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The first IT apprenticeships

provider rated Ofsted


Outstanding in all areas

QA designs and delivers a model of


excellence in apprenticeship training that
has brought significant benefits to the United
Kingdom economy by creating over 3,000
new jobs.

Level 4
Level 3
Level 2

Modern apprenticeships

Most apprentices deliver a high standard


of work for their employers and exceed
expectations, often finding better ways of
working and reducing costs.
QA treats apprentices on a par with its
professional fee-paying customers and offers
them highly professional training in worldclass apprentice programmes.

Ofsted report 2013

Browse our other programmes online at qa.com/apprenticeships


IT systems & networking

Software & web development

Digital marketing

Technical sales

Project management

Business

Business
Office | Support | Administration

Contact us today
online at qa.com/apprenticeships
by phone 0845 074 7825
or find your nearest location on our website

The smarter way to a brighter future


qa.com/apprenticeships

/QAApprentices

QA Business SCOT Apprenticeship Leaflet.indd 1-2

The smarter way to a brighter future


@QAApprentices

company/qa-apprenticeships

qa.com/apprenticeships

/QAApprentices

@QAApprentices

company/qa-apprenticeships

14/05/2014 12:16

Once I complete my apprenticeship,


my employer is going to keep me on
as a permanent member of staff.
Without my apprenticeship I dont
think I would have been able to
achieve this so quickly.

Business
Office | Support | Administration
Salary:
8,000 - 13,000

Charlotte McArdle
QA Apprentice from Paisley

Duration:
12 - 14 months

QAs business apprenticeship helps young people support


organisations in a huge variety of roles. With a diploma of business
principles at its core, this apprenticeship can be a stepping stone
into finance, operations, marketing or customer service roles.
The programme is designed to develop an apprentice quickly into an efficient and
capable member of a support team. Modules are flexible and can be built around a
specific role, set of tasks or business need..
We teach and assess these skills to industry standards ensuring they are applied on the job:
IT
Customer service
Administration Complaints handling
After 12 14 months each apprentice will be a skilled young professional ready to take the
next step into a more senior or specialised role.

Key qualifications

5 Standard grades (Level 1 3)


including Maths and English

Microsoft Office Specialist


SVQ in Business and Administration
Core Skills

94%

Administration
Back office team staff
Operations, marketing or HR
Reception and meet & greet

Anna Splain
Company Director, Vision Britain

qa.com/apprenticeships

QA Business SCOT Apprenticeship Leaflet.indd 3-4

of QA Apprentices get
permanent jobs when
they finish

The flexibility of QAs business


apprenticeship means we can fit the
framework around a specific business role
and workload. As such, our QA Apprentice
is already making a valuable contribution
to our team.

Ideal job roles

work-based assessment and


e-learning, with one optional
QA training day.

Entry requirements

/QAApprentices

@QAApprentices

company/qa-apprenticeships

14/05/2014 12:16