PROJECT REPORT ON

Study on Effectiveness of Training Programs AT

Submitted by Ra%deep &aur Roll No 2261

P'NJA() 'N)*ERS)T+, PAT)ALA 2010-2012

#ECLARAT)ON I Rajdeep Kaur, student of MBA 3 RD SEM hereby declare that for the purpose of project report I have conducted a study on !ra"n"n# effect"veness$ at %eps"&o plant on part"al fulf"ll'ent of MBA de#ree( It "s 'y or"#"nal )or*(

Rajdeep Kaur Roll +o( ,,-1 DA!E. 11/0/,11,

AC&NO,LE#-E.ENT

The successful completion of my project has been possible with the support, uidance and mentorin from se!eral "uarters# $ ta%e this opportunity to e&press my ratitude to all those who contributed# $ would li%e to say that it was an absolute pri!ile e for me to wor% under such a presti ious and professional or ani'ation# $ am !ery than%ful to the entire team of Pepsi Foods Pvt Ltd, C anno (oncentration plant at (hanno for their cooperation, without which the completion of this project would ha!e not been possible# $ wish to e&press my sincere ratitude to my (ompany )uide .r! Rag av Sing *+#R ,ana er- ,r! Sus i/ c ande/ *.sst# mana er- who mentored me at each step of data collection and helped me in the completion of my report# $ would also li%e to than% Prof! Nav%ot &aur for her in!aluable assistance and uidance throu hout my project# +er inputs and words of encoura ement contributed immensely to my wor% durin the project# /ast but not the least, $ e&press my than%s to 0unjabi 1ni!ersity 0atiala for ha!in pro!ided me with this uni"ue opportunity to collect data for my project in the e&citin corporate world#

Ra%deep &aur

E0EC'T)*E S'..AR+
$ joined Pepsi Foods Pvt! Ltd, C anno for my data collection for 0roject as a part of my ,2. pro ram at 0unjabi 1ni!ersity, 0atiala# $ only had a theoretical %nowled e of related subjects, than%s to my 3aculty )uide and my (ompany )uide for i!in me an opportunity to implement my theoretical %nowled e in practical aspect# ,y company mentor ,r# Ra ha! Sin h has i!en me the project to do 4Study on effectiveness of training programs1# $ started this project by understandin the concepts and technicalities related to the project# The term trainin refers to the ac"uisition of %nowled e, s%ills, and competencies Trainin is a critical component in any or ani'ation5s strate y, but or ani'ations don5t always e!aluate the business impact of a trainin pro ram# The effecti!eness of trainin is a measurement of learnin # ,easurin the effecti!eness of trainin pro rams consumes !aluable time and resources# ,any

trainin pro rams fail to deli!er the e&pected or ani'ational benefits# The objecti!e of the study is to study and de!elop s%ill ap assessment system , to reduce super!ision, wasta e 6 accidents, 7e!elopment of effecti!e wor% habits and methods of wor% should contribute towards reduction in accidents rate, less super!ision and wasta e of material and to analy'e the effecti!eness of trainin and to identify its impact on trainees# $ conducted a study on how the trainin pro rammes held and ha!e really been able to ser!e their moti!e and my

analysis is based on the feedbac% forms that they filled up for my sur!ey# 7ata is collected by a "uestionnaire adoptin 89numbers# 3or this study !arious factors are carefully analy'ed and interpretation, findin s are made on the basis of opinions collected from the respondents#
0

Systematic random samplin

techni"ue# The sample si'e is

TA(LE OF CONTENTS 7eclaration .c%nowled ement :&ecuti!e Summary (hapter no# 1#

Title $ntroduction 1#1 (ompany profile 1#2 +istory of 0epsi (ola (ompany 1#9 0roject $ntroduction Research methodolo y 2#1 <bjecti!es of the study 2#2 Research desi n 7ata analysis and interpretation 3indin s and .nalysis /imitations (onclusion 2iblio raphy .nne&ure

