209 GHD Sa Power Networks Safety Reliability Maintenance and Technical Management Plan 2014 Audit of Compliance

Attachment 20.
9
GHD:
SA Power Networks Safety, Reliability,
Maintenance and Technical Management
Plan 2014 Audit of Compliance
May 2014
SA Power Networks
Safety, Reliability, Maintenance and Technical Management
Plan
2014 Audit of Compliance
May 2014
This Safety, Reliability, Maintenance and Technical Management Plan, 2014 Audit of Compliance (Report):
1.
has been prepared by GHD Pty Ltd (GHD) for SA Power Networks;
2.
may only be used and relied on by SA Power Networks;
3.
must not be copied to, used by, or relied on by any person other than SA Power Networks without the
prior written consent of GHD;
4.
May only be used for the purpose of Audit of Compliance (and must not be used for any other purpose).
GHD and its servants, employees and officers otherwise expressly disclaim responsibility to any person other
than SA Power Networks arising from or in connection with this Report.
To the maximum extent permitted by law, all implied warranties and conditions in relation to the services provided
by GHD and the Report are excluded unless they are expressly stated to apply in this Report.
The services undertaken by GHD in connection with preparing this Report:
Were limited to those specifically detailed in section 2 and following sections of this Report.
The opinions, conclusions and any recommendations in this Report are based on assumptions made by GHD
when undertaking services and preparing the Report (Assumptions), including those identified in Section 3 of
this report.
GHD expressly disclaims responsibility for any error in, or omission from, this Report arising from or in connection
with any of the Assumptions being incorrect.
Subject to the paragraphs in this section of the Report, the opinions, conclusions and any recommendations in
this Report are based on conditions encountered and information reviewed at the time of preparation and may be
relied on until 12 months, after which time, GHD expressly disclaims responsibility for any error in, or omission
from, this Report arising from or in connection with those opinions, conclusions and any recommendations.
GHD | Report for SA Power Networks - Safety, Reliability, Maintenance and Technical Management Plan, 33/17465 | i
Executive Summary
The Safety, Reliability, Maintenance and Technical Management Plan (SRMTMP) is a
document that details the management framework used by SA Power Networks to ensure that
the network is operated and maintained in a safe and effective manner. This is supported by a
number of manuals covering policies, strategies, operating processes and standards.
This audit report has been prepared following interviews with key SA Power Networks staff in
March 2014, and addresses the following:
A review of general company compliance to ensure SA Power Networks general

approach in relation to compliance with SRMTMP obligations;
A follow up review to the April 2013 general compliance audit findings; and
A review of all of the current individual manuals for currency, accessibility, availability etc.
and in particular whether the recommendations from the 2013 audit have been
addressed.
The scope of work was designed to provide assurance that adequate and effective processes
have been established which demonstrate SA Power Networks compliance with the latest
Safety, Reliability, Maintenance and Technical Management Plan.
As with previous reviews, the methodology involved the interview of key staff responsible for the
ownership of each of the manuals and standards referred to above, and the interview of a
sample of those staff whose operations were directly impacted by the policies, procedures and
standards referred to. The key staff interviewed by GHD was nominated by SA Power Networks.
The following is a list of the key findings and recommendations:
1. Compliance with the General Audit Requirements
It was found that issues identified in the 2013 review (mainly minor) have been either attended
to or are being progressed.
Areas of compliance from previous audits were generally found to be satisfactory and some
additional findings have been referenced. As with previous reviews, this is not necessarily a
major issue however, because the majority of the recommendations are directed at procedural
improvements that can be undertaken in the longer term.
The previously identified inspection backlog continues to be addressed with MBFRAs targeted
for completion by the end of 2014. NBFRAs are targeted for completion by 2018. This
increased inspection regime has however resulted in an increase in the number of defects being
identified, which will require either a change in the defect management strategy or an increase in
funding in the next Reset to ensure that they are adequately managed. We understand that SA
Power Networks will be discussing the defect management strategy with the OTR to achieve
agreement and will be seeking appropriate funding to complete the inspections and the identified
defects in the next regulatory period.
Accessibility to information contained on the Intranet has seen continual improvement, with
documents and manuals being located in a more user friendly system. All personnel
interviewed were able to navigate easily through the Intranet and locate the manuals,
procedures, directives, policy documents and the like where referenced within the manuals of
the SRMTMP.
Roles and responsibilities seem well understood, and all staff interviewed were familiar with
their job descriptions and able to refer to other documents that place requirements on them.
GHD | Report for SA Power Networks - Safety, Reliability, Maintenance and Technical Management Plan, 33/17465 | i
The introduction of new, nationally harmonised WHS legislation on 1 January 2013 necessitated
an update of business documentation and practices to ensure that the business meets its
obligations under this new legislation. On the whole it appears that SA Power Networks have
changed the majority of their documentation and practices, with only exceptions in instances
such as minor WHS acronym referencing and the like. These are not considered material and
are to be updated at the time of the next manual cyclic review.
Staff interviewed highlighted a number of improvements that have occurred over the last 12- 24
months.
2 Findings on Previous Recommendations
There are a number of recommendations that are the same as previous years
recommendations, with some recommendations going back more than several years. These are
either considered to be a work in progress, or have been identified by SA Power Networks as a
lower priority item.
3 Review of Individual Manuals
The SRMTMP manual reviewed for this audit was the August 2013 issue.
There has been some significant improvements and updating of manuals over the last few years
for a number of reasons, including:
Preparation for the 2015 2020 Network Distribution Determination (reset);
The changing regulatory environment such as the nationally harmonised WHS legislation;
Risk reduction;
Greater emphasis on either simplifying or clarifying instructions and procedures; and
The rollout of the NBN.
The reset preparation in 2013 and 2014 has seen significant works on the review and updating
of a number of manuals including
Manual 12 (Network Maintenance Manual); and
Manual 15 (Asset Management Plan) and the suite of category AMPs that sit under M15.
As the reset preparation is ongoing at the time of this audit, the changes were incomplete.
There are a few manuals (28 and 29) that are being progressively phasing out.
4 Review of Specific Areas Requested by the Office of the Technical Regulator (OTR)
The OTR did not request any additional review for the 2014 audit.
Conclusions
Overall it is considered that adequate and effective processes have been established that
demonstrate SA Power Networks compliance with the SRMTMP and that the organisation has
embraced the principles outlined in this and previous audits.
The majority of the issues raised are considered minor, are procedural in nature and are
considered to be a work in progress. While a number of issues appear to be occurring from year
to year, they are considered to be minor in nature. Explanations for reasons are contained
within the body of this report. Many of these are progressing or will be progressed in the coming
years.
The inspection backlog continues to be addressed with MBFRAs targeted for completion by the
end of 2014. We understand that SA Power Networks will be discussing the defect management
GHD | Report for SA Power Networks - Safety, Reliability, Maintenance and Technical Management Plan, 33/17465 | ii
strategy with the OTR to achieve agreement and will be seeking appropriate funding to
complete the inspections and the identified defects in the next regulatory period.
There have been a number of other practices and procedural improvements driven by changes
in the regulatory environment, improvement in safety practices or general procedural
improvements. It would appear these changes have been adopted as part of standard business
practices.
The preparation for the 2015-2020 reset is resulting in some significant changes to some of the
manuals and SA Power Network practices. The majority of these are in the areas of strategic
asset and maintenance management. The manuals and associated strategies and practices are
still under review and will feed into the reset submission.
GHD | Report for SA Power Networks - Safety, Reliability, Maintenance and Technical Management Plan, 33/17465 | iii
Table of Contents
Executive Summary .................................................................................................................................. i
1.
Introduction..................................................................................................................................... 1
2.
Scope of Work ................................................................................................................................ 2
3.
Review Methodology ...................................................................................................................... 3
4.
Compliance with General Audit Requirements .............................................................................. 5
5.
6.
4.1
Overview of Documents Control .......................................................................................... 6
4.2
Compliance Audit of Network Operations ............................................................................ 9
4.3
Compliance Audit of Maintenance Management ............................................................... 16
4.4
Compliance Audit of Safety and Technical Construction Management ............................ 22
4.5
Compliance Audit of SA Power Networks Performance Indicators ................................... 32
Findings on Previous Recommendations .................................................................................... 36

