Review «As the result of MSTS® Resource Management
Country: Ukraine Field: telecommunications implementation we’ve got a unified resource data base. Now we have the ability to get actual Customer Atracom Ltd. specializes on constructing, information about fiber-optic network status in any exploitation and leasing of fiber-optic region of Ukraine» communication lines. Alexander Savchuk, General Director of Atracom Ltd. Currently there are more then 23 000 kilometers of fiber-optic communication lines in company assets in all regions of Limited liability company «Atracom» specializes on construting, Ukraine and several thousands are under exploitation and leasing of fiber-optic communication lines. construction. Company was established in 2002 and today it controls more Situation then 23 000 kilometers of fiber-optic communication lines in all Increasing demand for services of Atracom created an exigency of highly regions and almost all districts of Ukraine. Among company’s effective resource management that clients are the biggest mobile (GSM, CDMA, 3G) and fixed would decrease operational costs and improve quality of service. communication operators. Fiber-optic communication network is valuable asset of the company therefore it is very important to Solution MSTS® Resource Management have prompt access to the actual information about it.
Results MSTS® system developed by “Softline” company is a great example of
A unified information system for successful collaboration of Ukrainian developer and Microsoft accounting network resources was created corporation. Process planning and network development simplification MSTS® helps to resolve most typical for the telecommunication Network resources availability was companies problems. increased Quality of services was increased MSTS® implementation in Atracom is significant step on the way to more efficient management of this company. Situation that is why it was necessary to carry out full inventory of network resources. Fast development of mobile services and internet access forced dynamic Earlier information about the network was construction of fiber-optic communication accounted with the help of simple programs networks in Ukraine. such as Excel. Atracom fiber-optic At the beginning of 2007 Atracom had documentation paper archive occupied already built more then 19 thousands premises of more then 30 sq m. kilometers of fiber links. However, not each Information about all network objects is contractor could guarantee high exploration changing permanently and its search in quality and appropriate service price to archive always took a lot of time. As the Artracom. result it often turned out that a lot of General network controllability was information in paper archive was out of decreasing and exploration cost – date. It was clear, that keeping records in increasing. Moreover, often there was not paper archive always updated is extremely enough information about the network difficult. Obviously company needed to status and company couldn’t completely implement electronic system of network control network service quality and time of accounting and documentation. maintenance. In 2007 Atracom management decided to establish its own There are international standards for exploitation department. This department exploitation and documentation of cable was created in the end of 2007 and from systems which specify how it is to be done. the beginning of 2008, 100 % of fiber optic But there is no standard which will explain lines the company exploited independently. what tool you should use. It was necessary to find special program Besides of higher control this department package which would allow company to gave a possibility to service lines that reach new quality level of information belong to other operators. Along with management. establishment of its own exploitation department the company organized 47 Under strong competition Atracom success offices in Kiev and regions. Quantity of will depend on the speed of reaction to the autos with laboratories and teacher-guard clients needs. functions grew up to 90. Thereby today we can mark out two main business directions Therefore company’s management of Atracom: the first is fiber-optic concluded that there should be an communication construction and sales, and operational support system (OSS) second – technical exploitation and service. implemented.
