RESUME

Mohammed Sadique Mohammed Sharif.

Farwaniya, Kuwait
Cell No. +965-97286164
E-mail: emailsadiq@gmail.com

Objective: - To serve in IT Industry with more challenges and technology exposure. I

am confident of accepting and fulfilling greater responsibilities to contribute to the
success of the organization.
Current Work Profile: Working with Diyar United Company in Kuwait, as
Microsoft Systems and Network Engineer, Specialist in Messaging and collaboration,
providing IT consulting & Technical Support for Windows, Active Directory,
Microsoft Exchange Server 2003/2007 and 2010, Symantec Enterprise Vault, Backup
Solutions, SCOM and IBM director Monitoring, Active Sync, Blackberry Enterprise
Servers.
Work Experience :
Over 10 years of experience in Information Technology.
Educational Qualification: B.Sc.
L.C.H.M.
Licentiate in Computer Hardware & Maintenance
Certification:
MCP -Windows 2000 Professional)
MCITP - Exchange Server 2007
MCITP - Windows Server 2008
MCSA - Windows Server 2008
MCITP - Exchange Server 2010
Key Technical Skills:
Sound knowledge in Active Directory & Exchange Server
2003/2007/2010/2013.
Active Directory Design, Implementation & Administration.
Exchange Server design, implementation, administration & Migration.
Transition from Exchange 2003 to 2007 and 2010
Microsoft System center (SCOM) implementation and administration.
Managing & Administrating Symantec Enterprise Vault Archiving Server.
Currently supporting nine different Accounts with around 120 MS Exchange
servers with different roles, 14 Blackberry Enterprise Server, Enterprise vault
& backup servers.
Managing wireless technologies like Active Sync, Good-link & Blackberry
Enterprise server.
Backup & Restore by using Symantec VERITAS, Net backup, IBM Tivoli, HP
Data Protector and Microsoft NT backup.

 Disaster recovery, Recovering Exchange database by using ESEUTIL tool and

Quest software.
Implementing and maintaining Genifax Omtools Enterprise Fax Server
Solution.
Installation, Configuration, Administration and maintenance of Windows
Server Update Services WSUS
Installation, Configuration, Administration and maintenance of System and
network Monitoring tools like System Center Operations Manager(SCOM),
IBM Director, Whatsup Gold and Solarwinds.
Implementing and troubleshooting of Microsoft ISA and TMG firewall and
Proxy.
Providing server build and support for virtualization technologies like
VmWare and HyperV Virtual servers.
WORK EXPERIENCE
1) Company: Diyar United Company
www.diyarme.com
Duration: Since 8th August, 2010.
Designation: Managed Services Administrator.
Roles and Responsibilities:
I am part of Managed Services Team of Diyar United Company based out of
Kuwait, providing in house and client support.
Managing all Windows based servers, applications and tools.
Taking care of Windows, AD, Exchange Servers, Antivirus, backups, Spam
filtering and Monitoring applications.
Providing Incident Management, Problem management and Change
management.
Implementing and troubleshooting of Microsoft ISA and TMG firewall and
Proxy.
Providing server build and support for virtualization technologies like
VmWare and HyperV Virtual servers.
Providing On call support at business hours / off business hours.
Monitoring servers for performance, mail flow, backups, log files and
troubleshooting related issues.
Maintaining center domain, links, licenses, etc. Agreements and registration
Providing in house and at clients side presentation describing services offered
by Managed Services.
Setting up sites of new clients to direct their alerts (SCOM, IBM Director,
SMS, WhatsUp Gold, Solarwinds etc.).
Setting up of new sites to receive automatic notification and periodic reports
for Antivirus, Backup, WSUS, and service Availability.
Continuous monitoring of VPN connections to all clients side to make sure
they are accessible when needed
Ensure that clients SLAs are being met, and generate monthly reports.

 Performing periodic maintenance like patch installation, mailbox movement,

backup & restore and implementing change requests.
Coordinating with Hardware, Network team and vendors for respective
problems in the Environment.
Maintaining and Updating technical & process related documents.
2) Company: Dell
www.dell.com
Duration: From 8th Jan, 2007 to 16th July, 2010
Designation: Messaging Support Specialist.
Roles and Responsibilities:
I was part of messaging & collaboration team of Infrastructure Solutions based
out of Bangalore-India, providing support for Messaging operations for
internal & all the commercial offshore accounts.
I was Messaging SME/SPOC for two offshore accounts.
Providing Level 3support for Windows, Exchange Servers, DNS, Backup,
antivirus, Enterprise Vault, FAX, LCS, Blackberry, Good link & Active Sync.
Working on Remedy BMC, HP OVSD ticketing tool for Incidents, Change
and Problem Management.
Maintaining and Updating technical & process related documents.
Generating daily & Monthly reports from remedy for all the accounts.
Generating trend analysis, Monthly analysis & consolidated reports, analyzing
the matrix and sharing suggestion with team & management for continuously
improving the service.