5.1
Findings on Audit of Document Control - Policies and Procedures /

Documentation / Records / Management Control ............................................................. 37
5.2
Findings on Compliance Audit of Network Operations ...................................................... 41
5.3
Findings on Compliance Audit of Maintenance Management ........................................... 42
5.4
Findings on Compliance Audit of Safety and Technical Construction

Management ...................................................................................................................... 50
5.5
Findings on Compliance Audit of SA Power Networks Performance Indicators ............... 51
Review of Individual Manuals....................................................................................................... 52

6.1
Manuals 1 to 5 Include Technical Standards Substation Design,

Construction Maintenance Standards for Aerial Bundled Cable etc. ................................ 53
6.2
Manual 6 Switching Operators Handbook ...................................................................... 54
6.3
Manual 7 Network Directives .......................................................................................... 55
6.4
Manual 8 Bushfire Risk Management Manual ................................................................ 56
6.5
Manual 9 Telecommunications Construction Manual ..................................................... 57
6.6
Manual 10 Electricity Industry of South Australia Acts and Regulations ........................ 58
6.7
Manual 11 Technical Standard Line Inspection ........................................................... 59
6.8
Manual 12 Network Maintenance Manual ...................................................................... 61
6.9
Manual 13 Network Emergency Procedures Manual ..................................................... 62
6.10 Manual 14 Safety, Reliability, Maintenance and Technical Management Plan .............. 63
6.11 Manual 15 Asset Management Plan ............................................................................... 64
6.12 Manual 17 Pricing Reference Manual............................................................................. 66
6.13 Manual 18 Network Tariff Manual ................................................................................... 67
6.14 Manual 19 Substation Inspection.................................................................................... 67
6.15 Manual 20 Substation E-Drawings ................................................................................. 67
6.16 Manual 22 Public Lighting Management Plan ................................................................ 68
6.17 Manual 24 Technical Standards Power Quality........................................................... 68
6.18 Manual 25 Distribution Handbook (NPOs Manual) ..................................................... 69
6.19 Manual 26 Technical Standard Facilities Access ........................................................ 70
GHD | Report for SA Power Networks - Safety, Reliability, Maintenance and Technical Management Plan, 33/17465
6.20 Manual 27A Asset Access Manual ................................................................................. 70

