Document number 8AL90601USAC\11 Ed.

03
Alcatel-Lucent OmniC! Enter"ri#e Communication Ser$er relea#e %8.0
%e$i#ed &ebruar' (008
Alcatel-Lucent
OmniC! Enterprise
Communication Ser$er
Alcatel )63* +oice and &a, -ail

Copyright Alcatel-Lucent 20002008. All rights reserved.
Passing on and copying of this document use and communication of its contents not
permitted !ithout !ritten authori"ation from Alcatel-Lucent.
#otice
./ile rea#onable e00ort i# made to en#ure t/at t/e in0ormation in t/i# document i# com"lete
and accurate at t/e time o0 "rintin12 3e can not a##ume re#"on#ibilit' 0or an' error#. C/an1e#
and4or correction# to t/e in0ormation contained in t/i# document ma' be incor"orated into
0uture i##ue#.
5/i# document introduce# t/e Alcatel-Lucent OmniC! Enter"ri#e Communication Ser$er2 it#
"roduct# and 0eature#. All document# a##ociated to t/i# introduction co$er mo#t o0 t/e
a#"ect# 0or de#i1nin1 o00er# ba#ed on current manu0acturer# and bu#ine## "artner a1reement#.
5/e' include introductor' e,"lanation# to "o#ition t/e o00er in relation to client need#.
%e0erence# to in-de"t/ documentation are indicated to direct 'ou to "roduct de#cri"tion# or
"roduct #ite#.
$ho %hould &se this 'ocument(
A# an introductor' o00er2 t/i# document can be u#ed b' Alcatel-Lucent $endor#2 client#2
"artner# and a##ociate# in$ol$ed 3it/ t/e im"lementation o0 Alcatel-Lucent C! #'#tem#.
)erms and A**reviations &sed in this 'ocument
5erm# and abbre$iation# #"eci0ic to eac/ #ub6ect ma' be noted in indi$idual 1lo##arie#.
A 1eneral o$er$ie3 document i# a$ailable in t/i# documentation #et.
Changes %ummary
5/e Standard O00er document #et i# ba#ed on a #"eci0ied relea#e and eac/ document can
contain a 7./at8# ne39: c/a"ter to indicate "roduct modi0ication# a##ociated 3it/ t/e
relea#e.
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Alcatel 4635 Voice and Fax Mail

Contents
+ ,ntroduction.......................................................................................-
1.1 O$er$ie3........................................................................................9
1.( ;ac<1round on Alcatel-Lucent8# +oice -ail S'#tem#......................................9
2 %ervices...........................................................................................++
(.1 O$er$ie3......................................................................................11
(.( +oice -ail Ser$ice............................................................................1(
(.(.1 +oice -ailbo,..........................................................................1(
(.(.( Acce##in1 a -ailbo,...................................................................1(
(.(.3 %ecei$in1 =oti0ication o0 .aitin1 -e##a1e#.......................................1)
(.(.) U#er >uide#............................................................................1*
(.(.* Lea$in1 a -e##a1e ?Call An#3erin1 -ode@.........................................16
(.(.6 %e$ie3in1 -e##a1e#...................................................................1A
(.(.A Sendin1 -e##a1e#......................................................................18
(.(.8 %ecordin1 Con$er#ation#.............................................................19
(.(.9 .a<e-u"4%eminder...................................................................(0
(.(.10 Botel....................................................................................(0
(.3 Automated Attendant.......................................................................(1
(.3.1 Cntroduction............................................................................(1
(.3.( Sin1le Di1it -enu#.....................................................................((
(.3.3 +oice Cn0ormation Center............................................................((
(.3.) +oice &orm#............................................................................(3
(.3.* E,am"le o0 an Automated Attendant Structure...................................(*
(.) &a, -e##a1in1 Ser$ice.......................................................................(6
(.).1 &a, Store and &or3ard...............................................................(6
(.).( &a, on Demand........................................................................(A
(.).3 &a, O$er0lo3...........................................................................(A
(.).) &a, ;roadca#t..........................................................................(A
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Alcatel 4635 Voice and Fax Mail

(.* Alcatel )63* =et3or<in1 Ser$ice..........................................................(A
(.*.1 Cntroduction............................................................................(A
(.*.( Bomo1eneou# =et3or<in1...........................................................(8
(.*.3 Standard =et3or<in1.................................................................(8
(.*.) Di1ital =et3or<in1....................................................................(8
(.*.* Betero1eneou# =et3or<in1..........................................................(9
(.*.6 +C- C/aracteri#tic#..................................................................(9
(.*.A 5/e Alcatel-Lucent +C- O00erin1..................................................30
(.*.8 +C- and Octel C =et3or<in1 Com"ari#on........................................30
. Administration....................................................................................+
3.1 ro0ile#........................................................................................31
3.( -ana1ement..................................................................................31
3.3 Audit...........................................................................................31
3.) %e"ort#........................................................................................31
/ %ystem Capacity and Limits of Alcatel /0.1.................................................
Note: Some equipment, components, or features (particularly earlier versions) may
not be offered in every country (e.g., U.S. and Canada). or more information,
contact your !lcatel"#ucent representative.
8AL90601USAC/11 Ed. 03 February 2008 6/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

List of 2igures
1. Alcatel-Lucent &a, -ana1er A""lication#.........................................................(*

+ ,ntroduction
1.1 O$er$ie3
5/e Alcatel )63* a""lication i# a $oice and 0a, me##a1in1 #'#tem 0ull' inte1rated into t/e
Alcatel-Lucent OmniC! Enter"ri#e Communication Ser$er. 5/i# inte1ration o00er#
#ub#criber# ?u#er#@ and caller# additional #er$ice# 3it/ uniDue u#er-0riendline## and
tran#"arent 0eature acce##. 5/e #'#tem admini#trator# can bene0it 0rom a #in1le "oint o0
mana1ement b' u#in1 t/e embedded or dedicated Alcatel-Lucent OmniC! Enter"ri#e
Communication Ser$er )A,, "lat0orm#.
1.2 ;ac<1round on Alcatel-Lucent8# +oice -ail S'#tem#
Alcatel-Lucent /a# been a 3orld3ide leader in $oice mail #'#tem# 0or enter"ri#e# #ince 1998
and /a# #i1ni0icant e,"erience in under#tandin1 and meetin1 enter"ri#e $oice mail
reDuirement#.
5/e Alcatel-Lucent a""roac/ i# to allo3 eac/ u#er to /andle incomin1 call# e00icientl' and
3it/ ea#e2 3/et/er t/e u#er i# "re#ent2 a3a' 0rom t/eir de#<2 or bu#' on t/e tele"/one.
Cn addition to automated attendant ?3elcome@ #er$ice#2 t/e Alcatel-Lucent OmniC!
Enter"ri#e Communication Ser$er $oice mail a""lication# o00er natural interacti$e
me##a1in1. 5/i# increa#e# t/e Dualit' and e00icienc' o0 communication bet3een collea1ue#
and co3or<er# 3it/in t/e #ame enter"ri#e. Sendin1 a me##a1e $ia an Alcatel-Lucent $oice
mail #'#tem i# a# ea#' a# "lacin1 a call to anot/er indi$idual.
An im"ortant a#"ect o0 an' #ucce##0ul $oice mail #er$ice i# ea#e-o0-u#e and o"eration.
Alcatel-Lucent /a# a "ro$en trac< record o0 inno$ation in /uman 0actor er1onomic#.
&rom indi$idual automated attendant #er$ice# to more #o"/i#ticated 1lobal enter"ri#e
automated attendant #er$ice#2 eac/ call i# e00icientl' /andled b' routin1 caller# to t/e
correct "art' or "ro$idin1 in0ormation rele$ant to t/e call.
A# a mar<et leader in $oice mail #'#tem#2 Alcatel-Lucent "ro$ide# t/orou1/ cu#tomer
#u""ort 0or im"lementin1 enter"ri#e 1lobal $oice me##a1in1 #er$ice# and i# a$ailable
t3ent'-0our /our# a da'2 #e$en da'# a 3ee<.
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Alcatel 4635 Voice and Fax Mail