3) Company: Hewlett-Packard
www.hp.com
Duration: June 2005 to 5th Jan 2007.
Designation: Systems Engineer.
Roles and Responsibilities:
Providing 3rd Level Support for Exchange server 2000 & 2003 for customers across
the globe.
The day-to-day work was a mixture of direct customer support working with
Remedy/OVSD/Clarify ticketing system, providing third line remote support
for Windows and Exchange 2000/2003.
Escalated Incident Management, Problem management, Capacity
management, Performance management and Change management.
Providing On call support at off business hour.
Managing and troubleshooting Incident and Service calls and resolving the
issues within the agreed SLA.

 Monitoring servers for performance, mail flow, backups, log files and
troubleshooting related issues.
Maintaining and troubleshooting Symantec Enterprise Vault Archiving
Solution for Exchange server.
Data protector, Symantec Veritas, and Microsoft NT Backup and Recovery.
Managing Blackberry Enterprise Server for Microsoft Exchange.
Performing periodic maintenance like patch installation, mailbox movement,
backup & restore and implementing change requests.
Managing and troubleshooting Exchange Clusters.
Coordinating with Hardware, Network team and vendors for respective
problems in the Environment.

4) Company: Lynx Synergy and Solutions PVT.LTD

www.lynx.co.in
Duration: September 2002 to June 2005
Designation: As a senior Customer Support Engineer.
Nature of Work:
Administrating sites Braitrim (India) Pvt. Ltd. and Orient Networks Pvt. Ltd.
Roles and Responsibilities:
Braitrim India Pvt. Ltd.
Designed & Implemented Microsoft Windows 2000 server, Active Directory,
DHCP, DNS, Proxy, Antivirus, and Microsoft Exchange 2000 Mail Solution.
Managing security products like Antivirus, Proxy and firewall.
Daily routine check of Microsoft Windows servers, monitoring, checking
events, Checking Services, Updating new patches as and when release by
Microsoft if required and Antivirus updates.
Checking proxy logs and mail logs for any illegal site visited, virus mail
quarantined on server and non delivered mails.
Maintaining the standard user rights and security policies as per the companys
rule.
Remotely checking and monitoring Servers if not present locally.
Co-ordinations with vendors for support & services. Investigating for any new
software/ Hardware product useful for company.
Knowledge updating for new virus worm/variants and security alerts.
Taking regular backup of user data and mails from server.

5) Company: Yash Computer Consultancy.

www.yccindia.com
Duration: Mar 2000 to July 2002.
Designation: Customer Support Field Engineer, working part time, taking care of
Hardware and small network issues.

PROFESSIONAL TRAINING AND CONTINUING EDUCATION

Microsoft Certified Professional (MCP) Windows 2000 Server
Microsoft Certified IT Professional (MCITP) Exchange 2007 & Exchange 2010
Server.
MCSA Windows 2008 Server.
MCITP Windows 2008 Server.
Attended specialised classroom training on Symantec Enterprise Vault Archiving
Solution.
HP Open view Data Protector Backup solution.
OPAS BMC Remedy Action Request system.
HP OpenView Service Desk solution
Information Security Awareness
HIPAA Awareness Training
ITIL Foundation.
PM100 - Successful Project Management.
PM200 Successful Project Workshop Facilitation.
AWARDS, PUBLICATIONS AND PROFESSIONAL AFFILIATIONS
Received TWO E-Award in HP, One for customer satisfaction and other for extra
effort and supporting project during unexpected holiday.
Received PAT ON THE BACK AWARD in Dell Perot Systems for my enthusiastic
participation & additional team effort.

PERSONAL DETAILS
Name
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Fathers Name
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Date of birth
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Place of birth
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Education Qualification :
Marital Status
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Passport Number
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Languages Known
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Mohammed Sadique
Mohammed Sharif
17th Feb, 1982
Mumbai
B.Sc. (PCM)
Married
E0149040
English, Hindi, Urdu, Marathi, Malayalam and Tamil.