If you want that report contact on this number 0333-6519686

INTERNSHIP REPORT ON
ALLIED BANK LIMITED
BY
Your Name
Roll #
Session (Sep 2!2 "o #une 2!$%
Submitted in artia! "u!fi!!ment of the
#e$uirements for the %e&ree of 'aster of (ommerce
NATIONAL &NI'ERSITY O( MODERN LAN)&A)ES*
ISLAMABAD* PAKISTAN+
Au,us"* 2!$
Na"ional &ni-ersi". o/ Mo0ern Lan,ua,es
(a1ul". o/ In/orma"ion Te12nolo,. an0 Mana,emen" S1ien1es
It is hereby certified that the report has been thorou&h!y and carefu!!y read and
recommended to the facu!ty of 'ana&ement Sciences for acceptance of "ina!
ro)ect #eport by Your Name* Roll #* Session (Sep 2!2 "o #une 2!$%
Mornin,* in partia! fu!fi!!ment of the re$uirements for the de&ree of 'aster of
(ommerce at *ationa! +ni,ersity of 'odern -an&ua&es. "aisa!abad/
%ate0
Super,isor0
1bser,er0

2ead of %epartment0
DEDI3ATION
3o 'y -o,in& 3eachers. "riends. 4 "ami!y 'embers 5ho ha,e been steadfast
supporters throu&hout my de&ree pro&ram of '/com with their in,a!uab!e !o,e
and understandin&/ 3o our worthy parents and the respected teachers who a!ways
try to find ways and thin6 to pro,ide which we do not 6now and do not ha,e/
i
A3KNO4LED)EMENT
7!! praises and than6s from the deepest core of my heart are for the 7-'I823Y
7--72/ 3he beneficent and the mercifu!. whose b!essin& enab!e me to comp!ete
this internship report/ 5ith a!! the !o,e. I ha,e in my heart and sou!. with a!! the
respect I ha,e in my mind and my praise for the &reat persona!ity of the wor!d
21--Y #1293 '+27''7% :B+2;. the city of 6now!ed&e. torch of
&uidance who has &uided his fo!!owers to the 6now!ed&e from crad!e to &ra,e/
I am ,ery than6fu! to e,ery person that enab!es me to present this report. which is
the resu!t of my hard wor6. stru&&!e. determination 4 de!e&ation :to present it up
to the best of its re$uirements;/
I wish to ac6now!ed&e a !ot of peop!e for their ,a!uab!e contribution to this
report/ I am certain!y indebted to my 'ana&ement. for pro,idin& us such a &reat
chance to !earn/ I wou!d a!so !i6e to e<tend my &ratitude to my honored. ,a!ued
'adam 'ehwish #ehman :#esearch Super,isor;. who ha,e p!anned our
internship session and he!p me in e,ery step to comp!ete my internship
successfu!!y/
I cou!d not for&et her affectionate super,ision and in,a!uab!e 6now!ed&e which
she contributed to wor6 in a mu!titude of ways/ -ast but not the !east. I e<press
my admiration for my friends and parents/ It was on!y due to their mora! support
that enab!es me to comp!ete my wor6 efficient!y and proficient!y/ 'ay 7!!ah &i,e
them 2is b!essin&s a!on& happy !ife :7meen;/
Your Name
ii
E5E3&TI'E S&MMARY
3he ban6in& structure in a6istan comprises of the fo!!owin& types. State Ban6 of
a6istan. (ommercia! Ban6s. 9<chan&e Ban6s. Sa,in& Ban6s. (ooperati,e
Ban6s. and Specia!i=ed (redit Institutions/ 3he State Ban6 of a6istan is the
(entra! Ban6 of the country and was estab!ished on >u!y 01. 19?8/ 3he networ6
of ban6 branches now co,ers a ,ery !ar&e se&ment of nationa! economy/
7!!ied Ban6 is the first 'us!im ban6. to ha,e been estab!ished on the territory
that became a6istan estab!ished in %ecember 19?@ as the 7ustra!asia Ban6 at
-ahore with a paid-up share capita! of #s/ 0/1@ mi!!ion under the (hairmanship
of Ahawa)a Bashir Bu<. the Ban6 had attracted deposits. e$ui,a!ent to #s/ 0/?31
'i!!ion in its first ei&hteen months of business/ 3ota! assets then amounted to #s/
0/5B@ mi!!ion/ 3oday 7!!ied Ban6Cs paid up (apita! 4 #eser,es amount to #s/
10/5 bi!!ion. deposit e<ceeded #s/ 1?3 bi!!ion and tota! assets e$ua! #s/ 1B0
bi!!ion/ 3he 7!!ied Ban6Cs story is one of dedication. commitment to
professiona!ism. adaptation to chan&in& en,ironmenta! cha!!en&es resu!tin& into
a!! round &rowth and stabi!ity. en,ied and aspired by many/
3oday with its e<istence of o,er 60 years. the ban6 has bui!t itse!f a foundation
with a stron& e$uity. assets and deposit base/ It offer uni,ersa! ban6in& ser,ices.
whi!e ma)or emphasis on retai! ban6in&/ 3he Ban6 a!so has the !ar&est networ6 of
o,er 800 on!ine branches in a6istan and offers ,arious techno!o&y based
products and ser,ices to its di,erse c!iente!e/
In the !ast. the S513 ana!ysis. (onc!usions and fina! #ecommendations 4
Su&&estions are &i,en to o,ercome fau!ts 4 troub!es that are bein& faced by 7B-/
7t the end I wou!d conc!ude that the internship has he!ped me a !ot in different
areas of ban6in& and other concern areas of my study/ I a!so !earned that how
wor6 in tou&h situation can do which wi!! he!p me in !on& way/ 7nd it cou!d not
be possib!e without the assistance of the team with whom I had spent 8 wee6s/
iii
TABLE O( 3ONTENTS
Sr+No Par"i1ulars Pa,e No
%9%I(73I1* i
7(A*15-9%89'9*3 ii
9D9(+3IE9 S+''97Y iii
37B-9 1" (1*39*3S i,
32ap"er#! Pa6is"an7s Ban6in, His"or. !
1/0 Introduction @
1/1 1ur Ban6in& System 3oday @
1/@ Ban6 %efinition @
1/3 3ypes of Ban6in& 3
1/? 3he 7!!ied Ban6 -imited ?
1/5 2istory of 7!!ied Ban6 -td ?
1/6 3he re Independence eriod :19?@-?B; ?
1/B 7!!ied Ban60 ub!ic Sector Years :19B?-91;
1/8 7 *ew Be&innin& 5
1/8/1 7!!ied Ban6 1b)ecti,es0 6
1/8/@ Eision0 6
1/8/3 7!!ied Ban6 'ission0 6
32ap"er#2 S"ru1"ure an0 Mana,emen" s.s"em o/ ABL 8
@/0 '7*789'9*3 SYS39' 1" 7B- 8
@/1 7!!ied Ban6 'ana&ement 8
@/1/1 9<ecuti,e (ommittee0 8
@/1/@ 1fficers0 8
@/@ Structure of 7B- -imited 8
@/3 ro,incia! 2ead$uarters 9
@/? 3rainin& 7cademies 9
@/5 7!!ied Ban6 -imited 10
@/5/1 *ew "ruit 'ar6et Branch0 10
@/5/@ "unctions0 10
@/6 Branch Setup 1@
32ap"er#9 )eneral Ban6in, !9
3/0 89*9#7- B7*AI*8 %97#3'9*3S 1?
3/1 (urrent %epartment 15
3/@ 3o6en %epartment 15
3/3 (ash %epartment 15
3/3/1 %eposits0 15
3/3/@ %emand %raft and 3e!e&raphic 3ransfer (ommission0 15
3/3/3 ri=e Bonds0 15
3/3/? 'ana&ement of (ash0 16
3/3/5 3reatment of Surp!us (ash0 16
i,
3/3/6 3reatment of (ash %eficit0 16
3/3/B (ash in 3ransit0 16
3/3/8 Insurance of (ash0 1B
3/3/9 Security 7rran&ements0 1B
3/? (!earin& %epartment 1B
3/?/1 Introduction0 1B
3/?/@ 1utward (!earin&0 1B
3/?/3 Inward (!earin&0 18
3/?/? 3ransfer %e!i,ery0 18
3/5 Bi!!F#emittance %epartment 18
3/5/1 Bi!!s for (o!!ection0 18
3/5/@ Inward Bi!!s for (o!!ection0 19
3/5/3 1utward Bi!!s for (o!!ection0 19
3/5/? (ommission0 19
3/6 #emittances 19
3/6/1 %emand %raft0 @0
3/6/@ 3e!e&raphic 3ransfer0 @0
3/6/3 ayment 1rder0 @0
3/6/? rocess for #emittance0 @0
3/6/5 a6 7ccount0 @1
3/6/6 #emittances 1utward0 @1
3/6/B #emittances 1utward0 @1
3/6/8 #emittance in 3ransit0 @1
3/B "orei&n Bi!!s and #emittances @@
3/8 7ccount %epartment @3
3/9 %eposits Scheme @3
3/9/1 (urrent %eposit Scheme @?
3/9/@ -S Sa,in& Ban6 %eposit @?
3/9/3 7!!ied 3erm p!us %eposit 7ccount0 @6
3/9/? 1,erseas -S 7ccount @6
3/9/5 7!!ied #ewardin& 3erm %eposit (ertificates0 @B
3/9/6 3a< and Ga6at %eduction0 @8
3/9/B 7!!ied Youn& Sa,er (ertificates0 @8
3/9/8 7!!ied Ba-I6htiar %eposit Scheme0 @9
32ap"er#$ A0-an1es: 3re0i" Depar"men" 9
?/0 7d,ancin& %epartment 31
?/1 (ate&ories of 7d,ances 31
?/1/1 1,erdraft0 3@
?/1/@ -oan0 3@
?/1/3 (ash (redit0
?/@ 3ypes of -oans 3@
?/@/1 "unds Based "inancin&0 3@
?/@/@ *on-"und Based "inancin&0 33
32ap"er#; (orei,n E<12an,e Depar"men" 9$
5/0 7B- forei&n e<chan&e 35
5/1 7B- "orei&n (urrency 7ccounts 35
,
5/1/1 (riteria for 1penin& "orei&n (urrency 7ccount0 35
5/1/@ Incenti,es to "orei&n (urrency 7ccount 2o!ders0 35
5/1/3 "eatures of "orei&n (urrency 7ccounts0 36
5/@ "orei&n %eposits Scheme 3B
5/@/1 Sa,in& 7ccounts0 3B
5/@/@ "i<ed %eposits0 3B
5/@/3 (urrent %eposits0 38
32ap"er#= Pro0u1"s An0 Ser-i1es o/ ABL 9>
6/0 B7*A 1""9#I*8S ?0
6/1 3ra,e!er (he$ues ?0
6/1/1 %enomination ?0
6/1/@ #e$uirement ?0
6/1/3 Eerification ?0
6/@ -oc6er "aci!ity ?0
6/@/1 (riteria for 7c$uisition of -oc6er0 ?0
6/3 7!!ied Ban6 'aster(ard ?1
6/3/1 (on,enience at *o 9<tra (ost ?@
6/3/@ 2ow the 7!!ied Ban6 - 'aster (ard 5or6s0 ?@
6/3/3 Bi!!in& is 9asy 3oo0 ?@
6/3/? ayment 1ptions0 ?@
6/3/5 'inimum ayment #e$uirement0 ?@
6/? +ti!ity Ser,ices ?3
6/?/1 2a)) Ser,ices0 ?3
6/?/@ 2ome #emittances0 ?3
6/?/3 Inter Branch #emittances0 ?3
6/?/? (omputeri=ation and 7utomation0 ?3
6/?/5 7B- 73' 7!!-3ime Ban6in&0 ??
6/?/6 7B- 1ffer 1n!ine Ban6in&0 ?5
6/?/B 7!!ied Aarsa= Scheme :*o InterestF'ar6up;0 ?5
32ap"er#8 Online:ATM :In"erne" Ban6in, $8
B/0 1*-I*9 B7*AI*80 ?8
B/1 Internet Ban6in& ?9
B/@ (redit 4 %ebit (ards ?9
B/3 73' *etwor6 5@
B/3/1 7!!ied Ban6 73' -ocator0 5@
B/3/@ 1 -in6 *etwor60 5@
B/? '-*et *etwor6 55
B/5 2e!p!ine 55
32ap"er#? Anal."i1al Anal.sis ;=
8/0 S513 7*7-YSIS 5B
8/1 Stren&ths 5B
8/@ 5ea6nesses 58
8/3 1pportunities 58
8/? 3hreats 59
32ap"er#> 3on1lusion an0 Su,,es"ions =
9/0 (onc!usions 61
9/1 Su&&estions 61
,i
#eferences 63
,ii
! 3HAPTER NO+ !
PAKISTAN7S BANKIN) HISTORY
1
!+ INTROD&3TION
3he function of commercia! ban6in& and app!ication of the fundamenta!
princip!es of the depositor ban6 re!ationship ha,e remained essentia!!y the same
since about 500 B/(/ Ban6 operation methods and procedures. on the other hand.
ha,e under&one a constant process of e,o!ution because of economic &rowth. the
mountin& ,o!ume of transactions and &reater use of ban6in& faci!ities/
7s a resu!t of these contributin& factors. methods and practices necessary to
hand!e the increased ,o!ume of detai! wor6 ha,e been de,e!oped whi!e another
and $uic6er method ha,e been adopted in order to cope with the increased
,o!ume. much of which has been accomp!ished without undu!y increasin& the
cost of doin& business/
%urin& the !ast twenty years we ha,e e<perienced a constant transition from the
o!d to the new - from manua! to mechanica! methods and procedures - from o!d
estab!ished practices to current techni$ues and to a more scientific approach to
the so!ution of prob!ems brou&ht about by day to day chan&es in business
practices/
2+ Our Ban6in, S.s"em To0a.