6.21 Manual 28 Technical Standard Substation Design Manual ......................................... 71
6.22 Manual 29 Technical Standard Substation Construction ............................................ 71
6.23 Manual 30 Technical Standard Substation Maintenance ............................................ 71
6.24 Manual 31 Switching Manual .......................................................................................... 72
6.25 Manual 32 Service and Installation Rules ...................................................................... 73
6.26 Manual 33 Non Network E-Drawings.............................................................................. 74
6.27 Manual 34 Special Purpose E-Drawings ........................................................................ 74
6.28 Manual 35 Substation Standards Manual ....................................................................... 75
6.29 Manual 36 Insulation Coordination & Over Voltage Protection Standard....................... 75
6.30 Manual 37 Vegetation Clearance Manual ...................................................................... 76
6.31 Manual 40 Technical Standard Civil Construction and E Drawing Manual ................. 76
7.
Review of Specific Areas Requested by the Office of the Technical Regulator (OTR) ............... 78
7.1
8.
Review Requirements ........................................................................................................ 78
Conclusions .................................................................................................................................. 79
Appendices
Appendix A Manuals Review 2014
Appendix B Interview Schedules
Appendix C Acronyms
GHD | Report for SA Power Networks - Safety, Reliability, Maintenance and Technical Management Plan, 33/17465
1.
Introduction
SA Power Networks Safety, Reliability, Maintenance and Technical Management Plan (SRMTMP)
comprises a number of manuals that detail the management framework used by the organisation
to ensure that the network is operated and maintained in a safe and effective manner. The
SRMTMP itself is Manual No. 14.
These manuals cover issues such as policies, strategies, operating processes & procedures,
technical standards and associated performance indicators.
The SRMTMP, is for use by SA Power Networks, the Office of the Technical Regulator (OTR)
and the Essential Services Commission of South Australia (ESCOSA), and lays out the strategy
agreed between SA Power Networks and the OTR for the management of safety and technical
compliance, in accordance with the Electricity Act 1996 and Section 7 of the SA Power
Networks Distribution Licence.
The last audit of SA Power Networks Safety, Reliability, Maintenance and Technical
Management Plan was undertaken by GHD in March 2013. One aim of this current 2014 audit
is to examine whether the issues raised in the previous review have generally been addressed.
This audit report uses the same approach as previous audits and addresses the following:
A review of general company compliance to ensure SA Power Networks general

approach in relation to compliance with SRMTMP obligations;
A follow up review to the March 2013 general compliance audit findings; and
A review of all of the current individual manuals for currency, accessibility, availability etc.
and in particular whether the recommendations from the 2013 audit have been
addressed.
A more detailed scope of work is outlined in Section 2 of this report.
GHD | Report for SA Power Networks - Safety, Reliability, Maintenance and Technical Management Plan, 33/17465 | 1
2.
Scope of Work
The documented audit scope for the 2014 SRMTMP audit is:
To provide assurance that adequate and effective processes have been established which
demonstrate SA Power Networks compliance with the Safety, Reliability, Maintenance and
Technical Management Plan (SRMTMP) as required by our Distribution Licence.
Specific objectives are to provide assurance that:
Policies and directives referred to in the SRMTMP are available, accessible, current and
complied with;
Documents referred to in the SRMTMP are complete, accessible and current;
Records required by the SRMTMP are complete, accurate and securely controlled;
Management controls detailed in the SRMTMP are effectively implemented; and
Roles and responsibilities detailed in the SRMTMP are understood and effectively
implemented.
For areas that were in compliance in the 2013 audit, a sample audit of safety and technical
procedures against these elements was conducted to ensure compliance has been maintained.
For areas previously identified in the manuals as non-compliant in the 2013 audit (none), an
update of the compliance status was determined by reviewing 100% of any non-complying
procedures or elements and/or the suggested initiatives for improvement.
As with previous audits, this report comments on the level of compliance based on the findings
of the investigations and extrapolates these to report on the full SRMTMP.
3.
Review Methodology
The Network Management (NM) Group Manuals included in the audit are those in the Manuals
Review Summary that appears in Appendix A.
As with previous audits, last years audit of the SRMTMP formed the basis of this 2014 follow up
audit. The methodology involved the interview of all key staff responsible for the ownership of
each of the manuals referred to in the SRMTMP and the interview of a sample of those staff
whose operations were directly impacted by the policies, procedures and standards referred to
in the manual. A list of the interview schedule is located in Appendix B.
To evaluate areas that were in compliance in the 2013 audit, a sample of elements was
conducted to ensure compliance was being maintained. Last years audit was used as the
basis of this part of the review. Each of the findings was compared with the current situation
through the questioning of appropriate personnel. Samples of documentation and records were
inspected as to their existence, location, currency and controls.
The audit investigated the topic areas as described in the various Safety, Reliability,
Maintenance and Technical Management Plan Manuals. Questions tested staff awareness and
compliance with the practices and procedures contained in documents referred to. The
following is an example of the variety of sample information that was sighted to satisfy GHDs
auditor that compliance was being maintained:
SA Power Networks Intranet
Policy and Guidelines documents
Job Folders
Manuals
Works Programs and Worksheets
Action Plans
Databases
Field Instructions
Reliability Reports
Registers and Records
Meeting Minutes
Critical System Audits
Contractor Review & Endorsement documentation
Substation Security Access Register
Inspection checklists
Monthly Standards update newsletter
Electronic Bulletins
Hazard Logs
Standards and Regulations
E-Drawings
Similarly, for areas that were not in compliance in the 2013 audit (none), an update of the
compliance status was reviewed and suggested initiatives for improvement were identified.
For reporting purposes, compliance or non-compliance with the 2014 audit has been reported in
this report by exception only. The review of the individual manuals referred to in the Safety,
Reliability, Maintenance and Technical Management Plan Manual was carried out as part of the
overall review, and the findings have been documented according to each specific manual.
4.
Compliance with General Audit

