AUDIT TRAINING GUIDE

The Home Depot Confidential Date Published: 07/15/13

The Home Depot Audit Training Guide

Table of Contents
Table of Contents.............................................................................................................2 Document O e! ie" .......................................................................................................# $%&'( Reco!d the sto!e numbe!. ...................................................................................) $%2'( Date of the audit...................................................................................................) $%#'( 'ta!t time of the audit..........................................................................................) $%*'( End time of the audit............................................................................................) $%+'( Reco!d the name of the ,ana-e! on Dut. /,OD0.............................................) $%)'( Ta1e a photo of the f!ont of the sto!e. ..............................................................) $%&E( Reco!d the ba. ID numbe!..................................................................................) $%2E( 2hat is the depa!tment numbe! bein- audited3..............................................4 $%#E( 2hat is the class numbe! bein- audited3.........................................................4 $%*E( Does the ,ET pouch contain a 5a. 'e! ice Reco!d /5'R03..........................4 $%+E( 2hat is the most !ecent date "!itten on the 5'R3 .........................................6 $%)E( Does the ,ET pouch contain a 7lano-!am /7OG0 o! 5a. 'umma!. Repo!t and.....................................................................................................................................6 photo3.........................................................................................................................6 $%4E( Ho" man. total '8Us a!e listed to be set based on the 7OG o! 5a. 'umma!. ..........................................................................................................................9 Repo!t3........................................................................................................................9 $%6E( Ho" man. a!iances f!om the p!inted 7lano-!am o! hand"!itten notes on the 7OG ..........................................................................................................................&: "e!e noticed3............................................................................................................&: $%9E( Ho" man. missin- ; to!n ; ille-ible labels "e!e the!e in the ba.3...............&# $%&:E( If the ba. has plano-!ammed displa.s< a!e the. set to the 7OG3 If not< a!e the...................................................................................................................................&* p!o en in p!ocess on the 5'R notes o! b. an o!de! slip located in the ,ET pouch3...................................................................................................................&* $%&&E( If the ba. has plano-!ammed lite!atu!e< a!e the. set to the 7OG3 If not< a!e the. ..........................................................................................................................&+

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p!o en in p!ocess on the 5'R o! b. an o!de! slip located in the ,ET pouch3 .........................................................................................................................................&) $%&2E( If the ba. has plano-!ammed 7O7< a!e the. set to the 7OG3 If not< a!e the. p!o en.....................................................................................................................&) in p!ocess on the 5'R notes o! b. an o!de! slip located in the ,ET pouch3............................................................................................................................&) $%&#E( Is the stoc1 in the o e!head o!-ani=ed pe! the ,ET 5a. 'tanda!ds3.......&4 $%&*E( Does all of the stoc1 in the o e!head ha e a isible '8U p!esent3 ..........2: $%&+E( 2as a pictu!e ta1en3.......................................................................................2:

Document O e! ie"
The purpose of this document is to pro ide detailed information pertaining to each !uestion on the "#T $ield Audit $orm that is used to score audits% All e&pectations are clearl' outlined and !uestions are clearl' defined to ensure the !uestion and ho( it should be ans(ered is understood%

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THE HOME DEPOT MET FIELD AUDIT FORM - EXTERNAL

Q_1S Record the store number. Q_2S Date of the audi t. Q_3S Start ti me of audi t. Q_ID Questi ons "udi t 1 Q_4S #nd ti me of audi t. Q_5S Record the name of the -ana'er on Dut$. Q_6S .a<e a &hoto of the front of the store. "udit 2 "udi t 3 "udi t 4 "udi t 5 "udi t 6

"udi t )

"udi t *

"udi t +

"udi t 1,

Q_1# Record the ba$ ID number. %hat i s the de&artment number bei n' audi ted( %hat i s the c0 ass number Q_3# bei n' audi ted( Does the -#. &ouch contai n a Q_4# 1a$ Ser2i ce Record 31SR4( %hat i s the most recent date Q_5# 5ri tten on the 1SR( Does the -#. &ouch contai n a Q_6# /0 ano'ram or 1a$ Summar$ Re&ort and &hoto( 6o5 man$ tota0 S9:s are Q_)# 0 i sted to be set i n the ba$ based on the /78 or 1a$ 6o5 man$ 2ariances from the Q_*# &ri nted /0ano'ram or hand5ri tten notes on the /78 6o5 man$ mi ssi n' ! torn ! Q_+# i 0 0 e'i b0 e 0 abe0s 5ere there i n If the ba$ has &0 ano'rammed Q_1,# di s&0 a$s; are the set to the /78( If not; are the$ &ro2en i n If the ba$ has &0 ano'rammed Q_11# 0 i terature; are the set to the /78( If not; are the$ &ro2en i n If the ba$ has &0 ano'rammed Q_12# /7/; are the set to the /78( If not; are the$ &ro2en i n Is the stoc< i n the o2erhead Q_13# or'ani =ed &er the -#. ba$ standards( Does a0 0 of the stoc< i n the Q_14# o2erhead ha2e a 2i si b0 e S9: &resent( Q_2# Q_15# %as a &i cture ta<en(