3he Ban6in& Business as we 6now it today is composed of three separate and
distinct principa! functions/
1- 3he ac$uirin& of funds to in,est and !oan/
@- 3he in,estin& of such funds in !oans and bonds/
3- 3he ser,icin& of such funds. such as pro,idin& of chec6in&Fsa,in& faci!ities.
and the co!!ection of draft. notes and chec6s/
3hese functions. whi!e differin& in detai! of operation. fo!!ow the same princip!es
estab!ished hundreds of years &o by money-!enders and e<chan&ers/
9+ Ban6 De/ini"ion
HBan6s are institution that en)oys the pub!ic money doin& nothin& for the pub!icH/
7ccordin& the ban6in& ordinance 196@ sec :6;.
1
HBan6s mean the acceptance of deposit for the purpose the !endin& or the
in,estment of deposit of money from the pub!ic repayab!e on demand or
otherwise withdraw ab!e by che$ues. drafts. orders. and otherwiseH
Ban6er
Ban6er inc!udes a body of persons whether incorporated or not who carry on
business of ban6in&/
3us"omer
(ustomer is defined as one who has account with the ban6/ 3he word customer
si&nifies a re!ationship in which duration is not of the essence/ 7 person whose
money has been accepted by the Ban6 on the footin& that they underta6e to honor
che$ues up to the amount standin& to this credit is a customer of the Ban6 in the
sense of the statute. irrespecti,e of whether his connection is of short or !on&
standin&/ 7!! the city branches accounts are computeri=ed/
$+ T.pes o/ Ban6in,
3oday the principa! ban6in& and financia! faci!ities a,ai!ab!e to ser,e commercia!
are pro,ided. and made a,ai!ab!e to them throu&h fi,e types of ban6s/
1/ (ommercia! Ban6s
@/ 3rust companies
3/ Sa,in& Ban6s
?/ Sa,in& and -oans association
5/ "inance companies
3ommer1ial Ban6s@
(ommercia! ban6s may be defined as HmoneyedH corporations. authori=ed by !aw
to recei,e deposits and pay such funds to others on order discount and ne&otiate
promissory notes. drafts. bi!!s of e<chan&e. and other e,idences of debtI to !end
money on rea! or persona! securityI to ma6e co!!ecti,esI and conduct such other
moneyed transactions as are not inconsistent with its charter or the !aw under
which it operates/
@
;+ T2e Allie0 Aan6 limi"e0
7t the time of independence in 19?B the ban6s ser,ices were ,ery bad!y affected
and by >une 30. 19?8. the number of offices of schedu!ed ban6s came down to
on!y 81 in the territories comprisin& a6istanI but by %ecember 31. 19B3 there
were fo!!owin& 1? schedu!ed a6istani commercia! Ban6s with 33@3 offices a!!
o,er the a6istan and B? offices in forei&n countries/
3he facts show that commercia! ban6in& has made tremendous pro&ress and
achie,ed a phenomena! &rowth since independence and that the commercia!
ban6s ha,e du!y p!ayed a ,ita! ro!e as a mobi!i=e of peop!eCs sa,in& to constitute
the most important source of financin& in country economy/ 2owe,er it was fe!t
that these ban6 fai!ed to ensure that the resources so mobi!i=ed by them f!ow in
those sectors of economy where they wou!d produce the &oods and ser,ices
needed bad!y by a ,ery !ar&e number of peop!e in a6istan/
=+ His"or. o/ Allie0 Ban6 L"0
7B- is the first 'us!im Ban6 estab!ished on territory that !ater on became
a6istan/ It was estab!ished on %ecember 3. 19?@ as 7ustra!asia Ban6 at -ahore
with capita! of 0/1@ mi!!ion/ 7t that time the chairman was Ah/ Bashir Ba6sh/
7B-Js story was one of the dedications. commitment to professiona!ism and
adaptation to chan&in& en,ironmenta! chan&es/
3he ban6Cs history is di,ided into many phases/ %urin& @5 years of united
a6istan the ban6 ad,anced forward in a!! areas of its acti,ities/ 19B0Js were a
difficu!t decade for a!! Ban6s of a6istan/ In 19B1 9ast a6istan was separated
and 7ustra!asia Ban6 !ost its 50 branches and a !ot of capita! as we!!/
*e,erthe!ess the &rowth remained steady/
In 19B? a!! the Ban6s were nationa!i=ed inc!udin& 7ustra!asia Ban6/ 3he sma!!
pro,incia! Ban6s were mer&ed into 7ustra!asia Ban6/ 1n 1st >u!y 19B? the new
entity was renamed as 7B- of a6istan -imited/
8+ T2e pre In0epen0en1e Perio0 (!>$2B$8%
7ustra!asia Ban6 had the uni$ue distinction of bein& c!ose!y identified with some
of the countryJs most rominent !eaders of the freedom moment/ Such as 'ian
3
'umta= %au!tana :Board of directors;. 'ian Ifti6har 2ussain and 'au!ana Gafar
7!i Ahan/
3he ban6 ori&ina!!y started its operation in the &ara&e of Ahawa)a Bashir Ba6shJs
bun&a!ow :who was the chairman; near the -ahore #ai!way Station/ But the
success of Ban6 enforced the directors to open its another branch in 7nar6a!i on
1st 'arch 19??/ Ah/ Bashir was first chief e<ecuti,e/ 2e was the person who
was rea!!y wor6in& in its de,e!opment/ 2is sincerity of purpose can be )ud&ed
from his &reat moments/
7nother branch was opened at 7maratsar in 19?5/ In >une 19?6. the ban6 earned
the status of schedu!ed ban6/ %urin& 19?6-?B many other branches were opened
at 'c!eod #oad -ahore. >a!!andhar. -udhiana. 7&ra and %e!hi/
7t independence the industria! and commercia! sectors were underde,e!oped but
7B- contributed a !ot in the de,e!opment of these sectors/
?+ Allie0 Ban6@ PuAli1 Se1"or Years (!>8$B>!%
+nder the *ationa!i=ation 7ct of 19B?. 1? schedu!ed ban6s were ta6en o,er by
the 8o,ernment/ 7ustra!asia Ban6Js Board of %irectors was disso!,ed and the
ban6 was renamed as 7!!ied Ban6 of a6istan -imited/ Sarhad Ban6. -ahore
(ommercia! Ban6 and a6istan Ban6 -imited were mer&ed into 7ustra!asia
Ban6/ 7t time of mer&e. 7B- was second hi&hest amon& a!! the ban6s
*ationa!i=ed in 19B?/
7!!ied Ban6Js first 9<ecuti,e Board was constituted of 'r/ I$ba! 7/ #i=,i as
resident. 'r/ 7)ma! Aha!i! as >oint resident and 'r/ Ahadim 2ussain Siddi$ue
as member/ In 19B? 'r/ I/%/ >une)o and 'r/ Safdar 7bbas Gaidi )oined the Board
!ater/ 116 new branches were opened in 19B? and it started participation in
commodity 1peration pro&ram of 8o,ernment/
In 19B0Js Ban6 p!ayed an important part of a&ricu!tura! area !oans and other
!oans/ In 19B6 'r/ 7)ma! rep!aced 'r/ #i=,i as (hief 9<ecuti,e and resident/
%urin& 19B?-BB. 361 new branches were opened and @30 of these were !ocated in
,i!!a&es and sma!! towns/ It a!so opened its forei&n branch in -ondon. near the
Ban6 of 9n&!and/ In 1980 the Ban6 of 9n&!and &ranted 7!!ied Ban6 reco&nition
as a fu!! f!ed&e Ban6 under the +/A/ Ban6in& act/
?
In 1981. resident was chan&ed/ In 198?. a&ain new president was come to
6now/ 2e tries to increase the internationa! business/ It a!so initiated a ma)or
counter pro&ram/ In 1985. mainframe computer was insta!!ed and effecti,e
mana&ement system was de,e!oped/ %urin& this period profitabi!ity was
increased/ *ew resident 'r/ 'a$boo! introduced different schemes in 198B-88/
In 1989. new 13 branches were insta!!ed/
1,er 1991. B?5 branches were there in a!! o,er the a6istan/
>+ A NeC Be,innin,
In *o,emberF %ecember 1990. the 8o,ernment announced its commitments to
the rapid pri,ati=ation of the Ban6in& sector/ 7!!ied Ban6Js mana&ement under
the !eadership of 'r/ Aha!id -atif decided to react positi,e!y to this cha!!en&e/ In
September 1991. 7B- entered in a new era of its history as wor!dJs first ban6 to
be owned and mana&ed by its emp!oyees/ 3he 800 e<ecuti,es and 1@000 staff
members spread o,er 950 branches throu&hout the a6istan estab!ished a hi&h
de&ree of cooperation and fami!y fee!in&s/
Allie0 Aan6 OADe1"i-es@
7!!ied ban6 has fo!!owin& ob)ecti,es0
i; 'ain ob)ecti,e of 7!!ied ban6 is to earn profit/
ii; 3o pro,ide ser,ices to their customers and assistance in the de,e!opment of
commerce and trade/
7!!ied ban6 a!so ha,e another responsibi!ity to &i,e ser,ice to their communities/
It watches the &rowth and de,e!opment of his community especia!!y the
commerce and business of the area/
'ision@
3o become a dynamic and efficient ban6 pro,idin& inte&rated so!utions in order
to be the first choice ban6 for the customers
Allie0 Ban6 Mission@
3o pro,ide $ua!ity financia! ser,ices with an ed&e of techno!o&y to businesses
particu!ar!y sma!! and medium si=ed enterprises throu&h a moti,ated human
resource endea,orin& to achie,e customer satisfaction/
5
2 3HAPTER NO+ 2
STR&3T&RE AND MANA)EMENT
SYSTEM O( ABL
6
!+ MANA)EMENT SYSTEM O( ABL
Successfu! and profitab!e ban6in& mana&ement depends on two principa! factors/
a; 3he manner in which the functions of ban6in&. that is the ac$uirin& of
deposits. the in,estin& or con,ertin& such deposits into earnin& assets. and the
ser,icin& of such deposits. are performed/
b; 3he de&ree to which officers and emp!oyees contribute their ta!ents to the
pro&ress and we!fare of the ban6 in dischar&in& duties and responsibi!ities/
!!+ Allie0 Ban6 Mana,emen"
Ban6s are mana&ed by board of director or simi!ar &roup of men who are
responsib!e to the owners. creditors. and the &o,ernment for the we!! bein& of
their institutions/ 3he &o,ernment se!ects a!! or some of directors of 7B-/
'ana&ement of 7B- are &i,en as fo!!ows0
E<e1u"i-e 3ommi""ee@
9<ecuti,e (ommittee consists of 'r/ 3ari$ 7=i= :(91;. '/ #affat :(o/
Secretary;. er,ai= I$ba! Butt. Shei6h >a!ees 7hmed. *a=rat Bashir. 3asneem '/
*orani/
O//i1ers@
1fficers are se!ected by the directors to mana&e their ban6s/ 7n officerJs
re!ationship to the board is that of an emp!oyee to an emp!oyer/ (hief 1fficer of
7B- is 6nown as (hairman. Senior 9<ecuti,e Eice resident/ 3hey are a!so
members of the board of director and are !ar&e shareho!ders/ 3hey are in a
position. to dominate the ban6Cs po!icies as we!! as its administration/
3he (hief duty of the chairman is to !end the ban6Cs funds/ 3his wor6 is often
sub)ect to !itt!e super,ision by the board of directors/
!2+ S"ru1"ure o/ ABL Limi"e0
*o ban6 can be e<pected to operate efficient!y un!ess a!! emp!oyees with in a
department. di,ision or section 6now0
7; "rom whom they are to recei,e the wor6 they are to do/
1
B; 5hat they are supposed to do with the wor6 after they recei,e it/
(; 2ow they are supposed to hand!e the operation of item/
%; 5hen they are supposed to do wor6. perform the operation/
9; 3o whom they &i,e the item or function after finishin& it/
3o perform the functions efficient!y the ban6 has its 2ead 1ffice in Aarachi.
which is contro!!ed by the president of the Ban6/ 3he ban6 has re&iona! office
under head office in ma)or areas of the country/ #e&iona! (hief heads this office/
3he re&ion (onsist of many =ona! offices with a =ona! chief/ 3here are many
branches in a =one to carry the functions effecti,e!y and performin& customer
ser,ices !oca!!y/
7B- -td/ is functiona!!y or&ani=ed into di,isions and di,isions are further
di,ided into department and sections/ 9,ery pro,ince has its own re&iona! office
and =ona! offices/ 9<ecuti,e ,ice president heads the di,isions and departments
are further headed by 18I :1fficer of 8rade I;/ 'ana&er heads branches/
!9+ Pro-in1ial Hea0Euar"ers
*ow with its networ6 of o,er 950 branches !ocated in the urban and rura! areas
throu&hout a6istan. 7!!ied Ban6 is positioned to pro,ide persona!i=ed ban6in&
ser,ices to its customers at !ocations con,enient to the customers/ 7B- has
in,ested e<tensi,e!y in branch automation/ 7!! branches are computeri=ed on
branch based mu!ti user computer systems/
'r/ 'uhammad 3ari$ 7=i=. too6 o,er as (91 of 7!!ied Ban6 on 18th 1ctober
@013/ 3he (91 &a,e po!icy &uide !ines and the strate&y to run the affairs of the
Ban6 in the !i&ht of chan&ed re$uirements of the ban6in& industry/ 2e
emphasi=ed that the Ban6 9<ecuti,es. officers 4 staff must wor6 fear!ess!y and
put in a!!-out effort to ensure steady &rowth of the Ban6/ 2e emphasi=ed that
customers ha,e to be &i,en the best possib!e ser,ice as it is they who are the
source of our &rowth 4 success/
!$+ Trainin, A1a0emies
7!!ied Ban6 -imited has fi,e trainin& academies. two in -ahore. two in Aarachi.
