A study on

CUSTOMER PERCEPTION
on facilities
at
Hoysala Projects Pvt Ltd.
Submitted to
Mahatma Gandhi University
In partial fulfillment for the award of the degree of
Bachelor of Business Management
By
DUNO SUSAN JACOB
(Reg no. SDAF10201928)

Under the guidance of
Ms.Manju Alex
DEPARTMENT OF BUSINESS MANAGEMENT
CHINMAYA VIDYPEET
ERNAKULAM
Affiliated to
MG University

2010-2013



DECLARATION

I , Duno Susan Jacob, third year BBM student of Chinmaya Vidhyapeet,
Ernakulam, do hereby declare that this project report titled Customer
Satisfaction at Hoysala Projects Private Ltd, submitted to M.G University
in partial fulfillment of the requirements of the award of the degree of
bachelor of business management, is my original work and effort that it has
not been submitted to any other university or institution for the award of any
Degree or Diploma .All information in this document has been obtained and
presented in accordance with the supervision and guidance of Mrs Manju
Alex, Faculty , Chinmaya Vidhyapeet, Ernakulam.

PLACE: ERNAKULAM
DATE:4/3/2013

Duno Susan Jacob






ACKNOWLEDGEMENT

I would like to express my heartfelt gratitude to
Mrs.KAMAKSHI BALAKRISHNAN, Director and Mrs.ROSY JOYCE
LOPEZ, Principal, Chinmaya Vidhyapeet,Ernakulam for permitting me to
undergo this organizational study at Hoysala Projects Private Limited.

I am extremely thankful to Mrs. MANJU ALEX,Faculty guide
who gave me guidance and suggessions for the preparation of this
organizational study report.I extend my thanks to all the faculty members of
Chinmaya Vidhyapeet,Ernakulam for their help and management.

I owe sincere thanks to all staff of Hoysala Projects Private
Limited, especially the senior general manager,Mr.SATHEESH
CHANDRAN,the senior sales manager Mr.HABISH K, and the deputy
sales manager, Mr.TWIGGY ABRAHAM who has helped me in
collecting information and helping me in completing my organizational
study.

Finally I am extremely thankful to my family and friends who have helped
me in completing this organizational study report successfully.




Duno Susan Jacob

CONTENTS
Sl no. Chapters
Page No.

1

INTRODUCTION

1-3

2

REVIEW OF LITERATURE

4-15

3


INDUSTRIAL AND COMPANY
PROFILE

16-40

4


DATA ANALYSIS AND
INTERPRETATION

41-55

5

FINDINGS,SUGGESTIONS &
CONCLUSION

56-60



ANNEXURE
Questionnaire
Bibliography


61-63


LIST OF TABLES



TITLE
NO.
TITLE PAGE NO.
4.1 LOCATION OF THE FLAT 41
4.2 PROVISION FOR BASIC FACILITIES 42
4.3 PARKING SPACE AVAILABLE 43
4.4 STRUCTURE AND DESIGN 44
4.5 AMOUNT OF FACILITIES PROVIDED 45
4.6 FIRE AND SAFETY PRECAUTIONS 46
4.7 24 HOURS LIFT SERVICE PROVIDED 47
4.8 HEALTH CLUB 48
4.9 FLATS AND PREMISES 49
4.10 SERVICE PROVIDED BY STAFF 50
4.11 CLUB HOUSES 51
4.12 ROOFTOP SWIMMINGPOOL 52
4.13 EXPECTATIONS MET 53
4.14 IS THE INVESTMENT WORTH IT? 54
4.15 OVERALL SATISFACTION LEVEL 55
LIST OF DIAGRAMS


TITLE
NO.
TITLE PAGE NO.
4.1 LOCATION OF THE FLAT 41
4.2 PROVISION FOR BASIC FACILITIES 42
4.3 PARKING SPACE AVAILABLE 43
4.4 STRUCTURE AND DESIGN 44
4.5 AMOUNT OF FACILITIES PROVIDED 45
4.6 FIRE AND SAFETY PRECAUTIONS 46
4.7 24 HOURS LIFT SERVICE PROVIDED 47
4.8 HEALTH CLUB 48
4.9 FLATS AND PREMISES 49
4.10 SERVICE PROVIDED BY STAFF 50
4.11 CLUB HOUSES 51
4.12 ROOFTOP SWIMMINGPOOL 52
4.13 EXPECTATIONS MET 53
4.14 IS THE INVESTMENT WORTH IT? 54
4.15 OVERALL SATISFACTION LEVEL 55





CHAPTER: 1
INTRODUCTION













CHAPTER 2
REVIEW OF LITERATURE










CHAPTER 3

INDUSTRY AND COMPANY PROFILE

















CHAPTER 4

DATA ANALYSIS AND INTERPRETATION

















CHAPTER 5:
FINDINGS, SUGGESTIONSAND
CONCLUSION

















ANNEXURE