Angela Peik

Shiocton, WI 54170
(920)418-4971
Apeik24@gmail.com

Profile More than 10 years successful experience in customer service and support
with recognized strengths in problem-solving, trouble-shooting, sales, staff
support, and planning/implementing proactive procedures.
More than 6 years of experience of being a Certified Nursing Assistant
with many different responsibilities.
Graduate of an Early Childhood Education program
Total of 378+ hours of student teaching experience
Employment Apple Tree Connections, Appleton, WI
Teacher
Lesson Planning
Child portfolios
Classroom arrangement
NAEYC Accreditation
5 Star Facility - Youngstar

Convergys, Appleton, WI
January 2014 - Present






June 2010 - December
2012
Sales and service rep II
Work on the support/coaching team
Support fellow sales reps in completing their calls up to
quality standards
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.



Office Team, Appleton, WI
June 2009 July 2010
Customer Service Representative
Worked with a company, Alta Resources
Taking incoming calls, taking care of customers questions
and concerns on products they had purchased

Appleton Healthcare Center, Appleton, WI
Certified Nursing Assistant
Took care of residents and their everyday needs
Book and Computer Charting
Taking and recording vital signs

Geri-Care Cabin, Neenah, WI
House Coordinator/Manager
Shift report with owner
Providing and Maintaining all paper work for all residents
in the home. Including Medical, physical and
pharmaceutical.
Pass and Applied all medications to the residents
Created memos, and helped with employee scheduling





January 2010
June 2010






December 2008
December 2009


Education Northeast Wisconsin Technical College
GreenBay, WI
Early Childhood Education In progress

Fox Valley Technical College 2005 2013
Appleton, WI
2006 - Present
Certified Nursing Assistant - Complete


References: Eric Hovey
erichovey@boisestate.edu

Victoria Avery
208-585-4689

Julie Everts
julieeverts@boisestate.edu