and one in Is!amabad/ In these trainin& academies the new as we!! as the e<istin&
staff &et trainin&/ 5hen a new emp!oyee comes in 7B- then most often he is
@
sent to any of these academies for trainin&/ 3he trainin& period may be minimum
of one-month up to ma<imum of one year/ 3he trainin& period depends upon the
nature of the )ob/ %urin& the trainin& the new emp!oyees are ac$uainted with a!!
the necessary information about their )obs/
5hen any chan&e occurs in the po!icies of the Ban6. then the seminars are he!d in
these academies in which emp!oyees as we!! as e<ecuti,es participate to &et
information about the new po!icies of the Ban6/ "or e<amp!e if the Ban6 po!icy
re&ardin& the financin& schemes chan&e then the 'ana&ers of the 7d,ances
Section are in,ited in these seminars/ 3hey !earn about the new chan&es and then
imp!ement these chan&es in their branches/
In these academies a permanent staff is present for the trainin& of emp!oyees/
2owe,er. if re$uires. sub)ect specia!ists are in,ited to de!i,er !ectures on certain
sub)ects/ "or e<amp!e the Ban6 has a contract with Sa))ad 7ssociates which send
its e<ecuti,es to de!i,er !ectures on pro)ect financin&/ 9<ams are a!so he!d in
these trainin& academies/
!;+ Allie0 Ban6 Limi"e0
NeC (rui" Mar6e" Bran12@
3he Branch of 7B- -td/ is responsib!e to pro,ide a!! ser,ices to its customer/
3his branch is !ocated in *ew "ruit 'ar6et >han& #oad "aisa!abad/
(un1"ions@
3here are fo!!owin& functions which are performed by 7!!ied ban6 -imited *ew
"ruit 'ar6et >han& #oad "aisa!abad/
A11ep"s Deposi"s@
3he Ban6 pro,ides deposit faci!ity to its customers/ 3he types of deposits are0
a% PLS Sa-in, A11oun"
In this type. the depositor shares profit and !oss with the ban6/
A% (i<e0 Deposi"s
3hey bear hi&h profit. but these can on!y be withdrawn after a fi<ed period of
time
3
1% 3urren" A11oun"s
*o profit is paid on these deposits but amount cou!d be withdrawn without any
restriction/
Remi""in, o/ (un0s@
3he Ban6 pro,ides the faci!ity to its customers for remittin& !ar&e amounts of
money in the form of ban6 drafts. 3 te!e&raphic 3ransfers and 'ai! 3ransfers to
where e,er the customer wants/
?
!=+ Bran12 Se"up
3HAPTER # 9
5
8enera! Ban6in& 7d,ance %epartment
'7*789#
NON CLERICAL
STAFF
3o6en (urrent 7ccount (!earin& #emittance
NONB3LERI3AL
STA((
9 3HAPTER NO+9
)ENERAL BANKIN)
6
B
!8+ )ENERAL BANKIN) DEPARTMENTS
8enera! ban6in& is one of the ma)or departments of 7!!ied Ban6. -td/ It consists
of sub department. which are fo!!owin&/
(urrent department
3o6en department
#emittance debarment
(!earin& department
7ccounts department
!?+ 3urren" Depar"men"
3his department maintains a!! forma!ities of the accounts and accounts ho!der.
!i6e accounts name. account ho!derCs name. code *o/. and fu!! address/ %ifferent
che$ues debit and credit ,oucher come from different departments !i6e 3o6en.
(!earin&. #emittance. (ash. and "orei&n 9<chan&e. 7d,ance and posted a&ainst
different accounts/ 7 wor6in& >ourna! ca!!ed 'anua! is prepared dai!y which
shown the ba!ance accounts of a!! parties/ 'ar6-up and profit are ca!cu!ated dai!y/
3hat wou!d be debited or credited from or to 7ccount ho!derCs account after
specific period of time/ 'ar6-up is debit from the account after e,ery three
month and profit is credited to accounts after e,ery 6 month/ *ew accounts are
a!so opened in this department/ 3ota! function perform by this department is
shown by b!oc6 dia&rams/ 3hese dia&rams show the se$uence of acti,ities/ 3hese
are simp!ified dia&ram of what is actua!!y bein& done in current department and
what happen to a customer who comes to open an account in the branch/
"o!!owin& are the three accounts. which are maintained by this department/
(urrent 7ccount
Sa,in& 7ccount
"i<ed 7ccount
!>+ To6en Depar"men"
1
In to6en department. to6en are issued for the encashment of che$ues %emand
draft. 3e!e&raphic transfer. 'ai! transfer and misce!!aneous e<panses ,oucher of
ban6 before issuin& term we chec6 the fo!!owin&
%ate shou!d be current or pre,ious not ad,ance/
Specimen Si&nature of account ho!der shou!d there/
Si&nature of bearer shou!d on bac6side of che$ues/
7mount shou!d be same both in fi&ure and words/
In case of %%. chec6in& si&n of authori=ed officer of ban6 if there is any
discrepancy in abo,e-mentioned point. no to6en wou!d be issued/ Before issuin&
to6en. we stamped on bac6side of che$ues and write the no/ 1f to6en both front
and bac6side of che$ues. etc/
7fter a!! the process. the entry of che$ues wou!d be posted on the &i,en re&ister.
which inc!ude to6en no/ (ode no/ and amount/ 7fter ban6in& hours/ 3ota! amount
on re&ister wou!d be ta!!ied with the cash department amount. that which has
been paid/ 7ny che$ues that is returned from the current department because of
any discrepancy. is debited from the tota! amount on the re&ister in to6en
department/
2+ 3as2 Depar"men"
(ash department dea!s with the cash. which either comes in the Ban6 or &oes
outside the Ban6/ (ash can be in any form of currency/
Deposi"s@
3his is the ma)or source of the cash inf!ow/ 5hen someone deposits the cash in
the Ban6 in any currency. it means that the cash is comin& in the Ban6/
Deman0 Dra/" an0 Tele,rap2i1 Trans/er 3ommission@
3hese are the second ma)or sources of the cash inf!ow of the Ban6/ 5hen the
Ban6 issues the %%s and 33s on the beha!f of customer then the Ban6 ta6es
certain char&es as commission/ 3hese %%s and the 33s can be issued in any
currency on the demand of the customer/
PriFe Bon0s@
@
3hese instruments are so!d to the &enera! pub!ic and cash is recei,ed from them/
3hou&h this cash is u!timate!y transferred to SB but sti!! the Ban6 has to mana&e
this cash/
Mana,emen" o/ 3as2@
It is necessary for e,ery branch to maintain a specific amount of cash with it at
any time. so that when a customer comes to &et cash. he may &et it prompt!y/ If a
branch is not ab!e to maintain such appropriate !e,e! if cash then it wi!! ha,e a
bad effect on its repute and it wi!! not be ab!e to fu!fi!! the customer e<pectations/
So. effecti,e mana&ement of cash is ,ery necessary for e,ery Ban6/ 7B- has put
an appropriate !imit on its branches that they shou!d 6eep that minimum !e,e!s of
cash with them at any time/ 3his !imit is different for main branch and other sub-
branches/
Trea"men" o/ Surplus 3as2@
3he surp!us cash means the cash. which is o,er and abo,e the !imit of any
particu!ar branch/ It may happen that a branch may ha,e the surp!us cash with it/
If a sub branch has surp!us cash with it than that of !imit. then it wi!! transfer it to
the main branch on dai!y bases/ If the main branch has the surp!us !imit then he
wi!! transfer the surp!us money to head office in Aarachi throu&h the SB/ If
these surp!us funds remain with the main branch. they wi!! be of no use and wi!!
act as id!e money because they are earnin& no profit/ So these funds are remitted
to the head office. where they are in,ested and wi!! earn profit for the Ban6/ 3he
main branch earns the profit on the funds. which it remits to the head office/
(urrent!y this rate of profit is 13K/ 3here is no profit &i,en on the funds which
the sub-branches which they transfer to the main branch/
Trea"men" o/ 3as2 De/i1i"@
7s surp!us of the cash occurs. simi!ar!y the deficit can a!so be there in the Ban6/
It means that the cash shorta&e is there in the branch/ 3o co,er this shorta&e the
patterns are fo!!owed/ If shorta&e is there in sub-branch. then it may ta6e the cash
from the main branch/ If the main branch has the shorta&e of cash. then it may
ta6e the funds from the head office/ 3he head office char&es certain rate of profit.
3
which is 13 K on the funds. which it remits to the main branch/ 3here is no profit
char&ed by the main branch on the funds pro,ided to the sub-branches/
3as2 in Transi"@
3he cash. which is transferred from any sub-branch to 'ain branch or from main
branch to SB is ca!!ed cash in transit/ 3here is !imit of cash in transit on main
branch/ 3his !imit is of #s/ @00 mi!!ions i/e/ main branch can ta6e the cash from
any sub-branch or can transfer the cash to SB up to the !imit to the @00 mi!!ions/
Insuran1e o/ 3as2@
7!! the cash of the Ban6 is insured/ 3he ma)or companies. which insure the cash.
inc!ude 7dam)ee Insurance (orporation. 8enera! Insurance (ompany and 9ast
5est Insurance (ompany/ 3he (entra! 1ffice pays a!! the e<penses of the
insurance of cash/
Se1uri". Arran,emen"s@
"ew years ear!ier. the Ban6 has its own &uards for the transfer of the cash from
main branch to SB or from sub-branch to the main branch/ But now the Ban6
has hired a security company for the transference of cash/ 3his company is
LBrin6sM/ 3he commission which is char&ed by the Brin6s (ompany ,aries from
p!ace to p!ace and is different for different amounts of cash/ 'ain two companies
to ta6e the (ash 7s6ari 8uards and honi< 7rmour (o/ ,t -td/
2!+ 3learin, Depar"men"
In"ro0u1"ion@
3he Ban6 is the member of the (!earin& 2ouse and recei,es (he$ues. demand
drafts and other ne&otiab!e instruments for presentation of its payment by the
branch of a drawee ban6 !ocated within the city other then 7B-/ 3he proceeds of
the c!earin& instruments are credited into the account of the customer/ 3he
c!earin& faci!ity is a,ai!ab!e on a!! wor6in& days/
5here,er the c!earin& faci!ity is bot a,ai!ab!e or the drawee institution is not the
member of c!earin& house the Ban6 recei,es (he$ues. demand draft or ne&otiab!e
?
instruments for co!!ection and upon receipt of payment from the drawee the same
is credited into the account of the customer/ (!earin& may be outward or inward/
Ou"Car0 3learin,@
Suppose a customer deposits che$ue in 7b! 2assan 7rcade Branch. drawn on
2abib Ban6 'u!tan (ant branch/ 3hen the representati,e of 7b! 2assan 7rcade
Branch wi!! ta6e this che$ue to the (!earin& house in SB. where representati,es
of a!! ban6s &ather dai!y/ *ow in first c!earin& this che$ue wi!! be e<chan&ed
with the representati,e of 2abib Ban6 'u!tan (ant branch/ In the second
c!earin&. if the che$ue is honored. he wi!! te!! it to the 7B- representati,e and so
the SB credits the account of 7B- 27SS7* 7#(7%9 B#7*(2 and debits
the 2abib Ban6 'u!tan (ant branch throu&h the c!earin& account/ 3his is ca!!ed
1utward (!earin&/
InCar0 3learin,@
Suppose a person deposits a che$ue in 2abib Ban6 'u!tan (ant branch. drawn
on any 7B- 'u!tan branchI !et it be the 7B- main branch (ant/ 3he
representati,e of 2B- wi!! e<chan&e this che$ue with the 7B-Js representati,e in
the first c!earin& in (!earin& 2ouse/ If the che$ue is honored by the 7B- main
branch then SB wi!! debit and credit the respecti,e accounts/ 3his is ca!!ed
Inward (!earin&/
Trans/er Deli-er.@
3he c!earin& between the 7B-s own branches within one city is ca!!ed 3ransfer
%e!i,ery/ %urin& this c!earin& a6 7ccount is not in,o!,ed/ In 7B-. it is done
twice in a wee6/ 3he Ban6 char&es no commission from its customers for this
transfer de!i,ery/
22+ Bill:Remi""an1e Depar"men"
Bi!!s for co!!ection means the (he$ues or %%sF33sF1s which are recei,ed from
or sent to other branches outside the city for co!!ection. drawn on any other Ban6/
Bi!!s for co!!ection may be inward or outward/
#emittances means. the transfer of cash from one p!ace to other p!ace throu&h
paper transaction/ #emittances may be inward and outward/
5
Bills /or 3olle1"ion@
3here are two types of bi!!s for co!!ection
Inward bi!!s for co!!ection :in!and 4 forei&n;
1utward bi!!s for co!!ection :in!and 4 forei&n;
InCar0 Bills /or 3olle1"ion@
Suppose a customer of 7B- 'a!! Branch -ahore deposits a che$ue drawn in the
name of 2abib Ban6 'u!tan (ant Branch/ *ow the 7B- 'a!! Branch -ahore
wi!! send this che$ue to 7B- 'ain Branch of 'u!tan for co!!ection from 2abib
Ban6 Branch/ *ow 7B- 'ain 'u!tan branch wi!! co!!ect this che$ue from
2abib Ban6 Branch throu&h c!earin&. and wi!! remit the amount to the 7B- 'a!!