1= Yes 2= o

1= Yes 2= o

1= Yes 2= o

1= Yes 2= o

1= Yes 2= o

1= Yes 2= o

1= Yes 2= o

1= Yes 2= o

1= Yes 2= o

1= Yes 2= o

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! "

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1=Yes 2= o 3= ! " 1= Yes 2= o

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$%&'( Record the store number.

This information is found on the TouchPoint )+0 (ebsite or on the D,-.%

$%2'( Date of the audit.

"ust be entered in the follo(ing format: ""/DD/////

$%#'( Start time of the audit.

"ust be entered in the follo(ing format: 00:00 and in militar' time% Do not use A" or P"% "idnight 1 00:00 8:00am 1 08:00 2oon 1 12:00 +:00pm 1 18:00

$%*'( End time of the audit.

"ust be entered in the follo(ing format: 00:00 and in militar' time% Do not use A" or P"% "idnight 1 00:00 8:00am 1 08:00 2oon 1 12:00 D!. +:00pm 1 18:00

$%+'( Record the name of the Manager on Duty (M

$irst name onl'

$%)'( "a#e a $hoto of the front of the store.

The photo should be ta3en outside of the store and should sho( the store from corner to corner4 e&cluding outside garden%

$%&E( Record the bay %D number.

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The ba' 5D stic3er is usuall' 'ello(4 but sometimes (hite4 and can be found on the left upright 6metal post4 left of ba'7% >o! a side cap< this "ill be on the left panel.

"ust be entered in the follo(ing format: 008000 9dd ba's are on one side of the aisle4 e ens on the other% -ide caps (ill be labeled as bac3 left 6,:74 front left 6$:74 bac3 right 6,.74 or front right 6$.7%

$%2E( &hat is the de$artment number being audited'

:ocated on top right of P9G% 5f there is no P9G4 (rite do(n the department number from the nightl' D,-.%

$%#E( &hat is the c(ass number being audited'

:ocated on top right of P9G% 5f there is no P9G4 (rite do(n the class number from the nightl' D,-.%

$%*E( Does the ME" $ouch contain a )ay Ser*ice Record ()SR!'
"#T Pouch ; a clear4 plastic pouch that contains all important information for that particular ba'
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,a' -er ice .ecord 6,-.7 ; a record indicating (hen last ba' ser ice occurred and b' (hom4 the conditions that (ere met and an' important notes4 such as P9P4 literature4 or displa's being reordered $or side caps and end caps the "#T pouch (ill be found on the bac3 of the side metal posts on the left% The ba' can still be audited if the ,-. is missing% Re?ui!es a @E'A& o! NOA2 ans"e!.

$%+E( &hat is the most recent date +ritten on the )SR'

5f 'ou ans(ered =2o> in ?@4#4 please submit ans(er &2;#&;9999% I> there is a ,-. but there is no date4 ans(er &2;#&;9999% "ust be entered in the follo(ing format: ""/DD/////

$%)E( Does the ME" $ouch contain a ,(anogram (,

$hoto'
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Re?ui!es a @E'A&< NOA2< o! N;AA# Response. The ba' can still be audited if the P9G is missing% 5f there is more than one P9G4 use the one (ith the most recent date4 (hich can be found at the bottom of the P9G% A ,a' -ummar' .eport is a list of -ABs4 ser ing the same purpose of a Planogram in situations (hen there is no Planogram in the "#T pouch% 5f the ba' being audited is a side cap or end cap and there is no P9G in the "#T pouch this should be considered 2/A as not all side caps and end caps are planogrammed% A clearance ba' is a ba' dedicated ENTIREB@ to clearance items "ithout a 7lano-!am. The p!oduct in these ba.s chan-es e!. f!e?uentl. and is conside!ed sto!e choice. >o! this !eason< .ou "ill onl. be ans"e!in- ?uestions about labels and o e!heads. 'pecific ?uestions listed belo" should be ans"e!ed as follo"s(

