =adam 7 Bir. C%at4s t%e name of o!r com-an ? .o! @!r name is <oo- and 6e are a ;!ngarian B!-ermarket c%ain. @!r -rofile is selling 'asic food, %o!se%old goods, fres% -rod!cts and 'everages. @rg I see. .o! ma need some 'asic information a'o!t t%e fair. .o! .es, can I %ire 7 rent a stand for 0 da s, -lease? @rg .es, of co!rse. .o! can c%oose a -artic!lar da or a s%orter -eriod, o! don4t need to %ire a stand for t%e 6%ole fair. .o! +%at4s great. ;o6 large are t%e stands? @rg Ce offer a small, a middle size(d# 7 medi!mHsized or a large one. +%e small one is 2 s5!are meters 7 0 ' 1 meters +%e medi!m one is 0 s5!are meters 7 13 ' G meters +%e large one is S s5!are meters 7 10 ' G meters . .o! If -ossi'le, I4d like a -lace 7 a stand H near t%e entrance H in t%e middle of t%e %all H in t%e 1st corridor I4d like to introd!ce fres% food st!ff (e.g.(for e"am-le# 'aker -rod!cts, fr!it, dair -rod!cts# and some nonHfood goods (mainl o!r o6n 'rands of %o!se%old -a-erH goods and cosmetics#. Tver da 6e4d like to %ave 2 %ostesses 'e%ind t%e co!nter (E -!lt# in G s%ifts (E mUszak#. Ce4re -lanning to em-lo a -rofessional and G st!dents. @rg @k, I4ve -!t it do6n. C%at kind of e5!i-ment H do o! need? H 6ill o! need? H 6o!ld o! need?

Angol ttelek

14. Ker. menedzser

.o! Ce are going to need a -rojector, G 'anners (E reklm -on va#, 6%ic% 6e s%all -rovide7 'ring. G racks7 s%elves ) 2 office c%airs ) -ro-er lig%ting ) a <D N -la er, an K<DHscreen ) car-et 7fleece car-et (E filc sz$n eg#. If it4s all rig%t for o!. Is t%at @K? @rg @f co!rse. C%at colo!r s%o!ld t%e car-et 'e? Ce %ave 'l!e, gre , dark green an k%aki ones. .o! Dark green, -lease. @rg @K. An t%ing else, -lease? .o! ,eall , onl t%e -rice 7 rent is t%ere to disc!ss 7 agree a'o!t. Do I need to -a t%e rent -er da or -er s5!are metre? @rg Act!all , 6e4re com'ined t%e t6o. +%e small stand costs / >>. -er da . +%e medi!m stand costs />> -er da . +%e large stand costs / >>> -er da . .o! +%at4s (5!ite# reasona'le. @rg Is t%ere an t%ing o!4d like to kno6, Bir7=adam? .o! Cell, I t%ink t%at4s all for no6. ;o6 can I -a ? @rg V 'ank transfer or cas%, -lease. .o! +%ank o!, I4ll let m team kno6 a'o!t t%e details. <o!ld o! -lease eHmail me7 a leaflet 6it% t%is information and t%e -rices? @rg .es, 6%at is o!r eHmail address, -lease? .o! szakkoze-Wcomeni!s.%! @rg +%ank o!, I -!t it do6n. -", <e'eiving a 'omplaint %n, mint a Szab s Tsa kpvisel e, foga( a k8lf!l(i 8zleti partnere reklam'i t telefonon) %n!k ugyanis nem szlltottk le i(re a krt m=szaki rukat" Informcitartalom vzlata A ksedelem okainak felsorolsa Az Jg jelenlegi llsnak ismertetse HH A %in -tlsra tett javaslatok <lient .o! <lient .o! I am -%oning to make a com-laint a'o!t t%e dela of o!r deliver . C%ic% s!--l is it, -lease? +%e one 6it% %o!se%old electric goods 6%ic% 6as d!e on 10 A-ril. A!st a min!te, -lease. I4ll c%eck it for o!. (># Is t%at t%e one 6it% K<D screens and D*D -la ers? <lient .es, t%at4s rig%t. .o! I am reall sorr for t%e dela . .o! kno6, 6e also de-end on t%e central 6are%o!se 6%ic% is receiving orders for t%e great s!mmer sales at t%e moment. Alt%o!g% 6e -laced o!r order 6ell in advance, according to o!r needs, !nfort!natel t%e 6are%o!se co!ld not meet t%e increased demand and %as 'een dela ing 6it% its deliveries since midHs-ring. <lient I see and I also !nderstand o!r iss!e '!t I4m afraid it dose not c%ange o!r inconvenient sit!ation. Ce %ave 'een receiving com-laints from o!r c!stomers for more t%an a 6eek and, as o! kno6, t%at is a serio!s damage to o!r re-!tation and '!siness. .o! <ertainl . I admit t%at t%ro!g% t%is dela , o!r smaller '!siness !nits and clients s!ffer serio!s damages, 6%ic% t%e need to 'ear 'eca!se of someone else4s mistake. <!rrentl , I can reass!re o! t%at I %ave alread contacted t%e 6are%o!se and t%e %ave -romised to catc% !- 6it% t%eir orders as soon as -ossi'le. +%e are sa ing t%at

Angol ttelek

14. Ker. menedzser

t%e earliest s!--l left t%e 6are%o!se t%is morning, 6%ic% means o! are going to receive t%e first tr!ck tomorro6 morning. As for o!r damages, I %ave also la!nc%ed a lorr 6it% 03 'o"es 6%ic% is d!e to arrive at o!r location aro!nd 2 -.m. t%is afternoon. <lient It so!nds slig%tl 'etter after t%e 'ad ne6s. .o! :at!rall , I !nderstand o!r concerns and %o-e t%e sit!ation 6ill im-rove 6it% t%e first 03 'o"es. (!rt%ermore, t%e 6are%o!se is sending e"tra 'o"es for com-ensation and g!arantees a disco!nt of 10 -er cent for t%e follo6ing order of all t%e com-anies involved. <lient 8reat. +%ank o! for t%e information.

