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MR ELLLIOTT SUMERFIELD 42 HULL ROAD YORK NORTH YORKSHIRE YO10 3LP

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Your account number 133480244

Customer Service Go online: npower.com
UK only call centres 8am-8pm Mon-Fri, 8am-6pm Sat

0800 073 3000

18th November 2013

Your amended energy bill

Please pay
Your payment needs to reach us by 03-Dec-2013 Including your discount of 10.00

We've calculated your usage accurately using up-to-date meter readings

258.96

EMERGENCIES Smell Gas? Call National Grid: 0800 111 999 Powercuts. Your local electricity distributor is Northern Powergrid: 0800 66 88 77

Is your energy tariff right for you?

We have a range of energy tariffs including price guarantee and standard tariffs, so theres something to meet everyone's needs. We also offer a range of ways to pay for your energy. To find out more and make sure that youre on the most suitable tariff for you, call us on 0800 197 4846 and see if we can save you money. Please have your up to date meter readings to hand.

Questions?
Please have your account number handy when you call - it's at the top of the page. You may prefer to call during our quieter times, between 12pm and 4pm Tuesday to Friday.

This is not a tax invoice npower is a registered trademark and the trading name of Npower Limited (Registered No. 3653277) Npower Gas Limited (Registered No. 2999919) Registered in England and Wales Registered Office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB

Any questions?
If you have any questions, get in touch with our Customer Service team. Go online: npower.com/customerservices Call us: 0800 073 3000 Or 0330 100 3000 from mobiles Write to: Customer Service npower PO Box 109 Peterlee SR8 9DD

Complaints
Great Customer Service is at the heart of what we do. If you're unhappy with our service, contact our Complaints Team so we can put the matter right.

Need extra help?

If English isn't your first language, we can talk to you with the help of a translator - just let us know. You can register with our Warm Response Service, which entitles you to extra free services, if you are: over 60, disabled or suffering from long-term ill health; blind or partially sighted; or deaf or hard of hearing.

Call us:0800 316 9328

Or 0330 100 8628 from mobiles

Go online: npower.com/customerservices Write to: Complaints

npower PO Box 121 Peterlee SR8 9DT You can download a copy of our leaflet 'Putting things right' from our website or ask us to send you a copy in the post. If we haven't been able to put the matter right within eight weeks or you have received our Final Response letter, you can take your complaint to the Ombudsman Services:Energy by phoning 0330 440 1624 or via the website http://www.ombudsman-services.org/energy.ht ml

Problems paying?
There are lots of ways we can help, so get in touch as soon as possible.

To register or find out more, get in touch in any of the following ways. Go online: npower.com/spreadingwarmth Call us: 0808 172 6999 Textphone: 0800 413 016 Write to: Warm Response Service npower PO Box 116 Peterlee SR8 9DN

Moving home?
Contact us and tell us the address you are moving to and your meter readings for your current address. Do this at least two working days before you move. Go online: npower.com/movinghome Call us: 0800 316 8558 Or 0330 100 8658 from mobiles

Your gas transporter

Your gas transporter is responsible for the supply pipe to your property. To find out who your gas transporter is, call our Customer Service Team.

Impartial advice
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.

Gas problems or power loss

Your local electricity distribution company is responsible for the wires and cables that connect your home to the national grid. If you have a power cut you can find their details on the front of this bill, along with the number to ring if you have a gas emergency.

Want to save energy?

For free energy advice on using less energy in your home, get in touch with our Energy Efficiency team. Go online: npower.com/savingenergy Call us: 0800 02 22 20

What's a watt? A kilowatt-hour (kWh or unit for short) is a measure of energy used. It is equal to you: We've done our best to keep your bill simple, but there are some technical terms that we have to use. These are explained below in plain English. M number Supply number Meter number Calorific value A unique number given to your gas supply. A unique number given to your electricity supply. This is the serial number you'll see on your meter. The average amount of energy in gas. National Grid gives us a daily value and we work out an average for the period covered by your bill.
using a small fridge for 24 hours; cooking 20 microwave meals; using a dishwasher once at 55C; using a 60w standard light bulb for approximately 16 hours; or using an equivalent low-energy bulb for approximately 90 hours.

