EXHIBIT 21

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Narconon of Oklahoma
Executive Directive
NN of Oklahoma ED # 196
To: Chief Registrar Course NN OK
Info: Executive Director NN OK
P&CSupNN OK
Hatting Officer NN OK
Staff Section Officer NN OK
From: Qual Sup NN OK
Narconon of Oklahoma
Division Six B, Department 17B
*** Chief Registrar ***
Full Hat Checksheet
May 25, 2002
D A T E ~
DATE STARTED: _______ DATE COMPLETED: --- ---
Prerequisites: I)
2)
Narconon Basic Staff Hat
Basic Study Manual
Study Tech: Study Tech is to be applied in full throughout this course. The materials
are to be studied and drilled in sequence. By initiating the blank after each
chccksheet entry, you are attesting that you fully understand and can apply
the data. DRILLS AND PRACTICALS ARE TO BE DONE FULLY TO
THEIR RESULT. If you are not a fast flow student, you must star-rate
check out on all items marked with an asterisk (*).
Purpose:
(Ref: HCOB 13 Aug 72RB, Fast Flow Training). Thjs course does not
require nvinning.
To train and hat the Chief Registrar to carry out the duties of the post and
get the products of that post.
Length of Course: 3 Y2 Weeks part time.
Certificate: Narconon Fully Hatted Chief Registrar
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Product:
Note:
Note:
2
A Narconon fully hatted Chief Registrar who is capable of effectively and
competently producing the products of the post in volume.
Some of the practical exercises on this check sheet can be done on the
executive's post (for example, a Product Debug or Inspection). While on
these practicals he continues with the rest of the checksheet on his study
time.
This course checksheet refers to Hubbard Communications Office Policy
Letters (HCO PL) and Hubbard Communications Office Bulletins
(HCOB). These issues are found as part of the Organization Executive
Course Volumes and Technical Volumes written by well known author
and humanitarian L. Ron Hubbard. Narconon is authorized to use these
specific Technical and Administrative references developed by Mr.
Hubbard as a secular organization. Narconon Arrowhead uses these
Policies and Bulleti ns as Administrative and Technical references as
covered in HCO PL 8 September 1969 - THE ORG EXEC COURSE
INTRODUCTION. Narconon Arrowhead is including these HCO PL
and HCOB on this checksheet as reference only and should not be
considered a reproducti.on of these protected materials in any way.
Section (: Keeping Technology Working
1. HCO PL 7 Feb 1965 "Keeping Scientology Working''
2. HCO PL 17 June l 970RB ''Technical Degrades"
3. HCO PL 14 Feb 1965 "Safeguardi ng Technology"
4. HCO PL 9 Feb 1979Rll "How to Defeat Verbal Tech"
5. HCO PL 15 Feb 1979 ''Verbal Tech: Penalties"
6. HCO PL 10 July 19861 "Keeping Admin Working''
7. CLAY DEMO: How you \viU use standard administrative
policy to boom your org from your post.
Section II: Key Words
l. Clear thoroughly the following words in the Management and a good English
dictionary:
I. Department 2. Dissemination
3. Registrar 4. Hot File
5. Money 6. Procurement
7. Prospect 8. Tag
9. Inflation 10. Body Registration
11. Service 12. Sign-Up
13. Refund 14. Training
715. Waiver 16. Enlighterunent
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17.
19.
21.
23.
25.
27.
29.
31.
Rebate
Hard Sell
Reality
Lines
Contract
Call-In
Receptionist
Intensive
18.
20.
22.
24.
26.
28.
30.
32.
Tech Estimate
Invoice
Re-Sign-Up Registration
Gross Income
Terminals
Central Files
Exchange
Public
Section m: Dissemination Basics
J. Narconon Org Board for Division 6B.
2. CLAY DEMO: The VFP of the Public Registration Department
3. PRACTICAL: Go find the Org board in your org and look at where
Div 6B is on it. Note how it relates to the Divisions on either side of it
and to the Org structure overall, and write this up for the Supervisor.