Angol ttelek

14. Ker. menedzser

+", <e'eiving high4rank visitors at your three4(ay 'onferen'e" %n, mint a Trend Kft. 8gyvezet igazgat a, magas rang2 k8lf!l(i ven(get foga(, aki az %n!k ltal szervezett . napos konferen'in vesz rszt $u(apesten" Informcitartalom vzlata A vendg fogadsa, kIszIntse, a szllssal ka-csolatos t!dnivalk A 2 na-os konferencia -rogramjnak ismertetse A sza'adid$s -rogram megszervezse .o! 8!ests .o! 8!ests .o! 8!ests .o! 8!ests .o! 8!ests .o! 8ood morning. Ket me introd!ce m self. = name is XXXXXXXX. Celcome to o!r conference in V!da-est. ;o6 do o! do. = name is XXXXXXXXXXX and t%is is m colleag!e, XXXXXXXXX. :ice to meet o!. ;ave o! %ad a -leasant flig%t? Cas ever t%ing all rig%t? +%ank o!, ever t%ing 6ent all rig%t. :o6, 6%at a'o!t toda 4s sc%ed!le? (irst of all, o! m!st need to get settled and -!t do6n o!r l!ggage in o! %otel room. Co!ld o! like some refres%ment first or s%all 6e go to o!r accommodation directl ? Ce4d -refer to find t%e %otel and get read for t%e afternoon -rogrammes. <o!ld 6e go to t%e %otel first, -lease? <ertainl ? Act!all , it4s j!st 13 min!tes for t%e air-ort ' car. I4ll give o! a lift if o! don4t mind. ;o6 m!c% time 6o!ld o! need? It4s reall j!st %alf an %o!r. +%anks. As for l!nc%, o! %ave an invitation for a nice, informal l!nc% to rela" a 'it and get read for t%e '!s -art of t%e da . +%at4s lovel , t%ank o!. And 6%at a'o!t t%e rest of t%e da and t%e ot%er t6o da s? Cell, toda t%ere is an introd!ctor meeting to get ac5!ainted 6it% t%e staff 6%o is going to %el- o! d!ring o!r sta . It starts at GF23 -.m. and takes a'o!t an %o!r. After t%at, o! can meet t%e manager, 6%o 6o!ld like to e"c!se o! to join later. ;e4s ret!rning from a foreign '!siness tri-, t%at4s 6% o!4ll see t%e %ead office and o! ;!ngarian colleag!es first. +%at4s no -ro'lem, reall . Ce %ave agreed a'o!t it 6it% o!r manager earlier. Ce are glad to see o!r com-an in motion. +%at4s ver kind of o!. Are o! interested I some informal -rogrammes to rela" after a '!s afternoon? (rankl s-eaking, 6e 6o!ld 'e %a-- to take a look aro!nd in o!r ca-ital cit . Leo-le sa it4s t%e most 'ea!tif!l in t%e evening. In t%is case, m assistant, La!l, 6%om o!4re going to meet soon, 6ill s%o6 o! aro!nd to look at t%e nicest sig%ts of V!da-est and t%en, if o! 6o!ld like, 6e %ave 'ooked a ta'le for o! in a nice '!t not too '!s resta!rant for dinner. V t%e 6a , %ere4s a 'rief sc%ed!le for t%e fort%coming t%ree da s. ;ere o! are. +%ank o!. C%at time s%all 6e meet tomorro6 morning? Ad 6%at4s t%e sc%ed!le for t%at da ? Is S a.m. all rig%t 6it% o!? Ce4re going to %ave a '!siness tri- so t%at o! co!ld meet o!r common s!--lier at %is -lant, visit s%o- floor and negotiate 6it% t%em as o! %ave re5!ested. In t%e afternoon 6e4re visiting a 6are%o!se

8!ests .o! 8!ests .o!

8!ests .o!

Angol ttelek

14. Ker. menedzser and its c!stoms office, 6it% 6%om o!4ve 'een doing '!siness for over 2 ears no6. +%is is going to 'e t%e da of o!r Lo6er Loint -resentation and negotiation 6it% =r +akcs. +%e t%ird da is going to 'e a'o!t t%e s!mmar of o!r e"-eriences 6it% o!r team 'ack at o!r meeting room in t%e morning, and so m!c% a'o!t '!siness. If o! are -lanning to %ave t%e afternoon free, t%at4s t%e 'est time for individ!al -rogrammes, '!t if o! 6o!ld like, o! can ask for g!idance or %ave some recommendations of nice sig%ts, activities, s-orts or c!lt!ral facilities, or an t%ing o!4re interested in. Cell, congrat!lations, o! are a great g!ide and %ave a s-ecial sense for arranging -rogrammes and receiving g!ests. Llease, receive o!r com-liments. +%ank o! ver m!c%, indeed. Ce %o-e t%at o!4ll enjo o!r sta .

8!est .o!

,", ;urniture an( >nterior ?esign @tore (making a 'omplaint# %n, mint a Btor s Lakberendezsi ruhz munkatrsa, az rutvtelkor sr8lseket fe(ezett fel a legutbbi b2torszlltmnyban" Av a fel a gyrtt, s beszl k meg a problmt) Informcitartalom vzlata Az r!tvtelkor szlelt srJlsek megeml&tse Yrengedmn vag eg ' megolds az Jg rendezsre A csomagolan agok s a csomagols min$sgi kIvetelmn einek 'etartsa .o! ;allo, t%is is XXXXXXXX from D@=OB Bzkesfe%rvr. <an I s-eak to =r 7 =s Dek from 8oods ,ece-tion, -lease? =an!fact!rer ;allo. B-eaking. C%at can I do for o!? .o! Act!all , I4m -%oning in order to make a com-laint a'o!t o! latest s!--l of armc%airs and coffee ta'les. = I4m sorr to %ear t%at. C%at seems to 'e t%e -ro'lem, -lease? .o! I4m afraid t%e f!rnit!re 6e received on 2 =a 6as 'adl damaged. @!t of 13, t%e arms of 1 armc%airs %ave 'een 'roken off, t%e fa'ric !-%olster 6as torn, and 2 of t%e coffee ta'les %ave scratc%es and deec!ts on to-. = I4m reall sorr , sir 7 madam. +%e s!--l m!st %ave got damaged d!ring trans-ort, as I -ersonall c%ecked tr!ck loading esterda afternoon. @n loading t%e cargo, 6e caref!ll c%ecked t%e articles and fo!nd t%em in -erfect condition. +%ere m!st %ave occ!rred a -ro'lem d!ring deliver . I4ll see to t%e matter and contact t%e s-edition com-an . Is t%at all rig%t to get 'ack to o! ' -%one? .o! .es, t%ank o!. I4ve alread sent t%em an eHmail '!t t%e %aven4t re-lied et. I4d like to get detailed information a'o!t t%e circ!mstances of deliver . = Z!ite !nderstanda'le, sir 7 madam. .o! +%en, I4m looking for6ard to o!r call. = I4ll get 'ack to o! as soon as -ossi'le. .o! +%ank o!. 8ood ' e. = .o!4re 6elcome. 8ood ' e.

