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SAP CRM2007 & 7.0 ONLINE TRAINING CONTENT
Introduction to:
Fundamnta!" and arc#itctur o$ SAP CRM
SAP CRM Mar%tin&
SAP CRM '( C#ann! )E*Commrc+
SAP CRM Sa!" modu!
SAP CRM Intraction Cntr
SAP CRM Sr,ic modu!
SAP CRM Fi!d A--!ication"
Im-!mntation & o-ration o$ SAP CRM
SAP CRM .ti!iti"
O,r,i/ on S0
CRM Midd!/ar
CRM 120 *.SER Intr$ac CRM 200737.0 .I con$i&uration" ) 4SP a--!ication M5C o,r,i/ +
6. 0tai!d o,r,i/ on CRM 2007 .I
2. Com-onnt /or%(nc# cu"tomi"ation" $or 4SP a--!ication at .I !,!
7. R,i"ion on /#at a!! di"cu""d and #and" on """ion3 t"t
8. 4u"in"" ro!" cu"tomi"in& 3PFCG 3ro! con$i& %9" 3na,i&ation (ar -ro$i! cu"tomi"in&
1. con$i&uration $or /or%cntr" 3!o&ica! !in% &rou-" dirct !in%
:. CRM 0tai! o,r ,i/ 3 4P Ma"tr 0ata o,r,i/
7. .I Conc-t 3com-onnt /or%(nc# #and" on """ion"
2. Na,i&ation 4ar Cu"tomi;in& and Tran"action Launc#r3
<. Arc#itctur 4SP o,r,i/ on Gni! !a9r 4OL !a9r
60..I Con$i&uration
66.Ea"9 En#ancmnt 'or%(nc# and A--!ication En#ancmnt Too!
62.Com-onnt En#ancmnt Conc-t
67.S%in Con$i&uration
CRM 600***4a" cu"tomi;in&
6. CRM (a"ic data:
2. Account Mana&mnt
7. Or&ani;ationa! mod!
8. Product ma"tr
1. Cu"tomi;in& "ttin&" $or ac# o(=ct
:. CRM (u"in"" tran"action"
7. O,r,i/ o$ &nric $unction" in (u"in"" tran"action"
2. Acti,it9 mana&mnt
<. Cu"tomi;in& $or t#" o(=ct"
60.Proc"" contro! and dtrmination
66.Partnr dtrmination
62.4a"ic" conc-t" o$ CRM midd!/ar
67.Introduction to t# CRM '(C!int ."r Intr$ac
68.CRM (u"in"" tran"action"
61.O,r,i/ o$ &nric $unction" in (u"in"" tran"action"
6:.Cu"tomi;in& $or t#" o(=ct"
67.o--ortunit9 m&mt
62.Partnr dtrmination
6<.O,r,i/ o$ -ricin& in CRM
20.CRM (i!!in&
26.4a"ic" conc-t" o$ CRM midd!/ar
22.Introduction to t# CRM '(C!int ."r Intr$ac

CRM 700****Sr,ic
6. Sr,ic modu! o,r,i/ and "cnario"
2. Sr,ic tic%t -roc""in& tran"action"
7. "r,ic ordr -roc""in&
8. Com-!aint mana&mnt
1. Sr,ic contract -roc""in&
:. Ca!! cntr "r,ic d"% cu"tomi"ation" "ttin&"
7. CTI o,r,i/ and $unctiona!it9
2. CRM 2007 and 7.0 .I con$i&uration $or "r,ic "cnario" u"in& "r,ic (u"in"" ro!"
<. Sr,ic >uotation
60./arrant9 mana&mnt
66.r"ourc -!annin& too!
62.In"ta!!(a" mana&mnt
67.Ca" mana&mnt
68.IT ?!-d"% "tu- con$i&uration"
CRM :00****Mar%tin&
6. O,r,i/ o$ mar%tin& mana&mnt in SAP CRM
2. Mar%tin& P!an" and cam-ai&n mana&mnt
7. Pr-aration and E@cution o$ cam-ai&n"
8. S&mntin& (u"in"" -artnr"
1. Mar%tin& attri(ut"
:. Gra-#ica! Mod!r
7. Cratin& -ro$i!" and tar&t &rou-"
2. Pr"ona!i;d mai! $orm"
<. Cratin& -r"ona!i;d *mai!"
60.Lad Mana&mnt a
66.
CRM 700 *****Sa!"
6. O--ortunit9 mana&mnt and Pi-!in Pr$ormanc Mana&mnt
2. Contract mana&mnt
7. Acti,it9 mana&mnt in SAP CRM Sa!" ordr mana&mnt3 >uotation mana&mnt
Intraction Cntr 'inC!int ACa!! Cntr B SAP G.IC )CR800+
Intraction Cntr '(C!int ACa!! Cntr B '( 4a"d+ )CR860+
6. IC A&nt $unction"
2. IC Mar%tin& and Sa!"
7. IC Sr,ic
8. IC '( C!int Function" and Pro$i!"
1. Communication Arc#itctur
:. A&nt In(o@
7. IC mana&r $unction"
2. IC 'or%$orc Mana&mnt

CRM IS .ti!iti" 7.0
4a" Cu"tomi"ation $or IS .ti!iti"
6. Cu"tomi;ation "t-" $or 4u"in"" Partnr
2. St-/i" @-!anation and data $!o/ $or 4u"in"" Partnr
7. Cu"tomi;ation St-" $or 4u"in"" A&rmnt
8. St-/i" @-!anation and data $!o/ $or 4u"in"" A&rmnt
1. Cu"tomi;ation St-" $or Tc#nica! 0ata
:. St-/i" @-!anation and data $!o/ $or Tc#nica! 0ata
7.Ad,anc cu"tomi"in& in IS .ti!iti"
2 IC /(c!int .I (u"in"" ro!" $or IS uti!iti" con$i&uration"
< ot#r con$i&uration" and cu"tomi"ation ara"