Scenario 1: Broken Mobile

a. Location: At a shop Characters: Salesperson and Customer

Student A: Customer Student B: Salesperson
You bought a mobile from this shop, but its not
working properly. You want a new phone from this
shop by the end of the day. Ask the salesperson to
give you a new one.
Youre a salesperson at the shop. A customer comes
in with a phone which doesnt work properly. Ask
him/her whats wrong with it. Explain that he/she
cannot get a new phone today.

b. Class Questions By the end of this role play, the class must be able to answer these questions:

a. In which shop is the dialogue taking place? (Name and type of shop)
b. What exactly is wrong with the mobile?
c. Why does the customer need a new phone by the end of the day?
d. Why cant the salesperson give a new phone?
e. What does the salesperson recommend as a solution to this problem?

c. Writing In your exercise book, write a dialogue based on your scenario. Use the expressions
below to help you.

d. Useful Expressions that you can include in your dialogue.
English Expression Notes or translation
My mobile is not working properly.
Its not connecting to
How soon can I get a new phone?
What seems to be the problem?
Have you tried turning it off and turning it on again?
Im afraid thats not possible.
The earliest I can get a new phone to you is
Pardon me, but
I seem to be experiencing a problem with







Scenario 1: Broken Mobile
a. Location: At a shop Characters: Salesperson and Customer
Student A: Customer Student B: Salesperson
You bought a mobile from this shop, but its not
working properly. You want a new phone from this
shop by the end of the day. Ask the salesperson to
give you a new one.
Youre a salesperson at the shop. A customer comes
in with a phone which doesnt work properly. Ask
him/her whats wrong with it. Explain that he/she
cannot get a new phone today.

b. Class Questions By the end of this role play, the class must be able to answer these questions:

a. In which shop is the dialogue taking place? (Name and type of shop)
b. What exactly is wrong with the mobile?
c. Why does the customer need a new phone by the end of the day?
d. Why cant the salesperson give a new phone?
e. What does the salesperson recommend as a solution to this problem?

c. Writing In your exercise book, write a dialogue based on your scenario. Use the expressions
below to help you.

d. Useful Expressions that you can include in your dialogue.
English Expression Notes or translation
My mobile is not working properly.
Its not connecting to
How soon can I get a new phone?
What seems to be the problem?
Have you tried turning it off and turning it on again?
Im afraid thats not possible.
The earliest I can get a new phone to you is
Pardon me, but
I seem to be experiencing a problem with