Angol ttelek

14. Ker. menedzser

B", A teCtile Dholesaler (making a 'omplaint# %n teCtlikat forgalmaz nagykereske(, s kifogsol a a legutbbi szlltmnyt" Av a fel a gyrtt, s mon( a el rszletesen panaszt) Informcitartalom vzlata A te"t&liaHszll&tmn min$sgi %i'inak felsorolsa (g Ur$dik, Isszemeg , nem sz&ntart# A szerz$ds 'izon os -ontjaira tIrtn$ !talsok Ltszll&tmn s j %asznlati !tas&ts krse .o! ;allo, t%is is XXXXXXXX from Vlack and C%ite (a'ric C%olesale, Bzkesfe%rvr. <an I s-eak to =r 7 =s Dek from <!stomer Bervice, -lease? =an!fact!rer ;allo. B-eaking. C%at can I do for o!? .o! Act!all , I4m -%oning in order to make a com-laint a'o!t o! latest s!--l of cotton, 6ool and canvas. = I4m sorr to %ear t%at. C%at seems to 'e t%e -ro'lem, -lease? .o! I4m afraid t%e fa'ric s!--l 6e received on 2 =a isn4t of t%e %ig%est standard. Onfort!natel , 6e %ave several com-laints a'o!t t%e 0 rolls of cotton, namel t%at t%e material creases, s%rinks and does not kee- its colo!r. = I4m reall sorr , sir 7 madam. I am afraid 6e %ave %ad some -ro'lems 6it% o!r 6eaving mac%ines in t%e V!daIrs -lant, so t%e m!st 'e t%e ca!se of o!r com-laints on 5!alit . .o! I see and tr and !nderstand t%at o! are %aving diffic!lties '!t according to o!r contract (Eagreement#, o! take f!ll res-onsi'ilit for o!r -rod!cts 'elo6 standard, 6%ic% means o! recall fa!lt goods and e"c%ange t%em for fa!ltless ones 6it%in a 6eek. = +%at4s rig%t, sir 7 madam. I4ve instr!cted m team to contact o! and recall fa!lt fa'rics, nat!rall , at o!r c%arge. .o! +%anks for o!r coo-eration. :o6 6e onl need to agree a'o!t t%e re-lacement s!--l . C%en can o! deliver it t%e earliest? = Bome of t%ese tr!cks %ave alread 'een la!nc%ed to distant destinations. +%e central regions are going to receive t%em latest ' t%e ed of t%is 6eek. Is t%at s!ita'le for o!? .o! +%at4s 5!ite all rig%t. Onfort!natel , 6e are com-elled to calc!late 6it% t%is dela so 6e %ave informed o!r c!stomers. ,eg!lar c!stomers %ave a -riorit over smaller retailers 6%o -!rc%ase from o!r com-an less fre5!entl . = Onfort!natel , t%at seems to 'e t%e onl tem-orar sol!tion till t%e first tr!ck arrives. Is t%ere an t%ing else t%at I can do for o!, -lease? .o! .es, -lease, t%ere4s one more t%ing left. <o!ld o! send !s t%e !-dated !ser4s g!ide to t%e ne6 fa'rics, -lease? = <ertainl . E", @elling out last yearFs shoe mo(els (a negotiation betDeen a shoe manufa'turer an( a potential 'lient# Informcitartalom vzlata Az &rs'an kJldItt nem kItelez$ rvn U ajnlat rIvid ismertetse

Angol ttelek .o! <lient .o!

14. Ker. menedzser

Az r! -ozit&v t!lajdonsgainak kiemelse Otals a n ri kollekci katalg!snak megkJldsre +%ank o! for receiving me so soon. And no6, can 6e j!st get straig%t do6n to '!siness, -lease? B!re, t%anks. I4ve taken a look at o!r offer o! sent !s ' eHmail. <o!ld o! give me t%e most im-ortant details, 'riefl , -lease? As t%e 6ritten material sa s, it is merel an offer 6%ic% does not o'lige o! to an '!siness moves or -!rc%ases. .o! are onl offered to get ac5!ainted 6it% o!r s-ecial sales of last ear4s model. +%ese s%oes are offered at a 'argain -rice as t%e are offH season items. ;o6 does t%at so!nd to o!? As a matter of fact, 6e are interested in last ear4s collections 6it% a significant -rice red!ction as o!r target c!stomers are lo6er middleHclass -eo-le. +%e mainl look for offHseason sales and 'argain -rices, 6%ic% are attractive to t%em at a -art of t%e ear. +%is means t%at o!r collection can 'e ideal to t%em 'eca!se t%e meet all t%e re5!irements o! %ave en!merated. In s-ite of t%e lo6 -rice, t%e 5!alit of t%ese s%oes is still %ig%, t%e 4re all made of gen!ine leat%er 6it% strong s%oelaces, fle"i'le soles and fit comforta'l for an generations. +%e design is sim-le '!t elegant and t%e 'argain -rices 6ill %o-ef!ll -ers!ade ever one. As far as I4m concerned, o!r offer so!nds reall convincing. Ce can set !- t%en sign t%e contract for a container of 'ot% men4s and 6omen4s s%oes, 6it% ne"t 6eek4s deliver . +%ank o!, t%en, t%at4s a deal. <an I -ossi'l ask for s!mmer catalog!e as 6ell? @f co!rse. = assistant 6ill send o! a -ackage 6it% t%e s!mmer catalog!e, containing -romotional information and a -rice list. Is t%at all rig%t? Bo!nds lovel . :o6, let4s go and -re-are doc!mentation.

<lient .o!

<lient .o! <lient .o! <lient

G", ?elaye( goo(s re'eption by an ele'troni' goo(s store (a phone 'onversation# Informcitartalom vzlata Az &rs'an kJldItt nem kItelez$ rvn U ajnlat rIvid ismertetse Az r! -ozit&v t!lajdonsgainak kiemelse Otals a n ri kollekci katalg!snak megkJldsre +%is is Daniel +a lor from TKT[ T!ro-e <om-an . I4m -%oning to confirm t%at as I4ve 'een informed, o! still %aven4t received o!r s!--l of K<D screens, 6%ic% 6as delivered to t%e ;!ngarian air cargo 6are%o!se to V!daIrs on 4 A-ril. I do a-ologise for t%e dela and t%e inconvenience 6e %ave ca!sed o!r com-an . Ce %ad a legal conflict 6it% t%e c!stoms a!t%orities, !nfort!natel , and after some mis!nderstanding, t%e closed do6n o!r goods rece-tion de-artment for t%ree da s 6%ic% means 6e co!ld neit%er send nor receive an cargo 'et6een G and 4 of A-ril. I am reall sorr a'o!t t%at. ;o6ever, o! co!ld %ave informed !s a 'it earlier so t%at 6e s%o!ld reHsc%ed!le trans-ort. .o! are a'sol!tel rig%t. Ce a-ologise and -romise to rearrange and start deliver and goods rece-tion immediatel .

Lartner

.o!

Lartner .o!

Angol ttelek Lartner .o! Lartner .o! Lartner

14. Ker. menedzser +%ank o!. ;o6ever, t%ere is anot%er -ro'lem. D!e to -rolonged storage, o! 6ill 'e c%arged a fine of 133,333 ;O( ' t%e international air cargo 'a . I4m afraid it4s inevita'le. ;o6 can 6e settle t%e 'ill t%e earliest? Tit%er ' 'ank transfer latest !ntil tomorro6 afternoon or ' c%e5!e, a'o!t 6%ic% I4m a 'it concerned to reac% t%e 'a on time. I agree 6it% o!, so let4s j!st a'ide ' t%e transfer, s%all 6e? All rig%t. @nce t%e transfer arrives on time, a'o!t 6%ic% t%e cargo 'a 6ill inform !s, 6e don4t need to consider a -otential a!ction. In cases of dela ed goods rece-tion like o!r one, t%e 6are%o!se needs to clear s-ace and sell o!t s!r-l!s stock at an a!ction. Cell, an 6a , if o!r 'ill is settled, t%is danger 6ill 'e gone. +%ank o! ver m!c% for letting me kno6 a'o!t t%e sit!ation and fle"i'le administration. .o!4re 6elcome. Ket4s %o-e t%at t%is inconvenience 6ill not %a--en again. I s%all -ersonall g!arantee t%at for o!.

.o! Lartner .o!

