February 2010

320 East 4th Street | Joplin, MO 64801

417.624.4150
W W W. J O P L I N C C . C O M
Joplin Area Chamber Of Commerce
2009-2010 Executive Committee
Mike Palmer – Chairman of the Board
Susan Adams – Vice-Chairman of the Board,
Vice-Chairman of Workforce Development
Chuck Brown – Co Vice-Chairman of Workforce Development
Clifford Wert – Treasurer, Chairman of Finance committee
Mike Wiggins – Vice-Chairman of Business Development
Lonnie Heckmaster – Co Vice-Chairman of Business Development
Dan Hayworth – Vice-Chairman of Economic Development
Sean Anderson – Co Vice-Chairman of Economic Development
Shelly Kraft – Co Vice-Chairman of Community Development
Michelle Ducre’ – Vice Chairman of Member Services
Terry Hicklin – Co Vice-Chairman of Member Services
Audie Dennis – Past Chairman of the Board

Board of Directors Ex-Officio Directors

Larry Boyd Darieus Adams
Seth Dermott Mike Gray
Brandon Freed Dr. C.J. Huff
Bob Honeywell Dr. Alan Marble
Scott Hutson Priscilla McKinney
Joe Kirk Matt Proctor
Charles Keeter Mark Rohr
Mayor Gary Shaw
Dr. Bruce Speck
Chamber Staff Sherri Cloyd, Executive Assistant
Rob O’Brian, President
Kim Lester, Vice President Jeff Meredith, Member Relations Coordinator
Tonya Sprenkle, Finance Director Lea Schroer, Newman Innovation Center
Ginger LaMar, Membership Director Administrative Assistant
Stephanie McGrew, Special Events Manager Lisa Kelly, Administrative Assistant
Cary Beasley, Workforce Development Manager Karen Yates, Administrative Assistant
Kirstie Smith, Communications Director Accent Photography by Terra, Photographer
Cindy Weiss, Staff Accountant InterCity Florist, Chamber Florist
Kevin Welch, Marketing Director-SMDA 320 East 4th Street, Southwest Missouri Bank is independent of Raymond James Financial Services. Securities offered through Raymond James
Steve Russell, Director, Newman Innovation
Center Joplin, MO 64801 Financial Services, Inc. Member FINRA/SIPC, an independent broker/dealer and are not FDIC or any federal government
agency insured, not guaranteed by Southwest Missouri Bank, not a deposit, subject to risk and may lose value.
417.624.4150 | www.joplincc.com

Business Outlook is published monthly by the Joplin Area Chamber of Commerce.

Periodical Postage Paid, Joplin, MO

Business Outlook (USPS 014254).Postmaster: Send change of address to Business Outlook,

Joplin Area Chamber of Commerce, 320 East 4th Street, Joplin, MO 64801.
President’s Message
A Glimmer of Recovery

First, thank you to the more than 180 exhibiters who made the recent Business EXPO an absolutely
awesome success. Wonderful displays and lots of great information were available to the nearly
6,000 who came through the doors. Best of all, though, was the “buzz”. That’s a term a visitor from
Springfield used in our conversation. He told me that everyone he talked to had great “buzz” about
EXPO, about their own businesses, about the chamber and about the Joplin area. It was a comment
that really rang true as I talked to a lot of people at EXPO.

That “buzz” also involved a lot of discussion about the economy in the area and the belief that maybe,
just maybe, there is a glimmer that we are on the rebound. While there was alot of positive talk, it
still seems people are cautious and concerned about when the national rebound, on which we are all Rob O’Brian
dependent, will take hold. President

So where are we? The latest Moody’s / MSNBC Adversity Index (Nov. 09) indicates that only state is still in “recession”.
That’s Nevada. Thirty-four states are “moderating”, which means the downward slide in the numbers is slowing, but the
economic is not yet turning. That leaves sixteen states, Missouri included, that are in “recovery”. In essence, Moody’s report
says the U.S. economy is stuck in neutral; not getting worse and maybe a bit better but not very fast or in very many places
yet.

As for the “recovery” tag; Moody’s also points out that does not mean actual grow or expansion, but that the numbers are
better overall month to month (on a rolling 6 month average), even if they may be down in comparison to the previous year.
In non-economist terms, “We’re still in the hole, but climbing out”.

When it comes to the metropolitan areas, about 40% (146) of them across the U.S. are in the “recovery” mode; Joplin among
them. There is no state nor metro yet that is actually moving into positive numbers.