Branch -ahore/ 3his is ca!!ed Inward Bi!!s for (o!!ection :in!and; for 7B- 'ain
Branch 'u!tan/ It wi!! be recorded in Inward Bi!!s (o!!ection #e&ister/ In the
same way if the che$ue is recei,ed for co!!ection drawn on any other Ban6 from
"orei&n Branch of 7B-. then this wi!! be ca!!ed as "orei&n Inward Bi!!s for
(o!!ection/ It wi!! a!so be recorded in Inward Bi!!s (o!!ection #e&ister/
Ou"Car0 Bills /or 3olle1"ion@
5hen any branch of 7B- sends a che$ue or %%F33F1 to main branch 7B- in
another city for co!!ection from any other Ban6. then it is 6nown as 1utward Bi!!s
for (o!!ection/ Suppose a person deposits a che$ue in 7B- #ashidabad 'u!tan
branch drawn on 2abib Ban6 -ahore branch/ *ow 7B- #ashidabad branch wi!!
send this che$ue to 7B- main branch -ahore for co!!ection from 2abib branch
-ahore branch/ 7B- main branch -ahore wi!! co!!ect this che$ue throu&h
c!earin& from 2abib Ban6 branch throu&h c!earin& and wi!! remit the amount to
7B- #ashidabad branch 'u!tan/ 3his is ca!!ed; 1utward Bi!!s for (o!!ection
:in!and; and it wi!! be recorded in 1utward Bi!!s (o!!ection #e&ister/
In the same way. if 7B- *ew "ruit 'ar6et branch sends any che$ue or
%%F33F1 to its forei&n branch for co!!ection from any other Ban6. then it wi!!
be ca!!ed as "orei&n 1utward Bi!!s for (o!!ection and wi!! a!so be recorded in
1utward Bi!!s (o!!ection #e&ister/
3ommission@
6
3he rate of commission for both Inward and 1utward Bi!!s for (o!!ection is 0/@5
K. with a !imit of minimum of #s/@0. p!us courier char&es/
29+ Remi""an1es
3he remittances can be made throu&h the fo!!owin& mode of transference/
%emand %raft :%%;
3e!e&raphic 3ransfer :33;
ayment 1rder :1;
SB (he$ue
Deman0 Dra/"@
It is a 6ind of che$ue. which is issued by the 7B- to the other ban6s. or other
branches of the 7B- on the demand of the c!ient/ 1n the %emand %raft there are
different heads mentioned on that/ Such as the amount to be sent. the name of the
person to whom it is to be sent/ It is ,ery con,enient and safe method of sendin&
the money from one p!ace to another/ 3he businessman to transfer or send the
money from one p!ace to another usua!!y uses it/ If one person issues the %% in
the name of other person. then it can be transferred to the account of the second
person easi!y/ %% can be in a6istani #upee or in any "orei&n (urrency/ 5hen
%% is issued. it is &i,en to the person. who wanted to ma6e it/ 7t that time Ban6
wi!! ha,e no concern with that %% but an ad,ise is sent to the concerned branch
that we ha,e issued the %% of such amount and on the name of this person. and
you wi!! pay him on the demand of the c!ient/ 3his %% can be c!osed before the
issuin& the amount/ 1n issuance the %%. Ban6 ta6es some commission/
Tele,rap2i1 Trans/er@
It is a!so a way of sendin& the money from one p!ace to another/ -i6e %% certain
farms are to be fi!!ed/ In this the messa&e si!! not is sent throu&h the paper. but
with the he!p of the fa< or thin&s !i6e that/ 7!! other processes are same as of the
%%/
Pa.men" Or0er@
It is an order issued by the Ban6 and payab!e on itse!f. throu&h this c!ient can
easi!y transfer the money from one person to another within the same city/ It is a
B
written document on which the certain commission is to be paid and certain
documents are fi!!ed by the c!ient/ "or this certain amount is needed to deposit
with the Ban6/
Pro1ess /or Remi""an1e@
7!! branches of 7B- dea! with each other throu&h a centra! account named as
La6 7ccountM/
Pa6 A11oun"@
a6 7ccount is maintained in (entra! 1ffice Aarachi/ In (entra! 1ffice there is
an account of e,ery branch and a!! these accounts of a!! branches are maintained
throu&h this a6 7ccount/ In a6 7ccount. a specific code has been a!!otted to
e,ery branchJs account/ 3hese a6 7ccount contro!s a!! the remittances made by
different branches/ #emittances may be outward or inward/
Remi""an1es Ou"Car0@
Suppose a person comes to the 7B- 27SS7* 7#(7%9 B#7*(2 and as6s to
ma6e a %emand %raft :%%; of #s/50. 000F- in the name of beneficiary whose
Ban6 is 7B- 'a!! Branch -ahore/ *ow the 7B- 'u!tan branch wi!! recei,e the
cash and prepare the %% of #s/50. 000F- and wi!! send it to the 7B- -ahore
branch/ 7t the same time it wi!! a!so prepare an ad,ice and send it to the (entra!
1ffice/ In this ad,ice. the 7B- 'u!tan branch wi!! te!! the (entra! 1ffice that it
has sent a %% of amount #s/ 50.000F- to the 7B- 'a!! Branch -ahore. so ma6e
its account debited by #s/ 50.000F- and ma6e the account of 7B- 'a!! Branch
-ahore credited with the same amount 3his is ca!!ed L#emittances 1utwardM
Remi""an1es InCar0@
Simi!ar!y when the 7B- 'a!! Branch. -ahore sends a %%F33F1 or che$ue to
7B- 'u!tan (ant Branch then it wi!! be remittances inward for this branch/ 3his
type its account wi!! be credited by centra! office in a6-7ccount and the account
of 7B- 'a!! Branch. -ahore wi!! be debited/
Remi""an1e in Transi"@
Suppose the 7B- 'ain Branch. 'u!tan wants to send the surp!us fund to the
centra! office Aarachi/ 3his branch wi!! first deposit the funds in the State Ban6
of a6istan. which wi!! transfer these funds to centra! office. Aarachi/ 2ere the
8
SB acts as a cash a&ent/ *ow the 7B- -ahore. Branch wi!! send an ad,ice to
centra! office. Aarachi that it had remitted that many amounts throu&h SB/ 3his
is ca!!ed #emittance in 3ransit/ *ow the SB -ahore. Branch wi!! remit this fund
to the SB Aarachi. Branch and from there. funds wi!! be u!timate!y transferred
to the centra! office/In the same way when 7B- -ahore. Branch re$uires the
funds then (entra! 1ffice wi!! remit these funds throu&h SB and wi!! send an
ad,ice to the 7B- -ahore. Branch/ 3he funds wi!! be u!timate!y transferred from
SB -ahore. Branch to 7B- -ahore. Branch/ 3his is a!so #emittance in 3ransit/
2$+ (orei,n Bills an0 Remi""an1es
3hese can be "orei&n (urrency 3e!e&raphic 3ransfer
(orei,n 3urren1. Deman0 Dra/"@
7!!ied ban6 can transfer funds to the remotest fart of the country for
paymentFcredit to the account of the customer himse!f or a third party. throu&h
3e!e&raph 3ransfer for the payment on the same or ne<t day/
3he Ban6 a!so issues the %emand draft for remittance of fund by customer/ 3he
%emand draft can be issued in fa,or of the purchaser himse!f or a third party/ It
is secured and con,enient to sendFcarry. instead of cash/
Tele,rap2i1 Trans/er@
In this case the authority is &i,en to one ban6 from another ban6 on the beha!f of
the customers throu&h te!ecommunication to debit their inter office account with
them and credit hisFher or partyCs account mentioned in te!e&raphic transfer :3/3/;
3his is the fastest way of transferrin& money from one p!ace to another within the
country as we!! as out side the country/
7s we 6now that when a ban6 issues a 3/3/ it is &i,en some ser,ice to the
customers. so ser,ice char&es for issuin& 3/3CS. credit ,ouchers are prepared/
(reditin& the cab!e char&es and a debit ad,ice is made for the party te!!in& them
that so much ser,ices char&e ha,e been deducted from your account with us/ 7!!
the 33CS are seria!!y numbered/ 3here are two types of 33CS/
1/ Incomin& 33CS
@/ 1ut-&oin& 33CS
9
So far both types of 3/3CS separate re&isters are maintained/ 5hi!e issuin& a 33 a
confidentia! code no/ ca!!ed the test numbers is a!so bein& &i,en to 33 by two
authori=ed officers and this code number is on!y under stood by the two other
authori=ed officers in the recei,in& ban6/ By this test some mu!tip!ications C(
done which confirm the instructions in the body of 3/3/
Mail Trans/er@
7s it is c!ear from its name that in this case the transfer of money :in the shape of
a document; ta6es p!ace throu&h mai!/ 3he procedure is !i6e 33. that is
instructions are &i,en to the recei,in& ban6 that inter office account shou!d be
debited and Cedited to the mentioned partyJs account/ It is s!ower as compared to
the 33/ #ecords are maintained in the same way as of te!e&raphic transfer.
commission is a!so char&ed in the same manner but at a different rate/
2;+ A11oun" Depar"men"
9,ery 3ransaction. which ta6es p!ace. is recorded in the computer/ 3ransaction
ta6es p!ace throu&h different ,ouchers which are fina!!y posted to computer/ 7s I
a!ready wrote that tota! branch was computeri=ed so a!! transaction in different
dept/ wou!d be made on computer/ 9ach dept prepare a summary of dai!y
transaction Cat is forwarded to 7ccount dept/ Since a!! ,oucher from differ-it dept/
a!so forwarded to current dept/ So this dept/ wi!! ta!!y it such transaction with
current dept after maintainin& the !ed&er each dept/
3he dept ta6e care about boo66eepin&. maintains !ed&er and current accounts of
different dept/
"o!!owin& are the different functions performed by this department/
1/ reparation of month!y. $uarter!y. semiannua!!y and year!y ba!ance sheet of the
branch/
@/ 3o maintain a!! accounts of different department/
3/ (a!cu!ation of profit of different in,estment schemes/
?/ (a!cu!ation of mar6-up of different ad,ances/
5/ reparation of different type of reports for state ban6 of a6istan/
6/ reparation of dai!y position report of cash and e,ery account/
10
B/ 3he most important function is the chec6in& and ta!!yin& dai!y summaries of
different departments with !ed&erCs ba!ance
2=+ Deposi"s S12eme
%eposits to the ban6 are as the bac6bone to the body of man it is !ifeb!ood of a
ban6/ 3he ban6 borrows money from &enera! pub!ic by acceptin& or by an
offerin& suitab!e rate of !it on them. or simp!y promise to repay on demand/ 5hen
the ban6 recei,es the deposits. it becomes the debtor and c!ient assumes position
of creditor/
7t 7B- the main thrust is on customer satisfaction/ 3he Ban6 pro,ides many
opportunities to p!ace the funds in ,ariety of deposit accounts inc!udin& forei&n
currency deposit account and offer a wide ran&e of faci!ities and ser,ices tai!ored
to suit the persona! as we!! as domestic and forei&n business re$uirements of its
customers/ 3he different deposit schemes offered by 7B- are as fo!!ows0
3urren" Deposi" S12eme
Purpose
3he purpose of this account is to pro,ide the faci!ity to the account ho!der that he
can deposit or withdraw any amount of money from his ba!ance at any time/
Deposi" o/ (un0s
"unds can be credited into the current deposit account in the form of cash.
