Matric No: ___________________ IPTS/SIM2200/ 0708/Sem2/Final

Answer ALL questions in the spaces provided.

Jawab SEMUA soalan di ruan !an disedia"an#
1 (a) Pure vs. partial e-commerce depends on the degree of digitization involved# Describe and differentiate
brick-and-mortar virtual and click-and-mortar organizations.
Tulen $s# se%ara e&daan berantun "e%ada dar'a( %em%rosesan diital !an terlibat# Teran"an
dan bandin"an oranisasi&oranisasi bata-dan-lepa) maya dan klik-dan-lepa#
(! ")
Answer/ Jawapan :
Brick-and-mortar organizations are purel# ph#sical organizations
Virtual organizations are companies that are engaged onl# in EC. i.e. %ure *+
Click-and-mortar organizations are those that conduct some e-commerce activities #et their business
is primaril# done in the ph#sical world. i.e. %artial *+
1 (b) $ame and briefl# describe the %&' main issues in (-tailing#
Nama"an dan teran"an secara rin"as a"an ,-. isu utama dalam /*&tailin0#
() ")
Answer/ Jawapan :
- Channel conflict with regular distributors is faced b# clic*-and-mortar companies when the# sell
directl# to customers online.
o ultichanneling is a process that integrates a companies online and offline channels
(o%tional 1or student to write t(is as t(e solution2
- !rder fulfillment includes not onl# providing customers with what the# ordered and doing it on
time but also providing all related customer service.
+ (a) ,n brief describe the functionalit# of %ransaction Processing -#stem.
Secara rin"as) teran"an "eunaan Sistem Mem%roses Transa"si3
(+ ")
Answer/ Jawapan :
TPS monitors) collects) stores and %rocesses data enerated 1rom all business transations#
+ (b) Define (/P and its ma0or ob0ective. Also name the drawbac*s to (/P s#stems.
4eri"an ma"sud *5P dan ob'e"ti1n!a !an utama# Jua nama"an "elema(an&"elema(an "e%ada sistem
*5P
(1 ")
Answer/ Jawapan :
(nterprise /esource Planning ((/P) s#stems 213 integrate the planning management and use of all
resources of the organization. 2+3
(/P4s ma0or ob0ective is to tightl# integrate the functional areas of the organization and to enable
seamless information flows across the functional areas. 2+3
Drawbac*s to (/P s#stems are that the# can be5 2!3
e6tremel# comple6
e6pensive and
time-consuming to implement.
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Matric No: ___________________ IPTS/SIM2200/ 0708/Sem2/Final
! (a) $ame and briefl# describe the %&' problem structure that need to be identified in the decision ma*ing
process.
Nama dan 'elas"an secara rin"as ,-. stru"tur masala( !an %erlu di"enal%asti dalam %roses
membuat "e%utusan#
(7 ")
Answer/ Jawapan :
-tructured 8 routine and repetitive problems for which standard solutions e6ist.
9nstructured 8 :fuzz#; comple6 problems for which there are no cut-and-dried solutions
! (b) &hat is virtual databases. &hat are its benefits. $ama %&'.
.%a"a( %en"alan data ma!a3 .%a"a( "elebi(ann!a3 Nama"an ,-.#
(7 ")
Answer/ Jawapan :
-oftware applications that provide a wa# of managing man# different data sources as though the# were
all one large database. 2+3
<enefits of virtual databases include5 2an# + 6 13
=ower development costs>
?aster development time>
=ess maintenance>
-ingle point of entr# into a compan#4s data.
7. (6pert -#stems ((-s) attempt to mimic human e6perts b# appl#ing e6pertise in a specific domain.
Sistem Pa"ar mencuba untu" meniru "e%a"aran manusia denan menuna"an "e%a"aran dalam
domain !an s%esi1i"#
(a) Describe the ?'9/ activities involved in the transfer of e6pertise from an e6pert to a computer
then to a user.