pa e no# 1 ; 12 21 22 29 2; 9= 9> 80 82 88

2#

9# 8# ;# 6# =# >#

)NTRO#'CT)ON

CO.PAN+ PROF)LE ?elcome to the ?orld of Soft drin%s, Pepsi Foods Pvt Ltd, C anno the leadin manufacturer of (oncentrate for soft drin%s under the brand name of =up, )atorade, 0epsi, ,irinda, Tropicana, Slice and many more# (ompany offers "uality products since 1@02# # 0epsi(o entered $ndia in 1@>@ and has rown to become the countryAs lar est sellin food and 2e!era e (ompany# <ne of the lar est multinational in!estors in the country, 0epsi(o has established a business which aims to ser!e the lon term dynamic needs of consumers in $ndia# Pepsi Foods Pvt! Limited is a part of 0epsi(o international, one of the lar est 1S based multinational company# 0epsi colaAs +ead Buarter is in Calhalla, New Dor%, 1S.# 0epsi cola international is responsible for 0epsi colaAs be!era e business outside 1S.# $t operates its be!era e business throu h three types of international operations i#e# 3ranchise owned bottlin operations *3<2<-, Eoint Centure *EC- and company owned bottlin operations *(<2<-# To feed all the three types of bottlin operations company has its concentrate manufacturin operations based at many locations of ?orld# (oncentrate <perations in $ndia was set up as a part of 0epsi 3oods /td# at Cilla e (hanno district San rur *28th Fm stone on 0atiala - San rur road- 0unjab, $ndia# The plant 2uildin 6 $nfrastructure was built in 1@>@ to i!e necessary infrastructure as a startin point for manufacturin of (oncentrate# The plant started itsA commercial production in 1@@0#The plant was e&panded to ta%e care of increasin demand in 2001# 030/ *(oncentrate 0lant- manufactures different (oncentrate products in accordance with 0epsi cola ,ethods and Buality Standards, supplies to o!er 80 2ottlin 0lants of (<2< 6 3<2< spread all o!er $ndia 6 some customers of abroad# The (oncentrate operations are mana ed as one of 2usiness units of :urasia concentrate business roup# This (oncentrate 0lant principally manufactures (oncentrate for /ehar 0epsi, /ehar ,irinda <ran e, /ehar Slice, /ehar =-1p, /ehar ,irinda /emon 6 /ehar 7iet 0epsi, /ehar 0epsi .ha 6 <ther be!era e 2rands and supplies to o!er 80 2ottlin 0lants in $ndia 6 to plants in Nepal, Sri /an%a, 2an ladesh 6 2hutan #?e ha!e not used word 4/eharG with names of (oncentrate manufactured here in our Buality System 7ocumentation# 030/ *(oncentrate 0lant-, (hanno is one of the modern production facilities in the northern part of the country and is bein run in accordance with )ood ,anufacturin 0ractices *),0- recommended 2y (ode& .limentarius (ommission and +a'ard .nalysis and (ritical (ontrol 0oint * +.((0- pro rammes# 0lant is well e"uipped with the state-of-the-arttechnolo y for "uic% and efficient processin , "uality control, and stora e# <ur "uality assurance bac% up enables us to deli!er product of consistently hi h "uality# The plant is certified 6 maintains $S<-@001, 22000 6 18001# The or ani'ation is manned by hi hly "ualified , competent and e&perienced mana erial cadre and dedicated wor% force to pro!ide hi hest "uality of products and best of the ser!ices to customers# The production facilities are bac%ed up by Buality .ssurance, Trainin , 3inancial mana ement and System ,ana ement# To further
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impro!e 6 raise the standards of the wor%in conditions 6 maintain hi h safety consciousness in plant, they ha!e embar%ed on implementation of <+S.S 1>001H200=# 0epsi(o established its business operations in $ndia in the year 1@>@

$t is now the 8th lar est consumer products company in $ndia 0epsi(o has in!ested more than 1S7 1 billion in $ndia since its establishment 0epsi(o has a di!erse ran e of products from Tasty Treats to +ealthy :ats $t pro!ides direct and indirect employment to 1;0,000 people in $ndia $t has more than 96 bottlin plants includin 19 (ompany 6 29 3ranchise owned ones $t has 9 state-of-the-art food plants in 0unjab, ,aharashtra and ?est 2en al

They ha!e a wide ran e of products which are supplied to 2ottlin plants as per their re"uirements# 0epsi(o ?orldwide 3la!ors is fully e&port oriented and produces "uality products on the uidelines of 1S. 37. and ?+< ),0# $n (oncentrate operations, $ndia all operations has been split into different departments, each department is responsible for the Buality of the processes bein carried out within the or ani'ational the operations are re!iewed at a defined fre"uency to assess the capability of process# $ndi!iduals are operatin in a way to deli!er the (onsistent Buality to the customer# <r ani'ation ta%es due care for its people, en!ironment in 6 around to ensure the world class operations 6 0roduct bein deli!ered by company# <perations are desi ned 6 operated in a way to safe uard the interests of people *company, employees, society-# The mission of the concentrate operations is dri!en by +ead <ffice 6 the operations are desi ned to achie!e all the objecti!es mentioned there in the ,ission Statement

They ha!e split their operations in followin heads 6 subheadsH

%eps" 6oods %r"vate 9"'"ted &oncentrat"on :perat"ons, Ind"a

Manufactur"n#
6"nance 7 Account"n#

&o''erc"al

8eneral Ad'"n(

.ll production acti!ities ha!e been drawn out to follow hi h standards of 4)ood ,anufacturin 0racticeG# The plant is eared up with latest fully automatic production machineries from hi h fame suppliers with hi h capacity and of e&traordinary "uality# The (oncentrate /ab, where all tests are done is a hi h tech lab which contains new and rarely seen instruments# . standard <peratin 0rocedure is bein put into place which is applicable to all 7epartments and is strictly enforced# Buality audits are performed at re ular inter!als by a self inspection team and by the companies pro!idin compromisin representati!es from "uality assurance, production, maintenance 6 +R7 departments which ensure that the Standard <peratin 0rocedure is bein followed by the entire employee#
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2)STOR+ OF PEPS) COLA CO.PAN+ $n the summer of 1>@> in hot and humid atmosphere in Ne3 (ern, Nort Caro/ina a youn pharmacist named Ca/e4 (rad am be an e&perimentin with combinations of juices, spices and syrups# +e was tryin to create a refreshin new drin% to ser!e his customers# +e succeeded beyond all e&pectations by in!entin the be!era e popularly named his customers as 5(rad6s drin7G now %nown as 5Pepsi8co/a1! $n 1@02, he launched the 0epsi-cola company in the rear room of his pharmacy and applied to '!S Patent office for a trademar%# The business be an to row and on 16,1@09 0epsi-cola was officially re istered with 1#S patent office that year , (aleb sold =,@6> allons of syrup, usin the theme line 1E9 i/arating , )nvigorating, Aids #igestion!1 +e also be an awardin franchises to bottle 0epsi to independent in!estors, whose number rew from just two in 1@0;, in the cities of c ar/otte and #ur am, Nort Caro/ina, to 1;in 1@06 and 80 by 1@0=# <!er the period of few years 0epsi has come a lon way and has established a reputed place across the lobe# C2ANNO PLANT 2)STOR+ +EAR 1@>@ 1@@0 P2ASE (<NSTR1(T$<N 0R<71(T$<N FOC'S (onstruction