1/", At ob intervieD at the A< (epartment of a multinational 'ompany Informcitartalom vzlata Tddigi tan!lmn ai s g akorlati ta-asztalatai ismertetse :%n , a m!nkakIr'en fontos k-essg megeml&tse HA m!nkakIrre, m!nka%el i %ierarc%ira, m!nkaid$re s esetleges j!ttatsokra vonatkoz krdsek Celcome to o!r office, =r 7 =s XXXXXXX. = name is XXXXXX and t%is is m colleag!e, XXXXXXXX. ;o6 do o! do. 8ood morning. = name is XXXXXXXXX. :ice to meet o! 'ot%. Llease, do take a seat. +%ank o!. If o! don4t mind, 6e4ll get do6n to t%e -oint as toda is a '!s one 6it% 10 intervie6ees altoget%er. :o -ro'lem, reall . :o6, 6e %ave o!r cover letter and <* %ere. <o!ld o! j!st tell !s 'riefl 6%ere o! got t%e information a'o!t o!r jo' offer? As o! ma kno6, I4m doing m final ear at <omeni!s Becondar Bc%ool of Tconomics and V!siness and after t%e final e"am I4d like to 'e em-lo ed in t%e field of marketing and comm!nication at a m!ltinational com-an . I see. .<a o! tell !s somet%ing a'o!t o!r -revio!s 6ork e"-erience, -lease? <ertainl . I4ve com-leted m com-!lsor training at XXXXXXXXXXX and in t%e -ast XXXXXX ears, I4ve 6orked for a small firm 6%ere I also %ad marketing tasks and 6as res-onsi'le for kee-ing I to!c% 6it% clients. +%is e"-erience is reall !sef!l and for t%e jo' 6e4re offering is essential. I !nderstand t%at. :o6, 6%ic% c%aracteristics of o!r do o! t%ink ena'le o! to 'e an ideal candidate for !s? Llease, t%ink of t%e ones t%at are t%e -reHre5!isites of t%e jo' in 5!estion. Cell> According to m 'oss, I4m reall %ardH6orking and acc!rate. I meet t%e deadlines and do -recise administration, 'eca!se 6it%o!t t%at, o! cannot reall r!n a '!s office, can o!?

;, Btaff .o! ;, .o! ;, .o! ;, .o! ;, .o! ;, .o! ;, .o!

Angol ttelek ;,

14. Ker. menedzser +%at4s a'sol!tel rig%t. (rom t%e advertisement o! m!st %ave 'een informed t%at 6e are looking for an a!tonomo!s and relia'le -erson 6%o 6o!ld r!n o!r marketing office alone and 6o!ld %ave t%e task of contacting o!r c!stomers. @!r candidate needs to s-end t%ree mont%s4 -ro'ation, after 6%ic% 6e4re offering a longHterm contract. I4m s!re o! also %ave some 5!estions. 8o a%ead, -lease. .es, t%ank o!. (irst of all, ma I ask o! a'o!t res-onsi'ilities in detail. <ertainl . +%e jo' involves -re-aring -resentations ad re-orts for 6eekl and mont%l meetings to assist middle and occasionall to- management. Vesides, o! 6o!ld also 'e res-onsi'le for dail jo's like creating, modif ing ad !-dating designs of o!r 'anners, -osters, information 'oards informing o!r clients a'o!t t%ese c%anges. .o! 6ill need to f!lfil e"ternal orders 6%ic% o!r com-an receives sometimes, '!t t%e main idea is to do t%e internal ones firs and foremost. +%at4s clear. <an I in5!ire a'o!t 6orking %o!r, -lease? .es, of co!rse. Ce4re looking for a -erson for a f!ll time jo', 6%ic% means Q.23 to 11.23 from =onda to (rida . D!ring t%e -reH<%ristmas season, 6%ic% is o!r %ig% season, 6e sc%ed!le com-!lsor 6eekend overtime 'et6een 1 and G2 Decem'er. Co!ld o! mind t%at? :ot at all. +%at4s !s!al -ractice I marketing. = last 5!estion 6o!ld regard t%e com-ensation -ackage, if it4s not im-olite to ask. :ot at all. (or a start, d!ring -ro'ation, 6e offer o! a mont%l salar of 1G3,333 ;O( gross, 6it% a fringe 'enefit -ackage of food vo!c%er and !niform. After -ro'ation is over, t%is amo!nt ma increase to 103,333 ;O( gross, 6it% a -erformanceH'ased 'on!s. (!rt%er fringe 'enefits can 'e o'tained de-ending on -erformance and com-an t!rnover. I see. +%ank o! ver m!c%. Cell, do o! %ave an f!rt%er 5!estions, -lease? I t%ink t%at4s all at t%e moment. +%en, t%is is t%e end of t%e intervie6. +%ank o! for coming. Ce4ll let o! kno6 a'o!t t%e res!lt of t%e intervie6 ' eHmail in G 6eeks. 8ood' e. +%ank o! ver m!c%. 8ood ' e.

.o! ;,

.o! ;,

.o! ;,

.o! ;, .o! ;, .o!

11/A A vizsgztat irnytsval folytasson beszlgetst szakmai htterrl (tanulmnyok, szakmai gyakorlat, munkatapasztalatok, llslehetsgek, !vbeni tervek stb"#) 11/$ %n, mint a Tourinform munkatrsa, foga( a az iro(ban k8lf!l(i 8gyfelt, aki -4+ napos magyarorszgi k!rutazsokrl r(ekl(ik %nnl" &egyen a nlatot szmra) Informcitartalom vzlata Interj (informcitartalom, interakci, n elvi str!ktrk, le"ika# Kt kIrt, le%et$leg eg d!nntli s eg keletHmag arorszgi ismertetse Az \all incl!sive] tartalma OtasH s -ogg sz'iztos&tsi le%et$sgek !tazsi dolgoz szndkozik I4d like to ask for information a'o!t ;!ngarian ro!nd tri-s.

