Professional Documents
Culture Documents
Flow CHART
Flow CHART
SOALAN 3
Customer feedback
Is he or she behaving
nicely?
No
YE
Listen attentively
Identify the
problem
No
Do you know how to
correct the
problem ?
YE
YE
Ask qualifying
question
Os running ?
System crash or
Run post restore
Restore
Run System
required
FormatRestore
the
in
performance impact
fault message Contact
utilities component
restore
computer
normal mode Verifyobserved
appears on console customer
YeNo
No Ye
Ye
No
Restart and
reboot the
computer
END
SOALAN 2
START
YE
No
Adequate power
source and
environement
YE
No
Does computer
beep ?
Power supply
unstable ,
replace power
supply
YE
Power switch
working ?
No
Motherboard
troubleshoot
chart
Any hardware or
software
changes
recently ?
Remove and
reinstall the
parts , if its works
the power supply
is not enough
YE
Replace switch
or substitute
front panel reset
button.
YE
S
Replace the
power supply
END