principal 1:The only way to get the best of an argument is to avoid it.

Principal 2:show respect for the other person's opinions never say,"you 're wrong".
Principal 3:if you are wrong ,admit it quickly and emphatically.
Principal 4:Begin in a friendly way.
Principal 5:get the other person saying 'yes ,yes' immediately.
Principal 6:let the other person do a great deal of the talking.
Principal 7:try honestly to see things from the other person's point of view .
Principal 8:Be sympathetic with the other person's ideas and desires .
Principal 9:let the other person feel that the idea is hers or his.
Principal 10:appeal to the nobler motives.
Principal 11:Dramatise your ideas .
Principal 12:throw down a challenge .
Principal 13:begin with praise and honest appreciation.
Principal 14:call attention to people's mistakes indirectly.

Principal 15:talk about your own mistakes before criticising the other person.
Principal 16:ask questions instead of giving direct orders.
Principal 17:let the other save face.
Principal 18:Praise the slightest improvement and praise every improvement .be "hearty in
your approbation and lavish in your praise ."
Principal 19:give the other person a fine reputation to live up to.
Principal 20:use encouragement .make the fault seem easy to correct .
Principal 21:make the other person happy about doing the thing you suggest.