BUSINESS WRITING

COURSE OUTLINE

Course Description
This course helps learners write some kinds of business writing in forms of letters and
emails in some business contexts. The course is to enable learners to get acquainted with
some conventions and expressions used in writing requests (information/action),
complaints, apologies or payment and be able to practice these functions and skills
through a number of situational exercises. n addition, they are also asked to know how to
write business correspondent in formal and informal styles.
Course Objectives
To instruct learners to understand the role of communicative writing, especially in
business settings
To ask learners to practice writing some right forms and styles of basic letter/email.
!earners are required to"
- use grammar structure, words, and transitional words or phrases.
- apply the layout of a business letter or an e#mail.
- master the writing process" planning a letter, making a draft $ writing and
checking it.
- understand the requirements and simulated situations given in forms of
exercises in core text and handouts so as to write a good letter suitable for
both content and style.
To improve learners% writing proficiency in the &nglish language.
Learning Outcomes
'fter finishing the course, learners will have acquired knowledge and skills to read and
write some kinds of business letters and emails including"
(eplying to letters of complaint
(esponding to a customer%s request to his / her satisfaction
(efusing a customer%s request
'sking a customer to pay a bill / check
&xplaining the situation and apologi)ing in case of service failure.
Outline course 1
Course Reuirements!

*ourse requirements include, but are not limited to, the following"
+articipating actively in all class meetings
+reparing and completing all written and non#written assignments on time
Te"tboo#! ' reading brick compiled from updated sources for theory sections and
handouts for activity sections.
Outline course 2
Learning Sc$e%u&e
WEE' SESSION STUD( SESSIONS )CTI*IT( SESSIONS
+
, nduction
ntroduction of class
-iagnostic test
.
/riting with +rofessional
mpact
0rammar/ 1pelling
1entence structures
*ommon mistakes
2 3usiness !etter
The 3asic 1tructure
*hoosing a 4ormat
/riting the !etter
,
5 &mails (,)
!ayout 'nd 1tyle
'ttachments
6 &mails (.) The email opening and closing
7 (equest information
(equest information and reply to a request
*ommercial nquiries and orders
-
8 (equest information 'sking for payment
9 1tructuring 1entences
+arts of a 1entence
+unctuation
Types of 1entences
: +urchase letter
+urchase order letter
4ormat and 1ample
-os and -on%ts of purchase order letter
.
,; +urchase letter
+urchase confirmation letter
+urchase cancellation letter
,, +roposals
The 3asic 1tructure
The key elements to a great proposal
/hat to leave out
,. <eeting 'gendas The 3asic 1tructure
*hoosing a 4ormat
/riting the 'genda
Outline course 3
/
,2
(eports
The 3asic 1tructure
The key elements to a report
=sing Tables 0raphs and magery
*ommon mistakes
,5
>ther Types of
-ocuments
(equests for +roposals
+ro?ections
,6
>ther Types of
-ocuments
&xecutive 1ummaries
3usiness *ases
0
,7 +ositive <essages
/rite direct messages that make requests and
respond to inquiries
/rite goodwill messages that convey
kindness and build a positive image
,8 @egative <essages
>utline and apply a plan for refusing typical
requests and claims
,9 +ersuasive <essages
>utline the opening, body, and closing of
persuasive requests
<ake reasonable claims and write successful
complaints
1
,: &mail &tiquette
'ppropriate and effective use of A=rgentA
'void redundant words
.; &mail &tiquette
. B 2 lines per paragraph
1ignoff and 1ignature
Outline course 4