After creation of its own department, the Solution
management assigned the task to increase Searching for an optimal decision Atracom network information detailing and management examined the experience of authenticity. German, Switzerland and Japan telecom companies. Contractors, which provided network The most popular products were exploitation services, didn’t provide considered. Generally they could be complete data about the network lines and divided into two parts: the first are software products that are created individually for a customer and the second – package software developers - TeleManagement «MSTS – is a component program products. Forum. product. Atracom development and exploitation departments had requirements that were Responsiveness to the TeleManagement This is the most beyond the scope of package program Forum standards is guarantees low cost of important advantage for products. solution adaptation and integration with external systems for service-provider. customers. It allows “We came to a conclusion that company needs an individual-development decision Decision integrity provided by Microsoft implementing only with technical support follow-up, which platform: .NET Framework 3.x, ASP.NET, those modules, which would allow consideration of probable Microsoft Enterprise Library v.3.0. improvements or mistakes” – commented MSTS components are designed by solve exact tasks and Alexander Savchuk, General director of Microsoft and Softline experts and include: helps planning terms Atracom. SQL Server 2008, Windows Server 2008, BizTalk, and Visual Studio 2008. and implementation Looking for such decision the company Implementation started at the beginning of budget that at end turned to one of the most experienced 2008 with MSTS Resource Management developers – Softline Ltd. module. guarantees good result» Alexander Kisselevskiy, Vice President and In Ukraine Softline is well-known as a When technical project was finished and Partner of Softline Ltd. reliable and professional partner at telecom the solution was deployed the complex market, able to offer individual decisions to inventory of network resources started. solve special customer tasks. In this process took part specialists from 9 Atracom offices from different regions of «At first technical project was developed” – Ukraine. explained Alexander Savchuk. On the MSTS Resource Management decides stage of technical project development several tasks: strategic mistakes are often made, cabling inventory therefore it is very important to describe o accounting of linear-cable clearly, what should be took into infrastructure of transport and consideration, how information should be local communication networks presented, what is the detailed elaboration, o Geoinformation system usage for which maps are needed and how they displaying cable lines on the should look. When the technical project geographical maps was completed the budget and terms of the Physical and logical resources project were stated». inventarization o Customizable repository of Softline team suggested as an effective physical communication network decision for Atracom its new solution - resources without limitations by MSTS (Modern Software Telecom Suite). type, producer and technology o Extensible repository of logical MSTS – is a set of OSS/BSS solutions and communication network is developed according to the resources recommendations of the biggest o Network topology accounting international consortium of telecom o Support of different transmission operators, hardware producers and system technologies Resources organization System displays on the map of o Service process automation of Ukraine all fiber-optic line that organization, configuration and belong to the company; activation of network resources Process planning and network o Planning and monitoring of work development simplification status Detailed fiber-optic network Network emergency accounting resources accounting allows to o Emergency registration and display all networks elements, their monitoring technical specifications and Network layer linking geographical location; o Downloading network Decreasing the average time of configuration data emergency recovery and therefore o Monitoring of network increasing of network readiness. It configuration changes happened due to appearance of possibility to display updated history «MSTS – is a component product. This is of events, which can influence to the most important advantage for the state of resources (emergency, customers. It allows implementing only repair, replacement etc.), it allows those modules, which solve exact tasks making the right plan of repair or and helps planning terms and preventive works; implementation budget that at end Increase in network reliability guarantees good result» – says Alexander Increasing resources control Kisselevskiy, Vice President and Partner of allowed defining and managing Softline Ltd. network reliability «bottle-necks»; Improved quality of customer service. The solution could be comparatively easy System allows external authorized build into client’s existing infrastructure and users to access fiber-optic network integrates with solutions of other producers map. with the help of standard interfaces. Moreover, MSTS guarantees access for MSTS® Resource Management – is a external users. useful tool for efficiency resources management analysis. System gives the «In short time our clients will have the ability of efficiency resources management ability to get information about their analysis by different rates and allows networks on-line», - added Alexander comparing results with average rates for Savchuk. It will allow for example mobile this branch. operators to plan their work more effective. There was no such service in Ukraine «As the result of MSTS® Resource before. I am sure, that our clients will Management implementation we’ve got a appreciate it». unified resource data base. Now we have the ability to get actual information about Results fiber-optic network status in any region of Due to implementation of MSTS® Resource Ukraine and faster analyze our main work Management in Atracom a unified rates – summed up Alexander Savchuk. information system was created. It helps to Moreover we’ve got improved control on solve the following tasks: these rates. This is our main Keeping actual fiber-optic map achievement». Additional information Information about other used projects based on Microsoft Corporation technology is available at: www.microsoft.com/ukraine/casestudies (in Ukrainian), or www.microsoft.com/rus/business/ casestudies (in Russian), or www.microsoft.com/resources/casestudies (in English). For additional information about Microsoft products and services in Ukraine contact informational center by phone +38 (044) 230 51 01 or email ukraine@microsoft.com. Internet address of Microsoft Corporation: www.microsoft.com (in English), www.microsoft.ua (in Ukrainian).
Additional information about Softline
services is available by phone +38 (044) 451 92 25 or on the web site: www.softline.kiev.ua
Additional information about «Atracom» is
available by phone +38 (044) 594 68 64 or on the web site: www.atracom.com.ua
Software and services
Products − Microsoft Visual Studio 2008 − Microsoft BizTalk Server 2006 − SQL Server 2008 − Windows Server 2008 Enterprise Technologies − 64 Bit Processing − Active Server Pages