2 %ervices
(.1 O$er$ie3
Alcatel )63* i# a multi-#er$ice $oice and 0a, a""lication t/at em"/a#iEe# voice mail #er$ice.
Ct enable# caller# to lea$e a me##a1e in a u#er8# $oice mailbo, 3/en t/e u#er i# bu#' or a3a'
#o t/at t/e' do not mi## call#. 5/i# "er#onal #er$ice i# t/e mo#t commonl' and mo#t 3idel'
u#ed 0eature o0 t/e #'#tem.
Alcatel )63* $oice and 0a, mail al#o o00er# t/e 0ollo3in1 ba#ic #er$ice#F
3oice messaging 0eature# t/at allo3 t/e o3ner o0 a mailbo, to #end me##a1e# to ot/er
mailbo, u#er#2 3/et/er t/e' are "art o0 t/e #ame #'#tem or remote u#er#
Automated attendant 4automatic s!itch*oard5 0eature# t/at allo3 t/e $oice mail
#'#tem to act li<e an attendantF an#3er incomin1 call#2 tran#0er t/em to a reDue#ted or
"re-de0ined number or mailbo,2 u#in1 addre##in1 b' name or b' number.
3oice and 2a6 applications to "re#ent com"an' in0ormation ?o"enin1 time#2 de#cri"tion
o0 de"artment# Ge.1.2 mar<etin1H2 "roduct catalo1#2 etc.@ and to "ro$ide automation o0
ta#<# li<e Due#tionnaire#2 0a,-on-demand2 or 0a, o$er0lo3.
&*i7uity service2 3/ic/ enable# a caller to #elect $ariou# o"tion# ?o00ered b' t/e
UbiDuit' a##i#tant@ 3/en t/e caller cannot reac/ t/e reDue#ted u#er. 5/e con0i1uration
o0 #"eci0ic automated attendant "arameter #ettin1# create# t/e UbiDuit' a##i#tant.
Cn addition to t/e#e #er$ice#2 Alcatel )63* $oice mail "ro$ide# t/e 0ollo3in1 ad$anced
#er$ice#F
Alcatel /0.1 #et!or8ing service2 3/ic/ enable# t/e Alcatel )63* $oice mail node to be
connected 3it/ #e$eral ot/er $oice mail node# ?Alcatel )63* and )6)* $oice mail
#'#tem#2 or $oice mail eDui"ment 0rom ot/er manu0acturer#@ o$er analo1 or C net3or<#.
Alcatel /0.1 9y 9essaging service2 3/ic/ allo3# mailbo, o3ner# to acce## t/eir $oice
mail 0rom a remote C ?e-mail client@ $ia t/e C net3or<.
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Alcatel 4635 Voice and Fax Mail

(.( +oice -ail Ser$ice
2.2.+ 3oice 9ail*o6
5/e standard $oice mailbo, i# t/e mo#t commonl' u#ed 0or $oice mail #er$ice#. Ct i#
dedicated to an o00ice "/one ?di1ital2 analo12 or C@ 3/o#e o3ner i# t/e onl' "er#on allo3ed
to retrie$e and mana1e me##a1e#. 5/i# mailbo, o00er# all #tandard $oice mail #er$ice#. Eac/
mailbo, o3ner i# a##i1ned a cla## o0 #er$ice ?COS@ de0inin1 t/e #er$ice# aut/oriEed 0or t/eir
mailbo,.
Eac/ mailbo, can be 1i$en t3o identitie#F
One main identit' ?u#uall' eDui$alent to t/e mailbo, o3nerI# o00ice "/one@
One alia# identit' ?can be an' internal number or e,ternal number in order to #/are
acce## to t/e mailbo, 3it/2 0or e,am"le2 a DEC5 "/one2 a cellular "/one2 or a "er#onal
0a, DCD number@
2.2.2 Accessing a 9ail*o6
(.(.(.1 -ain a##3ord
-ailbo, acce## i# #ecured b' a "a##3ord. ./en a u#er 0ir#t acce##e# t/eir $oice mailbo,2
t/e' are reDuired to c/an1e t/e de0ault "a##3ord b' enterin1 a ne3 code o0 t/eir o3n
c/oo#in1.
C0 a u#er 0or1et# a "a##3ord2 t/e #'#tem admini#trator can a##i1n a ne3 tem"orar'
"a##3ord.
Characteristics
a##3ord len1t/ i# $ariable "er u#er ?0rom t/ree to 0i0teen di1it#@.
5/e admini#trator can limit t/e number o0 da'# 0or 3/ic/ t/e "a##3ord i# $alid ?0rom 1
to 36*@. A0ter t/i# "eriod2 t/e u#er mu#t enter a ne3 "a##3ord.
5/e #'#tem admini#trator can al#o 0orce t/e #'#tem to c/ec< 0or tri$ial "a##3ord#.
%8ip pass!ord feature allo3# t/e u#er to enter t/eir mailbo, 3/en t/e Alcatel )63*
#'#tem i# acce##ed directl' under t/e mailbo, o3nerI# identit' ?main or alia#@.
Access security feature allo3# mailbo, u#er# to trac< unaut/oriEed acce## attem"t# to
t/eir mailbo,e#. ./en t/i# 0eature i# acti$ated2 t/e #er$er reDuire# u#er# to record t/eir
name# eac/ time t/e' acce## t/eir mailbo,e#.
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Alcatel 4635 Voice and Fax Mail

(.(.(.( Additional a##3ord#
5/e Alcatel )63* u#er ma' #/are t/eir mailbo, 3it/ t/e 0ollo3in1 "ri$ile1ed u#er#F
>ue#t 12 >ue#t (
Bome
A##i#tant
:uest and ;ome Pass!ords
A u#er ma' a##i1n u#e o0 a #"ecial "ortion o0 t/eir mailbo, to a 1ue#t. 5/i# i# accom"li#/ed
b' a##i1nin1 a :uest "a##3ord. 53o 1ue#t "a##3ord# ma' be a##i1ned to eac/ u#er.
U#er# can #imilarl' a##i1n u#e o0 a "ortion o0 t/eir mailbo, to be u#ed b' t/eir 0amilie#.
A##i1nin1 a Bome "a##3ord doe# t/i#. ./en acce##in1 me##a1e#2 t/e me##a1e# 0rom t/e
Bome "ortion o0 t/e mailbo, are "la'ed be0ore all ot/er u#er me##a1e#.
>ue#t# ?Bome u#er#@ ma' 1ain acce## to t/e Alcatel )63* #'#tem b' enterin1 t/e u#er8#
mailbo, number and t/eir 1ue#t ?Bome@ "a##3ord. Once t/e 1ue#t# ?Bome u#er#@ /a$e
entered t/eir #ection o0 t/e u#er8# mailbo,2 t/e' ma' onl'F
Li#ten to me##a1e# 0rom t/eir 7Bo#t: u#er ?and re"l' to t/em2 i0 nece##ar'@.
Send a me##a1e to t/eir 7Bo#t: u#er.
Assistant Pass!ord
An a##i#tant "a##3ord ma' be a##i1ned to a##i#tant# or an'one 3/o need# to #creen call#. Ct
allo3# t/em to /a$e acce## to t/e en$elo"e in0ormation o0 t/e me##a1e# in t/eir /o#t#I
mailbo,e#. Ct doe# not allo3 t/em to li#ten to an' o0 t/e me##a1e content#.
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Alcatel 4635 Voice and Fax Mail

