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orientation of 143 UK listed companies are analysed according to their orientation towards shareholders,
stakeholders, customers and markets. Performance is then analysed by means of multiple regressions,
allowing for beta, gearing, size and tax, as control variables, and taking account of mission orientation by
means of a dummy variable in separate regressions. As to the accounting return on equity, dummy variables
were not significant in the service sector. In the non-service sector the shareholder-orientated dummy was
relevant to the accounting return on equity over three years, but the overall model was not very significant.
However, three-year stock returns in the service sector are strongly influenced by whether company mission is shareholder orientated or not. In the non-service sector, six-year stock returns, and also excess re-
turns, are influenced by whether a company is stakeholder orientated or not. Mission, according to cus-
tomer orientation, did not affect performance. The overall conclusion is that there may be some valuerelevance attached to mission orientation, although in this sample it was invariant to customer-orientation.
Keywords: corporate mission, financial performance, shareholders
Plymouth Business School, University of Plymouth, Drake Circus, Plymouth PL4 8AA
Email: P.Atrill@plymouth.ac.uk
b Arab Academy for Science & Technology, College of Management & Technology, Alexandria, Egypt, PO Box.1029
E-mail: momran@aast.edu
c Plymouth Business School, University of Plymouth, Drake Circus, Plymouth PL4 8AA
Email: J.Pointon@plymouth.ac.uk
* Corresponding author. Tel.: #203-548-2532; fax: #203-556-6072
E-mail: momran@aast.edu
a
Introduction
It has been argued that the mission of a business
reflects the essence of that business. Thus, according
to Drucker (1973):
28
plc-
1998
Annual
Report
and
Customer orientation
This category of mission statements reflects the
importance to the business of satisfying customer
needs. For example, Asda Group plc is committed to:
30
32
Shareholder
2
1
14
2
3
1
1
3
4
1
32
Stakeholder
6
4
11
5
2
9
2
0
7
2
48
Customer
4
1
8
2
7
1
3
0
3
1
30
Market
3
0
12
7
3
3
0
0
4
1
33
Total
15
6
45
16
15
14
6
3
18
5
143
0.598
0.672
0.718
0.898
Gearing
6 yrs 3 yrs
Tax
6 yrs 3 yrs
46.4
55.4
52.7
74.0
48.6
42.6
48.8
78.0
Size
6 yrs 3 yrs
0.242
0.331
0.341
0.301
20.7
22.0
86.4 22.5
52.9 36.4
118.9 238.2
0.292
0.112
0.071
0.128
A-D
B-D
None
None
None
None
A-B
A-D
A-B
A-D
0.493
0.000
0.000
0.000
0.000
0.115
0.047
0.038
0.568
0.587
0.005
0.003
0.497
0.475
None None
None None
Mean
A: Shareholder
B: Stakeholder
C: Customer
D: Market
Standard Deviation
A: Shareholder
B: Stakeholder
C: Customer
D: Market
Fisher's Test
95% Significant
Bartlett's Test
P-Value
Kruskal-Wallis
P-Value
Stock Return
6 yrs
3 yrs
Excess Return
6 yrs
3 yrs
Return on Equity
6 yrs
3 yrs
0.156
0.136
0.104
0.189
0.159
0.096
0.056
0.146
0.034
0.007
-0.030
0.038
0.028
-0.043
-0.088
-0.019
314.1
14.0
16.3
29.8
0.165
0.181
0.168
0.156
0.235
0.275
0.272
0.180
0.163
0.164
0.161
0.149
0.231
0.263
0.265
0.168
1342.9
20.2