of

buildin 0roject set up at cost of Rs# 12 cr :& pats super!ised 6 production Recruitment trainin 0:0S$ 6 =-10 1nsuper!ised production ,ulti-s%illin As $ntroduction Supplier de!elopment
11

1@@1

(<,,$SS$<N$N)

 1@@2 $N3R.STR1(T1R: 7:C:/<0,:NT 1@@; :I0<RT ST.RT 10 1@@6 B1./$TD $,0R<C:,.NT SDST:,

,$R$N7. start up 3la!or commissioned <perational stabili'ation S/$(: start up /ocal authority for lab Shelf life mana ement ,an o super!ision processin room

1@@9

(<NS</$7.T$<N

1@@8

(<ST :(<N<,D

T::, start up :conomic material sourcin 7omestic

raw !olume

jump shift Russia e&port start up $ndia be!era e lab restart up ,$R$N7.

1@@= 1@@>

(.0.($TD :I0.NS$<N ?<R/7 ,.N13.(T1R$N) <R).N$S.T$<N (/.SS

launched $S< certification ,anufacturin capacity e&pansion Supply chain impro!ement focus , 6 ? 2000 sta e 0 +.((0 preparation 6 certification 7$:T-0:0S$ start up , 6 ? 2000 sta e 1. , 6 ? 2000 12, e&port to Srilan%a, 2an ladesh, Nepal#

1@@@ 2000

ST.RT 10 :I0<RT ST.RT 10

11

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PEPS)CO .A)N (RAN#S AN# CO.PAN+S : Frito8Lay (rands /ay5s potato chips /ays Fettle (oo%ed potato chips ?a!y /ay5s potato chips 2a%ed /ay5s potato crisps ,aui Style potato chips Ruffles potato chips 2a%ed Ruffles potato crisps Ruffles 3la!or Rush potato chips 7oritos tortilla chips 2a%ed 7oritos tortilla chips 975s snac%s Tostitos tortilla chips 2a%ed Tostitos tortilla chips Santitas tortilla chips 3ritos corn chips (heetos cheese fla!ored snac%s Rold )old pret'els 6 snac% mi& 3unyuns onion fla!ored rin s )o Snac%s Sunchips multi rain snac%s Sabritones puffed wheat snac%s (rac%er Eac% candy coated popcorn (hester5s popcorn )randma5s coo%ies ,unchos potato crisps Smartfood popcorn 2a%en-ets fried por% s%ins <berto meat snac%s Rustler5s meat snac%s (hromatic fried corn strips
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 3rito-/ay nuts 3rito-/ay, Ruffles, 3ritos and Tostitos dips 6 salsas 3rito-/ay, 7oritos and (heetos snac% crac%ers 3ritos, Tostitos, Ruffles and 7oritos snac% %its +ic%ory Stic%s +ostess 0otato /ay5s Sta& potato crisps 7oritos Rollitos /ay5s 3ries Natural /ays Natural Ruffles Natural (heetos Natural Tostitos ,iss Cic%ie5s potato chips ,unchies snac% mi& Pepsi8Co/a (rands 0epsi-(ola (affeine 3ree 0epsi 7iet 0epsi (affeine 3ree 7iet 0epsi 0epsi Twist *re ular 6 diet ?ild (herry 0epsi 0epsi 2lue 0epsi <N: 0epsi Canilla 7iet ,ountain 7ew ,ountain 7ew (ode Red 7iet ,ountain 7ew (ode Red ,ountain 7ew /i!e?ire ,ountain 7ew 2lueshoc% ,ountain 7ew .,0 ener y drin% ,u Sierra ,ist *Re ular 6 7iet10