2.2.. <eceiving #otification of $aiting 9essages
5/e u#er i# noti0ied o0 a ne3 me##a1e b'F
LED4icon noti0ication ?and e$entuall' di#"la'@ on o00ice %e0le,e# and C 5ouc/ "/one#.
LED indication on LED-eDui""ed analo1 "/one#.
Cn0ormational $oice "rom"t# on an' "/one 3/en t/e u#er "ic<# u" t/e "/one.
Out1oin1 call noti0ication to a u#er-con0i1ured "/one or "a1er.
E$amples of information display
E$ample %it& '()* set:

Main menu Voice: 1 new 0 old
Exit NewMsg Review Send ChkRcp
LE% and !c&n n&t!'!cat!&n
%!()lay !nd!cat!&n
Out1oin1 call noti0ication #ettin1#.
8AL90601USAC/11 Ed. 03 February 2008 1*/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

E$ample %it& +, -ouc& set:
5/e Alcatel )63* can call u#er# 3/ere$er t/e' are ?remote location or mobile "/one@ 3/en
ne3 me##a1e# are recei$ed. U#er# can de0ine one or t3o "ermanent noti0ication #c/edule#
and one tem"orar' #c/edule2 in#tructin1 t/e #'#tem 3it/ t/e 0ollo3in1 in0ormationF
5/e tele"/one ?or "a1er@ number 3/ere t/e' can be reac/ed.
5/e time "eriod 3/en t/e' 3ill acce"t call#.
5/e t'"e# o0 me##a1e# ?ur1ent onl'2 all me##a1e#@ t/at are to tri11er t/e noti0ication.
5/e u#er mu#t enter a "a##3ord to re$ie3 t/e me##a1e?#@. 5/e' can deacti$ate e,ternal
noti0ication 3it/out lo#in1 o"tion "arameter#.
2.2./ &ser :uides
+oice "rom"t menu# /el" u#er# to e00ecti$el' u#e t/e #er$ice b' "re#entin1 t/e a$ailable
o"tion# accordin1 to t/e conte,t. 5/ere are t/ree le$el# o0 $oice "rom"t menu#. 5/e#e
t/ree le$el# accommodate t/e ne3 u#er a# 3ell a# t/e e,"erienced u#er 3/o 3ant# to
na$i1ate Duic<l' t/rou1/ t/e #'#tem. 5/e $oice "rom"t# al#o /el" to introduce
ine,"erienced u#er# to ne3 0eature#.
Alcatel-Lucent Ad$anced %e0le,e# and C 5ouc/ "/one# "ro$ide t/e u#er# 3it/ e,tra
in0ormation re1ardin1 t/eir mailbo, content and me##a1e en$elo"e#. Cn addition2 t/e#e
u#er# can mana1e t/e mailbo, Duic<l' and ea#il' u#in1 t/e %e0le,e# or C 5ouc/ #o0t <e'#.
5/e di#"la' o00er# conte,t-#en#iti$e o"tion# t/at can be "er0ormed 3it/ one touc/ on t/e
corre#"ondin1 #o0t <e'.
8AL90601USAC/11 Ed. 03 February 2008 1$/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

2.2.1 Leaving a 9essage 4Call Ans!ering 9ode5
C0 t/e u#er i# not a$ailable to an#3er a call and /a# acti$ated 0or3ardin1 to t/eir $oice
mailbo,2 t/e call i# tran#0erred to t/e mailbo,.
Di00erent me##a1e# are "la'ed accordin1 to t/e #tatu# o0 t/e called u#erF
er#onal 1reetin1 me##a1e i# "la'ed i0 t/e u#er i# ab#ent ?no an#3er@.
;u#' 1reetin1 me##a1e i# "la'ed i0 t/e u#er i# alread' in con$er#ation ?on t/e "/one@.
Ab#ence 1reetin1 me##a1e i# "la'ed i0 t/e u#er i# ab#ent 0rom t/e o00ice 0or an e,tended
"eriod ?tra$elin12 /olida'#2 $acation2 etc.@ Accordin1 to a u#erI# COS2 an e,tended
ab#ence 1reetin1 ma' or ma' not allo3 me##a1e# to be recorded. ./ate$er t/e #tatu# o0
t/e mailbo,2 caller# 3ill al3a'# be o00ered t/e o""ortunit' to call t/e attendant or lea$e
a me##a1e 0or #omeone el#e.
A0ter recordin1 t/e me##a1e 0or t/e mailbo, o3ner2 t/e caller can re"la' t/e me##a1e2
delete and rerecord2 continue recordin12 and con0irm or dro" t/e me##a1e.
E$ample %it& '()* set:
R e c o r d y o u r m e s s a g e
< < < P a u s e E n d R s t a r t
E$ample %it& +, -ouc& set:
Characteristics=
5/e caller can mar< a me##a1e a# 7ur1ent:.
5/e caller can 1et /el" 0rom t/e attendant b' dialin1 t/e a##i1ned attendant acce##
code.
C0 t/e caller /an1# u" ?durin1 or a0ter recordin1@2 t/e me##a1e i# deli$ered to t/e
mailbo,.
Eac/ 1reetin1 can be modi0ied and "er#onaliEed b' t/e u#er. C0 t/e u#er /a# not recorded
a me##a1e 0or t/e 1reetin1# li#ted abo$e2 t/e de0ault #'#tem me##a1e# are "la'ed. &or
t/e com0ort o0 t/e caller2 t/e#e #'#tem me##a1e# al3a'# include t/e recorded name o0
t/e u#er.
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Alcatel 4635 Voice and Fax Mail

2.2.0 <evie!ing 9essages
Durin1 me##a1e re$ie32 t/e u#er /a# acce## to a 3ide ran1e o0 action# u"on me##a1e#. 5/e
u#er canF
%e"la'2 #<i"2 #<i" to arc/i$ed me##a1e#2 #a$e or delete a me##a1e.
%e"l' to t/e #ender b' lea$in1 a me##a1e in t/eir mailbo,.
&or3ard t/e me##a1e to anot/er or #e$eral reci"ient#.
Call t/e #ender o0 t/e me##a1e.
C0 u#er# 3ant to re$ie3 all t/eir me##a1e# Duic<l' or li#ten to a #"eci0ic me##a1e2 t/e' can
#can t/e me##a1e# b' li#tenin1 toF
5/e me##a1e en$elo"e in0ormation.
A 0e3 #econd# o0 eac/ me##a1e.
5/e me##a1e# are "re#ented in #e"arate Dueue# in order o0 "riorit'F #'#tem broadca#t
me##a1e#2 /ome me##a1e# ?#ee abo$e@2 ur1ent and non-ur1ent me##a1e# not 'et li#tened to2
#<i""ed me##a1e#2 and #a$ed me##a1e#.
Characteristics=
Durin1 me##a1e re$ie32 u#er# are a##i#ted b' $oice "rom"t# ?and d'namic #o0t <e'# on
eDui""ed %e0le,e# or C 5ouc/ "/one#@.
-e##a1e# t/at reac/ t/e e,"iration date are automaticall' deleted or "ro"o#ed 0or
deletion2 3it/ or 3it/out noti0ication to t/e u#er ?t3o e,"iration "eriod#F one 0or ne3
me##a1e# and one 0or arc/i$ed me##a1e#@.
-e##a1e re$ie3 i# a$ailable 0rom an' internal or e,ternal "/one.
.it/ t/e auto-"la' 0eature2 a0ter #ucce##0ul lo1in to t/e mailbo,2 t/e #'#tem announce#
t/e total number o0 me##a1e# not 'et li#tened to2 and t/en #tart# "la'in1 t/e me##a1e#.
-e##a1e locator allo3# u#er# to locate me##a1e# recei$ed in t/eir o3n mailbo,e#. &or
in#tance2 3/en a mailbo, contain# a lar1e number o0 me##a1e#2 it i# con$enient to
7locate: a me##a1e #ent 0rom a #"eci0ic mailbo, or 0rom a #"eci0ic tele"/one number
?0or t/o#e me##a1e# le0t in tele"/one an#3erin1 mode@.
&or3ardin1 control allo3# #ub#criber# 3it/ mailbo,e# on more t/an one Alcatel )63*
#er$er to 0or3ard all t/eir me##a1e# into a #in1le mailbo,. 5/i# #er$ice reDuire# t/e
im"lementation o0 a $oice mail net3or< runnin1 Octel ?C@ =et3or<in1 ?#ee #ection (.*2
=et3or<in1@.
2.2.> %ending 9essages
Once t/e me##a1e i# recorded2 t/e u#er can #end it to di00erent de#tination#F
5/e "er#onal /ome or 1ue#t mailbo,e#
Anot/er u#er
-ulti"le u#er#
8AL90601USAC/11 Ed. 03 February 2008 1+/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