For Joplin, our employment is still down 1.57% compared to a year ago, but better than Missouri’s 2.73% loss. Actually, for
December 09, our actual unemployment was 7.7%, down from our high of 8.9% last spring, but still above the 5.2% we had in
December 08. However, that compares very favorably with Missouri’s 9.6% rate and a national rate of 10%. On the downside
for our area though, Missouri showed actual growth in new, single family housing starts in November, but Joplin was still
down a dismal 45% compared to the
previous year. And for our state and 2009-2010 Chamber Program Top
our metro area, industrial production
remains down about 6%; mostly in the
durable goods sector. The plus though,
Level Sponsors
is that our area and state are heavy in
food processing, which has remained Chairman Sponsors - $10,000 President Sponsors - $7,500
strong.
CableONE Community Bank & Trust
While there are some weaknesses, Roper Honda
City of Joplin
durable goods production and new
housing construction among them, EaglePicher Techologies, LLC
Director Sponsors - $5,000
other sectors appear to actually be Empire District Electric Company
recovering in the Joplin metro area. First State Bank
Listening to the comments at EXPO, Fox-14 BKD, LLP
while people are still cautious they do Commerce Bank
believe 2010 will be a much better year Freeman Health System Downstream Casino Resort
than 2009, although it may be mid- General Mills Bakeries & Foodservice The Joplin Globe Publishing Company
year before we really see the positive Heartland Technology Solutions Joplin R-VIII School District
economic rebound taking hold. Home Pro Joplin Tri-State Business Journal
Joplin Floor Desigsn KODE-TV
The real message though, is that the
KOAM-TV KSNF-TV
Joplin region did not go as far down
as the state and national economy and Sign Designs Lamar Advertising
is poised to recover faster than either. Southwest Missouri Bank Missouri Eagle
The “buzz” is great. Missouri Southern State University
Sign-A-Rama
Show Me the Ozarks Magazine
St. John’s Regional Medical Center
Warten, Fisher, Lee & Brown, LLC
Stronghold Data
Weed Whackers, Inc.
U S Bank, N.A. Zimmer Radio, Inc.
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Looking for Information?

Your Chamber website, joplincc.com, is your link to Member
information, community news and member discount programs.
You can also link to The Newman Innovation Center and
JoplinRegionalBizCenter.com from joplincc.com. Stay up-to-
date on the latest events, seminars and meetings, RSVP and
even pay your invoices all online. Click here to connect!

Page 4
Small Business Resource Library
Presented by:

Did you know that the Joplin Area Chamber of Commerce offers a
complete Small Business Resource Library on site? Watch for new ad-
ditions to the library every month. For a complete listing of new items,
see www.joplincc.com.

In addition to the library, access the J.J. Hill Reference library from our
website or directly at www.joplinregionalbizcenter.com. These tools
are provided to our Members free of charge and can be valuable tools to
help your business.
New materials added for the month of February are:
Maximum Achievement: Strategies and Skills That Will Unlock Your Hidden
Powers to Succeed by Brian Tracy
Eat That Frog! 21 Great Ways to Stop Procrastinating and Get More Done in
Less Time by Brian Tracy
Duct Tape Marketing: The World’s Most Practical Small Business Marketing
Guide by John Jantsch
The Exceptional Presenter: A Proven Formula to Open Up! And Own the Room
by Timothy J. Koegel