 Slice /ipton 2ris% *0artnership /ipton $ced Tea*0artnership 7ole juices and juice drin%s */icense 3ruit?or%s juice drin%s ."uafina purified drin%in water 3rappuccino ready-to-drin% coffee *0artnership Starbuc%s 7oubleShot *0artnership So2e juice drin%s, dairy, and teas So2e ener y drin%s *No 3ear and .drenaline RushOutside Nort America ,irinda =10 *$nternational 0epsi /emon Fas Teem 0epsi ,a& 0epsi /i ht ,an'anita Sol 0aso de los Toros 3ru%o :!er!ess Dedi un Shani 3iesta 76) */icense ,andarin */icense Radical 3ruit -atorade (rands )atorade Thirst Buencher )atorade 3rost Thirst Buencher )atorade $ce Thirst Buencher
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 )atorade Itremo Thirst Buencher )atorade I-3actor Thirst Buencher )atorade 3ierce Thirst Buencher 0ropel 3itness ?ater Tropicana (rands Tropicana 0ure 0remium juices Tropicana Twister juice drin%s Tropicana Smoothies Tropicana 0ure Tropics juices 7ole juices */icense Tropicana 100 juices Na%ed Euice PepsiCo in )ndia 0epsi(o ained entry to $ndia in 1@>> by creatin a joint !enture with the 0unjab o!ernmentowned 0unjab . ro $ndustrial (orporation *0.$(- and Coltas $ndia /imited# This joint !enture mar%eted and sold /ehar 0epsi until 1@@1, when the use of forei n brands was allowedJ 0epsi(o bou ht out its partners and ended the joint !enture in 1@@8# <thers claim that firstly 0epsi was banned from import in $ndia, in 1@=0, for ha!in refused to release the list of its in redients and in 1@@9, the ban was lifted, with 0epsi arri!in on the mar%et shortly afterwards# These contro!ersies are a reminder of K$ndia5s sometimes acrimonious relationship with hu e multinational companies#K $ndeed, some ar ue that 0epsi(o and The (oca-(ola (ompany ha!e Kbeen major tar ets in part because they are well-%nown forei n companies that draw plenty of attention#K Since its entry in $ndia 1@ years a o, the company has in!ested o!er L1 billion in the country# This includes L600 million that is bein in!ested# The roup has built an e&pansi!e be!era e and foods business# To support its operations, 0epsi(o has 86 bottlin plants in $ndia, of which 19 are company owned and 29 are franchisee owned# $n addition to this, 0epsi(oAs 3rito /ay foods di!ision has 9 state-of-the-art plants# 0epsi(oAs business is based on its sustainability !ision of ma%in tomorrow better than today# 0epsi(oAs commitment to li!in by this !ision e!ery day is !isible in its contribution to the country, consumers and farmers# Esta4/is ment 0epsi(o established it5s business operations in $ndia
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in 1@>@ and has rown to )nvestment become one of the countryAs 0epsi(o $ndia and its partners leadin food and be!era e ha!e in!ested more than 1S71 companies# <ne of the billion since the company was lar est multinational established in the country# in!estors in the country, 0epsi(o has established a business which aims to ser!e the lon term dynamic needs of consumers in $ndia#

Emp/oyment 0epsi(o $ndia pro!ides direct and indirect employment to 1;0,000 people includin suppliers and distributors#

Soft #rin7s .ar7et in )ndia $ndia is one of the top fi!e mar%ets in terms of rowth of the soft drin%s mar%et# The per capita consumption of soft drin%s in the country is estimated to be around 6 bottles per annum in the year 2009# $t is !ery low compared to the correspondin fi ures in 1S *600M bottles per annum-# 2ut bein one of the fastest rowin mar%ets and by the sheer !olumes, $ndia is a promisin mar%et for soft drin%s# The major players in soft drin%s mar%et in $ndia are 0epsi(o and (oca(ola (o# li%e elsewhere in the world# (oca-(ola ac"uired a number of local brands li%e /imca, )old Spot and Thums1p when it entered $ndian mar%et second time# 0epsi(oAs soft drin% portfolio consists of ,iranda and =1p alon with 0epsi# The mar%et share of each of the company is more or less the same, thou h there is a conflict in the estimates "uoted by different sources#

PROJECT )NTRO#'CT)ON :mployees are assets of the or ani'ation# ,aintenance of the !aluable assets depends on how much or ani'ations train them and moti!ates them to create multi s%illed employees with hi her challen e# Total 0roducti!e ,aintenance *T0,- is a tool but not a oal# The or ani'ation !ision is the ultimate oal# Cision can come true if producti!ity is achie!ed# 0roducti!ity can be achie!ed only throu h humans# Fnowled e and s%ill de!elop potential human resources# :ducation and trainin is the only media to mold the people to achie!e best producti!ity#

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NEE# OF TRA)N)N1. $ncrease 0roducti!ity 2. $mpro!e Buality of product and ser!ices 3. 3ulfill 3uture 0ersonnel Needs of the employee 4. (reate (onduci!e :n!ironment 5. $mpro!e +ealth and Safety 6. $nitiate (reati!ity 7. Self-7e!elopment APPROAC2 1. Eob s%ill profilin 2. $ndi!idual s%ill mappin 3. S%ill ap assessment 4. Trainin need assessment 5. 0ro ram objecti!es and desi n 6. S%ill ap trainin 7. Trainin assessment pre and post 8. S%ill ap display
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9. Trainin master plan S&)LL -AP ASSESS.ENT PROCESS 1. 7etermination of s%illN%nowled e re"uired# *s%ill description2. $dentify benchmar% *current le!el throu h customi'ed questionnaire personal inter!iews

3. ).0 O Tar et-2enchmar% 4. S%ill ap identification 5. S%ill assessment displayed throu h radar chart 6. (apability buildin (lass room teachin <n the job trainin

7. Trainin need 8. Trainin effecti!eness/ assessment 9. Retrainin 10. Re-e!aluation

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A). OF S&)LL -AP ASSESS.ENT

C'LT'RE (')L#)No o o o 7e!elop employees at all le!els $n!ol!e people at all le!els of or ani'ation 7e!elop multiple (hannels of (ommunication 7ri!e 0erformance obsessed culture

CAPA()L)T+ (')L#)NTo tap, harness 6 har!est employeesA capability to attain T0, tar ets with speed, simplicity 6 smartness o :ducate and foster employees to raise their s%ill le!el for continuous de!elopment o 7e!elop ,ultis%ill 6 3le&ible ?or%ers to ma%e them 4:"uipment (ompetentG .ORALE (OOSTERS o o o Robust Reward 6 Reco nition :mployees :n a ement to ensure a !ery hi h le!el of e&citement Replication of best practices

