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buyer@aliexpress.com
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4

Hi,*****, thank you very much for your order, we will send you the goods within 1-3 days by China Post Mail(****), if
any quesition, don't hesitate to ask me, hope we will have a good start cooperation. Thank you.
()

Hello,
***(

,
it is a

pleasure to tell that the postman just picked up your item from our warehouse, it is by ****( about ***
working days to arrive. The tracking number is *******, tracking web:********, you can view its updated shipment on
the web, which will be shown in 1-3 business days. Also our after sales service will keep tracking it and send message to
you when there is any delay in shipping. We warmly welcome your feedback.
( 30
Hello ******, this is ***, I am sending this message to update the status of your order. The information shows the parcel
didn't arrive your country, Apologize that the shipping is slower much than usual. Hope it is not a big trouble for you.
Just now We extended the taking delivery time for you , thank you very much. Best Wishes.

Hello Sir/Madam

This is **. I am sending this message to update the status of your order. The information shows it was handed to
customs on Jan. 19. Tracking number************. You can check it from web: ***************.
You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big
trouble for you.
Best Wishes.

Hello Sir/Madam
This is **. I am sending this message to update the status of your order. The information shows it is still transferred
by Sydney post office. Tracking number************. Please check the web *******.
You will get it soon, if your country Post delay it , please try to contact and urgent them, maybe you can get it
earlier . Please note that package delivery. Hope you love the product when get my products. If so please give me a
positive feedback. The feedback is important to me. Thank you very much.
Best Wishes!

good buyer, thank you very much for your order, i hope we will have a long-time cooperation,
don't hesitate to contact with us if there's anything what i can help you , best regards.
1.
Hello, ***, i am so pleased and grateful that you gave us a good feedback /you are satisfied with our products and
service, i hope i can apply to give you a good discount or send a gift to you when you order next time. Thank you very
much. Best regards
2.
Hello, *** , i feel so sorry for all your inconvenience/ the quality question/ that you are not satisfied with *****.

In order to showing my apologies, we hope we can give you a good discount or send
you a gift when you order next time. and thank you so much for your suggestion , hope we will
have a long-time cooperation. don't hesitate to contact with us if there's anything what i can help you , best
regards.
3.(
i am looking forward to your reply whether or not you agree we fix this thing. If agree,
honestly hope you can revise the bad valuation. If you don't agree, could you give us a better suggestion? We hope we
can fix this thing reasonably and positively. Let us apologize to you again for all your inconvenience. Thank you very
much ,best regards.
4.Dear ****I just got the good news that you have confirm receipt the parcel,I hope you are satisfied
with our products.We would appreciate it,if you can give us a positive feedback,the feedback is very important to us.
I hope we will have a long-time cooperation, don't hesitate to contact with us if there's anything what i can help you
.Thank you very much.Best regards.***

Hello ***, it is a pity to tell you a thing that our delivery member forgot to send the gauze bag to you, could i send you
again or we give you $**** discount to you when you order next time? So sorry for all your inconvenience. Thank you
very much , best regards.

1.
Dear***Thanks you for showing interest in my products. In order to offer a better service and keep you updated
with the latest promotions and products, please subscribe to my store. Any problem of subscribing, please refer to
http://help.aliexpress.com/alert_subscribe.html
**


http://help.aliexpress.com/alert_subscribe.html.
2.
Dear ***Welcome to subscribe to my store. By a few clicks you can enjoy our VIP service such as the latest updates
from new arrivals to bestselling products on a weekly basis etc. Any problem of subscribing, please refer to
http://help.aliexpress.com/alert_subscribe.html.
**
VIP ,
http://help.aliexpress.com/alert_subscribe.html.