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Page 5
 Thank You for Renewing
AAA Auto Club of Missouri ..................................1993
A-Dependable Taxi Service, LLC ..........................2005
Admiral Express Office Supply . ............................2002
AdornAble, Inc. ......................................................2000
American Snack Products, Inc. ..............................2004
Best Chemicals & Equipment ................................2001
Braeckel’s Development Corporation ....................2001
Calotype Photography ............................................2008
Carson Chiropractic, LLC ......................................2001
CertainTeed .............................................................1997
Commercial Gasket & Packing Company, Inc........2002
Copy Products, Inc. ................................................1996
Creative Car Audio, Inc. . .......................................2004
Crowder College . ...................................................1995
Express Employment Professionals .......................1993
Fresenius Medical Care ..........................................2008
Frisco Station Apartments ......................................2004
Girls Night Out .......................................................2008
Goetz Appraisal & Development, Inc. ...................2002
Joplin Host Lions Club . .........................................2002
Jordan Mechanical & Technical Corporation . .......2006
Karnes’ Pro Tire – Joplin . ......................................1998
Lagow Portrait Designs, Inc. ..................................2003
EaglePicher Technologies, LLC Member Since 1946
EaglePicher’s roots can be
traced back to 1843 when
the company established a
white lead plant in Cincinnati,
Ohio. The plant’s products
were branded under the name
of “Eagle” and eventually
became known as the Eagle-
White Lead Company.
Meanwhile back in Joplin, Oliver Hazard Picher and his brother
William Henry, recognizing the successful opportunities in the
smelting business, built their first lead smelter south of Seventh
Street near Joplin Creek and formed the partnership known as the
Picher Lead and Zinc Company. In 1916, the Cincinnati and Joplin
companies merged and created the EaglePicher Company. With this
merger, the company became the second largest producer of lead and
zinc products in the world.
EaglePicher’s lasting legacy would be felt from their technological
innovations birthed from their in-house laboratories. During
the early 1920’s EaglePicher’s first storage battery technology
Page 6
Life Preservers:
A Global Grief Support Community..................2004
Love’s Country Stores ............................................2000
Missouri American Water Company ......................1966
Names and Numbers . .............................................1989
One Way Design .....................................................2008
Ozark Camp & Retreat Center ...............................2008
Red Onion Café ......................................................1995
Snodgrass Collision Center ....................................2002
Steve Spicer Realty . ...............................................2005
Sunbelt Business Advisors of the Ozarks . .............2005
Turbine Engine Consultants, Inc. ...........................2005
Warten, Fisher, Lee And Brown, LLC ...................1962
Wiese Material Handling, Inc. . ..............................2004
Thank you for renwing your investment with the Joplin
Area Chamber of Commerce! We appreciate your
Membership.
Sponsored by: Recognizing Our Members
Who Have Reached A
Milestone Of Dedicated
Membership
was initiated and developed. This revolutionary process would
change the world of transportation forever by providing electrical
power to automobiles, planes and trains. By 1925 Joplin had
141 manufacturing companies with EaglePicher being one of the
largest. At that time the company employed over 700 workers in the
manufacturing of various lead-based materials.
EaglePicher has played an integral part in the United States space
program. In 1970 when the iconic phase “Houston, we have a
problem” was heard around the world it was EaglePicher batteries
that safeguarded and carried Apollo 13 home safely back to earth.
EaglePicher innovations continue to the present. In 2006 EaglePicher
celebrated its one billionth hour in space with a 100 percent mission
success rate. Today, EaglePicher remains committed to solving
the most complex challenges of the world by delivering innovative
solutions time after time. In addition, EaglePicher continues to be a
significant employer in the Joplin region and a strong supporter of
the Joplin Area Chamber of Commerce dating back to 1946.
Written By:
Brad Belk
Joplin Museum Complex
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Page 7
 Our Members Announce
After 36 years as Metro Builders Supply,
they have changed their name to Metro
Appliances & More. Recognized
nationally for their appliance sales figures
they wanted their name to better reflect
that selling appliances was the core of
their business. Metro Appliances & More
has grown to include ten locations across
Missouri, Kansas, Arkansas and Oklahoma.
For more information, visit www.
metroappliancesandmore.com
Motive Matters will be offering their
relationship seminar on Valentine’s weekend
at the Honeysuckle Inn in Branson. If you
are interested in attending or know someone
who would like to come call 417.540.6019
for more information or visit www.
motivematters.com
Joplin Area Young Life is hosting a 5K
run on February 13th. You can pick up
a registration form at both Joplin YMCA
locations or simply go online to www.
joplinroadrunners.com to print one off. All
proceeds go directly to Joplin Young Life to
help teens get to camp this summer.
Club 1201 is excited to announce a special
event. On Valentines weekend, February
12th and 13th, Club 1201 will be open to
the public and take reservations for dinner.
The menu will include steak and lobster,
king crab legs and much more. They will
make sure your dining will be personal,
exquisite and memorable. They will be
having a grand re-opening and ribbon cutting
ceremony on February 11th at 3:30 p.m.
Stop by Club 1201 at 1201 East 32nd Street
to see their newly redecorated look. MyModernWeb is working with The
The George A. Spiva Center for the
Arts is pleased to present, “Works from
Perception: Paintings by the Midwest
Paint Group”. Many grade school children
will be touring this exhibit and will have
the opportunity to create a painting to take
home. Also exhibiting at Spiva is, “Out of
the Woods: Best of Missouri Hands.” This
features artists who work in wood. For more
information, visit www.spivaarts.org.
The Southwest Missouri Arthritis
Association will be having their annual chili/
soup luncheon on February 18th at 11:00
a.m. They will also have pies and desserts
available for purchase. The Southwest
Missouri Arthritis Association is located at
819 East 9th Street. For more information,
call 417.781.6752.
The Mortgage House recently completed
renovations on their new house and have
moved across the street to 2915 South Main
Street. Stop in and visit them, or go online
to www.mymortgagehouse.com.
Page 8
Home Pro is now a certified Conklin
Roofing System Dealer. It is a roof coating
system that will eliminate the need for
