SUT Pilot program via Lotus Greenhouse

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Agenda
What

is IBM Lotus Sametime?

Sametime Market Leadership
Sametime Offerings
Key Elements to a Sametime Unified Telephony
Evaluation
SUT Pilot via Greenhouse
Video Tour of Lotus Greenhouse and SUT
Community

2010 IBM Corporation

What is IBM Lotus Sametime?

Lotus Sametime is the face of IBM's Unified Communication and

Collaboration (UC) strategy
Lotus Sametime provides a platform to deliver real-time collaboration through
familiar instant messaging and presence-awareness capabilities...
...and can build upon this basic platform to offer communication via Voice
over IP (VoIP), video and telephony integration
Sametime works in the context of how people collaborate

Colleagues / customers / partners / suppliers in a contact list

Senders or recipients in an e-mail

Participants of a calendar appointment

Participants in a business process

Experts / authors within a document

Members of a community

Sametime offers simple chat, VoIP conversations, ad-hoc video sessions,

and scheduled or ad-hoc meetings (which can include video, VoIP and
telephony integration)
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Market Leadership

In 2007, 2008 and 2009, and 2010 over 30% of new Sametime sales were
made by customers using Microsoft Exchange and Outlook

Sametime is typically chosen when a customer elects to evaluate IBMs

offering(s) versus others

Why Sametime?

Open and extensible, on the back-end and front-end this allows customers and
other software providers to integrate Sametime into their existing solutions,
applications and business processes
Choice Windows, Mac and Linux for the client, and multiple platforms for the
servers
Mature Sametime has been in the market for over eleven years and has
evolved on a consistent architecture
Secure offers encryption and logging, and is built to be fit for enterprise
deployment
Simple, flexible licensing Sametime customers can purchase the capabilities
they require, but its generally licensed per user and everything they need is
included via that licenses
entitlement
2010 IBM Corporation
Lower cost of ownership generally requires fewer servers than our main

Forrester Research Sametime Market Leader

IBM Sametime
Powerful Web
Conferencing

Source: Forrester Wave

Web Conferencing, Q2-2010
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IBM Lotus Sametime offerings

Offering

Description

Sametime Entry

Entry-level real-time capabilities presence-awareness and instant

messaging; can be purchased but is provided as entitlement with IBM Lotus
Notes

Sametime Standard

As above, but includes entitlement for web meetings, mobile devices, Voice
over IP, video and plug-ins for extending capabilities

Sametime Advanced

As above, but also provides persistent chat rooms, instant share and
community-based real-time collaboration

Sametime Unified
Telephony

Extends Sametime by adding key telephony features which integrate with

existing heterogeneous telephony infrastructures

Sametime Extranet Server

Capabilities of Sametime Standard licensed in a server processor unit model

rather than per user

Key Steps for an SUT Evaluation

Understand the SUT capabilities and benefits

Pilot with end-users first deploy Sametime Client in-house with

Greenhouse backend

Fast, simple, free get user feedback on the value of SUT to them

Online questionnaire available to capture users opinion of the pilot

Do technical deep dive on architecture and services needed to deploy

in-house

Understand the effort - Involves servers, SAN, telephony and services for
integrations
Develop preliminary budget

Secure a Statement of Work to support a deployment or PoC

Presentations, white papers, demonstrations, ROI analysis

Extensive telephony and Sametime skills are needed to deploy SUT

(engage certified SUT resources)

Acquire the certified TCS server hardware / start deployment

2010 IBM Corporation

SUT Pilot via Greenhouse Free / Provides All

Services
Install client and go! Simple, fast, robust

GREENHOUSE Hosted Services

IBM Lotus
Sametime
Servers

IBM Lotus
SUT
TAS / TCS
IP PBX

Sametime.lotus.com

SIP

PSTN

SAMETIME Connect Client

Gateway
Powered by Sprint
Embedded softphone

sametime.lotus.com*
*Greenhouses Sametime Community Server
2010 IBM Corporation

SUT Pilot Program via Greenhouse

The Lotus Connections SUT Community in Greenhouse has all key

information! -->
Pre-requisite - one must have an active Greenhouse account

Invitations may be extended by an existing member, or self-nominate

Registrants require a company email (no @gmail, @yahoo, etc)

Free - users agree to use terms, login: user.name@company.com /

password
Provisioning SUT for an existing user is via nomination (link to form is in SUT
Community)
Trial period for the SUT function typically limited to 30-45 days

IBM will provide free phone numbers for up to 500 users worldwide

Up to 20 SUT numbers will assigned to a single customer

Many in-country numbers are available worldwide

Sametime Connect v8.5.1 standalone client on Windows, MAC and Linux

Download from SUT Community /self-configures to sametime.lotus.com

(Greenhouse)

Sametime embedded in Notes not available via Greenhouse - obtain via

Passport.
Video Tutorial and extensive documentation in SUT Community
Support for pilot is via email sutsuprt@us.ibm.com

SUT Community

2010 IBM Corporation

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SUT capabilities mapped to business benefits

Capability

Benefit

Aggregated telephony and presence

See if someone is available to call increase rate of connection to people and save time

Click-to-call

Speed up communication and the time to make a connection

Reduce costs by taking advantage of least-cost routing and the companys telephone tariffs

Click-to-conference

Embedded soft-phone

Reduce telephony costs by eliminating expensive externally-hosted conference calls

Maintain visibility of who is attending the call eliminate who joined?

Reduce costs by avoiding upgrades to desk phones

Incoming call management

PBX integration

Familiar user interface

Provide a single telephone number to members of staff make it easier for customers and
contacts to reach them using a one-number approach

Provide staff with telephone functionality and access to the telephony infrastructure from
various work locations
Receive calls, not voice mails take calls on the most convenient telephony end-point
Take advantage of existing telephony investments extend their life and save on upgrade
and migration costs

Deliver consistent capabilities to end users across the organisation

Ensure that users can access and utilize the time and money-saving features
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SUT and more available with Greenhouse!

Start a phone
call
Start a web
meeting

Presence awareness in
contact list, e-mail client
or application

Start a video
session*
Start screensharing

Start a
chat
and much more

Convert to a
phone call
Invite more
people

Add
voice*

Add
video*

Add screensharing

2010 IBM Corporation

* Audio / Video support is coming but integration
of a customer's PBX integration to an SUT Pilot via Greenhouse is not in scope

Convert to a
web meeting
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Greenhouse Intro
and
SUT Community Tour
2010 IBM Corporation

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