1.http://seller.aliexpress.com/education/marketing/tools/jifenmobanloaddown.html
2.http://seller.aliexpress.com/education/marketing/tools/jifenloaddown.html
3.http://seller.aliexpress.com/education/marketing/tools/jifenhelp.html

hello ****, thank you very much for your order in our store, do you sell by online
store or Real store ? Could you send the website for my reference if you have a online store, you can tell me which
product you selt mainly if you have a real store. we are a professional jewelry factory, i hope we can get the sellerdom
news and your suggestion for the products. And maybe we can supply the product you are selling and be sure to give you
best price than other suppliers for the same quality products. I hope we will have a long-time cooperation and help you
have a better sale. Thank you very much ,best regards.
(
dear *****, thank you very much for your message, i am so sorry that you didn't check our product description carefully,
please check it again, because many countires can't select the China Post free shipping, so we set all are free shipping,
and you will discover many stores are do so in Aliexpress, and aliexpress have a course to tell us how to set all free
shipping. Even so , dear carlos, don't worry, we are a orginal factory, our price must be best for this product , you must
have no any lose. and i hope you will have a good sale and we will have a long-time cooperation.

Hi, Dear****,i found you bought our products , but you didn't pay the money, if you feel the shipping cost is too high?
Or you don't know how to pay ? Could you tell me the reason, so that we can discuss to solve the question for you.

Hi, Dear ***, i am very pleased to receive your inquiry, snake necklace is one of our main products in our factory and we
produce it many years with a good quality and service.
Because so many detailers buy this products now and the quantity usual just have 100-500pcs, in order to save our
client's time, we suggest you can buy our store directly, our store website address:
www.aliexpress.com/store/700604,the snake necklace link is :
http://www.aliexpress.com/store/700604/200979027/Necklace_12.html
You can see all the details such as the pictures, color palette, product description, all kinds of shipping cost etc. And you
can pay by western union, bank ,credit card online, if you have no these, you can contact with us by paypal.
Please check it carefully, if you have any question for the price, operational approach, etc, don't hesitate to ask me, i will
give you a satisfied answer and how to buy online.
And i need tell you a good news, when your order is more than $300, we will reduce all the shipping cost in our store
and send the goods to you by express such as DHL, UPS, EMS, Fedex etc.
Aliexpress company belong to alibaba company , too and it is fit well for the small order to buy online. Hope we will
have a start cooperation in it and have a long-time cooperation.
we hope you can give us some suggestion for our store for the picture, price, shipping, variety, MOQ etc. we will adjust
all according to our clients'view.I am looking forward to your reply/order, thank you very much.

Oh,My God.You didn't pay for the product incredibly.This is beyond my imagination.The products are so
perfect,however they are still not make you satisfied.It seems that my service and product are not good enough, which let
you wasted so much time in my shop and lose your confidence on me.I'm very sorry.Wish you have a happy life.
1006047717
Dear Gayane
So sorry for the delay replytoo many message after CNY, so I missed to reply your message,really I feel so sorry.
I have checked the message and our delivery record ,all of the information shows that we have shipped the parcel via
HongKong post without tracking number,so it is untracked.But the rule of Aliexpress specified that we must write a
tracking number,if not,we can't send the goods online, therefore,my collegue wrote a tracking number of china Post
mail.I'm so sorry for all of the trouble we brought to you.
I think I should tell you that there are so many parcel for HongKong post and the post is so slower than usual by the end
of the year,I hope you can cancel the dispute and wait for more days in patience,I believe the parcel will arrive in the
near future,please believe that we won't make our clients bear any lose.If the parcel is returned or lost,we will refund
you without any reason,Please dont worry about that.if now we refund the money to you, when you get the parcel, you
need pay the money to us or return back the parcel to us, i think that is trouble for you or me.
Apologize again for all of the trouble brought to you.really so sorry because of the delay reply and not enough service. i
hope you can give us a chance to give you a discount or a simple gift when you next order. Thank you very much.
Jack
1005280810
Dear Mary
I feel so sorry for the delay reply because we can't see the message of dispute centre in time if we didn't go to dispute
centre, so I missed to reply your message,really I feel so sorry.
I have checked the material of the earrings,and I confirmed with our warehours stock,the material is crystal.I think you
should confirm it again.and please send the goods pictures to our email(luluohua@gmail.com) to confirm.
On the other hand,we are honest seller and hope establish long-time cooperation with any kind customer,we can not
make our clients bear any lose.I hope you can understand and I am looking forward your next order.Thank you.
Jack