Requirements
The first part of this audit involved the review of specific objectives to provide assurance that SA
Power Networks:
Policies and directives referred to in the SRMTMP are available, accessible, current and
complied with;
Documents referred to in the SRMTMP are complete, accessible and current;
Records required by the SRMTMP are complete, accurate and securely controlled;
Management controls detailed in the SRMTMP are effectively implemented; and
Roles and responsibilities detailed in the SRMTMP are understood and effectively
implemented.
This has been carried out using a similar approach to previous years, which looks at document
control procedures, Network Operations procedures etc. to evaluate compliance. Findings and
recommendations on this are listed in the following tables.
4.1
Overview of Documents Control
Policies and Procedures / Documentation / Records / Management Control

Control Objective
To ensure that all manuals, standards and guidelines necessary for the efficient development, construction, commissioning, operation and
maintenance of the distribution network assets:
1.
Are available and staff know of their existence.
2.
Are accessible by staff that need to reference them.
3.
Are current for the purpose, i.e. reflecting existing industry best practice.
4.
Are being adhered to by all staff in the implementation of the business processes.
1.
SA Power Networks staff may not be able to apply current industry practice due to non-availability of these documents.
2.
Works may be delayed resulting in inefficient business operation due to inaccessibility of documents or resulting in non-conformance
to the standards.
3.
Out dated technology may be applied or works may not meet regulatory or legislative requirements.
4.
Unsafe workplace may result due to non-adherence to the best practice guidelines.
Risk Exposure
Audit Question
Findings
Improvements
4.1.1
How does the

organisation ensure
that all relevant
staff are aware of
its existence?
All relevant Australian Standards, SA Power Networks internal Technical Standards, Policies and
Procedures are listed in the Safety, Reliability, Maintenance and Technical Management Manual.
The SRMTMP is used as a mechanism to ensure all relevant Australian Standards are referred to
and complied with as appropriate.
There is a monthly Information Update electronic publication that highlights any updates/changes to
manuals, complete with links to the documents.
Manuals are listed by title and number.
Manager Network Standards and Performance maintains a list of all Group Manuals.
All of the Manuals are available on SA Power Networks Intranet along with an update schedule.
Electronic access to Australian Standards, the Electricity Act Regulations and other pertinent codes
is available from within SA Power Networks Intranet.
Nominated staff (Manual Owners), as custodians of these internal controlled documents, are
responsible for the dissemination of revision information to staff in their respective groups.
Nil.
Audit Question
Findings
Improvements
4.1.2
Nil
Continue to encourage the use of

the Intranet over the use of hard
copy unless a case can be made
for their retention where
appropriate.
Monitor manual reviews in
accordance with the schedule.
In what format do
the manuals exist?
4.1.3
How is the currency

of manuals and
standards being
maintained?
All of the Manuals and Internal Standards, Policies, Procedures and E-Drawings are located on SA
Power Networks Intranet as controlled documents.
The Manager NSP maintains a complete set of controlled hard copy manuals in the event the
Intranet goes down.
Some internal office based staff still have controlled hard copies but attempts are being made to
reduce this number. All hardcopy owners are questioned on their requirement to retain hard copies
of electronically accessible manuals, and removed from the distribution list where possible. Some
operational staff still require hardcopies, for example the switching manual.
The number of hard copies is slowly being reduced.
Some hard copy manuals are also issued externally as controlled copies. Holders are able to
reference the Internet for the currency index but not the latest version of the complete document in
order to protect Intellectual Property.
Provision of secure access over the Internet for external stakeholders i.e. Contractors, has been
provided and is actively used.
The Manager NSP has the ultimate control of manuals, standards and E-drawings.
With all Manuals on the Intranet, manuals are required to be kept current in accordance with an
agreed update schedule (refer Appendix A).
Some manuals have not been reviewed in accordance with this schedule. There are valid reasons
for this (outlined in the findings for individual manuals).
Staff are informed of updates to manuals in a monthly update. The update is issued via the Intranet
and email and includes indication of manual updates with links to referenced documents. The
update identifies the last review date of the Manual and the next review date.
SA Power Networks maintains a register of hard copy owners. Selected staff still receive hard
copies of the manuals but more are accepting electronic access.
On-line subscription of Australian Standards ensures access to current Australian Standards at all
times, allowing for appropriate manual updates.
SA Power Networks has representation on a number of Australian Standards Committees related to
the electricity industry, so are kept informed on changes. SA Power Networks also receives
automatic update advice from Standards Australia. SA Power Networks also has representation on
ENA (Energy Networks Association) that provides recommendations to Standards Australia at a
higher level. SA Power Networks is also represented on the Electrical Technical Regulators
Committee (ETRC).
E-Drawing Manuals have drawing revisions lists, new are added, or existing updated on an As
Needs basis.
Not on the immediate horizon, but a possible future project is the development of a Staff Manuals
Matrix identifying which staff require access to or knowledge of what manuals based on job
descriptions.
Audit Question
Findings
Improvements
4.1.4
Is there a need for

new manual or
guidelines to
supplement the
existing ones?
4.1.5
What are the issues