Correction factor The amount by which we adjust the amount of gas you've used to take account of the season.

We quote energy prices as pence per kWh.

How we work out your bill

For most of our tariffs, you will pay a standing charge (pence per day) which will cover the fixed costs we have to pay in supplying energy to you e.g. distribution and metering costs, and a single unit rate (pence per kWh used). For some non-standard electricity tariffs you will pay for two units a day throughout the year at the higher primary rate and then at a lower rate for the remainder of electricity that you use. For more details go online to npower.com/understandingprices or call Customer Service. How much gas have you used? Your gas meter measures the gas you use in cubic metres (m) or 100s of cubic feet. We convert this to kWh when we work out your bill. To convert a cubic-feet measurement into m, we multiply it by 2.83. We multiply the m figure by the correction factor and then by the calorific value. Finally we divide the result by 3.6 to reach your kWh total.

We may monitor and record calls for security, quality or training purposes. Ask your provider for the cost of calls to 0800 and 0330 numbers.

Printed on paper from sustainable sources.

Page 3 of 8

Electricity summary
Last Reading This Reading Electricity units used Cost Split Charges Meter Number: S11L55359 999 at 15.020p 150.05

Charges for Tariff - Standard Electricity / Quarterly Receipt of Bill 01/08/2013 12489 Customer Read Standing Charge 15/11/2013 13488 Customer Read 999 kWh

107 days at 10.100p per day Cost of electricity used this period

10.81 160.86 -10.00 150.86 7.54 158.40

Your supply number

01 15

801 9104 9049

001 346

Dual fuel discount Subtotal exc VAT VAT at 5% on 150.86 Total electricity charges for this period

Gas summary
Last Reading This Reading Gas used Cost Split 0 at 3.634p Charges Meter Number: 00403638 0.00

Charges for Tariff - Standard Gas / Quarterly Receipt of Bill 01/08/2013 15/11/2013 Calorific Value 39.5 8012 8012 0 (100s cubic feet) Customer Read Customer Read = 0 kWh Standing Charge

107 days at 45.000p per day Cost of gas used this period

48.15 48.15 See overleaf

bank giro credit

Reference (Customer number) Credit account number Amount due (No fee payable at PO counter)

158 288 1334 80244 157 1311 258.96

CHEQUE ACCEPTABLE
OTM Ltd 0203 Signature Cashier's stamp and number Date

JLYQSJC6cqVKpcIASxfIXgF4cYSu
633203000000013348024470

CASH

Collection Account npower

CHEQUE

57-13-11
Please do not write below this line and do not fold this counterfoil

1334802442 V7241571311 000258962 74

Page 4 of 8 Charges 'M' Number Correction Factor 1917006800 1.02264 VAT at 5% on 48.15 Total gas charges for this period 2.41 50.56

How your account adds up

Your account
Ongoing Electricity Energy Usage Balance on last bill Cancelled bill on 05/11/2013 (inc. VAT of 20.05) (Electricity 17.54, Gas 2.51) Account balance before charges 410.34 -368.26 42.08 Ongoing Gas Energy Usage 60.57 -52.65 7.92

This Bill
Ongoing Electricity Energy Usage Account balance before charges Total energy charges this period Amount to pay us by 3 Dec 2013 Amount to pay us by 3 Dec 2013 42.08 158.40 200.48 258.96 Ongoing Gas Energy Usage 7.92 50.56 58.48

Ways to pay
Call us on 0800 073 3000 or go online to www.npower.com to find out more about easy ways to pay
Direct Debit Spread the cost of your energy throughout the year by paying by monthly Direct Debit. You can also pay your quarterly bills by Direct Debit. To thank you for paying this way we will give you an annual discount or reward. By post Make your cheque payable to npower, enclose this payment slip and send to: npower Payment Processing Centre PO Box 203 Leeds LS14 3WE Write your account number on the back of the cheque. We dont accept post-dated cheques and please dont send cash through the post. Regular payment plans We can agree a payment plan with you to cover the cost of the energy youll use in the future as well as any debt, taking into account how much you can afford. At any bank Fill in the payment slip and take it with your payment to any bank. The bank may charge you for this service. Post Office You can pay by cash or cheque at any Post Office. Take your bill or payment card with you and make your cheque payable to Post Office Ltd. Payments by cheque will take several days to reach your account. Debit or credit card Call us or go online to www.npower.com Payment agent You can pay your bill or make payments towards your next one free of charge at any authorised Payzone or PayPoint agent. To find your nearest agent, please call Customer Service. Payzone may not be available in some areas. Phone or internet banking Please quote our sort code 62-30-09, account number 00000000 and your customer account number. Your bank may charge you for this service. Prepayment meter With a prepayment meter you pay for your energy as you use it. We can set your meter to recover any debt over several weeks or months, taking into account how much you can afford. You pay for your energy by charging a key or card that you insert into the meter.