(he$ues and other financia! instruments drawn on any other Ban6 or any other
branch of 7B-/
Minimum G Ma<imum Balan1e
3his account can be opened with a minimum ba!ance of #s/ 100 and there are no
ma<imum !imits on ba!ance/
Mar6B&p
*o 'ar6-up is &i,en to the current deposit account ho!ders/ "urthermore the
current accounts are e<empted from Ga6at/
PLS Sa-in, Ban6 Deposi"
11
Minimum G Ma<imum Balan1e
rofit and -oss sharin& Ban6 account can be opened with a minimum of #s/ 100/
3here are no !imits on the ma<imum ba!ance/
Deposi" o/ (un0s
"unds can be deposited into this account throu&h (ash. (he$ues and other
financin& instruments drawn on any Ban6 or any other branch of 7B-/ 3he Ban6
wi!! ta6e care of to see that the credit and debit entries are correct!y recorded in
the accounts of the account ho!ders but in case of any error. the Ban6 sha!! be
responsib!e ma6e the correct ad)ustin& entries without noticin& the account ho!der
and reco,er any amount due from the account ho!ders/
Pro/i"
3he profit is &i,en after e,ery si< months and the rate of profit is announced semi
annua!!y/ 3he o,era!! profit of Ban6 for si< months is determined and on that
basis the rate of profit on this account is ca!cu!ated/ 3he profit is &i,en to the
account ho!der on the month wise product/ It is determined on the minimum
ba!ance of account from B
th
to 31
st
of e,ery month/ 3he -S sa,in& rate
announced by SB for the ne<t si< months is BK/
Eli,iAili". /or S2arin, Pro/i":Loss o/ "2e Ban6
-S sa,in& account ha,in& a runnin& minimum credit ba!ance of #s/ 100. wou!d
be e!i&ib!e for sharin& profitF!oss of the Ban6 the proportion of the profit or !oss
on -S Sa,in& 7ccount sha!! be determined by the Ban6 in its so!e discretion and
the Ban6 decision sha!! be fina! and bindin& on the -S 7ccount ho!der/
3he Ban6 sha!! be within its ri&hts to ma6e in,estment of credit ba!ancesFdeposits
in -S Sa,in& 7ccount in any manner at its so!e discretion and to ma6e use of
the funds to the best of its )ud&ement in the ban6in& business under the -S
system/
4i"20raCals
7ccount ho!der can on!y withdraw sums from his account by means of (he$ues
supp!ied to him by the Ban6 for that particu!ar account/ (he$ues shou!d be
si&ned as per specimen si&nature supp!ied to the Ban6 and if there is any
1@
a!teration in the si&nature of the drawer. then it must be authenticated by the
drawerJs fu!! si&natures/
ost dated and sta!e (he$ues sha!! not be paid/ 5ithdrawa!s from -S sa,in&
accounts are a!!owed not more than ei&ht times in a month and a tota! amount not
e<ceedin& #s/ @5.000/ "or withdrawa! of !ar&er amount. se,en days notice is
re$uired to be &i,en/
3er"ain O"2er (ea"ures
9,ery account ho!der wi!! be re$uired to &i,e a specimen of his si&nature for
record/ If there is any s!i&htest doubt rea!i=ed by the Ban6 re&ardin& the
si&nature of the account ho!der. Ban6 is entit!ed to refuse payment of che$ue
drawn by the account ho!der/ 9ach account wi!! be &i,en a number and account
ho!der shou!d a!ways $uote this number when writin& to the Ban6 re&ardin& his
account or when ma6in& deposits or withdrawa!s/ 7ny chan&e in address of
account ho!der shou!d be immediate!y communicated to the Ban6/
7ccount may be transfer from one branch to another branch of the Ban6 free of
char&e. without affectin& the profitF!oss accruin& position of the account/ 3he
account ho!der wishin& to c!ose the account must present the passboo6 and
unused (he$ues to the Ban6. in order to draw the ba!ance amount/ In case of
account ho!der wishin& to c!ose the account within a period of si< month from the
date of its openin& a char&e of #s/300 on account of cost of passboo6 wi!! be
made/
*o credit faci!ities wi!! be a!!owed a&ainst the ba!ances in -S Sa,in& 7ccounts/
3he Ban6 has a ri&ht to c!ose any account without &i,in& any pre,ious notice to
the account ho!der. which in its opinion is not bein& satisfactory. operated upon/
Allie0 Term plus Deposi" A11oun"@
3his account can be opened with the minimum of #s/ @. 50.000 and there is no
!imit on the ma<imum ba!ance/
Pro/i"
13
3he profit is paid on the dai!y product. i/e/. the minimum ba!ance from 1
st
to 31
st
is ca!cu!ated and on that ba!ance the profit rate is app!ied/ 3he rate of profit on
this account as announced on 31
st
>une @01? is 10K/
O-erseas PLS A11oun"
1,erseas a6istanis can open this account by remittin& their amount into this
account/ 3his account can be opened on!y when the (!ient remits his amount
here from abroad/
Deposi" o/ (un0s
"unds can be deposited into this account throu&h (he$ues. %%s. 33s and other
financia! instruments drawn on any Ban6 or any others branch of 7B-/
Pro/i"
3o attract the o,erseas a6istanis. 7B- offers 8K hi&her rate of profit than the
-S term deposits for a6istani residents/ 3he current rate of profit on this
account as announced by Ban6 on 31
st
%ec/ @01? is 9/5 K/
Allie0 ReCar0in, Term Deposi" 3er"i/i1a"es@
3he minimum ba!ance for this account is #s/ 1.00.000 and no ma<imum !imit/
2owe,er the ba!ance shou!d be in mu!tip!es of #s/ 1.00.000/
Ma"uri". Perio0
3he maturity period of 7!!ied term deposit certificates is fi<ed and it is three
years/
Pro/i"
3here are three different cate&ories for the payment of profit/ "or each cate&ory
the profit rate is different/ *orma!!y the profit ran&es from 9K to 11K/ 3he
profit may be paid $uarter!y. semi annua!!y or annua!!y/ 3he rates of profit for
these cate&ories are as fo!!ows0
Nuarter!y rate of profit 9 K
1?
Semi annua!!y rate of profit 9/B5K
7nnua!!y rate of profit 11 K
5hen these (ertificates are issued to the customers. different profit coupon is
attached with them/ 5hen the customer shows the coupon. the profit is paid to
him/ If the term certificate carries annua!!y payment of profit then it wi!! bear
three coupons. one for each year!y payment/ Simi!ar!y. a semi annua!!y profit
payment certificates wi!! ha,e si< coupons and annua!!y profit payment
certificate wi!! ha,e twe!,e coupons/ Suppose a c!ient has year!y profit term
certificate and he does not ta6e his first year profit. then this profit wi!! remain
with the Ban6 and he can ta6e it in the ne<t in the ne<t year with the second
payment/ But no mar6up wi!! be &i,en on his pre,ious profit/
Ta< an0 Ha6a" De0u1"ion@
ayment of profit is sub)ect to deduction of 5ithho!din& 3a< and Ga6at as per
ru!es/
9<emption on Ga6at is a,ai!ab!e as per !aw/
Mo0e o/ Pa.men"
(!ient wi!! en)oy the faci!ity of recei,in& the profit throu&h ayment 1rder
F%emand %raftFosta! 'oney 1rder. e,ery month at his doorstep/ 7t (!ientJs
discretion he or his authori=ed representati,e can a!so recei,e the profit throu&h
(ashFay 1rderF%emand %raft/ Since the profit sha!! be payab!e by the Branch
where (!ient wi!! open his account under the O7!!ied 'ahana 7madni SchemesJ it
can a!so be credited to his account e,ery month/
Allie0 Youn, Sa-er 3er"i/i1a"es@
3his scheme has been offered specia!!y for the chi!dren/ 3his scheme has the
maturity period of ten years/ 3his scheme was introduced. on the same footin&s
as that of *ationa! sa,in& certificates. which are issued by *ationa! sa,in&
centers/ 3he amount deposited in these (ertificates becomes four times after the
maturity period of 15 years/ "or e<amp!e. if a person deposits 5.000 #s in this
account. then after maturity period this amount wi!! be @0.000/
S"an0in, Ins"ru1"ions
15
3he Ban6 e<tends the faci!ity to its customer to &i,e standin& instructions to meet
financia! ob!i&ations or commitment. such as payment of !oan insta!!ment of
2B"(. payment of insurance premium. etc/ 3he Ban6 pro,ided there is a
ba!ance in the account or some other arran&ements ha,e been a&reed upon
between the Ban6 and the customer carries out the standin& instructions/
S"an0in, Ins"ru1"ion (ee
Standin& instruction fee wi!! be reco,ered in addition to the usua! char&es on
remittances. if any/ 3he standin& instruction fee is #s/ 30 per transaction/
S"op pa.men" ins"ru1"ions
If a c!ient wants to stop the payment on the issued che$ue. when it wi!! come for
c!earin& to the ban6. then he has to &i,e an app!ication/ in this app!ication the
c!ient has to &i,e some reasons because of which he wants to stop the payment on
the issued che$ue/ 3his stop payment app!ication is recorded in the stop payment
re&ister and a caution is mar6ed on the account of the c!ient so that. when the
issued che$ue comes for c!earin& it may not be c!eared/
Allie0 BaBI62"iar Deposi" S12eme@
Brin&s you unpara!!e!ed !ife insurance co,er a!on& with attracti,e month!y profit/
'inimum %eposit amount - #s/ 50.000F- or mu!tip!es thereof/ Insurance co,er up
to - #s/ 5.000.000F-/ (ompetiti,e rate of profit/
ayment of profit on month!y basis/ 7utomatic renewa! on face ,a!ue/
-ife Insurance up to 5 times of your deposit amount with no e<tra cost/
remium sha!! be paid by the ban6
"u!! payment of c!aim in case of - %eath - ermanent 3ota! %isabi!ity
9!i&ibi!ity 7&e - 18 to 6? years/
*o medica! e<amination for 0
- %eposit up to #s/ 500.000F- 4 a&e up to 60/
- %eposit up to #s/ 100.000F- 4 a&e abo,e 60 4 upto 61/
7!!ied 3ahaffu= %eposit (ertificate acceptab!e as co!!atera!/
16


$ 3HAPTER NO+ $
AD'AN3ES:3REDIT DEPARTMENT
1B
18
28+ AD'AN3IN) DEPARTMENT
7d,ances department of a ban6 pro,ides many faci!ities to ,arious indi,idua!s
and businessmen a&ainst char&in& the interest from them/
It is the usua! practice of the bac6 !e,e! it e<amines the perusa! characteristics of
the borrower and the reputation and scope of the businessI he is doin& or &oin& to
start/
2owe,er. there are three ways norma!!y used to seem the account/
Ple0,e
!ed&e is a contract between the borrower and the bac6 whereby the &oods are
transferred into the ban6erCs possession whi!e the ownership remains in the
possession of the borrower/ 3his possession remains with the ban6 unti! the
payment of !oan is du!!y made/ In case of defau!t. the bac6 can sa!e the &oods
after &i,in& the notice/
Mor",a,e
'ort&a&e is a contract whereby the interest in any specified immo,ab!e property
is transferred to the ban6er in order to &i,e the security for the payment of debts/
H.po"2e1a"ion
2ypothecation is a term where &oods are char&ed for the purpose of security/ But
the possession and ownership remains with the owner of the &oods/
2?+ 3a"e,ories o/ A0-an1es
3he ban6 can ma6e the ad,ances in the fo!!owin& three ways/
1,erdraft
-oan
(ash (redit
O-er0ra/"@
+nder such arran&ement the customer is a!!owed to withdraw the amount
e<cessi,e from his ba!ance/ But the !imit of amount is sanctioned by the mana&er
and &i,en for a fi<ed period/
1
Loan@
5hen the ban6 ma6es the ad,ances in a !ump sum. to be repaid in !ump sum or in
forms of insta!!ments with interest at any future date. is 6nown as !oan/ 3hese
!oans may be of short and !on& term/
3as2 3re0i"@
3hese ad,ances are made a&ainst the security of the &oods which may be made
!i6e in the form p!ed&e or hypothecation/ 3he ban6 credits the borrowerCs account
with the amount ma6in& as !oan/ 3he amount can not be withdrawn in !ump sum/
5hi!e interest is paid on the amount withdrawn from the ban6/
2>+ T.pes o/ Loans
3he Ban6 pro,ides the faci!ity of two types of financin&/
"unds based "inancin&
*on "unds based "inancin&
(un0s Base0 (inan1in,@
3he type of "inancin& in which the funds of the Ban6 are direct!y in,o!,ed is
ca!!ed "unds based "inancin&/
3here are fo!!owin& types of "unds based "inancin&/
#unnin& "inance
(ash "inance
%emand "inance
%emand "inance a&ainst "orei&n (urrency 7ccount
%emand "inance to Staff
"inance 7&ainst -oca! 'anufactured 'achinery
7!!ied 9$uity Bui!din& !an
+nor&ani=ed Sector "inancin& Scheme
2ousin& "inance
7&ricu!tura! "inance
"inance +nder Sma!! Business and Sma!! Industries
1,erseas 9mp!oyment "inancin& Scheme
@
"inance 7&ainst 3rust #eceipt
3erm "inance (ertificates
"inance for 8o,ernment 1perations
NonB(un0 Base0 (inan1in,@
3he type of financin& in which the funds of the Ban6 are not in,o!,ed is ca!!ed
H*on-"und Based "inancin&H/ +nder non-fund based financin&. the fo!!owin&
schemes are a,ai!ab!e in 7!!ied Ban6 -imited/
-etter of 8uarantee
erformance Bonds
Bid Bonds
-etter 1f (redit :In!and;

3
; 3HAPTER NO+;
(OREI)N E53HAN)E DEPARTMENT
?