regarding
document
consistency?
Manuals are regularly reviewed and any issues are actioned and responsibilities documented in a
project folder. Review process follows a structured flow chart and a checklist of review procedures,
which are signed off and dated.
Some manuals are in the process of upgrade/development, and are at various stages of completion
as noted below:
o Manuals 28 & 29 are being progressively phased out and replaced by Manual 35, Substation
Standards Manual.
o Manual 36 Technical Standard Insulation Coordination & Over Voltage Protection Standard is
located on the Intranet for historical purposes.
The hierarchy of manuals has been reviewed and is reflected on the Intranet. The hierarchy is
presented in a clear manner.
SA Power Networks is always looking to remove duplication from their documentation. A review of
the Network Directives to identify any overlaps and remove them is an ongoing exercise. Where
information is required to be repeated, the directives will reference each other. Resource constraints
has meant slow progress; not considered high priority, but will be included in future efficiency
improvement activities
The Telecommunications standards, manuals etc. is managed within the telecommunications group,
with governance and review managed by NSP.
Substation Standard Templates (SST) are being developed to ensure holistic design and installation
consistency.
In some instances there appears to be repetition of specific issues across various documents,
potentially causing consistency problems. (is not considered to be a significant risk)
It can also sometimes be unclear that a manual has been developed to satisfy specific obligations
from other SA Power Networks documents such as Network Directives and Network Maintenance
Manuals.
Attempts are being made to minimise any duplication, minimise potential inconsistencies and
improve the referencing between manuals wherever possible. The Manager Network Standards
and Performance is providing the overview of the manuals review.
The reduction in duplication is progressively improving as manuals are reviewed and updated.
The powerlines manuals are very consistent and are in standard formats and templates. Cross
referencing is checked with every review.
Continue the phase out of

Manuals 28 & 29. (ongoing)
NSP to review substation and
Telecommunications manuals
and improve referencing where
necessary. (ongoing)
Continue development of SSTs
Continue the manual review to

remove any duplication across
manuals. (ongoing)
4.2
Compliance Audit of Network Operations
Control Objective:
To provide a safe operating environment to SA Power Networks workforce and the contractor through clear instructions and good industry practice
guidelines on network operation and effective risk management.
Risk Exposure:
1.
2.
3.
4.
Audit Question
Findings
Improvements
4.2.1
Minor updating of manuals to

ensure compliance with the WHS
legislation.
Nil.
Are the legislative

requirements being
met?
4.2.2
What system of
operating
procedures are in
place?
SA Power Networks may be in breach of licence requirements.

Safety of SA Power Networks staff and contractors may be compromised due to an unsafe workplace or practices.
Customer supply may be interrupted.
Equipment performance and service has the potential of being compromised.
Major legislative requirements are translated to Network Directives, which are distributed to
Nominated Staff in each group for implementation.
Structure for legislative monitoring normally involves the Manager Network Standards &
Performance, however the Manager Regulatory Affairs also has an obligation to regularly review
and advise Manager Network Standards & Performance of any changes in legislation. There
appears to be a multi-faceted review of all standards, acts, codes, industry guidelines etc. across
senior management, with regular communication at group meetings.
Regular updates are also provided to SA Power Networks from various industry authorities,
e.g. ESCOSA, Australian Energy Regulator and through representation on various committees.
When notified of legislative changes, these are assessed to determine the impact on the business
and the affected people are liaised with to reduce this impact and addressed as required.
The new nationally harmonised WHS legislation was enacted in SA in Jan 2013.
Material changes have been incorporated where necessary. A few minor issues will be incorporated
into manual updates at the next manual review.
Team Leaders are provided with WHS training.
All processes are in the Network Management QMS. Many procedures in the QMS also have links
to standard letters and templates. The QMS is accessible to all employees via the Intranet.
SA Power Networks Construction and Maintenance Services (CaMS) & Field Services (FS) Groups
develop Job Safe Work Procedures (JSWPs) and Job Safe Work Methods and Forms as needed to
be used by CaMS & FS personnel and contractors engaged by them. These procedures are
developed and utilised to meet the requirements of the SRMTMP Section 3.9 (Safety Management
Job Folders).
These JSWPs are the how to documents that implement the overarching policies contained within
the E-Drawings and Network Directives.
JSWPs (located on the Intranet site) include links to referred technical standards.
Regular audits (both internal and external) are conducted across FS activities.
Audit Question
Findings
Improvements
4.2.3
What is the control

procedure on the
issue of job folders
and job sheets?
All initiated work is issued through the Network group.

Works orders issued through SAP go to FS Operations in Job Folders together with appropriate job
sheets, as per the requirements of SRMTMP Section 3.9.
Job Folders are issued to the works coordinator in the appropriate depot for planning and scoping.
Work breakdown sheet is issued to scheduler.
The Job Folder comes from Network in the first instance, and as it moves through the various
stakeholders, more information is added. This information covers planning the job, relevant
drawings, switching sheets, any 3rd party information, mobile plant requirements, hazard
assessment plan, risk assessments and any materials required.
Risk assessments are filled out on a daily basis.
The Risk Assessment template is printed on the inside of each job folder. This requires completion
by the Team Leader for each job.
FS staff receive regular refresher courses on new or modified processes/procedures.
Training/refresher courses are mandatory and are managed through the Training School.
Scheduling and tracking of staff training is managed through SAP.
Safety Training is managed by SA Power Networks Safety branch.
A formal Network Access permit system is used for external access to the system with stringent
protocols to control risk.
Nil.
Audit Question
Findings
Improvements
4.2.4
Nil.
Nil.
Is it the subject of
effective
compliance
monitoring and
quality control?
4.2.5
What is the control