.imin for 'ero brea%downs, 'ero defects, and 'ero accident#

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(usiness Growth TRA)N)N-

Princip/es of Training Eva/uation Trainin need should be identified and re!iewed concurrently with the business and personal de!elopment plan process# There should be correlation to the needs of the business and the indi!idual# <r ani'ational, roup and indi!idual le!el trainin need should be identified and e!aluated# Techni"ues of e!aluation should be appropriate# The e!aluation function should be in place before the trainin ta%es place#

The outcome of e!aluation should be used to inform the business and trainin process# , y Eva/uation of Training: o Trainin cost can be si nificant in any business# ,ost or ani'ations are prepared to incur these cost because they e&pect that their business to benefit from employees de!elopment and pro ress# ?hether business has benefited can be assessed by e!aluation trainin #
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o There are basically four parties in!ol!ed in e!aluatin the result of any trainin # Trainer, Trainee, Trainin and 7e!elopment department and /ine ,ana er# o The Trainee wants to confirm that the course has met personal e&pectations and satisfied any learnin objecti!es set by the T 6 7 department at the be innin of the pro ramme# o The Trainer concern is to ensure that the trainin that has been pro!ided is effecti!e or not# o Trainin and 7e!elopment want to %now whether the course has made the best use of the resources a!ailable# o The /ine mana er will be see%in reassurance that the time hat trainee has spent in attendin trainin results in to !alue and how deficiency in %nowled e and s%ill redressed# o The problem for many or ani'ations is not so much why trainin should be e!aluated but how# ,ost of the or ani'ations o!erloo% e!aluation because financial benefits are difficult to describe in concrete terms# )mprove 4usiness performance t roug training: The business en!ironment is constantly chan in , therefore the %nowled e and s%ills re"uire for de!elopments will also chan e# To compete with others, or ani'ation re"uires trainin strate y which, where or ani'ation business wants to be and identifies the trainin re"uire ettin there# Re ular e!aluations of completed trainin help in identify s%ill aps in wor%force and ta%e pro acti!e steps to a!oid the problem# <r ani'ation trainin strate y inte rated with business plannin and employee de!elopment# The process of e!aluation is central to its effecti!eness and helps to ensure thatH ?hether trainin bud et is well spent To jud e the performance of employee as indi!idual and team# To establish culture of continuous learnin and impro!ement#

, at to Eva/uate to %udge training effectiveness: 7onald Fir%patric% de!eloped four le!el models to assess trainin effecti!eness which $ ha!e followed in my project# .ccordin to him e!aluation always be ins with le!el first and should mo!e throu h other le!els in se"uence# Reaction /e!elH The purpose is to measure the indi!idualAs reaction to the trainin
,,

acti!ity# The benefit of Reaction le!el e!aluation is to impro!e Trainin and 7e!elopment acti!ity efficiency and effecti!eness# /earnin /e!elH The basic purpose is to measure the learnin transfer achie!ed by the trainin and de!elopment acti!ity# .nother purpose is to determine to what e&tent the indi!idual increased their %nowled e, s%ills and chan ed their attitudes by applyin "uantitati!e or "ualitati!e assessment methods# 2eha!ior /e!elH The basic purpose is to measure chan es in beha!ior of the indi!idual as a result of the trainin and de!elopment acti!ity and how well the enhancement of %nowled e, s%ill, attitudes has prepared than for their role# Result /e!elH The purpose is to measure the contribution of trainin and de!elopment to the achie!ement of the businessNoperational oals#

, en to Eva/uate "Process of eva/uation$ There are three possible opportunities to underta%e an e!aluationH
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0re Trainin :!aluationH is a method of jud in the worth of a pro ramme before the pro rmame acti!ities be in# The objecti!e of this e!aluation is *a- To determine the appropriateness of the conte&t of trainin acti!ity *b- To help in definin rele!ant trainin objecti!es# (onte&t and $nput :!aluationH is a method of jud in the worth of a po ramme while the pro ramme acti!ities are happenin # The objecti!es of this e!aluation are *a- To assess a trainin course or wor%shop as it pro ress *b- To find out the e&tent of pro ramme implementation and *c- To determine impro!ement and adjustments needed to attain the trainin objecti!es# 0ost Trainin :!aluationH is method of jud in the worth of a pro ramme at the end of the pro ramme acti!ities# The focus is on the outcome# $t tries to jud e whether the transfer of trainin to the job ta%en place or not# :mployees are the reatest asset which assists in achie!in business objecti!es# To et best from employees it is essential that they be pro!ided with appropriate trainin on all aspects of their wor%# Trainin is an e&cellent way for employees to learn new s%ills and %nowled e and to reinforce ood wor% practices# This can result in a chan e in wor%place beha!ior# The effecti!eness of the trainin is hea!ily dependent upon effecti!eness of process used to identifyin trainin needs# ,ost or ani'ations formali'e trainin process by pro!idin a bud et and resources for trainin but this will not ensure the in!estment is a ood one# To ensure the best possible returns for the or ani'ation, trainin and de!elopment acti!ities li%e any in!estment ha!e to be tar eted, planned and mana ed# 3irst and foremost, the trainin and de!elopment re"uired for the or ani'ation to achie!e its objecti!es must be properly identified and prioriti'ed# This is the objecti!e of trainin need analysis in an or ani'ation# Trainin need analysis is the first step on the path to effecti!e trainin # Trainin need analysis means measurin the ap between s%ills a!ailable and s%ills re"uired for employees and ma%in recommendations to brid e the ap# ?hen need analysis is done, it is possible to focus attention on the tar et and identify the means for ettin there# The Need analysis process also in!ol!es others and helps them to understand the issues which are facin # There are fi!e essential reasons for doin need analysisH 1# The business world is chan in rapidly and or ani'ations re"uire %eepin pace with this chan e# 2# .s result e!eryone is bein as%ed to stretch to do more the e!er and to do it faster# 9# To ensure solution addresses the issue#
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8# To effecti!ely focus resources, time and effort toward a tar eted trainin solution# ;# To eliminate the necessity of ha!in to loo% for another job#