travel agent intend 8!est

Angol ttelek

14. Ker. menedzser

+ravel Agent C%ic% region are o! interested in? 8 Lossi'l in t%e +ransdan!'ian ,egion and t%e Tast of ;!ngar . +A ;o6 long 6o!ld o! like to sta , -lease? 7 ;o6 long do o! 6ant to sta ? 7 ;o6 long are o! -lanning to sta ? 8 4 H 0 da s, -lease. +A C%at kind of service 6o!ld o! like? 7 C%at t -e of service 6o!ld o! like? ;alf 'oard, f!ll 'oard or all incl!sive? 8 All incl!sive, -lease. .o! kno6, I4m -lanning a nice %olida 6it% m %!s'and and 6e 6o!ld like to rela" and enjo t%e vacation, so 6e 6o!ld need 2 meals a da in a fiveHstar %otel. I4d like a service 6%ic% incl!des all -rices, costs and entrance fees. +A I see. In t%is case I can recommend o! a ro!nd tri- in +ransdan!'ia in =a . .o! can visit Bzkesfe%rvr, ;v&z, Keszt%el , Bo-ron, K$szeg and t%e ;ig%lands (near# a'ove t%e Valaton. .o! can sta in a fiveHstar do!'le room 6it% 'alcon and a mini 'ar. Lackage -rices incl!de t%e 2 main meals at t%e %otel4s resta!rant, free entrance to t%e g m and t%e s6imming -ool and t6o e"tra tickets to t%e famo!s >>>>>. =!se!m (6ine tast evening) a jo ride ' car) t%e famo!s ;v&z +%ermal B-a 7 =edical B-a7 Cellness B-a) t%e (ire +o6er at Bo-ron) a famo!s 6ine cellar# 8 C%at ins!rance facilities can 6e take? +A Ce can offer o! l!ggage and %ealt% ins!rance. .o! can take o!t t%e ins!rance -olic far t%e d!ration at t%e ro!nd tri- or o! can also determine its d!ration. Ins!rance service involves medical care in case of accidents, illness, dental treatment, emergenc service and o-erations. +%ere is nonHsto- %ot line assistant service t%at o! can call free of c%arge from a'road as 6ell. 8 ;o6 m!c% is t%e cost of t%e ins!rance? +A It is S03 ;O( a da . 8 I see. +%is offer seems lovel . I4ll 'ook it for t6o, -lease. ;o6 m!c% is t%e ro!nd tri-, altoget%er, -lease? +A It4s 1R3.333 ;O( -er 'ead (-erson, ca-ita#. Altoget%er, it costs 2S3.333 ;O( for t6o -eo-le. 8 :o6, let4s see t%e Tast of ;!ngar , -lease. <o!ld o! recommend me anot%er ro!nd tri- t%ere 6it% t%e same conditions? +A <ertainl . ;ere4s a 'roc%!re 6it% t%e most -o-!lar eastern ;!ngarian destinations. @!r clients are reall interested in t%e 8reat Lain and ;orto'g , De'recen t%e to6n of t%e (loral <arnival and t%e nort%east 6ine regions of +okaj and Tger. I can recommend o! a lot of c!lt!ral, s-orts and gastronomic -rogrammes for instance> H 6ine tasting in +okaj 7 Tger or H t%e castle of Tger 6it% %istorical sig%ts, 6a"6orks and old 6ea-ons. @n t%e 8reat Llain o! can see a s-ectac!lar %o!se s%o6, visit skanzens (old village %o!ses 6%ic% demonstrate r!ral life# or if o! travel f!rt%er east, o! can visit ^-!sztaszer, a memorial -ark of ;!ngarian traditions and %istor . If o! are looking for some lig%t entertainment, I s!ggest visiting t%e (loral <arnival in De'recen in A!g!st or 6atc% on amazing air s%o6 in Kecskemt in t%e end of A!ne. 8 +%ank o!. Act!all , I 6ill disc!ss it 6it% m %!s'and, t%en, I4ll let o! kno6 ' eH mail. Is it all rig%t 6it% o!? +A <ertainl . +%ank o! for t%e en5!ir . 8 +%ank o! for o!r %el-. 8ood ' e. +A 8ood ' e.

Angol ttelek

14. Ker. menedzser

13/A A vizsgztat irnytsval folytasson beszlgetst szakmai htterrl (tanulmnyok, szakmai gyakorlat, munkatapasztalatok, llslehetsgek, !vbeni tervek stb"#) 13/$ %n, mint az IBUSZ munkatrsa, foga( a egy k8lf!l(i r(ekl( telefonhvst, aki a magyarorszgi termlf8r(krl szeretne inform'it kapni" >smertesse a lehetsgeket) Informcitartalom vzlata Interj (informcitartalom, interakci, n elvi str!ktrk, le"ika# :%n fJrd$%el megeml&tse a %el sgek -ontos megjelIlsvel (-l. D!nntl, _szakH=ag arorszg, kIzeli nag vrosok# Az adott fJrd$kom-le"!mok g g szati le%et$sgei Tg akcis !tazsi csomag ismertetse, amel mg korltolt szm'an lefoglal%at g g fJrd$ vidk idelis 'etegsgek mozgsszervi 'etegsgek sz&v s rrendszeri -ro'lmk n$g g szati -ro'lmk re!ms -ro'lmk re%a'ilitci 6ellnessH s egszsgt!rizm!s

a s-a 7 'at% region It is ideal for > diseases 7 illnesses meteoric diseases senso meteoric diseases cardio vasc!lar -ro'lems g naecological -ro'lems r%e!matic -ro'lems 7 r%e!matism re%a'ilitation 6ellness and %ealt% to!rism 9H 9lient &AH &ravel Agent (from >$I@J# <lient +A

< +A < +A

< +A

;allo, good morning, t%is is XXXX from Kondon, 8reat Vritain. I4d like to get information a'o!t ;!ngarian medicinal s-as and t%eir services. C%ic% region 6o!ld o! like to visit? +%e most fre5!entl visited ones are in t%e +ransdan!'ian ,egion (for e"am-leF Keszt%el , `alakaros#, t%e ones in or near t%e centre of t%e co!ntr (for e"am-leF V!da-est#, t%e ones in t%e nort% of ;!ngar (for e"am-leF Tger, =iskolcta-olca# or are o! looking for one s-ecific, -lease? Act!all I4m looking for a s-a 6%ic% is !sef!l %ealing res-irator (lgz$szervi# and motoric diseases. C%ere 6o!ld o! like to sta ? In t%e ca-ital cit , V!da-est. +%en I4d s!ggest t%at o! s%o!ld tr t%e most -o-!lar s-as t%ere, for e"am-le Bzc%en i, 8ellrt or =argit B-a. If o! 6ant to take a tri- o!tside V!da-est, o! can go to Bifok to 8aleri!s. +%is s-a is eas to reac%, o! onl need to take t%e =Q motor6a . @r o! can take =2 and drive to =iskolcta-olca, 6%ere t%ere4s a cave s-a. Bo!nds inviting. Do o! sell entrance tickets to t%ese s-as, -lease? Onfort!natel not, '!t I can give o! t%e 6e'sites of t%em, 6%ere o! can get detailed information a'o!t services, -rices and directions. I can also offer o! a s-ecial longH 6eekend -ackage for t6o at a -romotional -rice. It offers o! f!ll 'oard at t%e ;otel

Angol ttelek

14. Ker. menedzser

8ellrt 6it% !nlimited s-a !se, a free massage and a Bat!rda sig%tHseeing to!r ' a do!'leHdecker. < It4s 7 +%at4s great. Is it all rig%t if I get 'ack to o! t%is afternoon, -lease? I4ll need to disc!ss it 6it% m 6ife. +A <ertainl , Bir. Ce4re receiving 'ookings tile t%is (rida afternoon in limited mem'ers. < +%ank o! for t%e information.

Angol ttelek

14. Ker. menedzser

1." %n, mint egy multina'ionlis 'g iro(avezet e olyan megbzst kap fn!ktl, hogy szervezzen htvgi szaba(i(s sportprogramot a elenleg $u(apesten tartzko( k8lf!l(i partnerek szmra" Informcitartalom vzlata A delegci Isszettele (kor, rdekl$ds, nem, st'.# 8 alogtra s eg kellemes vacsora megtervezse a '!dai %eg ek'en, alternat&v -rogram rossz id$ esetre Internetr$l letIlt%et$ trk-ek s informcis an agok elksz&tsnek megvitatsa