process in terms of
updates/changes to
Manuals,
Processes and
Procedures?
Contractors (supplementary labour) generally work under the supervision of FS staff and are audited
randomly.
Only qualified / authorised personnel on the Panel of Contractors are approved to operate / maintain
substation equipment and the distribution system.
Observational compliance audits are conducted on non-electrical contractors (e.g. civil) in relation to
installation of SA Power Networks infrastructure. SA Power Networks maintains a Preferred
Contractor database.
Field Services is moving towards QMS for some of its activities, however not to ISO accreditation.
Network Access Permits from the Network Control Branch establish the protocol on network access
for operations and maintenance purposes.
Substation access is restricted in accordance with three levels of authorities and substation entry
requirements are fully documented in the Asset Access Manual, which can be accessed from SA
Power Networks Intranet. Substation entry, accreditation and endorsement is also part of a joint
agreement with ElectraNet. Online refreshment required every 12 months.
Field Services Switching committee meets bimonthly. There are 3 committees: technical policy,
operators technical and switching incidents review committees. Copy of minutes for OT and SI
sighted.
Switching incidents committee meet on an as needs basis.
Reporting is provided to management by the Safety group, reporting against key performance
indicators, LTIs, injury descriptions etc.
Annual KPI reporting to the OTR is prepared for the OTR by the Manager Network Performance and
Regulatory.
SA Power Networks maintains a training matrix for all employees detailing all mandatory training
requirements. In addition, there are individual training plans for each employee. This is managed
electronically through My Learning.
A Manuals Review Program exists and is updated annually (refer Appendix A).
The 2014 manuals review calendar is accessible through the SA Power Networks Intranet site.
The manual review process is managed by the Manager of NSP.
The nominated Manual Owner is responsible to ensure that the review takes place as programmed
and that relevant stakeholders are included in the review and feedback process.
Power Tech Services manages all Field Services Manuals and they issue controlled copies.
Staff receive email notification of updates, and are also debriefed at work group level.
Bulletins and DVDs are also sent to staff to advise of updates.
Toolbox talks at the start of each day.
Audit Question
Findings
Improvements
4.2.6
Nil.
Nil.
What are the

control measures in
terms of protection
and control
equipment
settings?
4.2.7
Is safety obligation
reflected in
documented
procedures?
Control and protection settings are adjusted where necessary through a system performance review
taking into consideration business standards and risks.
Multiple interruptions are a trigger for review of protection issues. A request is sent to Network
Planning who review to see if protection settings are unduly sensitive or appropriate and make
recommendations accordingly. The Protection group also check the daily log for potential events
related to protection.
Protection is not allowed to be changed on the network without going through the protection group.
There is a pending process and a confirmed process for protection settings.
A standard proforma on control and protection settings is issued, and a signed copy returned to the
Protection and Control Planning Manager for validation.
Protection requirements are all controlled through QMS: there are procedures for changing
permanent settings and temporary settings. Procedure 651 sighted.
Settings are calculated by the design team and then approved by the protection group.
Sample setting cards for new equipment sighted.
Balhannah substation Aldgate CB settings sighted.
Routine testing of settings incorporated within substation maintenance procedures.
PSS6 is the system controlled protection setting sheet database. Most people only have read
access to this. Only the protection team has write access.
The control system has been in place for over 10 years and appears to be a mature system, well
understood, and providing appropriate controls.
Safety requirements are documented in every manual.
Risk drives the safety commitments identified within the SRMTMP
A corporate WHS Network Plan identifies Actions, Responsibilities and Timelines. This Plan
provides strategic directions from which various action items such as Critical System Audits and
responsibilities of staff are identified.
Sitting under the SA Power Networks Corporate Plan are the individual business group WHS Plans,
which are the group action plans, which are reported by the Business Group Manager back to the
Safety group on a monthly basis.
Debriefing back to business group staff is generally provided on a monthly basis.
Department Safety Meetings are generally held at bi-monthly intervals. These are generally
incorporated into Team Meetings/debriefings.
Job folders have hazard assessment checklists included as a final checking process that must be
gone through prior to job commencement.
Inside cover of job folders are printed with Risk Framework Assessment Matrix and Risk Context.
Technical standards, E-Drawings and equipment recommendations all have risk assessments done
that manage safety of personnel and plant. These risk assessments include consultation with end
users.
Audit Question
Findings
Improvements
4.2.8
Is it fully
understood by staff,
regularly monitored
and complied with?
Personnel interviewed throughout the audit indicate a strong safety culture with the general
feedback that there is a very good level of understanding of and compliance with safety systems.
The level of interaction from management down through to the workforce creates a very good
understanding and appreciation of the risks.
There is a WHS Annual Works Schedule that identifies the timing of checks of portable equipment,
vehicles, personal protective equipment and the like.
Workplace inspection forms are located on the Intranet. There are various forms for different
situations, i.e. auditing contractors or apprentices, switching etc.
Team leaders undertake compliance safety spot checks on the workplace as part of ongoing
responsibilities. Four safety checks per month are conducted.
Operations Managers undertake one safety check per month on switching operations.
Regularly audited by external auditors.
A standard observation form exists for general reporting of WHS non-conformance.
A risk assessment is completed for every job.
Take 2 for Safety books are carried by all staff allowing safety assessments to be undertaken for
even minor jobs, including changing street lights. These have recently been rebranded in line with
the new company name.
Regular WHS safety meetings and briefings are undertaken at multiple levels throughout the
organisation.
Weekly safety briefings at team meetings.
Toolbox talks are held by FS crew at the start of each day.
Risk assessments are conducted at each job site before commencement and where necessary job
procedures are adjusted and signed off to suit local risks.
Hazard Log procedures are well documented in the Safety, Reliability, Maintenance and Technical
Management Plan. The Hazard Log process and register can be found on the Intranet and are
accessible by staff. This is organisational wide.
The SA Power Networks Incident Reporting System (CURA) is accessible to all staff and appears to
be used appropriately.
Nil.
Audit Question
Findings
Improvements
4.2.9
Nil.
Nil.
Nil.
Are the PPEs