RESEARC2 .ET2O#OLO-+

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O(JECT)*ES OF T2E ST'#+ To study and de!elop s%ill ap assessment system# To analy'e the effecti!eness of trainin and to identify its impact on trainees# 9# To reduce super!ision, wasta e 6 accidents# 7e!elopment of effecti!e wor% habits and methods of wor% should contribute towards reduction in accidents rate, less super!ision and wasta e of material# 8# To study e&istin induction process and de!elop and introduce fresh induction feedbac% form# 1# 2#

Scope of t e study The study co!ers the trainin pro ram in 0epsi(o# This study has the scope to %now about the feelin of wor%ers about the trainin pro ram# This i!es an impact on interest towards trainin # This also helps to %now the ways and means to impro!e producti!ity# Researc design 7escripti!e research desi n is adopted for this study because the study was concerned with describin the characteristics, producti!ity and satisfaction from trainin pro!ided by the company to wor%ers# :&ploratory research desi n is also adopted to fulfill objecti!es as study is concerned with re!iewin and draftin a modified process of induction# 'niverse: :!eryone in the 0epsi(o concentration plant Samp/e unit: .ll those people who are in!ol!ed in production and "uality control process# Samp/e si;e: Sample si'e for study of trainin effecti!eness is 89 employees#
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Samp/ing tec ni<ue: Systematic random samplin techni"ue is adopted because $ ha!e ta%en into consideration all the employees in the concentration plant#

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#ATA ANAL+S)S AN# )NTERPRETAT)ON

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#ATA ANAL+S)S AN# )NTERPRETAT)ON The followin are obser!ed from the inter!iews and discussions with the department and the 0epsi(o who had attend the Trainin 0ro ramme# The study is conducted by followin F$RF0.TR$(FAS,<7:/ as a frame wor% for e!aluation of trainin to the Staff# There are four steps in!ol!ed in this process Step = > Reaction Process: This step measures how well the trainees had li%ed the trainin session# This also e!aluates the %ind of trainer i#e# the faculty who conducts the pro ram# $t is obser!ed from the data collected that the trainin pro ramme that, the trainees had enjoyed the trainin secession and they also found it to be !ery informati!e and interestin # The pro rammes were able to meet their e&pectation# .t the first step reaction was obser!ed by conductin inter!iew of trainees# .lmost @>P people li%ed and enjoyed the trainin session and other 2P didnAt li%ed because they found the session as disturbance in daily routine and some li%e the learnin process but didnAt li%e to i!e tests#

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Step ?8 Learning Process /earnin process acts as a ne&t step for e!aluation# This step is the result of pre and post test# There is a chan e in the %nowled e, s%ill le!el also impro!es as a result of trainin #.ttitude learnin is difficult to measure, but technical learnin can be measured# $t was obser!ed that there was considerable chan e in beha!ior durin the course of learnin process# The followin chart describes the s%ill de!eloped by the employees after the trainin pro ramme#

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Step @ (e avior C anges: (han e leads to de!elopment but it is necessary to obser!e that if the chan e is for the ood or the bad# (han e for ood means the trainin pro ramme has been effecti!e for the trainee# $s it proper to always blame the trainer for any failure, some people refuse to chan e but some chan es do ta%e place radually# Therefore, the staff is to be i!en the
31

opportunity to chan e and also the trainee must learn to accept chan e# Thus it is obser!ed from the data that, the 0epsi(o is showin a positi!e chan e and that each pro ramme has helped them to chan e for the ood and better "uality of li!in # Trainin depicts the chan e found in the 0epsi(o after the trainin pro ramme# 1. Did trainee like and enjoy the training?

5-; of e'ployees l"*ed the tra"n"n# sess"on and they also found it to be !ery informati!e and interestin # They were able to meet their e&pectation# 8P didnAt li%ed because they found the session as disturbance in daily routine and some li%e the learnin process but didnAt li%e to i!e tests#

2. Did they consider training relevant?

5-; e'ployees cons"der tra"n"n# sess"on relevant others found "t "rrelevant because they th"n* that concepts are already clear "n the"r '"nd(

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3. Did the trainee learn what they intended to be taught?

All the tra"nees learn )hat they "ntended to be tau#ht even those e'ployees )ho d"dn$t l"*e the tra"n"n# sess"on "n the be#"nn"n#(

4. Training really proves e ectiveness!?

!ra"n"n# proves effect"veness as "t "s observed by super"ors that there "s reduct"on "n )asta#e of 'ater"al and also acc"dent cases has been decreased(

". Did the trainee put their learning into e ect when back on their job?