A "re-determined li#t o0 u#er# ?"er#onal 1rou" li#t# or #'#tem di#tribution li#t@.
-e##a1e# ma' be addre##ed u#in1 mailbo, number# or t/e addre## b' name 0eature.
Characteristics=
U#er# ma' label t/eir me##a1e# 3it/ an 7ur1ent: ta1. A me##a1e mar<ed ur1ent 3ill
a""ear 0ir#t in t/e li#t o0 me##a1e# not 'et li#tened to 0or t/e reci"ient. Ct 3ill recei$e
#"eci0ic /andlin1 re1ardin1 t/e out1oin1 call noti0ication #c/edule2 and e$entuall' 3ill
/a$e 0a#ter deli$er' 3/en tran#"orted o$er analo1 net3or<# ?#ee #ection (.*2
=et3or<in1@.
U#er ma' label t/eir me##a1e# 3it/ a 7"ri$ate: ta1. A me##a1e mar<ed ri$ate cannot be
co"ied b' t/e reci"ient to ot/er mailbo,e#. -e##a1e# includin1 a 0a, cannot be mar<ed
7"ri$ate:.
U#er ma' a#< 0or "o#iti$e con0irmation o0 recei"t. ./en t/e reci"ient li#ten# to t/e
me##a1e2 a recei"t me##a1e ?includin1 t/e e,act time and date o0 re$ie3@ i# 1enerated
automaticall' and #ent to t/e ori1inatorI# mailbo,. 5/e Alcatel )63* #'#tem al#o o00er# a
noti0ication o0 non-recei"t deli$er' o"tion. ./en t/i# deli$er' o"tion i# #elected2 t/e
#'#tem in0orm# u#er# 3/en t/eir me##a1e# /a$e =O5 been /eard a0ter a #"eci0ied
number o0 da'#.
-e##a1e locator allo3# u#er# to con0irm recei"t o0 me##a1e# #ent to ot/er reci"ient#. &or
e,am"le2 i0 t/e ori1inator did not ori1inall' a#< 0or con0irmation o0 recei"t2 it i#
con$enient to u#e t/e me##a1e locator to determine i0 t/e reci"ient e$er o"ened t/e
me##a1e.
U#er ma' al#o reDue#t t/at t/eir me##a1e# be deli$ered at a #"eci0ic 0uture date and
time ?u" to 36* da'# in ad$ance@. A 70uture deli$er': me##a1e ma' be #ent a# a
reminder or a# a 0ollo3-u" me##a1e to t/e u#er8# o3n mailbo,.
(.(.A.1 Addre##in1 -ulti"le %eci"ient#
5/e Alcatel )63* "ro$ide# t3o 3a'# to addre## multi"le reci"ient# at onceF
er#onal 1rou" li#t#
S'#tem di#tribution li#t#
-e##a1e# are recorded and #ent li<e an' ot/er me##a1e and ma' /a$e deli$er' o"tion# #uc/
a# "ri$ate2 ur1ent2 de0erred deli$er'2 etc.
8AL90601USAC/11 Ed. 03 February 2008 18/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

,ersonal .roup #ists
Eac/ u#er can create and u#e u" to 1* li#t# containin1 u" to (* member# eac/. 5/e#e li#t#
/a$e name# t/at are recorded b' t/e u#er. 5/e' al#o /a$e number# t/at are u#ed a#
de#tination# 3/en #endin1 me##a1e#. er#onal 1rou" li#t# are numbered 0rom 11 to (*.
System /istribution #ists
S'#tem di#tribution li#t# are #"eci0ic Alcatel )63* mailbo,e#2 and t/ere0ore /a$e a mailbo,
number2 a mailbo, name2 and are onl' limited b' t/e total number o0 mailbo,e# allo3ed in
t/e #'#tem. Eac/ li#t can contain u" to 300 member#2 local or remote. ;' ne#tin1 li#t#2 one
le$el onl'2 a #in1le me##a1e can be #ent to #e$eral t/ou#and# o0 u#er# b' a #in1le command.
;ecau#e #'#tem di#tribution li#t# are Alcatel )63* mailbo,e#2 t/e' ta<e ad$anta1e o0 t/e
#ame addre##in1 #c/eme# a# an' ot/er mailbo,2 includin1 addre##-b'-name.
(.(.A.( Addre##in1 b' =ame
Ct i# "o##ible to addre## a mailbo, b' it# name u#in1 t/e letter# on t/e tele"/one number
<e'"ad. A0ter t/e name ?or "art o0 t/e name@ /a# been entered2 t/e mailbo, announce#
a$ailable name# and t/e u#er #elect# t/e intended reci"ient.
Characteristics=
A #"eci0ic $oice 1uide a##i#t# t/e u#er.
All mailbo,e#2 includin1 #'#tem di#tribution li#t#2 ma' be addre##ed b' name.
5/e #er$ice i# a$ailable 0or local or net3or< ?remote@ reci"ient#.
2.2.8 <ecording Conversations
A u#er can record and #tore all or "art o0 a tele"/one con$er#ation ?includin1 con0erence#@
3it/out lo## or di#tortion o0 t/e $oice Dualit'.
Once #tored2 t/e u#er can 0or3ard t/e recordin1 a# a me##a1e to anot/er u#er or 1rou" o0
indi$idual#.
E$amples: " !n enterprise employee records a conversation %it& an e$ternal party, a
potential customer %&o is inquiring about a specific promotion. -&e
recording is for%arded to t&e sales representative for immediate follo%"
up.
" ! telep&one conference can be &eld and t&en distributed to t&ose not able
to participate directly. -&is allo%s everyone to be updated %it&
information e$c&anged during t&e conference meeting.
Note: -&e recording of telep&one conversations is sub0ect to local la%s and
regulations %it&in different countries and 0urisdictions. Users s&ould be
familiar %it& t&ese la%s and regulations prior to using t&is feature.
8AL90601USAC/11 Ed. 03 February 2008 19/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

