Professional Documents
Culture Documents
Quality Circle
A quality circle is a group composed of regular employees who meet together to discuss workplace improvement, and make presentations to management with their ideas. The concept was invented in the United States and introduced in post-war.
Some organizations have successfully implemented the use of quality circles as part of an ongoing improvement programmes. Others have experimented with quality circles with the best intentions and faced several obstacle, but what is true is that this type of participatory management brings several benefits to all concerned.
The success of the quality circles depends solely on the attitude of the Top management and plays an important role to ensure the success of implementation of quality circles in the organization.
Steering committee called middle management consists of chief executive heads of different divisions or a co-ordinator plays a positive role in quality circles activities for the success of the efforts. The meetings are conveyed at least once in one to two months interaval.
Coordinator also acts as facilitators is an individual responsible for coordinating and directing the quality circles activities within an organization and carries out such functions as would make the operations of quality circles smooth, effective and self-sustainable.
(iii) Assisting the Circle members in record keeping and in the preparation of management presentations;
(iv) Conducting meetings in an orderly and effective manner; (v) Showing interest and support to the Circle; (vi) Encouraging other workers to become members; (vii) Assisting members in problem-solving; and (viii) Enforcing team discipline.