9+ ABL (OREI)N E53HAN)E
In the ,ery be&innin& of this era peop!e were not aware of forei&n e<chan&e/ 7!!
the forei&n money was 6ept at hand and this id!e money did not contributed in the
a6istan economy at that time/ But in 1991 forei&n department introduced was
introduced by the &o,ernment of that time/ 7fter bein& introduced peop!e
deposited their currency in the Ban6/ It was the amount e$ua! to the tota! a6
#upees that were in the circu!ation in the economy of a6istan/
7fter the forei&n currency accounts were opened. the economy &radua!!y
impro,ed because forei&n currency contributed a !ot/ Before the faci!ity of
forei&n currency accounts. near!y 60K forei&n currency was he!d by the peop!e
as id!e/
9!+ ABL (orei,n 3urren1. A11oun"s
In 7!!ied Ban6 -imited. "orei&n (urrency account can be opened in four ma)or
currencies/
+S %o!!ar
Ster!in& ound
>apanese Yen
%eutsche 'ar6
3ri"eria /or Openin, (orei,n 3urren1. A11oun"@
3here are not hard and fast ru!es for becomin& the "orei&n (urrency 7ccount
ho!der/ Ban6 wants on!y introduction of the (!ient and ,ery !itt!e about the
bac6&round/ I/% card is a!so not necessary. if someone hasI we!! and &ood.
otherwise no restriction wi!! be there for him/ 'inimum re$uirements are not
a!so fi<ed "/(/ 7ccounts/ It can be operated by 10P on!y/ But other Ban6s may
ha,e some !imits on minimum re$uirement/
In1en"i-es "o (orei,n 3urren1. A11oun" Hol0ers@
3he fo!!owin& incenti,es wi!! be &ranted to the %eposit 2o!ders who maintain a
"orei&n (urrency %eposit with minimum ba!ance of +S/ P50.000F- or >apanese
Yen 5.000.000F- pr / St&6/35. 000F-or %/' B5.000F-
1
3he branches 7uthori=ed to dea! in "orei&n 9<chan&e and maintain "orei&n
(urrency 7ccounts wi!! ensure that the fo!!owin& ser,ices wi!! be rendered by the
ban6 to the "orei&n (urrency 7ccount 2o!ders in abo,e cate&ory. free of
char&eFor reducin& the commission in certain transactions as mentioned a&ainst
each item/
Issuance of "orei&n tra,e!er (he$ues to the 7ccount-ho!ders to the debit of there
"orei&n (urrency 7ccounts/
Issuance of Ba!ance (onfirmation (ertificates :free of char&e;
%e!i,ery of (he$ue Boo6s #e&istered 'ai! :free of char&e;
Issuance of roceeds #ea!i=ation (ertificates :free of char&e;
(ea"ures o/ (orei,n 3urren1. A11oun"s@
3here wi!! be !e&a! protection for the account ho!ders/
7ccordin& to forei&n e<chan&e ru!es and re&u!ation e,ery citi=en of a6istan.
either within the a6istan or outside the a6istan. can open the forei&n currency
account/ #esident firms and #esident (ompanies inc!udin& in,estment Ban6s can
open "orei&n (urrency 7ccounts/
7!! forei&n nationa!s and forei&n (ompanies in a6istan or abroad can open
"orei&n (urrency 7ccounts/
1penin& of "orei&n (urrency 7ccounts in the )oint names of residentsFnon-
residents is permissib!e/ "orei&n (urrency can be deposited by0-
#emittance recei,ed from abroad
3ra,e!er (he$ues
"orei&n (urrency *otes
"orei&n currency bearer (ertificates
3here wi!! be no restriction and $uestionin& to him about the currency. which he
wants to deposit that from where he &ot that money/
*o Ga6at wi!! be deducted on these accountsI no Income 3a< deduction. no
5ea!th 3a< deduction wi!! be there/
3hese incenti,es reinforce and moti,ated the peop!e to in,est in forei&n currency
accounts rather to 6eep the forei&n currency id!e/
@
"orei&n currency accounts can easi!y be transferred from one person to another.
one p!ace to another. with in the 7B- Branches or in other Ban6/ 3his faci!ity is
not a,ai!ab!e in a6 #upee account/
3he account ho!der can transfer the funds free!y. in any currency to any part of
the wor!d/
3ra,e!er (he$ues can be issued for abroad to the account ho!ders without any
!imit/
"orei&n currency 7ccounts can be used for payment of purchases at %uty "ree
shops/
"orei&n 9<chan&e Bearer (ertificates and +/S/ %o!!ar Bearer (ertificates can be
purchased from "orei&n (urrency 7ccounts/
92+ (orei,n Deposi"s S12eme
%eposit Schemes of "orei&n (urrency 7ccounts are ,ery much re!ated with a6
#upees 7ccounts such as sa,in& deposit. current deposit and fi<ed deposits/
Sa-in, A11oun"s@
In these accounts there is no 'inimum !imit for openin& the account and the
Ban6 offers certain rates of interests on a!! "orei&n (urrency 7ccounts/
Ra"e o/ In"eres"s on Sa-in, A11oun"s
"or %o!!ar. 5/5K rate of interest is offered
"or Ster!in&. ound 5K rate of interest is offered
"or %eutsche 'ar6. 6/@ K rate of interest is offered
"or Yen 10K rate of interest is offered
(i<e0 Deposi"s@
Perio0
"i<ed deposit faci!ity is a!so pro,ided to c!ients/ 3hese deposits can be for three
months. !ess than si< months. si< months. !ess than twe!,e months. twe!,e
'onths. 3wo Years. 3hree Years. "our Years 7nd "or "i,e Years/
Ra"e o/ In"eres"
#ates of Interests are different for different (urrencies for different eriods/
3
3urren" Deposi"s@
'u!tip!e withdrawa!s of any part of ba!ance can be made on demand/ "unds can
be credited into the current deposit account in the form of cash. (he$ues and
other financia! instruments drawn on any ban6 or other branch of 7B-/ 3he
current account is suited to meet both domestic and business re$uirements of the
customer/
?
= 3HAPTER NO+ =
PROD&3T AND SER'I3ES O( ABL
5
99+ BANK O((ERIN)S
3he ban6 pro,ides its customer ,arious products 4 ser,ices. to cater there need
of in,estments and other socia! or business re$uirements/ 3hese roduct 4
Ser,ices offered by the ban6 are as fo!!ows0
9$+ Tra-eler 32eEues
7!!ied Ban6 issues 3ra,e!er (he$ues both in forei&n currency and in a6 #upees/
3he tra,e!er (he$ues issues in forei&n currency are ca!!ed 7B- 3ra,e!er (he$ues
whi!e those issues in a6 #upees are 6nown as 7B- #upee 3ra,e!er (he$ues/
Denomina"ion@
7B- #upee 3ra,e!er (he$ues are issued in the denominations of #s 1.000. #s/
5.000. #s 10.000 and #s/ 50.000/
ReEuiremen"@
3he Ban6 re$uires Identity (ard on the issuance of the 3ra,e!er (he$ue/
'eri/i1a"ion@
(!ient ma6es one si&n on the 3ra,e!er che$ue when he is purchasin& it and the
other si&n is made when he wi!! cash the che$ue/
9;+ Lo16er (a1ili".
3he !ist of -oc6ers is maintained in the re&ister/ In this re&ister the name of
!oc6er ho!der is mentioned a!on& with the !oc6er number/ 3he 6ey is pro,ided to
the !oc6er ho!der ca!!ed the *orma! or 1rdinary 6ey/ 3he Ban6 6eeps himse!f
one 6ey himse!f/ 5hen the !oc6er ho!der wants to operate to the !oc6er. then he
wi!! operate the !oc6er first!y enterin& the name in the re&ister a!on& with the
initia!s/ 3he date and time of the transaction wi!! a!so be recorded in the re&ister/
3hen the !ea,in& time wi!! a!so be recorded in the re&ister/
1
3ri"eria /or A1Euisi"ion o/ Lo16er@
3here are certain criteria for ac$uirin& the !oc6er faci!ity/
Openin, (orm
3here are openin& farms. which are fi!!ed by the c!ient to &et the !oc6er faci!ity/
In this form the name is mentioned a!on& with the si&natures of the !oc6er ho!der/
In the !oc6er number is a!so mentioned on the farm/
Se1uri".
(ertain security is 6ept by the whi!e pro,idin& the !oc6er faci!ity/ 3his security is
in shape of the cash/
SiFes o/ Lo16ers
3here are four si=es of !oc6ers. sma!!. medium. !ar&e. or e<tra !ar&e. on which
certain security is made and the !oc6er ho!der pays the fo!!owin& amount of rent
annua!!y/
Lo16er SiFe Se1uri". Ren"
Sma!! #s/ 3.500 #s/
1?50
'edium #s/ 5.500 #s/
3000
-ar&e #s/ B.000 #s/
5000
3he 6ey. which is with the Ban6. is ca!!ed 'aster 6ey and the 6ey. which is 6ept
by the ho!der. is ca!!ed norma! 6ey/ 7 !oc6er cannot be operated with one sin&!e
6ey/ Both the master and norma! 6eys are re$uired for operatin& the !oc6ers/ If
the 6ey is !ost from the !oc6er ho!der. then the !oc6er ho!der wi!! pay the entire
reco,ery fee and the c!ient !aunches "I#/ If person wants to operate the !oc6er.
he wi!! operate it a!one/
@
9=+ Allie0 Ban6 Mas"er3ar0
(ustomers can now become the ho!der of a true (redit (ard here in a6istan/
7!!ied Ban6 under !icense from 'aster (ard Internationa!. +/S/7/ issues its
'aster (ard to anyone meetin& the e!i&ibi!ity criteria/ 5ith the 7!!ied Ban6 -
'aster (ard you wi!! be assured of a ser,ice meetin& the hi&hest internationa!
standards maintained by 'aster(ard
3on-enien1e a" No E<"ra 3os"@
3he 7!!ied Ban6 - 'aster (ard he!ps you pay without the comp!ications of cash
or che$ues/ It doesnCt cost you anythin& if you pay in fu!! within the due date. but
if you decide to spread you payments o,er se,era! months a ser,ice char&e Q
@/50K per month is char&ed/ Your 7!!ied Ban6 - 'aster (ard is safer than cash
and simp!er than che$ues/
HoC "2e Allie0 Ban6 B Mas"er 3ar0 4or6s@
You ha,e to be an account ho!der with the 7!!ied Ban6 to app!y for the 7!!ied
Ban6 - 'aster (ard which wi!! be a,ai!ab!e to you for an initia! fee of #s/ @000F-
:#s/ 500F- membership fee R #s/ 1500F- annua! fee;/ 1nce you obtain your card.
you simp!y present it at Shops. Supermar6ets. 2ote!s. harmacies. *ursin&
2omes. #estaurants. etro! umps and hundreds of other estab!ishments which
disp!ay the fami!iar 'aster (ard si&n throu&hout a6istan and abroad/ 1nce
purchases are made. you si&n a ,oucher and thatCs its/
Billin, is Eas. Too@
9,ery month you wi!! recei,e a statement showin& detai!s of transactions.
outstandin& and the minimum amount due/ 3he statement wi!! a!so &i,e the !ast
date for payment-so you can a,oid payin& ser,ice char&es/
Pa.men" Op"ions@
Sett!e in fu!! within 15 days of statement date/ ay )ust the minimum payment
re$uired/ Ser,ice (har&es are ca!cu!ated on a dai!y product basis on e<tended
credit :much !i6e an o,erdraft; Q @/50K per month/
3
Minimum Pa.men" ReEuiremen"@
In order to a,oid disruption in use of the card. it is essentia! that at !east minimum
payab!e amount of the bi!! is paid re&u!ar!y/ In case the re$uired payment is not
recei,ed the operation of the 'aster (ard is automatica!!y. suspended by the
system/ In such case. the card is acti,ated after receipt of o,erdue payment on!y/
98+ &"ili". Ser-i1es
3he ban6s a!so pro,ide its customers the non-ban6in& ser,ices. such as
(o!!ection of +ti!ity bi!!s. etc/ +ti!ity bi!!s can be paid throu&h cash or che$ues
drawn on any branch of the branches at their con,enience under H(he$ue %rop-
inH system/ 3he Ban6 mai!s the bi!!s after payment to the consumer/
HaDD Ser-i1es@
3he Ban6 ser,es the intendin& pi!&rims by he!pin& them in performin& this
re!i&ious ob!i&ation/ 3he 2a)) forms and other re!ated ser,ices are pro,ided by
the ban6/ 2owe,er. the terms and conditions for acceptin& the 2a)) forms from
intendin& pi!&rims are in accordance with the 2a)) o!icy announced by the
&o,ernment. each year/ 2a)) app!ications are a,ai!ab!e with a!! branches durin&
2a)) season. immediate!y after the 2a)) po!icy is announced by the 8o,ernment
of a6istan/
Home Remi""an1es@
3he Ban6 ha,in& a networ6 of 950 branches a!! o,er a6istan. underta6es to
pro,ide safe and instant payment of remittance from e<patriates. routed throu&h
desi&nated forei&n e<chan&e companies and correspondent ban6s with whom
specia! arran&ements ha,e been made in this re&ard/ 3hrou&h the 7!!ied 9<press
Ser,ice. 7B- ensures that beneficiariesC 7ccounts in 7B- branches are credited
with in ?8 hours of recei,in& home remittance information from o,erseas/
In"er Bran12 Remi""an1es@
7!!ied Ban6 can transfer funds to the remotest part of the country for
paymentFcredit to the customer himse!f or a third party. throu&h
3e!e&ramF3e!e<F3e!efa< for paymentFcredit on the sameFne<t day/ 3e!e&raphic
transfers can a!so be made abroad in "orei&n (urrency
?
