{Print on Company Letterhead}

Date
Dear (Customer Name),
Thank you for taking the time to notify us of your unsatisfactory
experience with our product/service. We are taking every action
possible to make sure that this problem is rectified and we are able to
provide the best solution possible to your inconveniences.
Someone from our company will be contacting you within
_____________ days to let you know how we plan to resolve this issue,
and hopefully regain your confidence in our company.
Please accept our sincerest apology for any trouble this may have
caused you. We highly appreciate your feedback, as it will assist us in
becoming better at what we do. We hope for the opportunity to serve
you again in the future, and we thank you for your continued support.

Thank you,
(Signature)
Name
Title, Company Name
Contact Information