Professional Documents
Culture Documents
August 2008
I N T H I S I SS U E N a n c y’s n otes
August 2008 | PG 1
News
If you need some information or other support, a great place to start is with our
authorized SMART resellers – our front line or first level of support. We have resellers in
every region who are often able to provide tailored and flexible service options that meet
your unique needs. Resellers receive extensive training and have a reseller-only portal so
they can have access to marketing, sales and service information from SMART.
Our service and support center has a dedicated team of specialists that handle everything
from general inquiries to order processing, training, documentation, technical support,
and parts and repairs inquiries. Before you call or e-mail us, we recommend visit our
website, which offers a multitude of free resources to help you get started and solve
many other issues you may encounter.
August 2008 | PG 2
News
If you do need to call or e-mail us, we recommend that you have the following information
ready so we can help you quickly and efficiently:
1. Which SMART hardware, software or service are you inquiring about? If you’re not
sure, please check out the Support site, and you’ll see pictures of the most common
SMART products. • Our Knowledge Base is a searchable
2. What is the serial number of the product, particularly if it is a hardware product? area where you can find documents
You can perform a search in the Support area of our website using the keywords covering troubleshooting tips,
“serial number + [your product]”, and you should find a PDF article that will show diagrams, spec sheets and frequently
you where the serial number is located. For example, enter the search term “AirLiner asked questions
serial number” to find our Knowledge Base article 84325. Other ways to find the serial • Free training resources include Quick
number include looking on your packing list or checking the outside of the box that Reference guides, Hands-On Practice
your hardware product shipped in. exercises and Two-Minute Tutorials
• Live online training sessions are 30-
3. Are you using a Windows® operating system? If so, please tell us which one you
to 90-minute computer and telephone
are using, for example, Windows XP. If you are unsure, click on the Windows Start
conferences that offer a quick, no-cost
button, and then go up to Run. In the Run box, type “winver” without the quotation
overview of the basics of your SMART
marks and press OK. Windows will then bring up a tab that will identify which
products
operating system you have.
• On-site training sessions provide an
4. Are you using a Macintosh operating system? If so, please tell us which one you are in-depth understanding of how your
using, for example, Mac OS 10.4.10. To find this, click on the apple in the top left SMART products work
of your screen and go down to About this Mac. The resulting box will give you the • Certification program goes beyond
operating system revision as well as some details about your Macintosh hardware. the basics with extensive hands-on
5. Please tell us the version of SMART Board™ software or SMART Notebook software training that enables you to train others
day you are running. To see it, click on the yellow wrench icon in the SMART Start effectively
Center, and then go into SMART Board Tools. You should see the version in the lower
left-hand corner of the resulting box. It should be in the format 9.7.103.1 or similar. We hope these tips will help you get the
The first two numbers are the version – in this example, 9.7 – and the last digit is the information and help you need, and we
service pack level – in this case, service pack 1. You can also find out which version look forward to assisting you any way we
of SMART Notebook you are running by launching the SMART Notebook Welcome can. Watch the next issue for more details
Center and choosing the Help/Support tab. on our support and services.
August 2008 | PG 3
C l a ss r o o m c o ntent News
Keep your vocal cords in tip-top shape. Use SMART Audio (just released) to
project your voice for the whole class to hear. This new classroom amplification system
is designed to improve the audibility of both you and your students’ voices. It gives
you the freedom to move about your classroom with a wireless microphone and be
heard by every student. There’ll be fewer distractions from any ambient noise that you
Find hundreds of high-quality might experience within and beyond the classroom walls. The system also comes with a
K–12 lesson activities on the education handheld microphone for your students, so everyone in the class can speak comfortably
solutions website. Each lesson is correlated and be heard clearly.
to local curriculum standards and created Numerous studies show that classroom amplification systems can lead to improved
by classroom teachers or SMART’s team of performance on standardized test scores, decreased referrals to special education
curriculum resource developers. services, improved attentiveness and fewer teacher absences due to vocal cord strain and
Here are a few science, geography and related ailments (Research Services, 2007).1
math lessons to try with your students. Learn more about how you can amplify learning in your classroom with SMART Audio.
August 2008 | PG 4
C o ntests C l a ss r o o m c o ntent
August 2008 | PG 5
CLA SS ROOM COntent S MAR T S h owc a se Sc h o o l P r o f i l e
August 2008 | PG 6
P r o d u c t S p ot l i g ht
Accessories included
Watch videos on TeacherTube and SMART’s YouTube channels that were created
• AC adapter
by teachers. The videos below feature a SMART Document Camera and SMART Board
interactive whiteboard. • Antiglare sheet
• RGB cable
This first video was shot by the 60 Sec Tech who narrates a few experiments
• USB cable
demonstrated by a science teacher. View video.
• Dust cover
Another video shows a teacher in Holland discussing how she can interact with a leaf • Installation and users’ guide
using a SMART Document Camera and SMART Board interactive whiteboard.
• Removable presentation stage
View video.
• TWAIN driver
You can also learn more about the SMART Document Camera on the product section • Magnetic sheet
of www.smarttech.com.
• Image Mate software
August 2008 | PG 7
P r o d u c t S p ot l i g ht
Two free trial offers SMART Document Camera helps ESL students learn
When ESL teacher Tom Blackford showed his sixth graders pages from a wordless
Up next
picture book about the tragedies of war, the SMART Document Camera became a
critical tool for his students who have limited English language speaking or reading
abilities. After using the document camera and a SMART Board interactive whiteboard
for a full week, his students were learning how to fill the pages of the picture book with
text to tell the story.
“In my small class of 10 students, we viewed each page of the story with the SMART
Document Camera,” says Blackford. “The students actually wrote the text onto the
pages on the SMART Board, which in turn wrote the story of the book. They really loved
this activity…. Writing in English is a very intimidating experience for ESL students. My
lessons using this incredible tool gave my students the power to express themselves in
English while at the same time learning the concepts of World War II.”
Tom Blackford is one of the winners of the SMART Document Camera and SMART Audio
Watch for the next issue contest currently featured on the SMART Exchange. Read his winning entry.
of EDCompass newsletter on differentiated
instruction. You can read best practices You can win too!
from other teachers that are tailoring their Tell us how you are using or would like to use a document camera or classroom amplification
instruction to meet the needs of every system in your classroom, and you could win a SMART Document Camera and SMART
student and to maximize learning outcomes. Audio. To enter this contest, share your best practices and anecdotes on the SMART Exchange
You’ll also find out about our new SMART discussion board. We’re giving away five prize packages each month until October 30, 2008.
Board interactive display frame that adds You can enter once a month, but each of your posts must include original content.
interactivity to your plasma screen. Visit the SMART Exchange for contest details.
August 2008 | PG 8
© 2008 SMART Technologies ULC. All rights reserved. EDCompass, Senteo, AirLiner, SMART Board, smarttech, the SMART logo, the EDCompass logo, and all SMART product logos and taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other
countries. All other third-party product and company names are for identification purposes only and may be trademarks of their respective owners. 10903-08