3ompu"eriFa"ion an0 Au"oma"ion@
(omputeri=ation and 7utomation remained one of the top priority areas of the
mana&ement/ %urin& the year 1998. additiona! se,en 73's were insta!!ed and it
becomes tota! of @8 73's a,ai!ab!e in a!most a!! ma)or cities of a6istan at that
time/ *ow 7B- is connected with 1*93 the bi&&est (hain of 73' machines
insta!!ed with the )oint cooperation of the ma)or Ban6s in a6istan/
By the end of %ecember 1996. computeri=ed branches were ?8 whereas wor6 on
99 branches to be computeri=ed off-!ine was underway/ In 1998 and 1999. many
other branches ha,e a!so been computeri=ed in the countryJs ma)or cities/ 3hey
aim to computeri=e a!! branches within B years/
*ow near about B0K of the 7B- Branches are computeri=ed and whereas 65 out
of them are on!ine on e<perimenta! basis/ It is e<pected that within 6 months a!!
computeri=ed Branches wi!! become on!ine ban6in&/
In addition 7!!ied 3e!e-ban6in& Ser,ice was made a,ai!ab!e in "inance 4 3rade
(enter Branch. Aarachi and B!ue 7rea Branch. Is!amabad/
ABL ATM AllBTime Ban6in,@
7!!ied Ban6 is now introducin& the 7!!ied(ashR a!so referred to as 73' card/
You wi!! now ha,e the con,enience of withdrawin& cash from any of our mu!tip!e
73's :H7!!-3ime Ban6in&H !ocation con,enient!y !ocated in ma)or cities at any
time of the day or ni&ht e,en on c!osed daysFho!idays/ 1ther ser,ices inc!ude
customer bein& ab!e to in$uire about the ba!ance of hisFher account or printin& an
abbre,iated :mini; statement showin& the most recent ei&ht transactions up to the
pre,ious wor6in& day/
HoC "o OA"ain@
In order to obtain an 7!!ied(ashR (ard. you simp!y ha,e to fi!! out the prescribed
7pp!ication form a,ai!ab!e at se!ected 7!!ied Ban6 Branches in Aarachi and
-ahore/ 3he du!y fi!!ed form shou!d be handed o,er to the 'ana&er of the Branch
where you are maintainin& your account/ *on-account ho!ders wou!d first ha,e to
open an account with 7!!ied Ban6 to ha,e access to this faci!ity/ You can fee!
abso!ute!y safe about your 7!!ied(ashI (ard because it can on!y be used with the
ersona! Identification *umber :I*; which is &i,en to you by the ban6/ 7s a
security measure. you shou!d 6eep this number abso!ute!y (onfidentia!/
5
ABL O//er Online Ban6in,@
7B- offer on!ine ban6in& faci!ities to its customers throu&h inter-branch
connecti,ity at se!ected branches/ Initia!!y 65 branches wi!! be ab!e to offer this
faci!ity throu&h a data communication networ6 bein& estab!ished for this purpose/
Subse$uent!y. this number wi!! increase as additiona! branches &et connected to
the networ6/ Branches connected to the networ6 wi!! be referred to as Hon!ineH
branches/
+nder on!ine ban6in& faci!ities. customers maintainin& accounts in on!ine
branches wou!d be ab!e to operate their accounts from any of the on!ine branches
specifica!!y. an on!ine branch wi!! offer the fo!!owin& transactions to account
ho!ders of other on!ine branchesI
Ba!ance 9n$uiry
Statement of 7ccount
(ash %eposit
(ash withdrawa!
Allie0 KarsaF S12eme (No In"eres":Mar6up%@
7!!ied Ban6 mo,es a step forward towards interest free ban6in& by introducin&
7!!ied Aarsa= Scheme/ 3he aim of this scheme is to pro,ide an opportunity to the
depositors to ta6e ad,anta&e of a rea! #iba "ree economic en,ironment and a,ai!
Interest "ree and 'ar6-up "ree "inance at the time of need to meet their business.
trade and a&ricu!tura! financia! ob!i&ations/
rospecti,e c!ient who wi!! maintain a return free deposit for at !east 3
months sha!! be e!i&ib!e to a,ai! interest freeFmar6-up free finance/
%eposit amount. #s/100.000F- and mu!tip!es thereof/
'inimum deposit period. 3 months with automatic ro!!o,er faci!ity/
remature encashment a!!owed. without any pena!tyFchar&e/
9!i&ib!e depositors may a,ai! finance indi,idua!!y or for the companies
wherein they ha,e financia! interestFsta6e/
'inimum deposit period for e!i&ibi!ity of finance. 3 months/
'a<imum period of finance. 6 months/
'a<imum period to a,ai! finance. 1@ months from the maturity of deposit/
6
9,ery month :30 days; comp!eted by the deposit sha!! be ta6en into account
for ca!cu!ation of entit!ement of finance/
"inance wi!! be a!!owed to the e!i&ib!e c!ients. on!y on pro,idin& ade$uate
securities acceptab!e to the ban6 and fu!fi!!ment of other re$uirements/
"inance proposa! processin& fee #s/ 100F- :non-refundab!e; p!us
documentation cost on actua! basis/
In case of defau!tFde!ay in repayments. pena!ty Q 0/055K per day :@0/0B5K
p/a/; to be p!aced in charity 7F(/
"ormu!ae for ca!cu!ation of entit!ement of finance/
- Same amount of finance for ha!f the period of deposit or
- Same period of finance for ha!f the amount of deposit/
B
8 3HAPTER NO+ 8
ONLINE : ATM : INTERNET BANKIN)
8
9?+ ONLINE BANKIN)@
9n)oy #ea!-time 1n!ine Ban6in& ser,ice at any 7!!ied Ban6 Branch/ 7!!ied Ban6
is the on!y ban6 in a6istan offerin& 100K on!ine branch networ6/ 5here,er you
&o around the country. you can access and do transaction throu&h your 7B- ban6
account from any 7!!ied Ban6 Branch/
%eposit (ash for instant credit into the account
5ithdraw (ash throu&h che$ue from any 7B- Branch
'a6e Ba!ance 9n$uiry and &et 7ccount Statement from any 7!!ied Ban6
Branch/ 3ransfer funds from one 7B- account to any other 7B- account
across the country/
'a<imi=e the producti,ity of your business or financia! mana&ement with
7!!ied Ban6Js 1n!ine Ban6in& faci!ities/ It is a secure. efficient and
con,enient way to co!!ect your payments faster. optimi=e the timin& of
disbursement of funds/
*o matter where you are in the country and which branch your account is
maintained. you can ha,e your che$ue encashed at any of our o,er 9?0
branches !ocated in @50 cities/ You can a!so use the ser,ice to deposit cash
for instant credit into your account or any other account in 7!!ied Ban6 from
any branch/ Simi!ar!y account-to-account "unds 3ransfer faci!ity is a!so
a,ai!ab!e for instant remittance/
Your che$ue drawn on a remote branch for credit into beneficiaryJs account
or encashment up to a specified amount can a!so be presented at any branch
by a 3
rd
party/ 1ther ser,ices a,ai!ab!e to accountho!ders are Ba!ance 9n$uiry
and 7ccount Statement at remote branches/
7!!ied 1n!ine pro,ides a secure. efficient and con,enient faci!ity for ma6in&
payments to beneficiary accounts from any of our branches country-wide/ It
can be used for cash mana&ement ser,ices by corporate customers re$uirin&
funds co!!ection or disbursement faci!ity/
1
9>+ In"erne" Ban6in,
Ban6in& at your fin&ertipsS 7!!ied %irect Internet Ban6in& offers you the
con,enience to mana&e and contro! your ban6in& and finances - when you want.
where you want toS ItCs Simp!e. (on,enient. Secure and "aster/ So. )ust &et
c!ic6in&/
Some features of 7!!ied %irect are0
Simple an0 3on-enien"@
9asier na,i&ation and he!p pro,ided at e,ery step so you can ha,e most out of
this ser,ice/ 5ith 7!!ied %irect con,enience is )ust a c!ic6 away/
Se1ure an0 (as"er@
Secured 4 encrypted with !atest too!s and techno!o&ies. 7!!ied %irect is the
choice for secure and fast Internet Ban6in&/
2$<8 A11ess@
You now ha,e access to your account @? hours a day. B days a wee6/ You transfer
funds or e,en pay bi!!s e,en if itCs a ho!iday/
3o use 7!!ied %irect Internet Ban6in&. you shou!d be a re&istered 7!!ied Ban6
7ccount ho!der with a ,a!id 73' (ard/ If you do not ha,e an account. p!ease
,isit any of our nearest branches and open your account and obtain an 73' (ard/
1ur friend!y branch staff wi!! he!p you open your account $uic6!y/
$+ 3re0i" G DeAi" 3ar0s
#an&e of payment instruments and channe!s offered by 7!!ied Ban6 has
si&nificant!y contributed to ser,ice our customers/
7 decade a&o. it wasnJt a!! that unusua! to be out for dinner or at the cash counter
at a &rocery store and sudden!y rea!i=e that you donJt ha,e enou&h cash to co,er
the bi!!/
3oday. we can con,enient!y pu!! out a debit or credit card and sett!e the bi!!
e!ectronica!!y there and then/ It is difficu!t now to ima&ine a time when the card-
based payment option were not a,ai!ab!e/
@
%ebit cards are issued with a ban6 account so the money spent or withdrawn. is
automatica!!y deducted from the account/ It is a con,enient a!ternate to cash.
especia!!y when it is direct!y used for shoppin& at merchant !ocations on their
1S :oint of Sa!e; machines/
5ith (redit (ard. you can spend more than you ha,e. or !e,era&in& the credit
ba!ance. you can reschedu!e your payments as per your con,enience and typica!!y
&et better rewards and better insurance protection/ (redit cards a!!ow spendin&
whi!e payin& the money bac6 !ater/
1ur customers usin& debit and credit cards en)oy the con,enience that these cards
brin& in. for impro,ed financia! mana&ement/
AllBTime Ban6in,@
7!!ied Ban6 is now introducin& the 7!!ied (ashR a!so referred to as 73' card/
You wi!! now ha,e the con,enience of withdrawin& cash from any of our mu!tip!e
73' !ocations con,enient!y !ocated in ma)or cities !i6e Aarachi and -ahore at
any time of the day or ni&ht e,en on c!osed daysFho!idays/ 1ther ser,ices inc!ude
customer bein& ab!e to in$uire about the ba!ance of hisFher account or printin& an
abbre,iated :mini; statement showin& the most recent ei&ht transactions up to the
pre,ious wor6in& day/
Allie0 Ban6 B Mas"er 3ar0@
Your can now become the ho!der of a true (redit (ard here in a6istan/ 7!!ied
Ban6 under !icense from 'aster (ard Internationa!. +/S/7/ wi!! issue its 'aster
(ard to anyone meetin& the e!i&ibi!ity criteria/ 5ith the 7!!ied Ban6 'aster (ard
you wi!! be assured of a ser,ice meetin& the hi&hest internationa! standards
maintained by 'aster (ard/
1/ 3he 7!!ied Ban6 - 'aster (ard he!ps you pay your way without the
comp!ications of cash or che$ue/ It doesnCt cost you anythin& if you pay in
fu!! within the due date. but if you decide to spread you payments o,er
se,era! months a ser,ice char&e Q @/50K per month wi!! be char&ed/ Your
7!!ied Ban6 - 'aster (ard is safer than cash and simp!er than che$ue/
@/ You ha,e to be an account ho!der with the 7!!ied Ban6 to app!y for the 7!!ied
Ban6 - 'aster (ard which wi!! be a,ai!ab!e to you for an initia! fee of
#s/@000F- :#s/500F- membership fee R #s/1500F- annua! fee;/
3
3/ 1nce you obtain your card. you simp!y present it at Shops. Supermar6ets.
2ote!s. harmacies. *ursin& 2omes. #estaurants. etro! umps and hundreds
of other estab!ishments which disp!ay the fami!iar 'aster (ard si&n
?/ 3hrou&hout a6istan and abroad/ 1nce purchase is made. you si&n a ,oucher
and thatCs it/
5/ 9,ery month you wi!! recei,e a statement showin& detai!s of transactions.
outstandin& and the minimum amount due/ 3he statement wi!! a!so &i,e the
!ast date for payment-so you can a,oid payin& ser,ice char&es/
6/ Sett!e in fu!! within 15 days of statement date/
B/ ay )ust the minimum payment re$uired/
8/ *B/ Ser,ice (har&es are ca!cu!ated on a dai!y basis on e<tended credit :much
!i6e an o,erdraft; at @/50K per month/
9/ In order to a,oid disruption in use of the card. it is essentia! that at !east
minimum payab!e amount of the bi!! is paid re&u!ar!y/ In case the re$uired
payment is not recei,ed the operation of the 'aster (ard is automatica!!y.
suspended by the system/ In such case. the card is acti,ated after receipt of
o,erdue payment on!y/
'ISA 3REDIT 3ARD@
7!!ied Ban6 as part of its commitment to impro,in& customer ser,ice is in the
process of !aunchin& its new 7!!ied Eisa (redit (ard from >u!y 1. @008/
7ccordin&!y. a!! e<istin& 7B- 'aster(ard credit cards wi!! be
b!oc6edFinacti,ated by >une 30. @008 pre,entin& any future transactions on those
cards/ 3o assist customers in this process. 7!!ied Ban6 wi!! be contactin& its
customersFcardho!ders direct!y and throu&h persona! ,isits from du!y authori=ed
representati,es for the purposes of obtainin& consent and other re!ated
documentation inc!udin& copies of (*I(s/ 7ny ba!ances remainin& on the 7B-
'aster(ard wi!! after comp!iance with forma!ities. be transferred to the new
7!!ied Eisa (redit (ard to a,oid any incon,enience to e<istin& customers/ !ease
do not hand o,er any ori&ina! documents or any (redit (ard to any of our
representati,e/ 7!!ied Ban6 than6s its customers for their cooperation and
?