2.2.- $a8e-up?<eminder
5o u#e t/i# 0eature2 t/e u#er dial# t/e 3a<e-u" 0eature code. 5/e u#er i# "rom"ted to enter
t/e de#ired 3a<e-u" time and ?o"tionall'@ t/e number o0 t/e "/one to be called. 5/e $oice
me##a1e con0irm# t/e 3a<e-u"4reminder time. 5/i# announcement i# re"eated t/ree time#
?i0 t/e u#er doe# not /an1 u"@.
On 3a<e-u"4reminder e,ecution2 t/e Alcatel-Lucent OmniC! Enter"ri#e Communication
Ser$er connect# to t/e $oice mailbo,. All 3a<e-u"4reminder call# "ro1rammed 0or t/e #ame
time and to be made in t/e #ame lan1ua1e are tran#mitted 0rom t/e #ame "ort o0 t/e $oice
mailbo,. ./en t/e u#er "ic<# u" t/e "/one to an#3er t/e call2 t/e #'#tem "la'# a $oice
1uide e,"lainin1 t/at it i# a 3a<e-u"4reminder call and 1i$in1 it# "ro1rammed time.
Characteristics=
Alcatel-Lucent OmniC! Enter"ri#e Communication Ser$er "er0orm# all 3a<e-u"
o"eration# ?"ro1ram and #tora1e@.
5/e $oice mailbo, onl' "la'# t/e 3a<e-u" $oice 1uide in t/e #elected lan1ua1e.
A $oice 1uide i# a$ailable to con0irm t/e 3a<e-u" time.
2.2.+0 ;otel
5/e $oice mail #er$ice o00er# guest mailbo,e# commonl' u#ed in /otel en$ironment#. ./en
t/e 1ue#t c/ec<# in2 a mailbo, i# automaticall' a##i1ned. A "a##3ord and t/e de#ired
lan1ua1e are a##i1ned2 and t/e 1ue#t onl' /a# to record t/eir name on initial connection to
t/e mailbo,. 5/e "a##3ord 3ill allo3 t/e u#er to acce## t/e mailbo, 0rom out#ide t/eir
/otel room.
:uest mailbo,e# 1enerall' /a$e a limited #et o0 #er$ice# com"ared 3it/ t/o#e o00ered b'
t/e standard mailbo,. &or e,am"le2 t/ere are #ome re#triction#F
-e##a1e# in t/e guest mailbo, cannot be arc/i$ed
5/e 1ue#t connected to t/e mailbo, cannot #end me##a1e# to anot/er 1ue#tI# mailbo,
-e##a1e# cannot be co"ied to ot/er mailbo, o3ner#
5/e mailbo, o3ner cannot modi0' t/e name and "a##3ord
8AL90601USAC/11 Ed. 03 February 2008 20/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

(.3 Automated Attendant
2...+ ,ntroduction
5/e Alcatel )63* $oice mail 3elcome #er$ice ?Automated Attendant@ i# e##ential 0or call
/andlin1. Ct allo3# a caller to be tran#0erred to t/e correct u#er or de"artment 3it/out
reDuirin1 t/e inter$ention o0 a li$e attendant.
Note: ! blind transfer mode is available. 1it& t&is mode, incoming calls are
transferred to a local (internal) user destination %it&out any supervision. -&e
transfer is ac&ieved immediately %it&out any control based upon t&e state of
t&e set even it does not ans%er. -&is mode is configurable at t&e voice mail
level.
Ct can al#o be u#ed to a##i#t attendant# 3/en incomin1 call# are too numerou#.
5/e Automated Attendant en#ure# t/at call# do not 1o unattended.
Bi1/l' 0le,ible2 t/e Alcatel )63* $oice mail allo3# bu#ine##e# to de0ine a com"lete #et o0
entr' "oint# and to im"lement t/em e00icientl'.
5/rou1/ #"eci0ic mailbo,e#2 t/e Automated Attendant o"erate# a# a 0le,ible in0ormation
center. 5/e mailbo, o"tion# areF
Call-*y-#ame= mailbo,e# t/at allo3 caller# to call a #'#tem u#er b' t'"in1 t/eir nameJ a
#im"le but e00ecti$e automated attendant a""lication in a #in1le mailbo,.
9essage-*y-#ame= mailbo,e# t/at allo3 caller# to lea$e a me##a1e to a #ub#criber o0
t/e #'#tem 3it/out <no3in1 t/eir contactI# mailbo, number. An ea#'-to-u#e2 ()-/our
me##a1e center 0or caller#.
%ingle 'igit 9enus= mailbo,e# t/at allo3 caller# to reac/ t/e de#tination t/e' need 0or
t/e in0ormation t/e' 3ant. Sin1le di1it menu mailbo,e# o00er o"tion# to t/e callerJ t/e
caller t/en #elect# an o"tion $ia a #in1le <e' on t/eir tele"/one <e'"ad.
3oice ,nformation Center= mailbo,e# 3/ic/ allo3 caller# to /ear "re-recorded $oice
in0ormation
3oice 2orms= mailbo,e# t/at allo3 caller# to record an#3er# to a #erie# o0 #"eci0ic
Due#tion#J t/e an#3er# are a##embled into a #in1le re"l' 0orm.
5/e Automated Attendant can be cu#tomiEed to meet t/e #"eci0ic need# o0 caller# b'
combinin1 Call-b'-=ame2 -e##a1e-b'-=ame2 Sin1le Di1it -enu#2 +oice Cn0ormation Center2
+oice &orm#2 a# 3ell a# ot/er a""lication#.
2...2 %ingle 'igit 9enus
Caller# reac/in1 a #in1le di1it menu mailbo, immediatel' /ear a 1reetin1 3it/ in#truction#
on /o3 to route t/eir o3n call# u#in1 t/eir tele"/one <e'"ad. Caller# "re## a <e' to c/oo#e
t/e o"tion t/at corre#"ond# to t/eir need#.
8AL90601USAC/11 Ed. 03 February 2008 21/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

)63* $oice mail t/en route# t/e call to an e,ten#ion2 a +oice ;ulletin ;oard mailbo,2 a +oice
&orm2 or to anot/er a""lication. )63* $oice mail doe# t/i# automaticall'F no "er#onnel i#
reDuired.
)63* $oice mail o00er# t/ree t'"e# o0 #in1le di1it menu mailbo,e#F
%ingle digit menuF caller# /ear a cu#tom 1reetin1 o00erin1 t/em a menu o0 o"tion#. A
menu can include u" to ten #in1le-di1it c/oice#. Eac/ #in1le-di1it o"tion route# t/e
caller to an e,ten#ion or to anot/er mailbo, ?e.1.2 a #in1le di1it menu mailbo, or a $oice
in0ormation center mailbo,@. C0 a <e'"ad command i# not 7/eard: b' t/e #'#tem2 caller#
are immediatel' tran#0erred to an attendant or o"erator.
Note: or ease of use, !lcatel"#ucent recommends simple menus of appro$imately
t&ree options. '2)* voice mail does not restrict t&e use of any digits in single
digit menus.
%ingle digit menu or e6tensionF t/e #ame o"tion# are o00ered a# 0or single digit menu
mail*o6es@ acce## to an e,ten#ion ?u#er #et@ i# al#o allo3ed. E,ten#ion# are reac/ed b'
dialin1 t/e e,ten#ion number.
%ingle digit menu or mail*o6F t/e #ame o"tion# are o00ered a# 0or single digit menu or
e6tension mail*o6es@ acce## to a $oice mailbo, i# al#o allo3ed. +oice mailbo,e# are
reac/ed b' dialin1 t/e mailbo, number2 3/ic/ can lead to a $oice me##a1in1 mailbo,2 a
$oice bulletin board2 a $oice 0orm2 or anot/er #in1le di1it menu2 a# de0ined in t/e
a""lication.
2.... 3oice ,nformation Center
Caller# reac/in1 a $oice in0ormation center mailbo, /ear "re-recorded announcement#.
5/e#e announcement# can include in0ormation about "roduct# or #er$ice#2 t/e com"an'
addre##2 /el" de#< in0ormation2 tec/nical "roduct in0ormation2 em"lo'ee bene0it#2 etc.
+oice in0ormation center mailbo,e# can be "a##3ord-"rotected2 o00er attendant a##i#tance2
and 0eature "la'bac< control# 0or ea#e o0 u#e. +oice Cn0ormation recordin1# are #tored in
one o0 t/e 0ollo3in1 $oice mailbo,e#F
8AL90601USAC/11 Ed. 03 February 2008 22/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