adequate in the
normal duty of
work?
4.2.10
4.2.11
Do you have a
systematic process
to identify and
register potential
hazards?
How often are the

field staff being
audited on safety
awareness/
competency?
FS staff are very satisfied with the adequacy of the Personal Protective Equipment provided and the
level of management commitment to safety.
PPE and licensing is checked monthly.
Ongoing monitoring and review of new and latest PPE is undertaken as it becomes available.
Purchasing department is continuously reviewing PPE for improvements.
All staff carry personally issued PPE, depending on their job requirements.
Testing procedures for PPE are in place and this is managed through SAP.
Open lines of communication up and down the management line allow for the fostering of a strong
safety culture.
Procurement are responsible for PPE procurement, however lines of communication between FS
and procurement allow for PPE safety requirements from the end users perspective to be
communicated throughout the procurement process.
WHS Annual Works Schedule.
Potential hazards are identified through regular workplace inspections, in accordance with this
Schedule.
Scope of works for projects identifies the need for the completion of a Hazard Log sheet prior to
commencement of works. This is a backup to any previous assessments that may have been
undertaken.
Hazards and incidents are managed through CURA.
Field Services groups are audited randomly, with a different group looked at each week. This
includes contract labour employed on a daily basis. In this situation they are treated much the same
as SA Power Networks staff. Supervisors are required to undertake 4 safety observations per
month amongst the work group and managers are required to undertake 1 safety observation per
month.
Contractors who tender and undertake projects in their own right are assessed on several levels
initially through the accreditation process, and then subsequently through desktop and field audits in
order to retain their accreditation. The quality of their work and compliance with the provisions of
the contract are also monitored. Reaccreditation requires an assessment of contractors
performance.
Audit Question
Findings
Improvements
4.2.12
Nil.
Nil.
How do you ensure

that switching
control complies
with the various
WHS and
regulatory
requirements?
4.2.13
Do you have in
place any
emergency
procedures?
SA Power Networks Switching Manual (No. 31) provides the guidelines and procedures on
switching operations. This document has been reviewed through the SA Power Networks Switching
Committee to ensure compliance with industry standards and legislative requirements.
Permission for switching is checked and authorised by the Manager Network Control to ensure
compliance with the Manual, and therefore with regulatory requirements.
When selecting new equipment, part of the procurement process is to ensure that there is a
switching operators instruction to go with it, and that the training centre is aware of the new
equipment and has training programs in place.
SA Power Networks WHS representative on committee. All changes to switching procedures
undergo a risk assessment.
There is a Network Emergency Roles and Responsibilities document that is reviewed every year
and includes roles and responsibilities requirements for specific event support specialists.
An Emergency Procedures Manual (No. 13) exists as a high level document setting out the
procedures and responsibilities in the event of an emergency under different scenarios, including
floods, earthquakes and Kangaroo Island cable failure.
Bushfire Risk Management Manual (No. 8) outlines procedures to minimise bushfire risk and is
located within the Emergency Management Section of the Intranet.
A summer preparation plan is used to provide a level of assurance that SA Power Networks has
prepared itself for the high risk summer season. This plan is signed off by all staff who have been
assigned a role and responsibility. Included in the signoff is the General Manager Network
Management after all activities have been signed off.
4.3
Compliance Audit of Maintenance Management
Control Objective:
To ensure that optimal and effective maintenance strategies and practices are in place and all distribution network assets are being maintained
to provide reliable service at lowest life cycle cost.
Risk Exposure:
1.
2.
Maintenance practices do not adequately address the safety and regulatory requirements or are inconsistent with industry practices.
The risk inherent in asset failures are not adequately detected or managed.
Audit Question
Findings
Improvements
4.3.1
Nil
Program in regular external

maintenance bench marking
reviews (maximum 3 yearly).
Set milestone target dates for tool
development.
Are the legislative

requirements met?
4.3.2
Have best practice

maintenance
strategies been
introduced?
Legislative Requirements are translated to Network Directives, which are distributed to Nominated
Staff to undertake compliance.
Codes, Regulations, Acts etc. are regularly reviewed and SA Power Networks documentation
updated on an as needs basis to reflect regular updates.
Many different audits are undertaken to ensure all legislative requirements are met, for example
AEMO conducts audits of meters and issues CoCs.
Documents have on the whole been updated to match obligations, with the exception of some minor
acronyms which will be changed as the manuals are reviewed in their review cycle.
The Network Maintenance Manual (No. 12) sets out high-level maintenance policies and strategies
for the organisation and is prepared based on industry good practice in accordance with Australian
Standards, ENA guidelines, IEC standards, and adapted for local issues.
Maintenance is condition based at the moment, i.e. for x condition, undertake y maintenance. SA
Power Networks is moving to a risk based approach through the use of a recently developed
Condition Based Risk Assessment tool (CBRM). The tool is being predominantly used for reset but
will be rolled out across the business after reset.
The CBRM enables assets to be modelled and given a health index. Six main asset classes are
being modelled.
Benchmarking of technologies as well as benchmarking against other Utilities is undertaken. SA
Power Networks is reviewing Lidar Trial to assess potential for use in vegetation management (i.e.
within the required clearance zones). Other uses across business groups is also being assessed.
SA Power Networks benchmark some maintenance practices against other Australian utilities,
currently looking at Western Power Inspection Program.
The Asset Management group has engaged external consultants to develop new Asset
Management Plans over the last 12 months.
Audit Question
4.3.3
Are you aware of