4. *HCO PL 20 Nov 1965RA "The Promotional Actions of an
Organization"
5. DRILL: Review the promo actions of the Public Registration Division as
\Veil as Dept of Registration and go and inspect and find out which are in
and which arc out. Write up the results for you Supervisor.
6. *HCO PL 21 Jan 1965 "Vital Data on Promotion"
7. DEMO: Points 1-5 and points a-d from the above reference.
8. HCO PL 17 Nov 1965 "The Basic Principals of Promotion"
9. ESSAY: Write an essay on why ''The basic principle of promotion is to
drive in more business than can be driven off by a unit or mistakes can
waste.
10. HCO PL 20 Aug 1979 "Dianetics and Scientology are New"
11. *HCO PL 21 Nov 1968 "Senior Policy"
12. DEMO: What Senior Policy is.
13. HCO PL 27 May 1971 "Service"
14. HCO PL 28 Feb 1965 "Deliver"
15. *HCO PL I 0 Sept 1982 "Exchange, Org Income and Staff Pay"
16. DEMO: The four conditions of exchange and how you as Public Reg Sup
can deliver the fourth condition of exchange.
17. HCO PL 14 July 1970 "Registrar Statistic"
18. HCO PL 16 Apr 1965 "Handling Public Individual"
19. DRJLL: Drill handling the public individual.
Section IV: Registration
1. *Sec ED IS Dec 1958 "Registrar Hat"
2. *HCO PL 21 Sept 1965 VI "Purposes of the Dept of Registration"
3. CLAY DEMO: The prime purpose of the Department of Registration.
4. HCO PL 18 Jun 1965 ll "Areas of Operation"
5. HCO PL 14 Nov 1960 "Urgent PR R"
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6. *HCO PL 11 Nov 1969 11 ''Promotion and Motivation"
7. DEMO: The scale of motivation from the highest to lowest.
8. 1-ICO B 26 Sept 1956 "Registrar"
9. DEMO: Whal the registrar is responsible for and what the D of Pis
responsible for.
10. HCO PL 25 Nov 1969 "Registration"
l 1. HCO PL I 0 Feb 1964 "Enrollment on Self Determinism"
12. DEMO: Why you never accept for training or processing someone who is
not there on their own determinism.
13. *HCO PL I Apr 1981 11 "Interviews"
14. CLAY DEMO: The purpose of the Reg interview.
15. *HCO PL 19 Aug 1960 "Registrar Lost line"
16. DEMO: 'How this PL relates to a Narconon.
17. DRILL: With a twin, drill how this line can remain in in a Narconon.
18. *HCO PL 30 Nov 197 l Blind Registration"
19. DEMO: The three things that a registrar needs to know.
20. HCO PL 14 Feb 1961 "The Pattern of a Central Organization Dept
of Promotion and Registration"
21. PRACTICAL: Liaise with the Dir Life Skills Services and Dir Rehab and
find out \Vho is about to complete a course or auditing cycle. Make
arrangements to interview these people upon completion of the course or
cycle. Get a permanent line set up with the DLSS and Dir Rehab to always
be infoed of students or pcs about to complete.
22. HCO B 15 Jan 1970 II "Handling with Auditing"
23. DEMO: How for the PRS post you can ensure that the student does
24. eventually get handled.
25. "'LRH ED 236 Int "Registration Program No.2"
26. HCO PL I 0 Apr 1964 ''Booming an Org Through Training"
27. "'FC PL 6 Oct 1958 "Who Can be Processed Who Can be
Trained"
28. HCO PL 30 Aug 1960 "Training Restrictions"
29. DEMO: How the prepayment discount is applied.
30. HCO PL 9 Aug 1979 l "Call-In: The Key to Delivery and Future
Income"
31. DEMO: With a twin, demo the re-sign-up line.
32. *HCO PL 6 Dec 1976R "Illegal pcs, Acceptance of High Crime"