Listen-onlyF t/i# mailbo, contain# an o"tional 1reetin12 0ollo3ed b' one or more
me##a1e# or announcement# t/at are "la'ed to caller#.
Listen-and-replyF t/i# mailbo, contain# an o"tional o"enin1 1reetin12 0ollo3ed b' one
or more recorded me##a1e# or announcement#. A0ter li#tenin1 to eac/ me##a1e2 caller#
can record an an#3er2 or continue to t/e ne,t me##a1e 3it/out recordin1 an an#3er.
<otating greetingsF a Li#ten-Onl' mailbo, t/at can contain u" to #i, 1reetin1#2 0ollo3ed
b' one or more recorded me##a1e# or announcement#. Di00erent 1reetin1# "la' 0or
di00erent call#.
Characteristics=
Configura*le destinationsF a $oice in0ormation center al#o /a# t/e abilit' to
automaticall' tran#0er t/e caller to anot/er mailbo, a0ter li#tenin1 to t/e la#t me##a1e.
5/e #'#tem mana1er de#i1nate# t/e caller8# ne,t de#tination. 5/e ne,t de#tination can
be anot/er mailbo,2 an attendant2 or anot/er "er#on8# e,ten#ion.
9ail*o6 contri*utorsF t/e a""lication mana1er determine# 3/o can contribute me##a1e#
to a $oice in0ormation center mailbo, b' e#tabli#/in1 a li#t o0 aut/oriEed #ender#.
Ans!ers to voice information center messagesF t/e an#3er# are automaticall' routed
to t/e mailbo, o0 t/e me##a1e contributor. Contributor# recei$e noti0ication about
an#3er#2 6u#t a# 3it/ ot/er me##a1e# in t/eir mailbo,e#.
2.../ 3oice 2orms
A0ter an introductor' 1reetin12 +oice &orm# "re#ent caller# 3it/ #el0-e,"lanator' recorded
Due#tion#2 3/ic/ t/e caller i# "rom"ted to an#3er. Caller re#"on#e# are deli$ered in one
me##a1e to tran#criber# 0or /andlin1. 5ran#criber# ma' u#e t/e in0ormation 0or di00erent
"ur"o#e# ?in#urance claim#2 mar<et #ur$e'#2 etc.@.
Note: Callers can e$it 3oice orms if t&ey need to reac& someone for additional
information or assistance.
+oice 0orm# i# built around t3o t'"e# o0 mailbo,e#F
AuestionF t/i# mailbo, contain# a #erie# o0 "re-recorded Due#tion#2 3/ic/ t/e caller# are
"rom"ted to an#3er. 5/e re#"on#e# are a##embled into a #in1le me##a1e ?0orm@2 and
deli$ered to t/e a##ociated tran#criber mailbo,.
)ranscri*erF t/i# i# t/e mailbo, a##ociated 3it/ t/e Auestion mail*o6. Ct allo3# t/e
tran#criber to li#ten to t/e me##a1e# deli$ered b' t/e Auestion mail*o6.
-e##a1e di#tribution to t/e tran#criber mailbo,e# i# a# 0ollo3#F
<otating distri*ution. %e#"on#e 1 1oe# to tran#criber 1 mailbo,2 re#"on#e ( to
tran#criber (2 and #o on.
Bverflo! distri*ution. All re#"on#e# 1o to tran#criber 1 mailbo, u" to mailbo, 0ull2 t/en
1o to tran#criber ( mailbo,2 and #o on.
9ultiple distri*ution. An ideal #olution 3/en #e$eral 1rou"# need to u#e caller re#"on#e
data. .it/ multi"le di#tribution2 co"ie# o0 t/e #ame me##a1e 1o to eac/ "er#on in a
1rou" o0 tran#criber#.
8AL90601USAC/11 Ed. 03 February 2008 23/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

Characteristics=
ConfigurationF +oice &orm# are ea#' to create and maintain. Kue#tion# are ea#il'
in#erted2 deleted2 or modi0ied2 3it/out re$i#in1 t/e entire 0orm. &le,ible re#"on#e
di#tribution met/od# allo3 t/e 0lo3 o0 +oice &orm me##a1e# to tran#criber mailbo,e# to
be ea#il' controlled.
Chained responsesF tran#criber# /ear onl' c/ained re#"on#e# and not t/e "re-recorded
Due#tion#. 5/i# "ermit# tran#criber# to mo$e ra"idl' to t/e ne,t re#"on#e.
2ull play*ac8 controlsF a tran#criber can #to" re#"on#e#2 re"la' t/em a# needed2 or
mo$e bac< and 0ort/ bet3een re#"on#e# 0or correction# or con0irmation.
9essage notificationF all me##a1e-3aitin1 indication mec/ani#m# are a$ailable to noti0'
tran#criber# 3/en a ne3 $oice 0orm i# read' 0or tran#cri"tion.
9essage for!arding?storage= Once tran#cribed2 an#3er# can be era#ed2 0or3arded to
ot/er mailbo,e#2 or #a$ed 0or 0uture re0erence.
8AL90601USAC/11 Ed. 03 February 2008 2*/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

2...1 C6ample of an Automated Attendant %tructure
Cndi$idual de"artment# 3it/in a com"an' can u#e an automated attendant to "ro$ide an
in0ormation center to em"lo'ee#. &or e,am"le2 in0ormation about in#urance and retirement
can be con#ulted.
Caller accesses
Automated
Attendant
,elc&e t& A-C.( -ene'!t(
/n'&rat!&n L!ne
0& 1a2e '&r( 'a3ed t& y&u4
)re(( 1
F&r !n(urance bene'!t(
!n'&rat!&n4 )re(( 2
F&r ret!reent )lan
!n'&rat!&n4 )re(( 3
0& lea2e a e((a5e '&r an
ad!n!(trat&r4 )re(( *
0& e3!t4 )re(( 6
F&r bene'!t( !n'&rat!&n4
)re(( 1
0& re)&rt a l&(t card4 )re(( 2
0& lea2e a e((a5e '&r an
ad!n!(trat&r4 )re(( 3
0& 1ear a )lan &2er 2!e74
)re(( 1
F&r &)en enr&llent
!n'&rat!&n4 )re(( 2
0& 1ear y&ur current 8 &'
c&ntr!but!&n4 )re(( 3
0& lea2e a e((a5e '&r an
ad!n!(trat&r4 )re(( 3
F&r a ret!reent '&r4 )re(( 1
F&r an !n(urance cla! '&r4
)re(( 2
F&r a )re(cr!)t!&n
re!bur(eent '&r4 )re(( 3
Standard a!lb&3
9
:&!ce F&r(
Fa3
Fa3
F&r a ed!cal4 %ental &r
:!(!&n !n'&rat!&n4 )re(( 1
F&r d!(ab!l!ty !n'&rat!&n4 )re(( 2
F&r l!'e !n(urance !n'&rat!&n4
)re(( 3
F&r a ed!cal '&r4 )re(( 1
F&r a dental '&r4 )re(( 2
F&r a l!'e !n(urance4 )re(( 3
Fa3
Fa3
Fa3
Standard a!lb&3
Standard a!lb&3
/:; a))l!cat!&n
:&!ce /n'&rat!&n
:&!ce /n'&rat!&n
:&!ce /n'&rat!&n
:&!ce /n'&rat!&n
:&!ce /n'&rat!&n
8AL90601USAC/11 Ed. 03 February 2008 2$/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