re-roofing the house. They are highly
efficient, energy savers, environmentally
friendly and a great option for those with
worn, outdated roofs. For more information,
visit www homeproamerica.com
Joplin Daybreak Rotary was able to
make donations of $500 to the following
organizations during the holiday season:
Lafayette House, the Ozark Center for
Autism, the Ronald McDonald House, the
Bridge and Community Support Services.
Joplin Daybreak Rotary heldseveral fund
raising events throughout the year to help
raise money for these worthwhile community
agencies. For more information, visit www.
joplindaybreakrotary.com
Missouri Southern State University
will host a Spring Job Expo on March
10th from 10:00 a m. to 2:00 p.m. at the
MSSU Billingsly Student Center. You can
participate by showcasing your organization
to the MSSU community, meeting students
who will make great interns or possible
part-time employees, and making sure the
graduates know about your company. You
may register online at www.mssu.edu/career.
The Joplin Public Library is pleased to
announce the new Library Directory is
Jacque Gage. She comes to Joplin fro.m
the Barton County Library. For more
information, visit www.joplinpubliclibrary.
com
Bridge to produce a website with the
tools needed to fulfill their mission to help
teens. The new features implemented on
TheBridgeJoplin.com includes the ability
to take donations online as well as provide
community tools, blogs and interactive
calendars for users to volunteer their time
and donations. MyModernWeb, owned by
Jason Dittmer officially presented its Bridge
website at the ribbon cutting ceremony
celebrating MyModernWeb’s first year in
business. For more information, visit www.
mymodernweb.com.
Employer Advantage announced it
has completed a Statement on Auditing
Standards No. 70 (SAS 70) Type II Audit.
The completion of this audit demonstrates
their continued commitment to create and
maintain the most stringent controls needed
to ensure the highest quality and security of
services provided to their customers. Visit
www.employeradvantage.com.
Doris Carlin with Keller Williams Realty
has earned the prestigious Certified Luxury
Home Marketing Specialist designation in
recognition of her experience, knowledge
and expertise in the luxury home market.
Doris Carlin is an award-winning real estate
professional who has gone through special
training and met performance standards in
the upper tier market. For more information,
visit www.doriscarlin.com
S & S Security Systems has donated a
burglar alarm system to Crosslines Churches
of the Joplin Area as a token of their
appreciation for the services they provide to
the citizens of Joplin and the surrounding
communities. S & S Security Systems is
owned by Dale and Fran Owen. For more
information, visit www.sssecuritysystems.
com.
St. John’s Mercy Foundation presented a
check to the Community Clinic of Joplin
for $20,200 to help them meet the needs
of the uninsured in our community. The
Clinic is experiencing a sharp increase in
the number of new patients and this grant
will help them meet their needs. For more
information, visit www.stj.com
MSSU’s Relay for life Team will be having
their 2nd Annual Dodgeball Tournament
on Feburary 13th starting at 9:00 a m.
in MSSU’s Leggett and Platt Athletic
Center. Companies can also donate items
that will be offered for bid during a silent
auction. All proceeds from the tournament
and silent auction will go to the American
Cancer Society. For more information, call
417.659.4460 or visit www mssu.edu.
Freeman Health System announced Regina
Thomas recently received certification as a
Certified Business Continuity Professional
(CBCP) from the Disaster Recovery Institute
for business continuity management. This
allows staff to continue to manage business
operations under adverse conditions, by
introducing appropriate resilience strategies,
recovery objectives, business continuity,
operational risk management considerations
and crisis management plans. For more
information, visit www freemanhealth.com.
The Alzheimer’s Association of Southwest
Missouri offers a helpline that assists callers
who have questions about the warning
signs and finding a medical professional
and resources available to help people
touched by this disease. The helpline is
877.474.8259 or you can visit the website at
www.alz.org.
St. John’s Regional Medical Center is
offering free blood pressure screening every
Monday from 9:30 – 11:00 a.m. in the
Main Lobby. Cholesterol screening will be
February 9th from 8:00 – 11:00 a m. at the
Family Care Building. Registrations are
required by calling 417.625.2000. National
Wear Red Day is February 5th. CV Risk
Assessment will be February 16th from
8:00 – 10:00 a.m. Registrations are required
by calling 417.625.2000. Health Talk is
The Chamber is very interested in your business. If you have won an award, opened another office or are planning a big event, let us know.
We would love to let your fellow Members know about your accomplishments and events! For our next issue, submit your announcement
to ksmith@joplincc.com or fax it to 417.624.4303 by February 15th. Please include “Our Members Announce” in subject line of e-mail.
February 22nd at 5:30 p.m. at the Mercy
Conference Center. The hospital gown
fashion show is February 25th, 5:00 p m.
in the Main Lobby. St. John’s Prestige will
have a Valentine’s Luncheon on February
12th at Noon at the Mercy Conference
Center. Reservations are required by calling
417.625.2962 or visit www.stj.com.
Oasis Salon & Day Spa of Joplin unveiled
their offering of Raindrop Therapy with
Young Living Essential Oils. This technique
stimulates every organ, muscle and bone
of the body at a cellular level, bringing the
body into structural and electrical balance.
Raindrop Therapy brings the mind and body
into a deep state of relaxation, boosting the
immune system. For more information, visit
www.oasissalonanddayspa.com.
The Joplin Globe is hosting the Taste of
Home Cooking School at the Holiday Inn
Convention Center on March 6th. This
annual event draws a large, enthusiastic
crowd for a fun and entertaining cooking
show from America’s #1 cooking magazine.
Local businesses can display and sell their
products and services at the pre-show exhibit
area, advertise in the special section that
goes to 90,000 Globe readers, provide a door
prize, on-stage giveaways, offer promotional
items or coupons in gift bags for each
attendee and meet with over 1000 potential
customers. Sponsorship opportunities are
also available. Contact Amberly Leverich
for details at 627.7208 or visit www.
joplinglobe.com.
Joplin Daybreak Rotary will present a
trivia challenge on February 16th, 7:00
p.m. at Joplin High School. Each team will
consist of six members participating in ten
rounds of questions. The fee is $150 per
team. Companies can also sponsor a round
for $150 per round. The proceeds go toward
scholarships for graduating seniors from
Joplin area schools, Rotary Youth Leadership
Award Camp and the Rotary Four Way
Speech Contest. The winning team will
receive $500 to go toward the charity of
their choice. To enter a team, please e-mail
bhicklin@abbeytitle.com or visit www.
joplinrotary.org.
Girl Scouts of the Missouri Heartland
would like to announce that the 2010
Cookie Program has begun. They are
offering their delicious varieties of Caramel
deLites, Shortbread, Daisy Go Rounds,