.o! ;ello, =r. Bza'. .o! %ave 6anted to s-eak to me, -lease. C%at can I do for o!? =anager ;ello, _va. Llease, come in and take a seat. Act!all , I 6o!ld like to talk to o! a'o!t t%e 6eekend freeHtime -rograms for o!r g!ests in V!da-est. I 6is% to commission o! 6it% t%e organisation jo'. .o! I see. I am at o!r dis-osal. C%at are t%e details, -lease? =ngr .o! kno6, 6e 6o!ld like to offer o!r g!ests some s-orts -rograms for t%is 6eekend. Bome o!tdoor activities 6o!ld 'e great, I t%ink. .o! @K. T"actl %o6 man -eo-le and 6%at age gro!- are 6e talking a'o!t? =ngr It4s a gro!- 7 delegation of 1G, aged 'et6een GS and 43. +%ere are si" men and si" 6omen. +%e are reall nice -eo-le, 6%o are s-ort , energetic and interested in ever t%ing from c!lt!re to o!tdoor activities. .o! *er good. ;o6 a'o!t organizing a 6alking tri- in t%e V!da ;ills, for Bat!rda , t%en inviting t%em to a nice dinner 6it% some 6ine tasting? =ngr 8reat idea. V!t 6%at if t%e 6eat%er t!rns 'ad? .o! :o -ro'lem. +%en 6e co!ld %ave some ot%er o-tions, for e"am-le e"-loring a cave or visiting a s-a, and t%e dinner can remain for t%e evening. =ngr :ice jo', _va. I 6o!ld like o! to find some information and send me t%e details ' email latest !ntil +!esda , @K? .o! <ertainl , =r Bza'. An t%ing else, -lease? =ngr .es, I 6o!ld like o! to mark t%e alternative 6%ic% o! 6o!ld recommend !s. I tr!st o!r good taste. .o! All rig%t, t%en, I4ll send o! all t%e necessar information ' +!esda morning. =ngr 8reat. +%ank o!. .o! .o!4re 6elcome. 8ood ' e. =ngr 8ood ' e.

Angol ttelek

14. Ker. menedzser

1-" %n, mint egy nemrgiben renovlt paraszthz tula (onosa, trgyal on egy utazsszervezvel, s knl a fel a hzt i(egenforgalmi 'lokra) Informcitartalom vzlata A %z s kIrn ezetnek 'em!tatsa (-l. minifarm %zillatokkal, 'iokert# A fal!'an tall%at skanzen fontossga (interakt&v foglalkozsok# _tkezsi le%et$sgek a %z'an s a kIrn ken

.o! +ravel Agent .o!

8ood morning, nice to meet o!. = name is XXXXXXXXXXX. 8ood morning, nice to meet o!, m name is XXXXXXXXXXXX. +%ank o! for coming. Ket4s go and take a look aro!nd in t%e %o!se and o!tdoors, too. +ravel Agent @K. I can see t%at o! %ave j!st renovated t%e '!ilding. :ice jo', reall . .o! +%ank o!. .o! kno6, I4ve in%erited t%is cottage 7 village %o!se form m grand-arents and after renovation, I4ve decided to offer it for to!rism -!r-oses 7 to offer it for to!rists t%ro!g% a travel agenc . +A I see. .o! +%is village, Vakon 'l, is reall 6ellHlocated and offers fres% air, 'ea!tif!l forest 6alking -at%s and a -erfect environment for -eo-le 6%o 6o!ld like to rela" far a6a from t%e '!s to6ns. .et, if o! need to go to t%e centre, *esz-rm and Bzkesfe%rvr are near %ere, too. +A I agree, t%at4s 6% 6e %ave c%osen o!r %o!se for o!r agenc . *illage to!rism is reall -o-!lar t%ese da s. .o! :o6. Ket4s %ave a look aro!nd. ;ere, in t%e ard t%ere is eno!g% -arking s-ace for si" cars and a caravan (E lakkocsi# or some tents (E strak#, '!t o! can also find g!est rooms in t%e %o!se. .o! can %ave a 'ar'ec!e (E grillezni, sJtIgetni a kert'en#, c%ildren %ave o!tdoor to s, e.g. a sand-it (E %omokoz#, a s6ing (E%inta# and monke 'ars (Emszka#, t%ere is a 'ioHgarden and a mini farm 6it% -ets and domestic animals (E %zillatok# 'e%ind t%e '!ilding, 'ack in t%e ard. Ce kee- %ere a dog, t6o cats, s%ee(E j!%ok, 'irkk#, goats (E kecskk#, c%icken and 2 %orses. +A And %o6 a'o!t indoors? .o! Ce %ave si" 'edrooms for g!ests 6it% a 'at%room eac%. Also, t%ere are t6o kitc%ens, 6%ere g!ests can %ave a meal (E tkezni# toget%er. +%e can c%oose selfHcatering (E Inellts#, '!t if t%e need, 6e can -rovide t%e t%ree main meals a da (E f!ll 'oard E teljes ellts#. +%e village %as t6o s%o-s, 'ot% offer a f!ll range (E teljes vlasztk# of fres% and -reserved food (E konzerv, 'ef$tt, tarts lelmiszer#. +%ere is a small '!t lovel resta!rant as 6ell.;ere, on t%e left, o! can see a sitting room, 6%ic% is good for rela"ing and -la ing 'oard games. Tver room %as a +* set, a -%one and a s%o6er. As o! can see, t%is street is ver 5!iet, so no one 6ill dist!r' (E zavarni# o!r g!ests. +A 8reat. .o!4ve mentioned t%at t%ere is a local skanzen. C%at -rograms does it offer? .o! +%e skanzen is located in t%e centre (of t%e village# and it offers %andicraft and s-orts -rograms for all t%e famil and c%ildren4s gro!-s in t%e main season. .o! can tr -otter (E fazekassg#, carving (E fafarags#, making to s from cro-s (E jtkok ksz&tse termsek'$l# or learn to ride a %orse, look after domestic animals (E %zillatok#, or collect eggs. .o! can also rent a 'ike, t%ere are c cling -at%s (E kerk-r!tak#, o! can -la ta'le tennis or 'asket'all, take a cart ride (Ekocsikzni#. +o!rists can go trekking (Etrzni# in t%e forest and t%e village itself is reall safe (E'iztonsgos# for c clists (E kerk-rosok#, too. If o! 6ant to s-end a da or t6o in

Angol ttelek

14. Ker. menedzser

+A .o! +A .o!

t%e cit , I s!ggest visiting Bzkesfe%fvr or *esz-rm. (rom *esz-rm, t%e nearest 'eac%, Valatonalmdi is onl 13 kilometres, or t%ere is an o!tdoor s6imming -ool in (e%rvr, too. +%e t6o cities are a'o!t an %o!r ' car from t%is village. Cell, after t%is detailed introd!ction I t%ink I %ave no more 5!estions left. +%ank o! for o!r %os-italit (E vendglts, vendgszeretet# and t%e information. .o!4re 6elcome. I %o-e o! %ave enjo ed t%e visit. A'sol!tel . I4ll inform m agenc a'o!t t%e facilities and t%e good ne6s, t%en, I4ll send o! t%e list of doc!ments needed for t%e -re-aration of t%e contract, @K? +%ank o! ver m!c%.