1. 1005975643
Dear ****, i am s*****, i feel so sorry to bother you and all your inconvenience. we have followed the package
tracking number all the time. now, the China Post mail always can't arrive to our client's hand because of so many parcel
for China Post, although most are about 18-43 days, but it still have many package just can'arrive more than 45-60 days
or more,and sometimes some package return back to China ( less 2%), we ask the China Post mail that didn't know the
exact reason they only can check the package status.maybe the customs clearance is a reason, your country post delaying
is a reason, China Post delaying is a reason. i think the Post mail service is worse much than the express.but it is very
cheap when the weight is less than 2KG,
we always feel so helpless for the China Post, so our product decription have ' Risk Tips" for the Post Shipping way,
we must deal with the delay positively, don't worry, we will still follow the tracking of you package. if the package return
back by the Postal service, when we get the package we will return back the money to you unconditionally. please try to
contact with your country Post and urgent them , our experience shows that can let the package to your hand earlier, it
have no any other way.
dear *****, because you give us a dispute , that had let us have a dispute rate and give us a very bad effection. if you
can cancel this dispute within 4 hours, that will have an arbitrament rate that will give us more bad effection. hope you

can comprehend our work, and i hope you will have a good sale for our products, and we will have a long-time
cooperation. please believe the Aliexpress company and believe our company, you won't bear any lose if you cancel this
dispute, thank you very much.
when you get the goods, please confirm it online, thank you very much, hope you will be satisfied with our goods and
you will have a good sale ,and we will have a long-time cooperation, thank you very much.(
Dear****, if your goods is urgent, i suggest you should select the express shipping way, when your order is more than
$300, we will send the goods to you by express free shipping.
if you are a mature buyer in aliexpress , you will discover, when your order is more than $300 in a store, usually you can
get a good price (some store can be free shipping less than $300, but the unit price is higher much), and it can save much
shipping cost with a fast and safety shipping way. please confirm it, thank you very much.
if you still can't get the goods after 60 days,we or the aliexpress must refund all the money to you. (

2.
hi,*****,i am so sorry about our careless, i need confirm the weight of parcel to check the less quantity with our
shipment staff who just start to work after some days, because only less a pcs, i apply to our manager, i think, could we
can fix this thing as following:1.could i offset the 1pc's money when you next order,and we give you a good discount or
send a simple gift to you?2.if you much refund now,could you give me your paypal account?
really so sorry for all the convenience, thank you very much.
3. ( 1005985135
dear ****, thank you very much for your reply, i am so sorry that you didn't check our product description carefully,
please check it again, because many countires can't select the China Post free shipping, so we set all are free shipping,
and you will discover many stores are do so in Aliexpress, and aliexpress have a course to tell us how to set all free
shipping. Even so , dear carlos, don't worry, we are a orginal factory, our price must be best for this product , you must
have no any lose. and i hope you will have a good sale and we will have a long-time cooperation.
4.
5.
6.
7.
8.
9.

1,
:
Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If
there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything!
Thanks again.
2, :
Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news:
Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give
you a satisfied discount.

3
The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as
possible. If you have any questions, please feel free to contact me.
4
Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely
hope you like it. I'll give you a discount, if you like to purchase another products.
5,
Hi friend,
Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in
their own store, its high profit margin product, here is our Christmas gift link, Please click to check them , if you want to
buy more than 10pieces, we also can help you get a wholesale price. Thanks.
Regards

10 .
6

Hi friend,
We are really sorry that the shoes you order is out of stock at the moment. I will contact the factory to see when they are
going to be available again. I would like to recommend you some other pretty shoes which have the same style. Hope
you like them as well. You can click on the following link to check them out. If theres anything I can help Please feel
free to contact us.
Regards
!
15%

Hi friends
Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you
need, if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and
we will try our best to help you. Looking forward to your reply.
Regards

 100 25 .