33. CLAY DEMO: What constitutes an illegal pc.
34. HCO PL 27 Oct 1964 "Policies on Physical Healing Insanity and
Sources of Trouble"
35. HCO PL 29 Jun 1968 "Enrollment in Suppressive Groups"
36. HCO PL 26 Oct 1975 "Gl/CGI Failed Cases and Failed Students" __
37. CLAY DEMO: How you can be responsible for the Gl/CGI Ratio.
38. HASI PL 21 Apr 1957 "Income"
39. DEMO: The five things that income comes from.
40. HASI PL 27 Sept 1957 "It has come to my attention ... "
41. Sec ED No. 2314 Jun 1959 ' 'Definition ofa Registration"
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42. CLAY DEMO: "The Registrar and Registration personnel help people to
get help"
43. HCO PL 4 Jun 1959 ID ''Definition of a Hot File"
44. LRH ED 234R Int "Registration"
Section V: Bard SeU
1. HCO B 4 Jan 1973 "Confront"
2. CLAY DEMO: What confront means.
3. *HCO PL 26 Sept I 979 III "Copywriting" (sec on Hard Sell)
4. DRILL: Doing hard sell with a twin. Do this over and over until you have
total certainty and no back off.
5. *HCO PL 9 Sept 1981 "How to Sell Scientology to Your Friends"
6. DRILL: Steps 1-4 under the section ''Ilow to do it" with a twin; do this
until you are confident that you can apply these in a registration interview. __ _
7. *HCO PL 23 Oct 1965 "Disse1nination Drill"
8. DRILL: Drill the Dissemination Drill with a twin until you have it down
cold.
Section VI: Big League Sales
(Note: This section may be signed off if you have recently done the Pro Reg Hat.
Other>vise it is vital that you do this section to fully familiarize yourself with Reg
Techniques.)
I . Read Chapter I
2. DEMO: A Scardey cat.
3. DEMO: Someone with legitimate objections.
4. DRILL: Work out 5 examples of each and how to handle. Write them up
for your Supervisor.
5. Read Chapter 2
6. Define the Big League "Go Button"
7. DEMO: How it aligns with LRH Dissemination Drill.
8. DEMO: How data on pages 37-46 relates to the ARC Triangle.
9. Read Chapter 3
10. DEMO: The 5 types of tag.
I I . Read Chapter 4
12. DEMO: A Double Team Close showing how it differs from a Tag.
13. Read Chapter 5
14. DRILL: Situation l: Joe's family are PTS and ill, write out a story you
could tell him to buy a book. Situation 2: Write out how you could
use an "ice water dip" to close a prospect on the Narconon Program.
15. Read Chapter 6
16. DEMO: The I and 3r<1 Musrs relate to the Comm cycle and Tone 40.
17. Read Chapter 7
18. DEMO: When a close is not a close.
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19. Read Chapter 8
20. DEMO: The 6 closing errors.
21. Read Chapter 9
22. DEMO: Why a registrar would have to be very well briefed on alJ the
services of the org plus LRH books, to succeed in closing the
"Professional Buyer".
23. Read Chapter 10.
24. DEMO: How prospecting at the close can assist the survival of the
prospect, the Registrar and the org.
25. Read Chapter 11
Section VII: Finances
l. *HCO PL 23 May 1965 "Rebates"
2. HCO PL l Aug 1966 "Refund Addition"
3. HCO PL 27 Apr 1965 11 "Price Engram"
4. *HCO PL 27 Sept 1970 J "Cutative Prices"
5. CLAY DEMO: The results of giving unauthorized cut rate services to the
public.
6. HCO PL 29 Jan 1979 "Charges"
7. *HCO PL 15 Apr 1982 "Counting of Gross Income"
8. DEMO: Why the moment you vary from the exact, standard on-policy
procedure, you involve yourself in potential confusion that requires
extraordinary solutions.
Section Vlll.: How to Get Production
I. *HCO PL 25 March 1971 Org Series 26
"Valuable Final Products"
2. *HCO PL 7 Aug 19761 "Name Your Product"
3. DRILL: Precisely name some products your dept should produce. Write
it up to your Supervisor.
4. *HCO PL 7 Aug 197611 " Want Your Product"
5. CLAY DEMO: Why one has to \Vant the product before he can get it and
what happens if one doesn' t.