Lemonades, Peanut Butter Patties, Peanut
Butter Sandwiches and Thin Mints for
$4 a box. All proceeds benefit local Girl
Scout troops and girls throughout Girl
Scouts of the Missouri Heartland by helping
provide opportunities to continue the Girl
Scout mission of building girls of courage,
confidence and character, who make the
world a better place. For more information,
visit www.girlscoutsmoheartland.org.
Christa Tullis of Yin Pilates and Yoga
Studio completed additional training to
address clients with osteoporosis and
scoliosis. Private Pilates classes can be
tailored for your individual needs. Yin will
be offering yoga on Thursday evenings and
is currently offering a 20/20/20 class that
involves spinning, Pilates and yoga. For
more information, visit www.yinwebsite.
info.
Community Support Services of Missouri
will host CSS Quiz Night 2010 on February
19th. Teams of eight players compete their
way through ten rounds of trivia. The
2010 event theme is, “Quiz Night Goes
Hollywood,” with proceeds benefiting local
children and adults with developmental
disabilities. Please call 624.4515 to register
your team. For more information, visit
www.cssmo.org.
Chocolate-covered strawberries for your
valentine are back at the Candy House
Gourmet Chocolates. They are available
on February 11th, 12th, 13th and 14th and
come in an assortment of milk, dark and
white chocolate-dipped and drizzled with
more chocolate. The Candy House will
be open at 7:00 a.m. February 11th – 14th
for your convenience. Please book your
strawberries at least 24 hours in advance by
calling 623.7171 or order online at www.
candyhouse.net.
Carino’s is your one-stop shop for all of
your catering needs. Whether it is delivery
and set up or full service catering, they offer
delicious food with extraordinary service all
at a great price. Book your event today by
calling 1.877.727.8241. More information is
available at www.carinos.com/catering.
Big Brothers Big Sisters of the Ozarks is
please to announce Don Greenlee has joined
as the Program Director of the Joplin office.
He will work to ensure the organization
continues to provide support to children,
guidance, friendship and fun by matching
them with adult role models. For more
information, visit www.bbbsjn.org.
St. John’s Regional Medical Center is
pleased to announce the appointment of
Scott Watson as Vice President of Human
Resources. For more information, visit
www.stj.com.
Did you know that you can also submit your news on our website at
www.joplincc.com/ourmembersannounce.html? This is a great way
to share your short term announcements with Members of the Joplin
Area Chamber of Commerce as well as the thousands of visitors to our
website every day!
Great Lakes Airlines would like to thank
everyone who traveled with them in 2009
and look forward to your continued business
in 2010. In January, Great Lakes Airlines
helped to refuel school supplies with their
“Flying 4 Futures” campaign to benefit
various school districts. Those who donated
supplies received a chance to win one of four
round trip tickets. For more information,
visit www.flygreatlakes.com.
Arvest is pleased to announce Cheryl
Roderique has accepted a Mortgage Lender
position at the 32nd Street location. Mike
Brown has accepted the position of Branch
Manager of the 425 West Central location in
Carthage. For more information, visit www.
arvest.com.
The MSSU Small Business Technology
and Development Center announced that
the Joplin-based I3 Technology Group
was among 19 outstanding small businesses
in Missouri honored by members of the
General Assembly at a business showcase
in Jefferson City. Owned and operated by
Brian and Amy Carpenter, the I3 Technology
Group is a telecommunications and low-
voltage wiring contractor, selling phone
systems to businesses around the nation. For
more information, visit www mssu.edu and
www.i3techgroup.com.
Dr. Brett Wilson joined Dr. Charles
McGinty in practicing dentistry. Dr.
Wilson joined the practice following four
years as an Army dentist, including over
a year serving in Iraq. He prides himself
in providing a quality, pain-free dental
experience with personalized care. They are
currently accepting new patients. For more
information, call 417.781.6800.
The Joplin Family Y will be offering
Chocolate-Dipped Strawberries Friday,
February 12th through Sunday, February
14th. Net proceeds will support the Joplin
Family Y’s Strong Y, Strong Community
Campaign. Orders may be placed at www.
joplinfamilyy.org or by calling 417.781.9622.
$15.00 per dozen.
Page 9
 Do You Know Past SBOY Winners?
1996 Winner
The Insurancenter
B usiness of the Yea r
Sma ll
Presented by
What do you do?
As a strong and reputable agency in the Joplin area, The
Insurancenter offers a wide range of services including commercial
insurance, financial services, employee benefits, workers’
compensation, risk control services and personal insurance.  Since
being honored in 1996 as the first recipient of the “Small Business
of the Year” award, we have more than doubled in revenue, added
product lines, insurance carriers, and a number of exceptional
people to our staff to become one of the most highly regarded
regional insurance agencies in the four-state area.
What did receiving the award mean to you?
We consider it a great honor to be named the very first recipient of
the Small Business of the Year Award, especially since at that time
only one business was named out of all the nominations.  It was a
nice tribute to the caliber of our associates and the many clients we
are privileged to serve.
Page 10
Name of Business:   The Insurancenter
Head Person (name and title):  Scott Brothers, President &
CEO
Number of years in business:  Roots date back to 1895
Full and PT employees (when award won and presently): 
1996 – Employees:  30 Full-time
2010 – Employees:  34 Full-time
Address:  2901 Arizona Avenue, Joplin, MO 64804
Phone:  (417) 623-7500 or (800) 444-8675
Fax:  (417) 623-0902
Email:  info@theinsurancenter.com
Year and Category (If applicable):  1996 (Only one category
1-50 employees)
What drives you to get out of bed every day and go to work?
There are a number of things that drive me, but the main reasons
are…
(1) I am passionate about what we do.  I find it rewarding to help
our clients make educated decisions about protecting their assets,
and being there to help them through the claims process when they
do experience a loss;
(2) I enjoy the people I work with.  Most of us have been at The
Insurancenter between 10 and 25 or more years, so we are more like
family.  We work well together, and we play well together, and I
think that’s extremely important.  It’s a huge component of enjoying
what you do on a daily basis;
(3) I like working with a diverse group of industries and people,
and find it interesting and fascinating to learn more about the varied
clientele we serve.  There’s rarely a dull moment in the insurance
business, and while it can be stressful at times, I’m thankful for that.
Dancing with the Joplin Stars
Dancing with the Joplin Stars, Presented by KODE-TV, KSN-TV
& Downstream Casino Resort
Friday, February 19, 2010 • Downstream Casino Resort – Pavilion
7:00 – 8:00 p.m. = Social Hour • 8:00 – 10:00 p.m. = Program
Presented by KODE-TV/KSNF-TV and Downstream Casino Resort $250.00 for table of 10 • $25.00 for individual seating at a table
$2.00 to “cast vote”