Jelas"an *MP.T a"ti$iti !an terlibat dalam %eminda(an "e%a"aran dari seoran %a"ar "e
"om%uter "emudiann!a "e seoran %enuna#
(1 ")
Answer/ Jawapan :
"nowledge ac#uisition5 @nowledge is from e6perts or from documented sources.
"nowledge re$resentation5 Acquired *nowledge is organized as rules or frames (ob0ective-
oriented) and stored electronicall# in a *nowledge base.
"nowledge inferencing5 Aiven the necessar# e6pertise stored in the *nowledge base the
computer is programmed so that it can ma*e inferences. %he reasoning function is performed in a
component called the inference engine which is the brain of (-.
"nowledge transfer5 %he inferenced e6pertise is transferred to the user in the form of a
recommendation.
+
Matric No: ___________________ IPTS/SIM2200/ 0708/Sem2/Final
(b) $ame %&' benefits of (6perts -#stems.
Nama"an ,-. "ebai"an Sistem Pa"ar#
(+ ")
Answer/ Jawapan :
2an# +3
,ncreased output and productivit# ,ncreased qualit# 'peration in hazardous environments
Accessibilit# to *nowledge and help des*s /eliabilit# Abilit# to wor* with incomplete or uncertain
information Provision of training (nhancement of decision- ma*ing and problem-solving capabilities
Decreased decision-ma*ing time /educe downtime
B ,t is ver# important to have an advantage over competitors in some measures which leads to control of
a mar*et and to larger-than-average profits. &hat are the strategies that #ou would perform to achieve
competitive advantage.
.dala( sanat %entin untu" menda%at"an "e%entinan melebi(i %esain dalam bebera%a %er"ara
!an bole( membawa "e%ada "awalan "e atas %asaran dan untun !an lebi( besar# .%a"a( stratei&
stratei !an anda bole( la"u"an untu" menca%ai "e%entinan %ersainan3
(1C ")
Answer/ Jawapan :
Cost Leadershi$% Produce products andDor services at the lowest cost in the industr#.
&ifferentiation% 'ffer different products services or product features.
'nnovation% ,ntroduce new products and services add new features to e6isting products and services or
develop new wa#s to produce them.
!$erational Effectiveness% ,mprove the manner in which internal business processes are e6ecuted so
that a firm performs similar activities better than its rivals.
Customer-orientation% Eoncentrate on ma*ing customers happ#
FAnswers ma# not necessaril# need to mention the e6act terms used. Description is sufficientG
) (a) &hat do #ou understand b# :identit# theft;.
.%a !an "amu 1a(am denan 6"ecurian identiti73
(7 ")
Answer/ Jawapan :
Erime in which someone uses the personal information of others usuall# obtained from the ,nternet to
create a false identit# and then commits fraud.
?astest growing white-collar crime.
) (b) &hat *inds of damages can this result to.
.%a"a( 'enis "erosa"an !an bole( ter'adi3
(+ ")
Answer/ Jawapan :
<iggest problem is restoring victim4s damaged credit rating.
2or an# other relevant answers3
!
Matric No: ___________________ IPTS/SIM2200/ 0708/Sem2/Final
) (c) How can this problem be controlled. Aive ?'9/ tips.
4aaimana masala( ini bole( di"awal3 4eri"an *MP.T ti%s#
(7 ")
Answer/ Jawapan :
Earr# onl# the credit cards and ,D that #ou need to have with #ou. ?ile others in a safe place.
-ign #our credit cards immediatel#
Do not attach a Personal ,dentification $umber (P,$) or -ocial -ecurit# number to an# cards that
#ou carr# with #ou.
-hred an# document taht contains #our -ocial -ecurit# number or credit card number.
,mmediatel# report the suspected theft or loss if *e# identification document such as a driver4s
licence pasport or -ocial -ecurit# card to the issuing agenc#.
9se strong password for #our 'wn Eomputer
) (d) How can someone recover if hisDher identit# is stolen. $ame %&'.
4aaimana seseoran bole( %uli( semula se"iran!a identiti tela( dicuri3 Nama"an ,-.#
(! ")
Answer/ Jawapan :
An# relevant tips
(tips on te6tboo* page IB)
2(nds3
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