nh ngha IT services:

T ITIL
Ngun: http://www.knowledgetransfer.net/dictionary/ITIL/en/IT_Service.htm
IT Service (ITILv3): A Service provided to one or more Customers, by an IT Service Provider. An IT
Service is based on the use of Information Technology and supports the Customer's Business
Process. An IT Service is made up from a combination of people, Processes and technology and
should be defined in a Service Level Agreement.
See also: Acceptance, Access Management, Active Monitoring, Cost, Fit for Purpose
Cross References: Function
IT Service (ITILv2): A set of related components provided in support of one or more business
processes. The service will comprise a range of Configuration Item (CI) types but will be perceived
by Customers andUsers as a self-contained, single, coherent entity.
See also: TBD
IT Service (ITILv1): A set of related functions provided by IT systems in support of one or more
business areas, which in turn may be made up of software, hardware and communications facilities,
perceived by the customer as a coherent and self-contained entity. An IT service may range from
access to a single application, such as a general ledger system, to a complex set of facilities including
many applications, as well as office automation, that might be spread across a number of hardware
and software platforms.
See also: TBD
Some portions Crown Copyright with Value Added Product Status.

Concepts
An IT Service is an abstraction of the underpinning capabilities described relative to the perspective of
the Customer.

T Gartner
Ngun http://www.gartner.com/it-glossary/it-services
IT services refers to the application of business and technical expertise to enable organizations in
the creation, management and optimization of or access to information and business processes.
The IT services market can be segmented by the type of skills that are employed to deliver the
service (design, build, run). There are also different categories of service: business process
services, application services and infrastructure services.
If these services are outsourced, they are referred to as business process outsourcing (BPO),
applications outsourcing (AO) and infrastructure outsourcing.

Dch v v sn phm, u l s khc bit, chng

ta s mua mt sn phm hay mua mt dch v?
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Dch v v sn phm, u l s khc bit, chng ta s mua mt sn phm hay mua

mt dch v?
Thi m chng ta mua mt chic ti vi v n l do Sony sn xut, mua mt chic xe hi v n l xe
Nht, Toyota chng hn ang dn qua. Hay n gin l Si gn, ni c cho l dch v pht
trin nht Vit Nam, ti vn thy c nhng ngi bo, my mua cho tao ci xe honda Yamaha;
cc bn lu l ti vit ch honda l vit thng. Ngi Vit ta vn c thi quen mua mt th
hng ha l tp trung vo tnh nng, bn ca n, mua Sony v theo h ti vi tt, mua xe
Nht Toyota v theo mi ngi l n bn, mua xe Honda cng th. V nhiu th SN PHM ca
cc nh cung cp ln trn th gii i su vo tim thc dn Vit Nam nh th.Ri gn y, tivi
c thm Samsung, xe hi c xe Hn, xe c, xe M vi y nh cung ng y quyn vi
trung tm bo hnh, hay n gin hn l s kin ng HLV KhngLM s dng ci l DCH V
BAY ca Vietnam Airlines th chng ta bt u ni, ngh nhiu hn n 2 ch DCH V thay v
SN PHM; v cng dn quen vi KHCH HNG v NH CUNG CP, thay v NGI MUA v
NGI BNNgy nay chng ta mua mt th g khng n gin v n nhiu tnh nng, hay n
bn m cn v, khi ta cn l n chy c, hot ng c, nu n hng, ngi bn s sa cha
theo ng bo hnh mt cch thun tin. ng nhin s c nhng trng hp c bit; nhng
thc ra, vic mua mt ci g v c quan tm n c nhng th trc bn hng, sau bn hng
th bn bn v bn mua s lm vic vi nhau, tng tc vi nhau th no s mang hm DCH
V nhiu hn.
Vy theo ci nn lm vic (framework) m chng ta ang tho lun y, ITIL, th dch v CNTT
l g:
A service is a means of delivering value to customers by facilitating outcomes customers want
to achieve without the ownership of specific costs and risks
Vy l r hn ri, tm dch Dch v l mang li GI TR cho cc KHCH HNG bng cch lm
khch hng c th T C KT QU U RA MONG MUN nhng khng s hu CHI PH
C TH v CC RI RO
Bn i n Pizza ti nh hng sang trng th ci bn cn l h cung cp khng gian p, phc v
chu o tn tnh, gi tin hp l, c ngi trng xe, v.v.. tm li l bn s mun nhiu th vi s
tin b ra, gi d l 200000 VN i mc d vi s tin 200000 VN y bn c th t i mua tt
c cc th, bt bnh 40000, ng 10000, mui 5000 vn vn v vn vn cc CHI PH C TH,
ng thi c thm 1 l cc RI RO nh mua ng khng gi xe b mt xe, ang i th ng xe ri
nng bnh th b bng.
Vn ha hin ti ang dn thay i sang DCH V, ci g mnh lm khng tt bng ngi ta m
gi tin ngi ta hp l th mnh i THU NGOI, phi lin tc ngi tnh c th v v 1 ng

ri ro vo ngi, cho ngi CHUYN NGHIP thc hin cng vic mt cch CHUYN
NGHIP.
Dch v chnh l ci c bn nht ca ITIL m ti s cn tr li trong cc bi sau, anh ch em no
c cu hi hoc cn gii p g, th c post nh, hm nay mi bt tnh nng Anonymous
Comment,
Sorry v s bt tin t trc ti gi.
Posted by Cuong Nguyen
http://www.itilviet.com/2011/05/dich-vu-va-san-pham-au-la-su-khac-biet.html
- See more at: http://itiltraining.com.vn/wordpress/?p=133#sthash.qxAK7nfv.dpuf