Dear friends
We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to
make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know
as soon as possible Thanks

9
Dear friend,
I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.
When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f
or a long time.
We will give you a big discount in your next order.
Best regards
,
,
,

Dear X,
Thank you for your inquiry.
Yes, we have this item in stock. How many doyou want? Right now, we only have X lots of the X color left. Since they
arevery popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible. Thank you!
Best regards,
(name)

Dear x,
Thank you for your interests in my item.
I am sorry but we cant offer you that lowprice you asked for. We feel that the price listed is reasonable and has
beencarefully calculated and leaves me limited profit already.
However, wed like to offer you somediscounts on bulk purchases. If your order is more than X pieces, we will giveyou a

discount of xx% off.

Please let me know for any furtherquestions. Thanks.
Sincerely,
(name)

(out of stock)
Dear X,
We are sorry to inform you that this item is out of stock at the moment. We will contact the
factory to see when they will be available again. Also, we would like to recommend to you some
other items which are of the same style. We hope you like them as well. You can click on the
following link to check them out.
http://www.aliexpress
Please let me know for any further questions. Thanks.
Best Regards,
(Your name)
, 24

Dear X,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. And to
show our apology for our delayed response, we will offer you 10% off. Please place your order
before Friday to enjoy this discount. Thank you!
Please let me know if you have any further questions. Thanks.
Best Regards,
(Your name)

escrow
Hello X,
Thank you for the message. Please note that there are only 3 days left to get 10% off by making
payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please
make the payment as soon as possible. I will also send you an additional gift to show our
appreciation.
Please let me know for any further questions. Thanks.
Best regards,
(Your name)

Dear X,
If you would like to place one order for many items, please first click "add to cart", then buy
now, and check your address and order details carefully before clicking submit. After that,
please inform me, and I will cut down the price to US$XX. You can refresh the page to continue
your payment. Thank you.
If you have any further questions, please feel free to contact me.
Best Regards,

10

(Your name)

Dear X,
We appreciated your purchase from us. However, we noticed you that havent made the
payment yet. This is a friendly reminder to you to complete the payment transaction as soon as
possible. Instant payments are very important; the earlier you pay, the sooner you will get the
item.
If you have any problems making the payment, or if you dont want to go through with the
order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again! Looking forward to hearing from you soon.
Best Regards,
(Your name)

Dear X,
We appreciate your order from us. You have chosen one of the bestselling products in our store.
Its very popular for its good quality and competitive price. Right now, we only have X lots of the
X colors left. We would like to inform you that this product has a high risk of selling out soon.
We noticed that you hadnt finished the payment process for the order. Wed like to offer you a 10% discount on your
order, if you purchase now, to ensure that the product doesnt sell out.We will ship your order within 24 hours
once your payment is confirmed. If you need any help or have any questions, please let us
know.
Best Regards,
(your name)
PS: We are one of the biggest suppliers on AliExpress. With more than 3 years experience in
world trade, we are able to provide the best prices, the highest quality and the superior service.
We inspect our products before shipping them out and provide a 1 year warranty for all
products. We promise to give you a full refund if the products are not as described.
If you have any questions, please contact us; we are happy to help you.