7BANOGRA,(

5A@ 'U,,AR@ RE7ORT(

7HOTO(

$%4E( .o+ many tota( S/0s are (isted to be set based on the ,
Re$ort'
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Re?ui!es a nume!ical alue. If .ou ans"e!ed CNoD o! CN;AD in $%)E< please submit ans"e! 999. This number can be determined b' loo3ing at the highest number on the -AB 5D list on the right side of the first page of the P9G% The second page of the P9G often allo(s for this number to be identified easier%

7AGE & (

7AGE 2 (

$%6E( .o+ many *ariances from the $rinted ,(anogram or hand+ritten notes on the ,
+ere noticed'

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Re?ui!es a nume!ical alue. If .ou ans"e!ed CNoD o! CN;AD in $%)E< please submit ans"e! 999. This ans(er (ill be a result of a ph'sical count% ,a' should be set from left to right as sho(n in the P9G4 follo(ing the flo( of traffic if notated4 (ith the appropriate number of facings% A notation4 often hand(ritten4 stating the ba' is =mirrored> indicates that the ba' (ill be opposite the (a' it is depicted in the planogram from right to left%

5f the ba' has pegboards or other non8standard fi&tures4 -AB location on the ba' can be appro&imate based on the photo% The most important thing is that each -AB is present on the ba'% Dariances include: 5ncorrect "irroring o "irrored ba' that is not notated in the P9G either b' traffic flo( or a hand(ritten note% 5ncorrect mirroring is one ariance%

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5ncorrect -AB additions / deductions o 5ncorrect additions: -ABs added into a ba' that has not been (ritten on the P9G in the e&act location or hand(ritten -AB additions in the incorrect location on the P9G% 5ncorrect deductions: -ABs remo ed from ba' that ha e not been crossed off on P9G or if -AB is crossed out4 but present #ach incorrect addition or deduction is one ariance%

5ncorrect $acings o 2umber of -AB facings on ba' that does not match number on P9G4 including hand(ritten -AB additions and crossed off -AB deductions% $acings are sho(n on -AB list or on the diagram of bo&es on the P9G% 5t is o3a' if a product has t(o -AB facings4 but onl' one price label on the ba' as long as it is clear (hich price label refers to each -AB facing and the number of -AB facings is correct% This situation does not count as a ariance% #ach incorrect facing is one ariance%

o o

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$%9E( .o+ many missing / torn / i((egib(e (abe(s +ere there in the bay'
This ans"e! "ill be a !esult of a ph.sical count. A price label is the (hite or 'ello( stic3er abo e or belo( a product indicating the current price% 5t is o3a' if a product has t(o -AB facings4 but onl' one price label on the ba' as long as the price label is co ered b' at least part of both facings% This situation does not constitute a missing label% 5f there is a large price sign pertaining to man' -AB facings4 each -AB does not re!uire an indi idual price label% A price label (ith a minor torn / peeled corner is acceptable%

,I''ING
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IBBEGI5BE

DOU5BE >ACING< ONE BA5EB E O8A@F

$%&:E( %f the bay has $(anogrammed dis$(ays1 are they set to the ,
Displa' ; Product out of the bo&4 not intended for purchase

-' %f not1 are they

$ro*en in $rocess on the )SR notes or by an order s(i$ (ocated in the ME" $ouch'

Pro en in process ; The missing item has been reordered% This (ill be noted in the ,-. or b' an order slip located in the "#T pouch% :oo3 at the ="erch st'le> column found on the second page of the planogram to determine if the ba' should ha e a displa'% 5f an item is mar3ed as =displa'>4 there should be a displa' present% =Bnit> or =alternate> means the product is merchandisable%

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Derif' the displa' matches the P9G% 5f a displa' is missing from the ba'4 refer to notes on the ,-. ac3no(ledging the missing item to assure it is pro en in process%

Ans"e!in- ,ET >ield Audit >o!m( @E'( Displa' on the ba' and on the P9G or no displa' on the ba'4 but on the P9G and it is pro en in process% NO( 2o displa' on the ba'4 but on the P9G and not pro en in process% N;A( 2o indication of displa's on the P9G4 there are displa's in the ba' that are not on the P9G or no P9G to use for erification%