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All the e'ployees )ho attended the tra"n"n# sess"on put the"r learn"n# "nto effect )hen bac* on the"r job as a result of )h"ch )asta#e of 'ater"al and also acc"dent cases reduced(

#. $s there any noticeable and %easureable change in activity per or%ance o trainee when back on their job?
3-

!here "s 111; not"ceable chan#e "n act"v"ty perfor'ance of tra"nees throu#h )h"ch %eps"&o ach"eved the object"ves of the study(

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&. 'ould the trainee able to trans er their learning to other person?

Dur"n# the tra"n"n# sess"on all the e'ployees "nteract )"th each other even )"th those e'ployees )ho d"dn$t *no) each other and beco'e fr"endly and able to share the"r learn"n# )"th each other(

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(. $s the trainee aware o their change in behavior) knowledge) skill level?

.ll the employees aware of their chan e in beha!ior, %nowled e, s%ill le!el#

Step A >RES'LT :!aluation at this le!el consists of an attempt to measure aspects of the effect of trainin # $t can be on the producti!ity, efficiency of the trainee or the morale of the subordinates as e&pressed by absenteeism, labour turno!er rate or the incidence of dispute# The objecti!es are the specific as the reduction of accidents, rie!ance, reduction in cost and wor% efficiency# Thus it is obser!ed from the data that the staff is interested in attendin trainin pro rams for their de!elopment and sur!i!al of the <r ani'ation in the mar%et #They are interested to attend more of trainin session with better inter!als# 0eriodical learnin enhances de!elopment and increases learnin ability# 2ut the e&act result of effecti!eness of the trainin session is not a!ailable because rele!ant parameters will be calculated at close of financial year#

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F)N#)N-S AN# ANAL+S)S

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F)N#)N-S AN# ANAL+S)S

The result thus obtained on a careful scrutiny shows that there is eneral awareness about the trainin pro rammes amon st the employees of 0:0S$(<# The or ani'ation understands the need and importance of trainin pro rammes and conducts them on re ular inter!als to cater to the needs of officers and wor%ers# The pro rammes are conducted on technical, beha!ioral and eneral topics and are well or ani'ed# The findin s and interpretation show that employees are well aware of trainin pro rammes and attend them from time to time to ain insi ht and more %nowled e in their field# The responses from the sample indicate that the employees ha!e been benefited by these pro rammes as a result of which they ha!e been able to perform their wor% in an effecti!e manner# These employees ha!e also noticed a positi!e beha!ioral chan e in them which has been obser!ed by their collea ues and other people surroundin them# Thus, accordin to the i!en responses we can conclude that there is proper and broader co!era e of trainin pro rammes and meets their e&pected needs#

L).)TAT)ONS
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/$,$T.T$<N <3 T+: ST17D 1# The study is limited only to the employees in 0epsi(o concentration plant only :!en thou h the respondents were a!ailable they were not willin to attend trainin session because they were busy with their usual wor%# 2# Results are not a!ailable because rele!ant parameters will be calculated at close of financial year# 9# :!aluation after each trainin pro ramme usin pre and post test were only possible for technical trainin

0,

CONCL'S)ON

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CONCL'S)ON 3inally $ would li%e to conclude that $ had an e&tremely interacti!e session with all the employees $ sur!eyed and $ am able to %now !aluable su estions on the trainin pro rammes conducted by 0:0S$(< channo# The or ani'ationAs main stron point is the pro rammes carried out in the trainin centre to impro!e the efficiency of employees wor%in in !arious departments by implementin !arious acti!ities and trainin sessions to update in order to compete with todayAs scenario# The reaction process has helped to identify stren ths and wea%ness of the pro rammes# Thus it is found that the pro rammes were more informati!e and such pro ramme must be encoura ed# The ne&t sta e is the /earnin process where the 0epsi(o find that they are ready to learn more new technolo ies and new strate ies for indi!idual de!elopment 6 <r ani'ation de!elopment# The pro rammes ha!e also helped them to do so# They feel moti!ated and ac"uired job enrichment throu h learnin #The 2eha!ioral chan e sta e wherein the post trainin has helped the indi!idual to chan e and this chan e helped in de!elopment of the <r ani'ation and the indi!iduals# Thus the chan e on the positi!e side has pro!ed that the trainin was effecti!e and such pro ramme would enhance performance is welcomed by the <r ani'ation for the de!elopment# .t the end of my project report $ must say that it is a !ery %nowled eable e&perience for me to wor% on this project and in this or ani'ation# $ am sure that the wor% e&perience $ ained here will help me throu hout my life# <nce a ain $ e&press my sincere than%s to ,r# Ra ha! Sin h for their !aluable uidance# $ e&tend my sincere than%s to all the employees who helped me durin my project as they a!e me their precious time to fill my forms and a!e their !aluable su estions for the fulfillment of my report

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()(L)O-RAP2+

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2oo%s consulted -H QRobert / (rai , R+and boo% of trainin and de!elopmentA, Tata ,#( )raw +ill, 9R7 edition Q 0#N Sin h, RTrainin for mana ement de!elopmentA, +imalaya publishin house, 2ombay <N/$N: 2<<FSH 7onald Fir%patric%,A e!aluatin trainin pro ramA