<oleplay 7o"1+" 4 A team buil(ing Deeken( %n, mint egy k!zepes nagysg2 'g iro(avezet e, 3 napos 'sapatpt kirn(ulst szervez a munkatrsak rszre a htvgre" $eszl e meg egyik munkatrsval a rszleteket) Informcitartalom vzlata H A trning lefol tatsra alkalmas GH2 le%etsges desztinci Az !tazs kIrJlmn ei, kIltsgei A csa-at-&t$ trning -rogramjai `s!zsa, co!ld 6e disc!ss t%e details of t%e team '!ilding 6eekend, -lease? <ertainl . Do o! %ave a fe6 min!tes no6? .es, let4s %ave a seat in m office. Bo 6%at is t%e latest ne6s? Act!all , t%ere are t%ree destination 6e ca c%oose from. +%e first one is Bzekszrd, t%e second one is t%e V!da ;ills and t%e t%ird one is t%e Vakon ;ills. C%ic% one do o! t%ink 6e s%o!ld c%oose? In m o-inion t%e Vakon 6o!ld 'e t%e 'est. It4s not too far from o!r com-an so travelling 6o!ldn4t take m!c% time and mone , eit%er. @K. ;o6 a'o!t t%e accommodation? Ce s%o!ld 'ook t%e accommodation in a t%reeHstar %otel, 6it% %alf 'oard service. I4ve fo!nd %otels and -ensions from 6%ic% 6e can select t%e 'est. CellHdone. And no6, 6%at a'o!t t%e -rogrammes? @n t%e first da , after arrival 6e can %ave some time to receive t%e rooms, get -re-ared and after t%at 6e can go trekking to t%e %ills. Ce are going to %ave a cold l!nc% t%ere. Ce can take 10 kilometres, t%at4s going to 'e fair eno!g%, I t%ink. After 6e ret!rn to t%e %otel, 6e can %ave dinner, t%en 6e can go 6ine tasting to a near' cellar. +%at4s all for t%e first da . @n t%e second da , after 'reakfast, t%ere4s an indoor team '!ilding -rogrammeF a 5!iz 6it% some team activities, t%en, a disc!ssion and l!nc%. After l!nc% 6e can drive 'ack %ome. Bo!nds 6ellHorganised. ;o6 a'o!t travelling? +%e 'est 6o!ld 'e to %ire a coac%, 6%ic% co!ld take !s to t%e %otel and drive !s 'ack %ome on t%e second da . C%at do o! t%ink? I agree. Ce co!ld save costs, '!t 6e co!ld look after trans-ortation as 6ell. An t%ing else, -lease? :o, t%ank o!, t%at4s all at t%e moment. <o!ld o! send me an email 6it% t%e details, -lease? <ertainl . +%anks for o!r time. :ot at all.

=anager .o! = . = . = . = .

= . = . = . =

Angol ttelek

14. Ker. menedzser

<olpeplay 7o"1," 4 A hotel re'eptionist %n egy nagyvros ngy'sillagos szllo( nak re'ep'i n (olgozik" Kgy poten'ilis ven(g telefonl k8lf!l(rl, aki a hotel irnt r(ekl(ik" Informcitartalom vzlata a A szlloda fekvse, megkIzel&t%et$sge Tg ktg as szo'a 'em!tatsa *endgltHi-ari eg sgek s eg ' szolgltatsok a szlloda terJletn

.o! ;otel ,o al, t%is is t%e rece-tionist, -lease. ;o6 can I %el- o!? 8!est ;allo, good afternoon, t%is is Aames Vro6n from Kondon, and I 6o!ld like to ask for information a'o!t o! %otel, -lease. .o! <eratinl , sir. @!r fo!rHstar %otel is located near do6nto6n V!da-est in District 0 (E ItIdik kerJlet#. It is eas to reac% 'ot% ' car and -!'lic trans-ort. Ce also organise transfers from (erenc Kiszt Air-ort, if necessar . 8!est *er good, sir. ;o6 a'o!t t%e rooms, -lease? .o! Ce offer single and do!'le rooms or s!ites (Elakosztl ok# to o!r g!ests. All of t%em are airHconditioned, 6it% internet access (6iHfi#, room service, a mini 'ar and enHs!ite 'at%rooms. @!r rece-tion is availa'le G4 %o!rs a da . 8!est Bo!nds great. And 6%at a'o!t o!r services, -lease? .o! Ce offer 6ellness facilities, incl!ding sa!nas, a Aac!zzi, a s6imming -ool, a g m, tennis and miniHgolf facilities. +%e %otel %as a fenced car -ark free of c%arge to o!r g!ests. @n (rida nig%ts, o!r resta!rant and 'ar offer live jazz m!sic 6it% -o-!lar -erformers. Ce also %ave t%ree conference rooms for '!siness -!r-oses. 8!est Cell, I t%ink o! services are of reall %ig% standard. Is it all rig%t if I send o! m 'ooking email t%is afternoon, -lease? .o! <ertainl , sir. An t%ing else, -lease? 8!est :ot at t%e moment, t%ank o!. +%anks for t%e information and o!r kind %el-. 8ood ' e. .o! 8ood ' e. <oleplay 7o"1B" L :romoting your re'ently eCpan(e( hotel %n, mint egy szllo(a tula (onosa, nemrgiben bvtette szolgltatsait egy Dellness 4 k!zponttal" &rgyal on a munkatrsval, hogy milyen m(on lehetne szlesebb k!rben reklmozni a szolgltatst" Informcitartalom vzlata H .o! A reklmkam-n %ossznak s kIltsgvetsnek megtervezse A clcso-ort meg%atrozsa s a reklm Jzenetnek megfogalmazsa Ke%etsges reklm%ordozk s eszkIzIk alkalmazsa

;ello, +ams, co!ld o! come to m office to disc!ss t%e -romotion cam-aign, -lease? +ams ;ello, =r :ag , es, of co!rse. C%at can I do for o!, -lease? .o! +ake a seat, -lease. + +%ank o!.

Angol ttelek .o! + .

14. Ker. menedzser

+ . + . + . + . + . + . + . + .

Bo, o! kno6, 6e %ave j!st finis%ed t%e e"-ansion of o!r %otel, t%erefore 6e need to organise an advertising cam-aign to -romote o!r ne6 services. I see. In t%is case, I4ll need an acc!rate list of t%e ne6 services, -lease. B!re. Ce %ave '!ilt a ne6 s6imming -ool 6it% (inis% sa!nas and 6e also offer infra sa!na facilities to o!r g!ests. Ce %ave t6o Aac!zzis and an o!tdoor -ool. +%e ot%er ne6 element is t%at 6e %ave made t%e %otel 'arrier free to %el- o!r disa'led g!ests (access t%e facilities of t%e '!ilding#. Ce %ave -aid s-ecial attention to t%e 'at%rooms and t%e -!'lic areas, like t%e resta!rant, t%e conference rooms, t%e car -ark and t%e lo'' (E trsalg#. +%ere are ram-s, t%e lifts %ave 'een enlarged and 6e %ave removed t%e t%res%olds, too. I see. <an 6e attac% ne6 -%otos to t%e 'roc%!re, -lease? +%at 6o!ld 'e great. Vesides t%e 'roc%!re, 6%at ot%er means of -romotion s%all 6e !se? ;o6 a'o!t online advertisements, leaflets, +* commercials and -romotional gifts? I like all t%e ideas. ;o6 long s%o!ld t%e advertising cam-aign 'e? A'o!t a mont% or a mont% and a %alf. ;o6 m!c% is t%e '!dget for it? +6o million forints. An 6%o is t%e main target gro!- of t%e -romotion? Ce %ave t%o!g%t a'o!t '!siness-eo-le in t%e first -lace, '!t families 6%o are interested in long 6eekend -rogrammes are also targeted. C%at is t%e message of o!r ads? +%e message is t%at an 'od can find 'ot% rela"ation and an ideal environment for '!siness 6it% all t%e necessar services at a reasona'le -rice. An t%ing else, -lease? .es, t%ere4s one more t%ing. (or t%e -romotional gifts, I 6o!ld like to order -ens, folders (Eirattart ma--k#, note-ads (Ejeg zettIm'Ik# and candies 6it% o!r logo. +%at4s all, I t%ink. All rig%t. IMve taken notes and I4ll send o! an email 6it% t%e details of o!r disc!ssion for o! to a--rove (Ejv%ag #. Is t%at all rig%t 6it% o!, sir? .es, of co!rse. +%ank o!, +ams.