20.5
27.5
109.2
47.7
26.7
51.5
None
None
None
None
None
None
0.940
0.336
0.978
0.283
0.000
0.000
0.583
0.731
0.670
0.664
0.221
0.691
4.91
5.86
17.59
24.27
33
Bartlett's Test
P-Value
Kruskal-Wallis
P-Value
Gearing
6 yrs 3 yrs
Tax
6 yrs 3 yrs
Size
6 yrs 3 yrs
0.906
0.713
0.772
0.838
52.4
27.5
26.4
29.2
29.6
27.6
26.4
28.5
0.135 0.298
0.263 0.230
0.288 0.262
0.247 0.269
5.99 6.15
5.96 6.08
4.98 5.19
5.48 5.57
0.143
0.300
0.274
0.285
41.0
18.6
19.1
17.2
38.5
20.2
19.2
20.0
0.532 0.144
0.143 0.144
0.107 0.105
0.168 0.177
1.91
2.62
2.02
1.94
1.81
2.60
2.11
2.01
A-B
A-C
A-D
A-B
None
None
None
None
None
0.087
0.001 0.019
0.000
0.308
0.452
0.487
0.171
0.067 0.555
0.990
0.372
0.485
0.507
Mean
A: Shareholder
B: Stakeholder
C: Customer
D: Market
Standard Deviation
A: Shareholder
B: Stakeholder
C: Customer
D: Market
Fisher's Test
95% Significant
Bartlett's Test
P-Value
Kruskal-Wallis
P-Value
Stock Return
6 yrs
3 yrs
Excess Return
6 yrs
3 yrs
Return on Equity
6 yrs
3 yrs
0.145
0.177
0.159
0.061
0.142
0.137
0.237
-0.000
-0.007
0.044
0.019
-0.085
-0.023
-0.007
0.087
-0.158
39.2
16.9
19.8
10.9
53.3
19.8
17.5
10.5
0.223
0.179
0.195
0.243
0.386
0.274
0.321
0.333
0.220
0.176
0.186
0.228
0.378
0.268
0.308
0.319
74.8
12.9
16.6
33.6
138.5
20.8
9.9
37.9
None
C-D
B-D
C-D
A-D
None
0.571
0.585
0.659
0.593
0.000
0.000
0.141
0.292
0.075
0.211
0.998
0.922
Regression Estimates
Beta
Gearing
Tax
Size
ANOVA
R2adj. (%.)
Dummy P-Value
-0.10*
-0.09
-0.09
-0.09
-0.08
-0.09
-0.09
-0.09
0.16
0.15*
0.15*
0.15*
0.15*
0.15*
0.15*
0.15*
0.02*
0.02*
0.02*
0.02*
0.02*
0.02*
0.02*
0.02*
0.03
0.01
-0.05
0.01
-
-0.29**
-0.21**
-0.26**
-0.21**
-0.24**
-0.21**
-0.26**
-0.21**
0.14
0.11
0.11
0.12
-
Model
Stock Return: (6 yrs)
Shareholder: Full
: Reduced
Stakeholder: Full
: Reduced
Customer: Full
: Reduced
Market:
Full
:
Reduced
Stock Return (3 yrs)
Shareholder: Full
: Reduced
Stakeholder: Full
: Reduced
Customer:
Full
:
Reduced
Market:
Full
:
Reduced
34
0.00
0.00
0.00
0.00
-
-0.06
-0.08
-0.08
-0.08
-
-0.00
-0.00
-0.00
-0.00
-
0.06
0.03
0.03
0.03
-
0.04
0.08**
0.05**
0.05** 0.01
0.05**
0.05** -0.06
0.05**
0.05* -0.04
0.05**
-
0.004
0.000
0.004
0.000
0.003
0.000
0.004
0.000
16.5
18.5
16.2
18.5
17.6
18.5
16.1
18.5
0.001
0.000
0.001
0.000
0.001
0.000
0.001
0.000
21.3
21.6
19.3
21.6
20.4
21.6
19.7
21.6
Regression Estimates
Constant
Beta
Gearing
Tax
Size
0.13
0.12
0.13
0.13
-
-0.01
-0.02
-0.01
-0.01
-
0.53* 0.01
0.54*
0.57* 0.00
0.54*
0.48 0.01
0.54*
0.55* 0.00
0.56*
-
ANOVA
R2adj. (%.)
Dummy P-Value
-0.03
0.11*
0.02
-0.12*
-0.12*
0.163
0.019
0.038
0.019
0.166
0.019
0.031
0.007
4.5
6.6
10.1
6.6
4.4
6.6
10.9
11.2
-0.05
0.08
0.14
-0.19*
-0.20*
0.001
0.000
0.000
0.000
0.000
0.000
0.000
0.000
23.1
24.8
24.1
24.8
26.4
24.8
29.6
30.6
Regression Estimates
Beta
Gearing Tax
0.13
0.12
0.13
0.13
-
Size
ANOVA
R2adj. (%.)
Dummy P-Value
-0.01
-0.02
-0.01
-0.01
-
-0.03
0.11*
0.02
-0.12
-
0.526
0.153
0.535
0.125
-
0.0
0.0
4.7
0.0
0.0
0.0
5.6
0.0
0.53* 0.01
0.57*
0.57* 0.01
0.57*
0.48
0.01
0.57*
0.55* 0.00
0.56*
-
-0.05
0.08
0.14
-0.19*
-0.20*
0.003
0.001
0.002
0.001
0.001
0.001
0.000
0.000
18.8
17.2
19.8
17.2
22.3
17.2
25.6
26.7
35