Dear X,
Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free
Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air
Mail. However, the item you would like to purchase weighs more than 2kg. You can either
choose another express carrier, such as UPS or DHL (which will include shipping fees, but which
are also much faster). You can place the orders separately, making sure each order weighs less
than 2kg, to take advantage of free shipping.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)

11

 (customs tax)
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for this item. Based on past
experience,import taxesfalls into two situations.
First, in most countries, it did not involve any extra expense on the buyer side for similar small
or low-cost items.
Second, in some individual cases, buyers might need to pay some import taxes or customs
charges even when their purchase is small. As to specific rates, please consult your local
customs office.
I appreciate for your understanding!
Sincerely,
(Your name)

Dear X,
Thank you for your inquiry.
I am sorry to inform you that our store is not able to provide shipping service to your country.
However, if you plan to ship your orders to other countries, please let me know; hopefully we
can accommodate future orders.
I appreciate for your understanding!
Sincerely,
(Your name)

Dear X,
Thank you for shopping with us.
We have shipped out your order (order ID: xxx) on Feb. 10 th by EMS. The tracking number is xxx.
It will take 5-10 workdays to reach your destination, but please check the tracking information
for updated information. Thank you for your patience!
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)

Dear X,
Thank you for your inquiry; I am happy to contact you.
We would like to confirm that we sent the package on 16 Jan, 2012. However, we were informed
package did not arrive due to shipping problems with the delivery company. We have re-sent
your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your
destination. We are very sorry for the inconvenience. Thank you for your patience.

12

If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)

Dear X,
Thank you for your inquiry; I am happy to contact you.
Regarding your request, I am very sorry to inform you that we are not able to offer free samples.
To check out our products we recommend ordering just one unit of the product (the price may
be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can
assure the quality because every piece of our product is carefully examined by our working
staff. We believe trustworthiness is the key to a successful business.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)

1
Dear Rosalinda ,
Thanks for your message , here is yuor friend Ashley from Chway Jerwelry , wish you have a nice day there .
It is a pity to hear that you still have not received your parcel, for your order just now I checked our shipping record, the
tracking number for your parcel is RA214154254CN, we send it out on Oct31th ,you could track it on
https://www.usps.com/
And just now I tracked , it shows that :
You entered: RA214154254CN
Your Item's Status Your item has been processed through a sort facility in SHANGHAI, CHINA PEOPLES REP at 9:02
pm on November 08, 2011.

It seems that your parcel has left China on Nov8th , I guess there was something wrong happened during the shipment
that lead it delayed , cause you know Christmas and new year is coming , there are much more parcel needs to be
shipped out than usual time , that may lead many parcel delayed ,but normally it is hardly to lost .So I wonder that will
you please kindly wait for 1 more week ? If you could not received it after 1 week, please do not hesitate to contact me
again , if so , I would like to offer my best service , refund or resend is possible , I assure you will not bear any lost.
So sorry for the inconvenience brought to you , and looking forward to your message again
Best wishes
Your friend Ashley
2
3

13

Dear Rosalinda ,
Thanks for your message , here is your friend Ashley from Chway Jerwelry , wish you have a nice day there .
It is a pity to hear that you received a wrong item, normally it is hardly to happen, as we have a serious packaging team ,
but I knnow nothing is impossbile , so here to help me find out the reason , would you mind to send me the picture
about the item you received ?
Please do not worry, I am an honest seller , after I found out the reason, I would like to resend you the right ones or
issue you the refund as your prefer , I assure you will not bear any lost .
So sorry for the inconvenience brought to you , and I am looking forward to your confirm message
Your friend Ashley
4
Dear Michelle
It is a pity to hrar that the sacrved you ordered on my store still have not been shipped out . As they sells quite well on
my store , normally it must also hot sale in your market .
I guess it is because of winter time , as you know the scarf you ordered on my store are necklace scarf, it mainly used in
Summer , and Autum time , so I think when the winter passed , your scarves may hot sale , so hope you could try to
wiat for more days .
5
Dear Rosalinda
I am so sorry for the delay delivery , as we have a rest during the past two days , and after the holiday . we have lots of
parcels needs to be shipped out , that lead losts of our parcel have not been shipped out in time, hope you could kindly
understand , and wiat it in patienc .

1
2 50 300-500
3
4

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