<oleplay 7o"1E" L >ntro(u'ing your an'ient hotel to a foreign travel agent for potential 'ooperation %n, mint egy patins, rgi magyar szllo(a munkatrsa, mutassa be a szllo(t egy k8lf!l(i i(egenforgalmi hivatal vezet nek) 9l a az, hogy a k8lf!l(i 'g minl t!bb 'soportot k8l( !n szllo( ukba" Informcitartalom vzlata a +jkoztats a szlloda teljes kIrU felj&tsrl (akadl mentes&ts a szlloda egsz terJletn# A szlloda %el isgei s szolgltatsai (szo'k, tterem, rela"cis kIz-ont# A fol amat'an lv$ m!nklatok (konferenciatermek kialak&tsa, s-ortolsi le%et$sgek '$v&tse#

.o! 8ood morning. +ravel Agent 8ood morning. .o! Ket me introd!ce o! o!r %otel. .o! kno6, 6e %ave j!st finis%ed reconstr!ction. +A .es, indeed, t%e '!ilding is reall im-ressive.

Angol ttelek . +A . +A .

14. Ker. menedzser

+A . +A .

Ce4ve created 'arrierHfree access to o!r -% sicall c%allenged g!ests in t%e 6%ole %otel area. Ce %ave removed t%e t%res%olds (EkJszI'Ik# and modernised o!r lifts, too. :ice jo'. And t%e 'at%rooms are -ractical, et elegant. +%ank o!. ;o6 a'o!t o!r services? @!r %otel %as a resta!rant, 6%ic% can %old 103 -eo-le. Ce %ave 03 single and 13 do!'le rooms, all airHconditioned. Ce also offer 6ellness servicesF a s6imming -ool infra and (innis% sa!nas, a Aac!zzi, a steam ca'in (E g$zka'in# and a g m. @!r g!ests can rela" %ere after a '!s 6eek. 8reat. I can see t%at o! are still %aving constr!ction jo's on. C%at are o!r -lans? Act!all , 6e4re -lanning to '!ild t%ree conference rooms and a tennis co!rt. Cell, t%ank o! for s%o6ing me aro!nd. I4m convinced t%at o!r g!ests 6ill 'e a'sol!tel -leased to take o!r services and enjo o!r %os-italit . I s%all send o! t%e draft of t%e contract ' email, if it is all rig%t 6it% o!. +%ank o! ver m!c%.

<oleplay 7o"1G" L :rovi(ing information to a potential 'lient about a''ommo(ation an( 'onferen'e fa'ilities %n konferen'iaszervez egy nagyvrosi szllo(ban" Kgy k8lf!l(i 'g munkatrsa felhv a %nt telefonon, s r(ekl(ik az elszllsolsi lehetsgek s a konferen'iatermek te'hnikai felszereltsge irnt" Informcitartalom vzlata H A szlloda s kIrn ezete 'em!tatsa A konferenciatermek jellemz$i ('efogadk-essg, tec%nikai felszereltsg, tolmcsols, 'rleti d&jak# A konferencia ideje alatt n jtott szolgltatsok

<lient ;allo, good morning, t%is is Ao%n Vro6n from Kogitec%. .o! ;allo, good morning, t%is is XXXXXXX from t%e ;otel 8ellrt, V!da-est. ;o6 can I %el- o!, -lease? < Act!all , I4d like to en5!ire a'o!t t%e accommodation and conference rooms at o!r %otel, -lease. . <ertainl , sir. @!r fo!rHstar %otel is located near t%e centre of V!da-est, t%e ca-ital of ;!ngar . It is near all t%e s%o--ing, -!'lic trans-ort and c!lt!ral facilities and o! can also reac% it easil ' car. < 8reat. <an o!, -lease, give me some information a'o!t t%e e5!i-ment of t%e conference rooms? . .es, of co!rse, sir. Ce %ave five conference roomsF t%ree large and t6o small ones. +%e large ones can %old 1G3 -eo-le eac% and 03 -eo-le can 'e seated in t%e small ones eac%. Ce %ave a -rojector 6it% a screen, la-to-s 6it% ear-%ones and am-lification 6it% s-eakers and micro-%ones. Ce also offer inter-retation ad catering services if necessar . < Bo!nds great, indeed. ;o6 a'o!t t%e rent, -lease? . .o! ca rent t%e large conference rooms for 233 333 ;O( for a da , and t%e small ones cost 103 333 ;O( a da . @!r reg!lar g!ests can receive a disco!nt of 10 -er cent. < *er good. <o!ld o!, -lease, send me t%is information ' email?

Angol ttelek . < .

14. Ker. menedzser

<ertainl , sir. +%ere4s one more im-ortant -iece of informationF 6ellness services, e.g. a s6imming -ool, different sa!nas, a Aac!zzi and a g m are also availa'le to conference g!ests. T"cellent. +%ank o! ver m!c% for t%e information. .o!4re 6elcome, sir.

<oleplay 7o"3/" L At the restaurant1 re'ommen(ing Aungarian spe'ialities to your foreign guest %n, mint egy magyar vegyes vllalat munkatrsa, meghvta k8lf!l(i partnert va'sorra" Az tlap ugyan t!bb nyelven olvashat, ven(ge mgsem ismeri ki magt a magyar telek s italok k!z!tt" A( on neki felvilgostst) Informcitartalom vzlata a Aavaslat el$telre vag levesre Az eg ik f$tel (le%et$leg mag ar s-ecialits# ismertetse =egfelel$ 'or, illetve desszert kivlasztsa

.o! Bo, ,o'ert, are o! read to order, -lease? 8!est ;onestl , I need some %el- to select t%e meal, -lease. C%at 6o!ld o! recommend me to eat? . Cell, it4s reall diffic!lt to c%oose. +%e men! is ver inviting. Co!ld o! like a starter, -lease? 8 .es, -lease. . +%en, I t%ink o! s%o!ld tr some traditional go!las% or Akai 'ean so!-. 8 I t%ink I4ll tr go!las%, -lease. . @K. :o6, let4s see t%e main co!rse. +%ere4s c%icken -a-rika 6it% d!m-lings, 'eef ste6 6it% d!m-lings or la ered ca''age. All t%ese meals are ver ric% and delicio!s. .o! ca also c%oose ;orto'g st le la ered -ancakes, 6%ic% are a 'it lig%ter. 8 I4d like t%e -ancakes, -lease, '!t after t%ese t6o dis%es I4m afraid I can4t %ave a dessert. . I !nderstand. ;o6 a'o!t some delicio!s 6ine, -lease? I t%ink o! s%o!ld tr Tgri Vikavr (E V!ll4s 'lood# or some red 6ine from Bo-ron or Bzekszrd. 8 @K, 6ell, let4s %ave Tgri Vikavr. . All rig%t, it4s a good c%oice, indeed. +%e 6aiter is coming, so 6e can -lace t%e order. 8 +%anks for o!r %el-. . .o!4re 6elcome.