?:2S$T:SH www#pepsico#com www#humanresoursede!elopment#com www#trainin andde!elopment#com

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ANNE0'RE

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Buestionnaire at learnin le!el B'EST)ONNA)RE 2efore . NameSSSSSSSS## TimeH 1; ,inutes (orrect .nswers P Total ,ar%sSSS### 1# ?hat is 0roduct ToneU a# .rea immediately around Tan% ,outh on sides# b# .rea just abo!e tan% ,outh# c# .rea just below the mouth of tan%# d# .ll the abo!e# 2# ?hat is a process ToneS#U a# .rea around tan%# b# .rea around R, stora e c# .rea around primary 0% n # Stora e d# .ll the abo!e# 9# 3ollowin are not to be stored in loc%ersS# a# (lothes# b# ,edicines# c# )lasses# d# .ll the abo!e# 8# ?hat is a sin le 1se containerS#U a# (ontainer that can be cleaned and used a ain# b# (ontainer that cannot be used a ain# c# (ontainer that can be defaced and used ain# d# (ontainer that can be used only be used two times post cleanin # ;# ?hat is plant chemical control policyS#U a# .ll chemicals to be stored in loc% and %eyN in!entoriedN usa e lo ed# b# <nly chemicals stored in wor%shop to be loc%ed# c# <nly R< chemicals in R< store# d# <nly paints to be %ept in loc%#

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6# ?hy there should not be dispatch late in e!enin U a# To a!oid o!erstays# b# To pre!ent accident# c# To pre!ent entry of pests those are attracted to li ht in dar%# d# To a!oid entry of truc%s in plant# =# 0allets mana ement in!ol!esS a# (leanin # b# Repair# c# (hec%in # d# .ll the abo!e# ># ?hat is ((0SU a# /ast (ontrol 0int of a +.T.R7# b# S:(<N7 (ontrol 0oint of a forei n ,atter# c# 3$RST (ontrol 0oint of forei n ,atter# d# Standard ,etal 0iece# @# +ow are 3ilters chec%edU a# 1sin )lo!es b# $n bri ht /i ht c# 3or inte rity ,atter on filters# d# 3or forei n ,atter on filters# e# .ll the abo!e# 10# ?hen is fillin ((0 chec%edU a# 2efore fillin b# .fter fillin c# .fter ; fillin s d# 2efore and .fter each fillin e# <nce a month# *R:7 T<N:,D://<? T<N:,)R::N T<N:,0R<71(T T<N:, Si& ?ee%s, )/<C:S, +air net,1> $nch, (leanin Cerification, <nce in two months, <nce in 8 months, :!ery Dear, Two ,eters, ,aterial ?aster, )eneral ?aste, )lo!es 7isposal, 1;0 ,icron, 20 ,esh, 10 ,esh, 1 $nch, 100cm, R:7 T<N:, 3$3<, <nce a Dear, (alcium +ypo (hlorite 0roduct ?aste, Sodium +ypochlorite-

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11# 12# 19# 18# 1;# 16# 1=# 1>#

Eewellery is allowed in VVVVVVVVVV 'one but not in VVVVVVV'one# No poc%ets abo!e waste are allowed in VVVVVVVVV'one# 1nloadin filters should be opened after e!ery VVVVVVVVVV time# 2un s are chec%ed wearin SSSS The space between stora e and wall should be VVVVVVVVVV inches# /u& le!el in plants is re"uired for VVVVVVVVVV# ,aterials are issued in 0lant as per VVVVVVVVVVV# )lass in!entory is done at VVVVVVVVV fre"uency and reassessment at VVVVVVVVVVV fre"uency# 1@# )reen bins are used for VVVVVVVVVVV waste# 20# (hlorination in water is done by VVVVVVVVVV#

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Buestionnaire at beha!ioral le!el B1:ST$<NN.$R: N.,:SSSSSSSSSSSSS 1# 7id trainee li%e and enjoy the trainin U Des No 2# 7id they consider trainin rele!antU Des No 9# 7id the trainee learn what they intended to be tau htU Des No 8# Trainin really pro!es 4effecti!enessGU Des No ;# 7id the trainee put their learnin into effect when bac% on their jobU Des No 6# $s there any noticeable and measureable chan e in acti!ity performance of trainee when bac% on their jobU Des No =# ?ould the trainee able to transfer their learnin to other personU Des No ># $s the trainee aware of their chan e in beha!ior, %nowled e, s%ill le!elU Des No

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$N71(T$<N 3::72.(F 3<R, N.,:H 1# ?as the induction process well mana ed for youU Des No .dditional commentsH 2# ?ere you personally introduced to your new collea ues, mana ers and other appropriate people durin your inductionU Des No .dditional commentsH 9# +as your induction helped you understand your job, responsibilities, wor% standardsU Des No .dditional commentsH 8# +a!e appropriate policies and procedures important to your job *health, safety, re ulations, wor% processes- been shown to you and e&plained to youU Des No .dditional commentsH ;# <!erall, what ha!e you found the most useful part of your induction and whyU 6# +ow would you mar% our super!isin staffU <utstandin )ood .!era e 2elow a!era e =# $f there was any aspect of your induction that could be impro!ed what would it be, and how mi ht we impro!e itU .spect $mpro!ement ># .re there any other comments or su estions you would li%e to ma%eU @# <!erall, how would you rate your e&perience of inductionU :&cellent )ood Satisfactory 0oor Cery poor
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