Page 5 of 8

Your Average Daily Consumption

Electricity Gas

9.34kWh
Average per day (actual read)

This Bill
Average per day (actual read)

0.00kWh 0.37kWh
Average per day - equivalent period last year (actual read)

31.84kWh
Average per day - equivalent period last year (estimated read)

This Bill Last Year

Want to know more? Visit npower.com/myenergyuse

Page 6 of 8

Your annual energy consumption statement for 12 months

Please note the following is provided for your information and is not a request for payment. This information is to help you see how much electricity and gas you are using and how much it is likely to cost over the forthcoming 12 months. The prediction of your future energy cost is based on current prices and your consumption over the past 12 months.

We calculate you use 3753 kWh of electricity and 1347 kWh of gas over 12 months. We've used this information, which is based on actual readings where possible, to provide you with the following estimate of how much you can expect to pay over the next 12 months.

Predicted Electricity cost

Standard Electricity/Quarterly Receipt of Bill From 16th November 2013 to 16th November 2013
" "

Units (kWh) 11

Pence/kWh 15.020 Annual standing charge

Amount 1.65 0.10

Default Product/Quarterly Receipt of Bill From 17th November 2013 to 30th November 2013
" "

Units (kWh) 168

Pence/kWh 14.920 Annual standing charge

Amount 25.07 1.53

From 1st December 2013 to 15th November 2014

" "

Units (kWh) 3574

Pence/kWh 16.420 Annual standing charge Total electricity charges VAT at 5% on 653.56

Amount 586.85 38.36 653.56 32.68 686.24

Total predicted annual electricity charges

Page 7 of 8

Predicted Gas cost

Standard Gas/Quarterly Receipt of Bill From 16th November 2013 to 16th November 2013 Units (kWh) 0 Pence/kWh 3.634 Annual standing charge Default Product/Quarterly Receipt of Bill From 17th November 2013 to 30th November 2013 Units (kWh) 64 Pence/kWh 3.634 Annual standing charge From 1st December 2013 to 15th November 2014 Units (kWh) 1283 Pence/kWh 4.475 Annual standing charge Total gas charges VAT at 5% on 162.01 Total predicted annual gas charges Amount 57.41 95.90 162.01 8.10 170.11 Amount 2.33 5.92 Amount 0.00 0.45

Based on the information we have, we estimate you will spend 856.35 (including VAT at 5%) on electricity and gas over the next 12 months. This is only a prediction, you don't need to pay this now. Prices may change and the amount of electricity and gas you use can be affected by such things as the changes in weather and any energy efficiency measures you take. If you pay by monthly Direct Debit or regular payment scheme this calculation may be different to the sum of your payments. This is because it doesn't include any outstanding debt or credit on your account but does include any discounts you may be eligible for. You can find out more at npower.com/yourbillexplained.

Page 8 of 8

You're saving 0.03 on your electricity (excluding VAT) compared to our standard monthly fixed Direct Debit tariff. Information about your tariff We've enclosed a tariff guide that gives you all the important information about your current tariff, including the principal Terms and Conditions. Switching supplier Youre entitled to change your energy supplier. If youre considering switching to another supplier please call us first. For clear, unbiased advice about changing your energy supplier, phone Consumer Direct on 0845 404 0506 or visit consumerdirect.gov.uk In addition Consumer Focus has a Confidence code for online switching sites which sets out the minimum requirements that sites must meet, and maintain, in order to be accredited by Consumer Focus. For more information and a list of accredited sites please visit www.consumerfocus.org.uk