Joplin “Celebrity Dancers”

Rob O’Brian, JACC President
Lane Roberts, Joplin Chief of Police
F yF y 0 Ernie Caruthers, Downstream Casino Resort Facilities Director
a
Cheryle Finley, The Joplin Globe Publishing Company & Liberty Bank
Bonney Bowman, KSN-TV
2 Jessica Daley, KODE-TV
o l
Celebrity Judges
4
Dan Chiodo, Impact Training
Nancy Hutson, Cycle Connection-Harley Davidson/Buell
This event is a fundraiser
Sloane Hanson & Bernadette Carmichael,
for the JACC World champion dancers/instructors
Cultural Affairs
Committee Public
Mural Project Professional Dance Instructors
Lynn Thornton
David Thornton
Judy Schneider
Fred Harris
Proceeds of this event will go to the Public Mural project,
Awards will be given for Judge’s Choice based
Celebrity Emcee
organized through the JACC’s Cultural Affairs Committee. The
first public mural is being created by Anthony Gude, Thomas Hart Gary Bandy on technical scores and People’s Choice based
Benton’s grandson, and slated to be unveiled in March of 2010. on votes received!
Buy your table and cast your votes online at joplincc.com!

Ribbon Cuttings
South Middle School Caldone’s Restaurant
Dr. C.J. Huff, Superintendent Donnie Bennett, Owner
900 East 50th Street 218 South Main Street
www.joplinschools.org www.caldones.com