6. *HCO PL 7 Aug 1976 Ul ''To Get You Have to Know How To
Organize"
7. PRACTICAL: In your post time, name, want, and get a product in your
department, using all three of the above 07.8.76 policies. Report on this
to your Supervisor
8. *liCO PL 23 Aug 1979 "Debug Tech"
9. CLAY DEMO: A product inspection per the above PL.
10. PRACTICAL: Do a product inspection per the above PL.
11. DEMO: How you proceed on a debug. Make sure you include the step of
finding a product that can be gotten as well as steps A-R.
12. PRACTICAL: Do a product debug on the area you inspected above, if
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products are not coming out in volume. If they are, find an area where
they are not and debug. Write up the results for the Supervisor so he can
see an actual debug has occurred.
Section IX: Establishment
I. *HCO PL 14 Sept 1970 "Cope and Organize"
2. CLAY DEMO: Why you must cope \Yhile you organize.
3. HCO PL 8 Oct 1970 "Organizing and Products"
4. *HCO PL 22 Sept 1970 "Hats"
5. DEMO: The gradient scale of hats.
6. HCO PL 13 Sept 1970 "Hats Vital Data"
7. *HCOPL 14 Feb 1980 "Order Vs. Disorder"
8. DRILL: The inspection steps and handlings for disorder with a twin who is
familiar with this policy.
9. *HCO PL 6 Dec 1970 "Third Dynamic De-Abberation"
10. PRACTICAL: Draw up an Admin Scale for your post.
Section X: Admin TRs
1. *HCOB 17 May 1982 "Admin TRs"
2. Using the above reference exactly, do these TRs.
A)
C)
3.
4.
TRMESTO
TRMEST 1
TRMEST2
TRMEST3
TRMEST4
TRMESTBBO
TRMESTBB 1
TRMESTBB2
TRMESTBB3
TRMESTBB4
TRR/WMEST
TR R/W PEOPLE
B) TR PEOPLEO
TR PEOPLE 1
TRPEOPLE2
TRPEOPLE3
TRPEOPLE4
TR PEOPLE BB 0
TR PEOPLE BB 1
TR PEOPLE BB 2
TR PEOPLE BB 3
TR PEOPLE BB 4
Section XI: Clay Demo Exercises
1. Read the section on "Hats" from HCO PL 31Jan1965 Dev-T
2. CLAY DEMO:
a. Work out in clay the org in relation to the field and public in clay, __ _
b. Work out your job in relation to the rest of the org;
c. Work out your job in clay in relation to your job and yourself.
3. Do (a), (b) and (c) again.
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Section XII: Apprenticeship
A certificate of the post is to be issued but only when the period of apprenticeship
has been served satisfactorily and valid stats of the post are presented. (Ref: HCO
PL 12 Aug 1971 "Hat Checksbeet Requirements")
Upon successful completion of the above step, the following attest is to be
con1pleted (RefHCO PL "Hat Check sheet Requirements"):
A. I have studied all the materials of the post I am in training for.
B. I have studied and know:
My post in relationship to the org;
My post in relationship to myself.
C. I have worked on the post long enough to know the post, its functions,
lines, terminals, what particles flow through the post, what changes I make
to all those, what products I am expected to achieve and can achieve.
D. And I have become a valuable and fully contributive member of the org.
The senior and the staff member attest to the achievement of the above
criteria:
I attest that has achieved each of the points (A)-(D)
above, and can now be certified and posted as Narconon Chief Registrar (Provisional).
Senior: _____________ Date: _______ _
Student: _____________ Date: --- -----
Section XIII: Attest
I attest that I have fully completed the above checksheet, have no misunderstoods
on the course materials and can consistently and successfully apply the course materials.
Student: --------- ----Date: - ------ -
I attest that the above named student has fully completed the checksheet, knows
and can apply the materials of the course and has no misunderstoods.
Supervisor: ___________ Date:--------
Conditional: If the student is not Fast Flow, then an examination is to be passed in Qua!
on the materials of this checksheet.
Examiner: ____________ Date: --------
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