LOYALTY REWARD SCHEME Loyalty Scheme Details: Entitlement: The Loyalty Benefit is extended to the LL and BB customers whose

monthly bill amount is about INR 400/- or above and bimonthly amount is above INR 00/- or above !er month" #ustomers can lo$ on to B%NL customer self care !ortal www"selfcare"sdc"bsnl"co"in " The followin$ customers are not entitled for Loyalty !ro$ramme" a& 'RI/(ranchisee/)'B*/'#+/,'Ts/#%#s/%ervice #onnections" b& )% enrolled accounts includin$ their child accounts c& #onnections for servin$ /retired em!loyees of central -ovt/%tate -ovt/'%.s etc are entitled for /00 discount on (1# .sa$e under BB !lan 2/00 scheme enrolled customers" d& 3nnual/Biannual/Triannual customers who are already availin$ certain discounts or concessions are not eli$ible" Loyalty Reward Points: Loyalty reward of one !oint for every Rs" 40 of customers invoice amount whose monthly bill amount is above Rs"400 or above Bimonthly amount of Rs" 00/- or above !er month" Redem tion R!les: #ustomer can redeem loyalty !oints after 5 0 days from the date of earnin$ loyalty !oints first time" Redem!tion will be in terms of "ree MC#s on $S%L %etwor& calls only" One oint is e'!i(alent to one )ree MC#* +utstandin$ amount at the time of redem!tion has to be 6ero"

Loyalty points in Web Self Care - www.selfcare.sdc.bsnl.co.in:

Customer Accounts :
To navi$ate to the #ustomer 3ccounts Lin78 5"#lic7 on the My Acco!nt ,iew" The #ustomer 3ccount Lin7 a!!ears" /"#lic7 on the #ustomer 3ccount Lin7 to view the details of the #ustomer"

Loyalty Points:
5"Loyalty 'oints of the #ustomer are dis!layed in the customer 3ccount view" /"Loyalty 'oints are calculated as sum of the Loyalty 'oints of all the Billin$ 3ccounts of the customer"

Loyalty Redemption View

5" #ustomer #an Redeem the Loyalty 'oints from the S!+mit Loyalty Redem tion Re'!est Lin& !nder Ser(ice ,iew* /"3fter #lic7in$ on the submit Loyalty Redem!tion Re9uest 2it will be redirected to Redem!tion Re9uest ,iew where the Redem!tion Re9uest can be submitted based on Loyalty !oints" :";hile #hoosin$ the !roduct ty!e a messa$e will be dis!layed to the customer as shown in the below screenshot* E-* ./ oints redem tion )or MC#s**
"ield Re)erences Ta+le 0 : "ield Re)erences )or Loyalty Redem tion ,iew "ield %ame "ield Descri tion This is a dro!down list" It will have all the Billin$ accounts of the #ustomer This is a dro!down list" It will have the 'roducts to be selected for Redem!tion This is a non-editable field2 which is !o!ulated based on the 'roduct ty!e choosen This is non < editable field which will be auto !o!ulated This is non < editable field which will be system date This is non < editable field "It will have 5"+!en 8 Before the Redem!tion Re9uest is submitted

Billing Account Product Type Product Points Request Number Request Date

Status

/"%ubmitted to Billin$8+nce the Loyalty Redem!tion Re9uset $ets submitted status will chan$e from +!en to %ubmitted To Billin$" :"#losed83fter the I%R for Redem!tion Re9uest is closed

4 "3fter 'rovidin$ the re9uired fields2 the redem!tion re9uest can be submitted by clic7in$ on submit button"

4"Redem!tion re9uest can be submitted i& +nly after six months from the date of first !oint accumulation" ii& when the outstandin$ amount of the billin$ account should be less than or e9ual to 6ero" =" 3fter the Redem!tion Re9uest is submitted in ;%# 2 re9uest will be assi$ned to loyalty officer and alert will $o to loyalty officer" >"The loyalty officer can a!!rove/re?ect the re9uest by $oin$ to the redem!tion re9uest under the billin$ account in #@R and the a!!roval !rocess will be same as mentioned above"

Loyalty History View :

#ustomer #an chec7 the Loyalty Aistory +n clic7in$ the Loyalty History ,iew as %hown below" 5"+n #lic7in$ this Lin7 it Redirects to the ,iew which #ontains all the billin$ accounts alon$ with Loyalty !oints associated with that #ustomer" /"#ustomer #an drilldown on the billin$ account number" 3fter clic7in$ on the billin$ account No2 it will dis!lay the Loyalty redem!tion details and Loyalty !oints accumulated for that !articular billin$ account"

Loyalty Sc emes View in Web Self Care www.selfcare.sdc.bsnl.co.in :

#ustomer #an also #hec7 the Loyalty %chemes and how Loyalty !oints are bein$ calculated for a !articular billin$ account and conditions to Redeem the Loyalty 'oints on clic7in$ the Loyalty %chemes ,iew "

Yo! can )ind "A1s in We+ Sel) Care* Or

Click here htt :22sel)care*sdc*+snl*co*in2LoyaltySchemes3nWSC2LoyaltySchemes"A1*4s