apo!o&i=es for any incon,enience caused/ 5e we!come our customers to the new
wor!d of 7!!ied Eisa (redit (ards and re!ated benefits and pri,i!e&es/
$!+ ATM Ne"Cor6
Allie0 Ban6 ATM Lo1a"or@
7!!ied Ban6 is now introducin& the 7!!ied (ashR (ard a!so referred to as 73'
card/ You wi!! now ha,e the con,enience of withdrawin& cash from any of our
mu!tip!e 73's :H7!!-3ime Ban6in&H !ocations; con,enient!y !ocated in ma)or
cities !i6e Aarachi and -ahore at any time of the day or ni&ht e,en on c!osed
daysFho!idays/ 1ther ser,ices inc!ude customer bein& ab!e to in$uire about the
ba!ance of hisFher account or printin& an abbre,iated :mini; statement showin&
the most recent ei&ht transactions up to the pre,ious wor6in& day/
! Lin6 Ne"Cor6@
In continuation of 7-- 3I'9 B7*AI*8 ser,ices. with the country wide
networ6 of B35 branches. we are p!eased to announce that 7B- has enhanced
73' ser,ices by )oinin& the H1--in6 SwitchH which has fo!!owin& members
Ban6s0
7B* 7mro Ban6
7! Bara6a Is!amic Ban6
7!!ied Ban6 -imited
7s6ari (ommercia! Ban6 -imited
7t!as Ban6 -imited
Ban6 7- 2abib -imited
Ban6 7!fa!ah -imited
Ban6is!ami a6istan -imited
(rescent (ommercia! Ban6 -imited
%ubai Is!amic Ban6 a6istan -imited
9mirates 8!oba! Is!amic Ban6 -imted
"aysa! Ban6 -imited
5
"irst %awood Is!amic Ban6 -imited
2abib Ban6 -imited
A7SB Ban6 -imited
'ee=an Ban6 -imited
*ationa! Ban6 of a6istan
*IB Ban6 -imtied
I(I( (ommercia! Ban6 -imited
Soneri Ban6 -imited
Standard (hartered Ban6 a6istan -imited
+nion Ban6 -imited
+nited Ban6 -imited
'yBan6 -imited
3ameer 'icro "inance Ban6 -imited
3he card ho!ders of our ban6 wi!! thus be ab!e to access member ban6s
73's for ba!ance in$uiry and can withdrawa! simu!taneous!y ,ice ,ersa/ 3he
card ho!derCs member ban6s wi!! access our ban6 73's/
9,ery 73' which is connected with H1--in6 SwitchH has a -o&o which indicates
that H1--in6 SwitchH member can access the 73'/
1-I*A networ6 has &rown with a tremendous pace chan&in& the dynamics of
e!ectronic payment industry in a6istan/
3he "o!!owin& are few of the hi&h!i&htin& facts i!!ustratin& the performance of
1-I*A Switch towards the de,e!opment of financia! mar6et of a6istan/
Stren&th of @9 Ban6s. inc!udin& a!! Is!amic Ban6s of the country/
a6istan -ar&est 73' Switch with @000R 73's in 160R cities nationwide/
(ard base of member ban6 e<ceedin& ?/3 'i!!ion/
'onth!y #s/ 9 Bi!!ion :appro</; 73' withdrawa! throu&h 1-I*A networ6/
Inter Ban6 "unds 3ransfer amon& more than 3.@00 branches of participatin&
IB"3 ban6s nationwide/
'onth!y #s/ 33@ 'i!!ion :appro</; transfer of funds amon& IB"3 ban6s/
'onth!y #s/B0 'i!!ion :appro</; ,o!ume of EIS7 3ransactions/
6
MemAers2ip Pro1e0ure@
1-I*A membership is a,ai!ab!e for a!! financia! institutions operatin& in
a6istan/ 3he membership procedure inc!udes a 'embership a&reement which
estab!ishes the ri&hts and ob!i&ations for participation in the networ6 and binds
members on 1-I*As operatin& ru!es/
B
$2+ MBNe" Ne"Cor6
3he 7!!ied Ban6 7!!ied (ash R card cou!d be used in an '-*et 73' as we!!/ In
a6istan. the '-*et 73' faci!ities can be a,ai!ed at any of the fo!!owin& ban6s
and !ocations/
>S Ban6 :7merican 9<press Ban6;
Ban6 of Ahyber
Ban6 of un)ab
(itiban6
"irst 5omen Ban6 -imited
2abib 'etropo!itan Ban6
2SB( Ban6
'us!im (ommercia! Ban6
Saudi a6 (ommercia! Ban6
rime (ommercia! Ban6
$9+ Helpline
Since the !aunchin& of 7!!ied (ash R %ebit (ard on >anuary @B
th
@003. 7!!ied
Ban6 embar6ed on the path of ,a!ue added consumer products/ (ustomer re!ated
ser,ices were bein& pro,ided throu&h our 73'-5in& situated at (entra! 1ffice
Aarachi/ 7s the numbers of 7!!ied (ash R (ard increased. so did the ser,ices
re!ated in$uiries. comp!aints and re$uests from our customer/ 2ence. to faci!itate
and to offer Nua!ity Ser,ice to our customer. 7!!ied Ban6 decided to pro,ide 3o!!
"ree *umber (ustomer Ser,ices throu&h 0800-@@5@@/
8
? 3HAPTER NO+ ?
ANALYTI3AL ANALYSIS
9
$$+ S4OT ANALYSIS
$;+ S"ren,"2s
7!!ied Ban6 -imited has certain stren&ths which are different from the other
Ban6s/
Islami1 Ban6in, Pioneer
7B- is the first 'us!im Ban6 of the wor!d. which is owned and mana&ed by its
own emp!oys/ 3his is the bi&&est stren&th of the Ban6/ 7 fee!in& of ownership is
present in e,ery emp!oy. which not on!y he!ps in increasin& the producti,ity of
emp!oys but a!so creates sincerity with the Ban6 in them/
Hi,2l. mo"i-a"e0 emplo.ees
Stren&th is the hi&h moti,ation of emp!oyees to their wor6 because they 6now
that what so e,er they do. it wi!! be in their own benefit/ 3hey 6now that the
profit. which they wi!! earn. wi!! be distributed amon& a!! the emp!oyees/ So they
wor6 with hi&h moti,ation and concentration/
ReasonaAle Pa.roll
Sa!aries are ,ery reasonab!e. so the emp!oyees are not financia!!y disturbed and
they de,ote their se!,es fu!!y to their wor6/
3o-era,e "2rou,2ou" "2e 1oun"r.
3hey ha,e wide area networ6 in a!! o,er the a6istan. so that they co,er a !ot of
portion of cash transactions and ma6e customer satisfied/
3us"omer 'alue
3he Ban6 has ,ery strict ru!es and re&u!ations about the customerJs comp!aints/
3he customers are treated as ,ery specia! persons in the Ban6/
1
$=+ 4ea6nesses
La16 o/ en"er"ainmen"
*o entertainment faci!ities are a,ai!ab!e in the Ban6 when customer &oes to the
Ban6 and wait for a !on&er time/ 3hese faci!ities can be the newspaper.
ma&a=ines. etc/
&na""ra1"i-e A0-er"isemen"
7d,ertisement of 7B- is not such &oods as of other ban6s/
In/ras"ru1"ure
1ut!oo6 of the 7B- branches is not attracti,e to the peop!e/
La16 o/ "e12nolo,.
7s compare to other pri,ate commercia! ban6s the !imited branches of 7B- are
computeri=ed/
$8+ Oppor"uni"ies
)o-ernmen" Poli1ies
3he po!icies of the new &o,ernment to up!ift the economy and pursue financia!
sector reforms are e<pected to yie!d positi,e resu!ts in the ban6in& industry of the
country/ 3he 7B- is ,ery we!! praised to a,ai! promisin& opportunities/
A""ra1"i-e S12emes
7s a resu!t of the different steps ta6en by the 8o,ernment re&ardin& the
betterment of the economy. sma!! borrowers are attracted to &et the financin& and
start sma!! businesses/ So. the 7B- has an opportunity to attract the customers by
&i,in& them attracti,e schemes/
(as" 0eli-er. o/ /un0
@
3hey ha,e wide area networ6 in a!! o,er the a6istan. if 7B- can ma6e it
possib!e the fast de!i,ery of fund from abroad throu&h on!ine ban6in&. it can
co,er the ma)or mar6et of a6istan which sti!! is capturin& by O2undiJ/
$?+ T2rea"s
Poli"i1al in/luen1e
"irst threat is that of po!itica! inf!uence/ 3hree boards of directors are of
&o,ernment/ So. that they can inf!uence decisions of the 7B-/
DoCn/all o/ e1onom.
3he bi&&est threat in the ban6in& sector is the continuous downfa!! of the country
economy since the !ast few years/ If this downfa!! remains for more few years
then it may be the &reat hindrance in achie,in& the Ban6Js ob)ecti,es/
3ompe"i"or 2a-e neC "e12nolo,.
*ew ri,ates Ban6 coped with emer&in& new 3echno!o&y of I3/
3
> 3HAPTER NO+ >
3ON3L&SION G S&))ESTIONS
?
$>+ 3on1lusions
7fter doin& this internship I ac$uired partia!!y the s6i!!s of ana!y=in& 4 obser,in&
the system 4 corporate cu!ture. ,a!ues. norms/
It was rea!!y an e<ce!!ent e<perience for me as it po!ishes my ana!ytica! s6i!!s 4
enhances my ,isions/ I become more confident. punctua!. re&u!ar 4 responsib!e/
I !earn how to dea! with customers and your beha,ior must be cooperati,e
towards customer/
2ow to beha,es to your peers and he!p your peers if anyone has some difficu!ty/
2ow to beha,e to the upper and !ower !e,e! of hierarchy of mana&ement/
*ow I thin6 that I can wor6 more effecti,e!y 4 efficient!y in a &roupFteam with
the abi!ity to mana&e a!! !e,e!s/
%urin& my internship trainin& at 7B- *ew "ruit 'ar6et. >han& #oad Branch.
"aisa!abad. I ha,e !earned a !ot/ It was a &ood e<perience for me/ In %ecembe3.
19?@. the 7B- became the first a6istanJs 'us!im ban6/ 7fter pri,ati=ation. the
profitabi!ity and performance of the ban6 has increased/ 3oday 7B- represents a
ban6 that has &rown with time/
;+ Su,,es"ions
"o!!owin& are some obser,ations and su&&estions durin& the internship/
5hen &i,in& the !oan. the Ban6 must carefu!!y ana!y=e the past si< months
transaction history of the borrower/ 3his wi!! he!p in )ud&in& the dea!in&
beha,ior and financia! status of the c!ient/ In most cases. this thin& is not
proper!y done and it is the ma)or reason of defau!t of many c!ients/
3he Ban6 shou!d 6eep the proper che$ue on stoc6 which is hypothecated/ 7
te<ti!e owner may ret the !oan on same 10.00 ba!es of cotton from chec6in&
system of the Ban6/
3he Ban6 shou!d ha,e the mo,in& cameras in their branches for security
purposes/
3he Ban6 shou!d try to &i,e more !oans to the sma!! borrowers as the past
history shows that most of the !oans &i,en to the corporate borrowers ha,e
con,erted into bad debts/
1
3he Ban6 has a !ot of financin& schemes but there is ,ery !itt!e ad,ertisement
of these schemes/ So Ban6 shou!d increase its ad,ertisement/
5hen any one comes to operate the !oc6ers. then the thin&s which he 6eeps in
!oc6er shou!d be chec6ed throu&h meta! detector for security purposes/
7!! the Ban6 Branches shou!d be &ettin& on!ine to pro,ide the $ua!ity and
speedy ser,ices to the customers and a!so remain competiti,e in the mar6et/
'ost of the ban6 emp!oyees are stic6in& to one seat on!y. with the resu!t that
they become master of one particu!ar )ob and !oose their &rip on other
ban6in& operations/ In my opinion a!! the emp!oyees shou!d ha,e re&u!ar )ob
e<perience throu&h )ob rotation/ 3he promotion po!icy shou!d be ad)usted/
3he circ!e of 73' machines shou!d e<tend in a!! the ma)or cities of a6istan/
9,ery year some of the emp!oyees shou!d be sent for trainin& to other
countries and emp!oyees from other branches shou!d be brou&ht here/ 'ore
readin& materia! shou!d be brou&ht F pro,ided in the reference #oom. it
shou!d be re!e,ant and its purpose shou!d be to educate the emp!oyees with
the ad,ance studies in their fie!d/ 3he emp!oyees shou!d be pro,ided the
opportunities to attend and participate in seminars and !ectures on ban6in&/
5ith the internship !etter shou!d a!so be re$uested to pro,ide us the financia!
reports/ Because when we demanded the financia! reports they said that this is
confidentia!/ 7nd they are not a!!owed to pro,ide these statements to any
trainee/
3o create roya!ty in customers 7B- shou!d start the faci!ity of on!ine ban6in&
throu&h Internet. so that customers can chec6 their ba!ances and ma6e
transfer of fund on!ine/
@
RE(EREN3ES
(ompany 7nnua! #eport/
ub!ications on the Internet/
7na!ysis of "inancia! Statement by (har!es/ / >ones/
"inancia! 'ana&ement by OE7* 21#*9J/
www/ab!/com/p6
www/&oo&!e/com/p6
'r/ "aru6h 'an=oor :Branch 'ana&er;
'r/ 76ram #ao :Branch 1perations 'ana&er;
'r/ Gafar +!!ah :Ban6in& Ser,ices officer;
3