My Modern Web.com Shanna’s Design Studio

Jason Dittmer, Owner Shanna Younge, Owner
3405 John Q. Hammons 3223 Main Street Road For more information and photos of these
Blvd. www.shannasdesignstudio. businesses, please see joplincc.com.
www.mymodernweb.com com

Smiley’s Doughnuts
Metro Appliances and Chris Evans, Owner
More 6023 North Main Street
Jon Anderson, Manager (417) 781-0027 The Ambassadors are Sponsored By:
5571 North Main Street
www.metroappliancesand-
more.com
Page 11
 New Members
Burrows Construction Gusano’s Pizzeria Rapid Body Reducers
General Construction Chicago Pizzeria Weight Loss Center
19570 Newton Road 3929 East 7th Street, Suite E 1531 East 32nd Street, Suite 1
Diamond, MO 64840-8121 Joplin, MO 64801 Joplin, MO 64804
Marty Ellis, Project Manager 417.623.9090 417.624.8446
Wade Burrow, Owner www.gusanospizza.com www rapidbodyreducers.com
Sponsor: Rhonda Gorham, Boys & Girls Club William Clark, GM/Owner Kathleen Millgard, Counselor
of Southwest Missouri & Shelly Kraft, Kraft Ben Biesenthal, CEO/Owner Margaret Lawellen, Counselor
Insurance Services Sponsor: David Glenn, Glenn Group Real Sponsor: Dorothy Alsenz, Sign Designs
Estate & Leasa Frye, Vaterott College
Cobblestone Wedding Chapel & Events Visual Artist Collective
Wedding/Receptions/Banquets Mini Gastric Bypass Surgery, LLC Non-Profit Organization
715 East Broadway Bariatric Surgery 809 South Main Street
Joplin, MO 64801 2700 McClelland Blvd., Suite 108A Joplin, MO 64801
417.659.8400 Joplin, MO 64804 417.438.4890
www.cobblestonechapelandevents.com 417.206.2900 www.visualartistcollective.org
Saundra Workman, Consultant/Owner www mgbsurgery.com Jeff Youngblood, Co-Founder
Grayson Workman, Consultant/Owner David E. Hargroder, M.D. Matt Spiel, Co-Founder
Sponsor: David Blum, Red Onion Café Robin Cearnal Sponsor: Kim Lester, JACC
Sponsor: Tonya Sprenkle, JACC
Good Karma Catering Company William E White, Attorney at Law
Catering for the Discriminating Client Phone Doctors Retired Attorney
1909 South Wall Repair/Sales & Service Cellular Devices 2122 East 47th Street
Joplin, MO 64804 1900 South Range Line Road, Suite 14 Joplin, MO 64804
417.438.8754 Joplin, MO 64804 417.623.0038
Jason Miller, Owner 417.825.4897 William “Bill” White, Retired Attorney
Suzanne Miller, Co-Owner Janet Voltz, Owner Sponsor: Jeff Meredith, JACC
Sponsor: Choice Marketing & Kim Lester, Guy Voltz, Manager
JACC Sponsor: Lisa Robinson, MSSU SBDTC & The Chamber’s Board of Directors and staff
Ginger LaMar, JACC are pleased to welcome our newest Chamber
members. Please keep these and all members
Invite your clients or vendors to join the Chamber. in mind when looking for goods and services.
Contact Ginger LaMar at 417.624.4150 or glamar@joplincc.com.

Member Benefit Programs

Chamber Members can receive member only benefits from our
partners, Stronghold Data, My Modern Web, Living Well Smoothies
and Constant Contact! Just log on at http://www.joplincc.com/
ourchamber_memberdiscount.html for full details. These discounts
and special offers are just for Members of the Joplin Area Chamber
of Commerce! For more information, contact Tonya Sprenkle at
417.624.4150 or tsprenkle@joplincc.com .

Page 12
SBOY Breakfast
Bevinco is dedicated to providing
Save the Date! bar and restaurant owners with a
proven, effective method for
Tuesday, March 2, 2010 controlling liquor loss and
8:00 a.m. improving profitability.
Holiday Inn of Joplin
Small Business of the Year Nominee Breakfast For more information on Bevinco’s services
call or email Garen McMillian at:
Breakfast Presenting Sponsor 417-483-5136 | gmcmillian@bevinco.com
www.bevinco.com

