Checklist CMS CMDB

ITIL Process: ITIL V3 Service Transition - Service Asset and Configuration Manage ent Checklist Category: Checklists ITIL V3 Service Transition Source: Checklist !Configuration Manage ent S"ste #CMDB$! fro the ITIL 'rocess Ma( V3 #CMS$% Configuration Manage ent Data&ase

The Configuration Management System (CMS) is a coherent logical service assets+ t"(icall" (h"sical su&-s"ste s,

odel of the IT organi)ation*s

ade u( of several Configuration Management Databases (CMDB) as

It is used to store infor ation on all Configuration Items (CIs) under the control of Configuration Manage ent, CIs can &e of various t"(es: the CMS al ost al-a"s covers services and IT infrastructure+ &ut su((liers+ ,,, Configuration Ite s are characteri)ed &" their attri&utes #recorded in the CI*s Configuration /ecord$ and their relationshi(s to other CIs, ight also cover other ite t"(es like (olicies+ (ro.ect docu entation+ e (lo"ees+

Depending on the type of Configuration Item, typical attributes of a CI Record include:

0, 1ni2ue identifier 3, 4a e 3, Descri(tion 5, CI o-ner% (erson in charge 6, CI t"(e+ for e7a (le 0, Main T"(e #e,g, Service+ 8ard-are+ Soft-are+ Docu ent+ Staff ,,,$ 3, Su&-t"(e #e,g, Server+ 'rinter+ ,,, - refine ent of the classification into categories$ 9, /e(orting+ auditing and verification re2uire ents :, Manufacturer infor ation 0, Manufacturer na e 3, Serial nu &er

3, License nu &er% reference to license contract ;, Version <, Modification histor" of the CI /ecord 0, Date of creation 3, Modifications 3, Descri(tion of 5, Date 6, 'erson in charge 0=, Location 0, 'h"sical location+ if a((lica&le 3, Logical location+ if a((lica&le #e,g, fileserver director"$ 00, Status histor" #descri(tion of the life c"cle of a CI -ith status values+ as for e7a (le >1ndergoing Test?+ ,,,+ >Active?+ ,,,+ >1ndergoing Maintenance?+ ,,,+ >@ut of @(eration?+ ,,,$ 0, 'resent status and version 3, Status and version histor" #historical Changes to the status of the CI or Changes (lanned for the future$ 0, Status change 3, Descri(tion 3, Ti e and date of the Change in status 03, /elationshi(s to IT services 03, /elationshi(s to other CIs+ e,g, 0, Is a co (onent of 3, Is associated -ith 3, 1ses 5, Is a characteristic of odification

6, Is a ne- version of 9, Aill &e re(laced &" 05, /elationshi(s to other data o&.ects -ithin Service Manage ent 0, Incident /ecords 3, 'ro&le /ecords

3, Bno-n Crrors 5, Change /ecords 06, License details 09, Docu ent references 0, A((lica&le (olicies and guidelines 3, Contractual docu entation 3, @(erating docu entation 5, 1ser docu entation 6, C ergenc"-relevant docu entation 9, @ther docu entation