$%&&E( %f the bay has $(anogrammed (iterature1 are they set to the ,
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$ro*en in $rocess on the )SR or by an order s(i$ (ocated in the ME" $ouch' :iterature (ill be noted on the P9G and/or in the additional notes section at the bottom of the P9G% Derif' the literature is present in the appropriate location4 but there is no need to erif' that the literature is correct% Ans"e!in- ,ET >ield Audit >o!m( @E'( :iterature on the ba' and on the P9G or no literature on the ba'4 but on the P9G and it is pro en in process% NO( 2o literature on the ba'4 but on the P9G and not pro en in process% N;A( 2o indication of literature on the P9G or there is literature in the ba' that are not on the P9G or no P9G to use for erification%

$%&2E( %f the bay has $(anogrammed ,

,1 are they set to the , -' %f not1 are they $ro*en

in $rocess on the )SR notes or by an order s(i$ (ocated in the ME" $ouch' P9P is an' descripti e signage referring to products on the ba'%

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-ABs that should be accompanied b' point of purchase 6P9P7 items (ill be noted on the top right of the first page of the P9G under the -AB P9P column% =/> indicates there should be P9P and =2> or blan3 means there does not need be P9P% Derif' the necessar' P9P is present in the appropriate location4 but there is no need to erif' that the P9P is correct% Ans"e!in- ,ET >ield Audit >o!m( @E'( P9P on the ba' and on the P9G or no P9P on the ba'4 but on the P9G and it is pro en in process% NO( 2o P9P on the ba'4 but on the P9G and not pro en in process% N;A( 2o indication of P9P on the P9G or there is P9P in the ba' that are not on the P9G or no P9G to use for erification%

$%&#E( %s the stoc# in the o*erhead organi2ed $er the ME" )ay Standards'
9 erhead ; an' space 12E and do(n4 not indicated on the P9G4 not bloc3ed b' netting and not including palletiFed items 6items onl' accessible ia for3lift7% "#T ,a' -tandards:
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All bo&es or merchandise out of the bo& are taped together All bo&es are pulled to front of the o erhead All bo&es are pulled to(ard the front of the store (ithin the ba'Es o erhead

5f the bo&es in the o erhead are not pulled entirel' to(ards the front of the store4 erif' there is a (ood beam present in the o erhead4 on (hich bo&es can sit% 5f there is not a beam there4 the o erhead should not fail for this reason% The follo(ing pictures sho( acceptable o erheads%

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-triped o erheads4 meaning that bo&ed product is separated b' endor / brand in the o erhead4 ma' occur in department 2* 6hard(are7 and department 2+ 6plumbing7% 5n this situation4 the bo& stoc3 in the o erhead does not need to be pulled to(ards the front of the store4 but can be spread across the full length of the o erhead%

Totes 6plastic containers7 in the o erhead do not ha e to adhere to the "#T ,a' -tandards and should be ignored (hen loo3ing at an o erhead% Ans"e!in- ,ET >ield Audit >o!m(
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@E'( 5f all of the standards are met or o erhead space is empt'% NO( An' of the standards are not met% N;A( ,a' does not ha e o erhead space4 o erhead is bloc3ed b' netting4 or contains palletiFed product 6product that can onl' be accessed ia for3lift7%

$%&*E( Does a(( of the stoc# in the o*erhead ha*e a *isib(e S/0 $resent'
Disible 1 printed on bo&4 in entor' / truc3 stic3er4 or hand(ritten Totes 6plastic containers7 in the o erhead do not need to ha e a -AB%

7RINTED

INGENTOR@;TRUC8

HAND2RITTEN

Ans"e!in- ,ET >ield Audit >o!m( @E'( All bo& stoc3 in the o erhead has a isible -AB% NO( An' bo& stoc3 in the o erhead does not ha e a isible -AB% N;A( ,a' does not ha e o erhead space4 o erhead is bloc3ed b' netting4 or contains palletiFed product%

$%&+E( &as a $icture ta#en'

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/9B "B-T TAA# A PG9T9 9$ #D#./ ,A/% /ou need to set 'our camera resolution bet(een %*", and 1",% This is (ill speed uploading of the photos and reduce drop outs on (((%)+0touchpoints%com% Photos of the ba' should include the follo(ing and ma' be ta3en at an
angle if needed:

1% ,ottom beam 2% Top o erhead beam ; o erheads must be sho(n )% ,oth uprights

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

TouchPoint )+0 representati es should not as3 The Gome Depot associates for an' help at all% All !uestions concerning the audit or paper(or3 should be directed to Heff $ushia4 (ho can be reached at 684<7 C2488)C0%

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