(.) &a, -e##a1in1 Ser$ice
5/e Alcatel &a, -ana1er A""lication# "ro$ide 0a, on demand2 0a, #tore and 0or3ard2 0a,
o$er0lo32 and 0a, broadca#t. 5/e &a, -ana1er #er$ice# i# "art o0 t/e Com"lete +alue ac<2
an o"tional "ac<a1e o0 t/e Alcatel )63*. 5/i# allo3# an' u#er to #end2 recei$e2 or
con0identiall' "roce## a 0a, document. &a, -ana1er #er$ice# "ro$ide en/anced con$enience
and control2 allo3in1 u#er# to acce## and "roce## 0a, ima1e# () /our# a da' 0rom an'3/ere
in t/e 3orld.
Fax Store For!ard
"er(&nal c&ntr&l &' 'a3
c&un!cat!&n( u(!n5 a
ult!ed!a a!lb&3
Fax "roadcast
Fax "roadcast
Fax #$er%lo!
Fax #$er%lo!
Fax on &emand
Fax on &emand
<uaranteed 'a3 rece!)t
71en 'a3 de2!ce( are
bu(y &r &ut &' (er2!ce
%el!2ery t& ult!)le 'a3
de2!ce( 7!t1 a (!n5le
addre(( c&and
/n'&rat!&n Centre u(!n5
)re-(t&red 'a3 !a5e(
'&r 2* 1&ur (er2!ce(
'(e Alcatel Fax Manager A))lications
'(e Alcatel Fax Manager A))lications
1. Alcatel &a, -ana1er A""lication#
2./.+ 2a6 %tore and 2or!ard
5/e 0a, #tore and 0or3ard ca"abilit' allo3# caller# to #end a 0a,2 3it/ or 3it/out an
attac/ed $oice me##a1e2 to a u#erI# multimedia mailbo, on an Alcatel )63*. 5/e u#er /a#
t/e "o##ibilit' to /a$e $oice and 0a, 0lo3# 3it/ a #in1le DCD number2 or to /a$e t3o DCD
acce## number#2 one o0 3/ic/ i# dedicated to 0a, communication. ./ate$er t/e
con0i1uration2 bot/ 0lo3# are combined into a #in1le mailbo,. 5/i# 1i$e# u#er# t/e abilit' to
recei$e and mani"ulate 0a,e#. Li<e $oice #tore and 0or3ard2 0a, #tore and 0or3ard /a#
multi"le 0eature# includin1 0a, deli$er'2 0a, noti0ication2 0a, retrie$al2 and 0a, mail.
Fax-
Delivery
Fax-
Delivery
Fax-
Notifcation
Fax-
Notifcation
Fax-
Retrieval
Fax-
Retrieval
Fax-
Mail
Fax-
Mail
Allows fax senders
to
deliver fax images
with
optional voice
introduction
to the
mailbox
Supports
multiple
delivery
methods
Dual DID/ DDI

Single DID/ DDI

Automated
Attendant
Provides choice of
delivery
options
simultaneous
and non
simultaneous
Annotation
!
Provides
noti"cation
of fax or
voice
message to
subscribers Provides message
waiting
and/ or
outcalling
Identi"es number
of
messages by
media
type
Same methods as
for
voice mail
#$% hour
subscriber
access from
any
D&'( touchtone!
telephone to
retrieve
and process
fax
messages
'ultiple print
options Personali)ed
cover
sheets
Distributes
fax
messages with
voice
introduction to
other
subscriber
s *ses complete
range
of address
and
distribution
options
including personal
and
system
distribution
lists
(ax Store and (orward
(unctionality
(ax Store and (orward
(unctionality
2./.2 2a6 on 'emand
5/e 0a, on demand ca"abilit' allo3# caller# to recei$e 0a,e# 0rom t/e 0a, in0ormation
center mailbo,e# "re"ared on t/e Alcatel )63*.
8AL90601USAC/11 Ed. 03 February 2008 26/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

Caller# can retrie$e t/e reDue#ted in0ormation () /our# a da' 0rom an' touc/tone tele"/one
or 0a, de$ice. &rom a menu2 caller# can #elect one or more 0a,e# to be #ent to an' 0a,
mac/ine.
2./.. 2a6 Bverflo!
5/e 0a, o$er0lo3 a""lication "ro$ide# o$er0lo3 ca"abilitie# to a 0a, mac/ine connected to
t/e Alcatel-Lucent OmniC! Enter"ri#e Communication Ser$er. Lu#t a# a tele"/one on an
e,ten#ion can be 0or3arded to t/e Alcatel-Lucent O$er0lo3 -ana1er mailbo,2 incomin1
0a,e# are 0or3arded to t/e O$er0lo3 -ana1er mailbo, 3/en t/e 0a, mac/ine i# bu#' or
t/ere i# no an#3er.
5/e mailbo, #tore# t/e o$er0lo3 0a,e# and automaticall' #end# t/em bac< to t/e 0a,
mac/ine 3/en it become# a$ailable. 5/i# en#ure# t/at #ender# can al3a'# #ucce##0ull' #end
t/eir 0a,e#2 re1ardle## o0 t/e a$ailabilit' o0 t/e 0a, mac/ine.
&a, o$er0lo3 can al#o be u#ed to "ro$ide a 1eneral 0a,-me##a1in1 mailbo, 0or t/e entire
Alcatel )63* #'#tem or a #"eci0ic automated attendant a""lication.
2././ 2a6 Droadcast
5/e 0a, broadca#t 0eature allo3# 0a, di#tribution 0rom t/e Alcatel )63* to all t'"e# o0 0a,
mac/ine#. 5/e#e 0a, mac/ine# ma' be 0a, terminal#2 0a, modem#2 and 0a, mailbo,e# or an'
de$ice acce"tin1 >rou" CCC 0a, tran#mi##ion#.
U#in1 0a, broadca#t2 a 0a, can be #ent to t/ou#and# o0 0a, de$ice# u#in1 a #in1le di#tribution
li#t. 5/i# allo3# an Alcatel )63* u#er to communicate $ia 0ac#imile to bot/ u#er# and non-
u#er#.
(.* Alcatel )63* =et3or<in1 Ser$ice
2.1.+ ,ntroduction
A #ound me##a1in1 net3or< #olution i# a 3ell-<no3n $alue to bu#ine##e#.
.it/ t/e ne3 ran1e o0 Alcatel-Lucent $oice mail #'#tem#2 com"anie# can no3 build
/omo1eneou# net3or<# ?onl' Alcatel )63* or Alcatel )6)*@2 mi,ed net3or<# ?Alcatel )63*
and Alcatel )6)*@ or /etero1eneou# net3or<# ?di00erent $endor $oice mail #'#tem#@ 3/ile
en#urin1 t/e 0ollo3in1 le$el o0 #er$ice#F
8AL90601USAC/11 Ed. 03 February 2008 2+/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

Lo3er communication co#t#
er0ect tran#mi##ion Dualit' and #ecured tran#"ort
Cm"ro$ed me##a1e deli$er' #"eed
And co$erin1 t/e 0ollo3in1 #ituation#F
Enter"ri#e acDui#ition# and mer1er#
artner#/i"# 3it/ t/ird "art' com"anie#
An e-;u#ine## a""roac/ 0or interconnectin1 3it/ cu#tomer# and #u""lier#
A lon1 term a""roac/ 0or me##a1in1 net3or<#2 ba#ed on Cnternet #tandard#
5o meet t/e#e demand#2 Alcatel-Lucent /a# c/o#en to "ro$ide a com"lete #et o0 net3or<in1
"rotocol#2 0or bot/ t/e analo1 or C net3or<#2 eit/er "ro"rietar' 0or t/e /i1/e#t le$el o0
#er$ice# or ba#ed on #tandard# 0or t/e /i1/e#t intero"erabilit' 3it/ t/e ot/er $oice mail
$endor#.
2.1.2 ;omogeneous #et!or8ing
Cn a /omo1eneou# Alcatel-Lucent OmniC! Enter"ri#e Communication Ser$er net3or<2 t/e
Alcatel )63* can be centraliEed2 #/ared b' a de0ined number o0 #ite#2 or di#tributed on eac/
#ite. &rom a u#er or admini#trator "oint o0 $ie32 multi"le $oice mail #'#tem# are reco1niEed
a# a #in1le #'#tem.
2.1.. %tandard #et!or8ing
%e1ular net3or<in1 i# ba#ed on t/e Octel ?C@ =et3or<in1 "rotocol u#in1 eit/er a lea#ed line
c/annel or a d'namic "ublic c/annel to e,c/an1e in0ormation.
2.1./ 'igital #et!or8ing
Alcatel )63* di1ital net3or<in1 "ro$ide# Octel C =et3or<in1 "rotocol tran#"ort o$er 5C4C.
5/i# #er$ice "re#er$e# ori1inal $oice Dualit' re1ardle## o0 t/e number o0 net3or< /o"# in
addition to "ro$idin1 me##a1e #ecurit' and 0le,ibilit' 0or t/e admini#trator.
5/e di1ital net3or<in1 "er0ormance i# a# 0ollo3#F
+oice encodin1F 3 M;S
5ran#"ort o$er/ead ?33 N@F ) M;S
SiEe 0or one minute me##a1eF ()0 Mb
2.1.1 ;eterogeneous #et!or8ing
5/e Alcatel )63* can be inter0aced 3it/ ot/er $endor $oice mail #'#tem# $ia A-CS ?audio
me##a1in1 inter0ace #"eci0ication@ 0or analo1 net3or<# or $ia +C- ?$oice "ro0ile 0or Cnternet
mail@ 0or C net3or<#.
8AL90601USAC/11 Ed. 03 February 2008 28/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

