Refection # 1

Date: 19/07/2014
Dipak Kumar Singh
HO!S!R"#$!S % Ser&ing 'ith (ru)t
Onne Mads/Cooks Servces
We a nd t very dmcut when t comes to ndng the Mad or Cook who suts or
fu our requrement. To overcome ths Im pannng to aunch the On-ne Porta to
provde the mad and cook servce.
Outne for the Servces:
Probem Faced:
1. There s no organzaton to provde onne for the mad/cook.
2. The money/fees charged by them are aso not even or xed.
3. The mad/cook s not vered, so there s sense of nsecurty whe hrng
them.
4. The eaves taken are aso not even or pre-dened.
5. There s no contract between the mad/cook and the hrng party.
Work to be carred Out:
1. Take market survey to determne the wages demanded by the mad
/cook and what the peope are wng to pay.
2. Determne the area where the servce s to aunch
3. Determne the number of mad/cook avaabe n the area
4. Determne the quaty and quantty of mad/cook
5. Decde the average wages to be pad to the mad/cook
6. Types of contract to be framed for the mad/cook and the hrng party
7. The way to verfy the mad/cook, so there s sense of securty
8. The cost nvoved to start and run these servces.
9. The fees to be charged for the servces.
10. The way/source to get the nance/capta to start the servce.
11. The omce space and the nfrastructure needed.
12. The requrement of manpower
Way to Impement:
1. Desgn the ayout of the pages
2. The database to be used to store the nformaton
3. Layout of the on-ne regstraton form for the customer.
4. How to enro the mad/cook
5. The name of the Frm (Home servces/Kaamkaa|)
8. The desgn of the ID card to be ssued to the mad /cook
9. Marketng/Advertsement to be taken (f any)
AEIOU
*cti&it+:
Lookng For Mads/cooks
Dmcuty n Fndng Mads
!n&ironment:
Socety
House,
Apartment,
Ktchen
#nteraction:
Cookng
Cearng
Wth Famy Members
O,)er&ation:
Searchng,
Wastng tme and money,
Does not get desre and good quaty mads/cooks
Lack of trust
Dmcuty to nd,
Very demandng
Leaves are not even and frequent.
-)er:
Fames
Workng coupe
Students
Bacheors
.ourne+ ap:
/ook0*)k0(r+:
Not Happy Wth
the Mads
Servce
Get and hres
Mads
Try to nd Mads Agency or
contact Neghbors
Dmcuty n Fndng
Reabe and safe Mads
Dmcuty n
Fndng Ouaty
Mads
Lookng For
Mads
What dd you observe?
My observaton so far s that thought t ook very smpe to aunch the onne porta
but the rea probem w be faced n the mpementaton phase, as Im not abe to
nd the cear cut dea how to move ahead wth the mpementaton, how to brng
mads, cooks under one umbrea, why w prefer to work under my organzaton,
how to draft the contract, wages, eaves for them.
What dd peope say or not say?
I had short survey or the nteracton wth peopes n Mayur Vhar Phase 1, to know
what peope thnk about hrng mads or cook from an agency/onne webste. The
rst queston they had n ther mnd was: Is the mads/cook reabe, dd you verfy
ther background, Is poces vercaton done, have you checked the quaty of
servce they provde, how much you w be chargng, have you decded number of
eaves they w take. The most mportant questons that a of them asked why they
shoud trust and hre from onne webste.
What toos dd you try?
AEIOU and |ourney Map, Look-Ask-Try
What was the ehect of those toos on your thnkng?
The toos gave carty to Ides and hep n better understandng of probem.
Dd your denton of the probem changed over tme?
Yes the probem dd changed, n the begnnng t appeared to be very smpe and
easy, but workng on the probem and at the same tme gettng more nsght the
probem seems to be deepy rooted n the mnd set of the peope has and most
mportant the trust factor payed a bg roe whenever peope hres mads/cook for
ther home.
Dd you reframe the probem? If so,how?
Earer the probem was gettng mads /cooks for the househods but know the
actua probem s not n the gettng them but they nd t dmcut to trust them
before they are hred, the quaty factor came 2
nd
to trust.