Gold Sponsor: Employer Advantage

Page 13
Youth Outreach
Youth Outreach Workforce Partnership Business Visits
The Jobs for Missouri’s Graduates students from East Newton High
School who are participating in the Youth Outreach Workforce
Partnership visited Joplin January 21st to tour three organiza-
tions. First stop was The Joplin Globe where they were introduced
to all aspects of publishing a daily newspaper. Then it was on to
the Joplin Police Department for a brief tour of the facilities and a
seminar on police work, opportunities and training required. Their
final destination was The Joseph Newman Innovation Center which
provided them a glimpse of the many businesses found there and the
unique concept and operations. The mission of the Youth Outreach
Workforce Partnership is business, industry and school with one goal
of teaching necessary skills designed to help the at-risk student enter
the workforce prepared and with a high school degree. Over 80
students from the Joplin and East Newton area are in this partner-
ship. Throughout the school year, they will visit and hear from many
entities in the business community regarding their business and what
they look for in an applicant who walks through their door.
The Youth Outreach Workforce Partnership is presented by:
Gold Sponsors are: Able Manufacturing & Assembly
Benefit Management, Inc.
Steve’s Frame and Body Shop
TJ Franz & Associates
Page 14
TLT Business & Industry
TLT Business & Industry Day 2010
The students in the Tomorrow’s Leaders Today program spent January
27th touring area businesses and visiting with community leaders. First
stop was American Ramp, internationally known for skate and bike
ramp manufacturing, both of which are utilized at The Bridge. From
there, the group travelled to tour General Mills. At General Mills, the
students saw firsthand the production lines and learned just how many
of our local products are produced and shipped to all parts of the world,
along with all the raw materials needed. After a great lunch of pizza
made from dough produced at the plant, Business EXPO was the next
stop. The opportunity to see over 175 businesses was an experience
the students really enjoyed. Many students were impressed with the
number and variety of businesses exhibiting and also, were able to get
some ideas on perhaps what businesses were missing from the Joplin
landscape. The final stop was NCO. As the support center for Best
Buy, the class observed first-hand the customer service provided to
individuals who call with technical questions.
Thanks to the presenting sponsors of the TLT program.
Business & Industry Day Sponsor: NCO
Ask the Coach...
by Daniel P. Chiodo, CMEC
Impact Training & Development
(Ask the Coach is the first in a new series that focuses on business ideas that can help executives,
employees and organizations reach their peak performance level. It was created with you in mind. It’s a
place to send in questions that you would like answered.)

An Introduction to Me
One person recently said to me: “You’re not retired, you’re rewired.” That’s true. I traded one job as a
newspaper publisher for three new ones—and I’m having a ball! As I describe what I do, think about
questions you might have in any of these areas that might be addressed in future columns:
First: Executive Coaching: My clients work in various fields and my job is to take them on a journey to
achieve their highest level of performance and be at their side to listen, encourage and strengthen them.
Need help with your game? Ask the Coach!

Second: Training: Sessions in the areas of leadership, customer service, time management and communication. Have a training need?
Ask the Coach!

Third: Senior Associate of Dr. Bill Wallisch, who invented MAINPoint, a series of courses: Strategic Communication, Active
Listening, Handling Difficult People and Presentation Dynamics.
Dr. Wallisch spends much of his time working with the NASA team, the White House, General Mills, and federal law enforcement
agencies. Although some of the work I do for him is in the US, most involves international work for organizations in Mexico, Australia,
the UK and Dubai. Want to learn the strategic communication model? Ask the Coach!

As a company, Impact Training & Development provides training that will impact your life and your organization forever. It strives to
bring out those hidden strengths you have-- but maybe haven’t noticed or developed.

Let’s explore coaching and training issues together. Submit your questions for this column to joplincc.com/askthecoach html by the fifth
of each month.

B & C Catering, LLC. and

Grill Company

Serving all of Southwest Missouri,

Southeast Kansas, and Northeast Oklahoma

Phone: 417-358-2123
Cell: 417-439-7115
Email: blake@bccater.com

Customized Catering is not just part of our business

it is all of our Business!
• TITLE INSURANCE
TITLE COMPANY• ESCROWS • DEEDS •
CLOSINGS
Teeter Insurance Agency
Linda S. Teeter, LUTCF owner/broker
Land Title Services for Southwest Missouri

1321 S. Illinois Avenue

Joplin, MO 64801
wk. (417) 781 4820
fax: (417) 781 7187

"REST ASSURED WHEN

YOU INSURE WITH TIA,
YOU GET PLENTY OF TLC"
2902 Arizona • Joplin, Missouri 120 East 4th Street • Carthage, Missouri www.farmersagent/lteeter.com
(417) 623-1910 (417) 358-1975
Page 15
 Sponsored by and located
at College Heights
Christian School
4311 East Newman Road
Use the entrance on Sycamore street, go around to the
Church, enter at the atrium. This is at the school, but
this is where attendees are being directed.

February 16, 2010

Sponsored by and located at
February
January5,8,2010 2010 Slumberland Furniture
Sponsored by and
Wildcat Glades located at and Audubon Center
Conservation 1329 South Range Line Road
Barrister
located atTitle
201Services
West Riviera Drive, Suite A
904 East 15th Street

RSVP for all events online at joplincc.com or by calling, 417.624.1996