2.1.0 3P,9 Characteristics
+C- i# an Cnternet-#tandard "rotocol ba#ed onF
-C-E2 3/ic/ "ro$ide# #tandardiEed e,ten#ion# to "re#er$e a 0ull $oice me##a1in1 0eature
#et
ES-52 3/ic/ "ro$ide# e,ten#ion# 0or e00icient and reliable tran#"ort
5C4C2 3/ic/ "ro$ide# tran#"ort acro## cor"orate Cntranet# or t/e Cnternet
+oice Encodin1 u#e# CCC55 #tandard >.A(6 encodin1. 5/e 0eature# includeF
Lon1 di#tance ?5oll@ Dualit' $oice encoded in ) M; ?<ilob'te#@4#econd ?ADC-3(<@
One minute $oice me##a1e ?includin1 /eader in0ormation and -C-E encodin1 G)43
0actorH@J a""ro,imatel' 330 Mb in #iEe
Additional encodin1 i# "ermitted 3it/ bi-lateral a1reement
5/e Alcatel )63* $oice mail al#o im"lement# Octel ?C@ #ub-band "ro"rietar' encodin1 3/en
connectin1 to ot/er )63* $oice mail remote #ite#.
+C- addre##in1 #c/eme#F
5ele"/one number# ma" to e-mail addre##e#
%an1e-ba#ed addre## ma""in1 - ma"# tele"/one number "re0i,e# to e-mail addre##e#
(**0!!!! !!!!O$m.$ienna.com"an'.com
(186!!!! !!!!O$m.<leber.com"an'.com
Cndi$idual addre## ma""in1 - con$ert# indi$idual tele"/one number to e-mail addre##
(18A1(3) Lo/n.-ellorOe,c/an1e-13.com"an'.com
5ele"/one number# ma" to mailbo,e#
Alia# 0ile# can ma" indi$idual e,ternal e-mail addre## to internal mailbo,e#
331**66)0*3Ocom"an'.com )0*3O$m.<leber.com"an'.com
16038*0))11Ocom"an'.com aul.SimononOe,c/an1e-13.com"an'.com
8AL90601USAC/11 Ed. 03 February 2008 29/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

2.1.> )he Alcatel-Lucent 3P,9 Bffering
5/e Alcatel )63* i# o00iciall' re1i#tered at t/e E-A ?electronic me##a1in1 a##ociation@ a# a
+C- com"liant #'#tem ?Lul' (001@. +C- com"liance te#t# 3ere run a1ain#t -e##a1in1 Lin<
(.(2 a me##a1in1 #'#tem 0rom Lucent 0or t/e #er$ice "ro$ider mar<et2 an Cnterc/an1e *.)2
and a multi-"rotocol $oice mail /ub 0rom A$a'a 0or t/e enter"ri#e mar<et.
-ore in0ormation i# a$ailable directl' on t/e E-A 3eb #iteF 333.ema.or14$"im
2.1.8 3P,9 and Bctel ,P #et!or8ing Comparison
+C- Octel C =et3or<in1
Cntero"erabilit' 3it/ 3
rd
"art' Pe# =o
CentraliEed mail /ub Pe# =o
&ire3all con0i1uration e-mail 0lo3 S"eci0ic 0lo3
Encodin1 Standard4"ro"rietar' ro"rietar'
Encr'"tion =o Pe#
=ame=et #u""ort artial &ull
Domain #u""ort =o Pe#
Analo1 0all bac< =o Pe#
+C- i# a$ailable on t/e Alcatel )63* 3it/ t/e 0ollo3in1 /ard3are com"onent#F
)63*B on +-3* 3it/ 6) -; %A-
)63*L on +U6 3it/ 6) -; %A-
8AL90601USAC/11 Ed. 03 February 2008 30/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

. Administration
3.1 ro0ile#
5/i# 0eature #im"li0ie# #'#tem admini#trator ta#<# b' "ro$idin1 "rede0ined mailbo, "ro0ile#.
A mailbo, "ro0ile i# t/e combination o0 a mailbo, t'"e and a cla## o0 #er$ice.
-ailbo, "ro0ile# al#o include t/e a$ailable #'#tem o"tion# #uc/ a# 0a, and net3or<in1. &our
u#er "ro0ile# are "rede0inedF
%e1ular "ro0ileF 0or normal $oice me##a1in1 #'#tem u#er#
Sim"li0ied "ro0ileF u#er# 3/o u#e onl' $er' ba#ic 0eature# ?call an#3erin1 onl'@
Ad$anced "ro0ileF 0or e,"erienced u#er#
Cu#tomiEed "ro0ile#F de"end on #"eci0ic reDuirement# 0or certain client#2 but are al3a'#
a$ailable becau#e o0 t/e 0le,ibilit' o0 t/e Alcatel )63*
3.( -ana1ement
U#er mana1ement i# 0ull' inte1rated 3it/ t/e Alcatel-Lucent OmniC! Enter"ri#e
Communication Ser$er mana1ement a""lication2 Alcatel )A602 "ro$idin1 a #in1le "oint o0
admini#tration.
3.3 Audit
Audit "ro$ide# 7"lu1 and "la': #er$ice. 5/i# mec/ani#m /a# been de#i1ned to 0acilitate
in#tallation and ea#e $oice mail inte1ration into an e,i#tin1 Alcatel-Lucent OmniC!
Enter"ri#e Communication Ser$er ?in a #tandalone or net3or< con0i1uration@.
./en t/e audit command i# u#ed2 t/e Alcatel )63* automaticall' u"date# it# o3n databa#e
and create# all u#er mailbo,e# declared in t/e Alcatel-Lucent OmniC! Enter"ri#e
Communication Ser$er databa#e.
3.) %e"ort#
5/e Alcatel )63* "ro$ide# a #erie# o0 "re-de0ined re"ort#F
-e##a1e-a1in1 b' mailbo,
Cndi$idual U#er U#a1e
5ra00ic Stati#tic# ?$oice2 0a,2 AA a""lication#2 net3or<in12 etc.@
S'#tem di#tribution Li#t U#a1e and -ember#
8AL90601USAC/11 Ed. 03 February 2008 31/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail

/ %ystem Capacity and Limits of Alcatel /0.1
Alcatel /0.1 E Alcatel /0.1 ;
=umber o0 mailbo,e# 1*2000 1*2000
%ecordin1 time )0 Bour# *00 Bour#
4standard5
(10 Bour# ?>-%@Q
Simultaneou# acce##e# (-16 "ort# )-6) "ort#
Simultaneou# lan1ua1e# 8 8
+oice mail #'#tem# in a net3or< 999 node# 999 node#
;a#ic Con0i1uration ( "ort#-10 /our# ) "ort#-10 /our#
Q >-% #tand# 0or >lobal -e##a1e %edundanc'2 an o"tional #o0t3are #olution t/at re"licate#
t/e #'#tem2 t/e databa#e2 and me##a1e# o$er redundant di#<#. :lo*al 9essage <edundancy
is availa*le on /0.1; only.
8AL90601USAC/11 Ed. 03 February 2008 33/33 Alcatel-Lucent On!"C# Enterprise CS
Alcatel 4635 Voice and Fax Mail