any documented
maintenance plan
and inspection
procedures related
to the type of
assets under your
responsibility?
Findings
Improvements
Maintenance plans for various asset groups are available, e.g. substation plant manual
(covering switchgear, relays and ancillaries etc.), overhead lines etc. Nominated tasks are
identified; predominately defect management, with preventative work also included.
The Network Maintenance Manual (Manual 12) shows the maintenance requirements, with the
procedure for how to undertake the maintenance described in the detailed maintenance plans.
Asset Management Plans exist for all major classes of asset.
The 5 yearly review is appropriate as this is set up around the regulatory reset to request
funding
All maintenance is assigned using MRV to assess risk.
Projects are issued to Field Services based on the MRV. For projects over $20k, a project is
raised and issued to FS.
The works are issued to FS to manage. FS contract out the work if they are unable to undertake
it themselves.
The Line Inspection Manual (Manual 11) sets out the procedures, information requirements and
the prioritised actions for the inspection of SA Power Networks distribution system assets.
The Substation Inspection Manual (Manual 19) has also been developed.
Update manual sections where

required as part of ongoing
upgrade.
Audit Question
Findings
Improvements
4.3.4
When were the

plans last reviewed
and what are the
review procedures?
The Manuals set out the strategies. The plans are then developed to implement these strategies
and will include the activity to be performed and the allocated budget.
There are plans to refurbish or remove from service obsolete plant as necessary; however these
generally have a lower priority.
New Asset Management Plans are being developed by the Strategic Asset Management Group to
cover 6 key asset categories. These are designed to replace the existing suite of AMPs.
These Asset classes are:
o Poles
o Conductors
o Substation transformers
o Substation Circuit Breakers
o Underground cable
o Ground level switchgear
These 6 classes have been selected as they cover over 85% of total Assets.
New AMPs are due for release at the end of April 2014 for review. These will be updated for staff
release as part of the reset.
Maintenance analysis and strategy are usually reviewed as deemed necessary by the Asset
Operations Group.
The Manager Network Standards & Performance is responsible for the management of the review
programme, with individual Group Managers responsible for delivery of the reviews.
The Network Maintenance Manual (Manual 12) will be reviewed again as part of the regulatory reset
process and will be updated to cover the new asset management plans once developed.
Complete review by consultants.
Audit Question
Findings
Improvements
4.3.5
Nil
Nil
What other audits

are in place to
ensure that
maintenance
practices are
effective and
adequate?
4.3.6
Provide evidence of
RCM techniques
used on network
components.
Ad hoc internal and external audits of maintenance practices are still being carried out.
Feedback from FS staff on appropriateness of procedures and processes is encouraged at Team
Meetings.
Equipment failure investigation outcomes feedback to maintenance manuals.
A failures database on SAP is being developed over time. The capture of failures on SAP is not as
user friendly as it could be.
The level and extent of asset data capture has been expanded over the last few years. The Priority
Asset Tool was developed to assist with increasing asset knowledge in the lead up to the 2015
reset; however a new system is being assessed for long term integration into and across the
business..
Asset Performance Review Committee generally meets regularly to discuss amongst other items the
maintenance effectiveness. The outcomes from these APRC meetings feed back into maintenance
plans.
Internal audits of internal processes are undertaken as part of SA Power Networks QA process. SA
Power Networks is accredited to ISO 9001 and its QA procedures are detailed on the Intranet.
SA Power Networks have created a procedure for inspection of pole plating jobs. This is undertaken
by external contractors to ensure that they are following the E-Drawings.
Officers attend routine planning meetings at depots to get feedback from staff.
RCM is not used as such but the seven key principles of RCM relating to context, consequences
etc. are used. Whilst the principles are in use, we recommend that SA Power Networks use the
RCM or the principles be reviewed as part of an external maintenance review as recommended
elsewhere in this Audit. We understand that there is a new management regime that will explore this
further.
Risk rating tools have been developed. These tools extract data from SAP. The data can roll up
individual defects to the feeder level allowing staff to identify trends and to prioritise defect
maintenance activities.
SA Power Networks follow the principles of Root Cause Analysis (RCA)
It is SA Power Networks intention to undertake RCM on a more regular basis.
The level of RCM will be flushed out as part of the AMP redevelopment.
The strategy group will plan the RCM requirements.
The Operations group will undertake the RCA.
Audit Question
Findings
Improvements
4.3.7
Prioritised inspection checklists and inspection schedules are in place and performed by each
group, e.g. 10% overhead lines to be inspected each year. A new audit regime has been
implemented for contractor Line Inspection works and being expanded to include SA Power
Networks Asset Inspectors.
Field Services staff also undertakes a self-audit of works and these are reported on monthly.
Includes issues such as inspections, cyclic cutting and completed jobs, standards of work, failure
rates etc.
Maintenance frequency is determined at the strategic level. Substation Maintenance Planner
provides a list of planned maintenance jobs for an entire year to the FS Group.
The Maintenance Standards Officer reviews all notifications before they are issued to FS.
The Maintenance Standards Officer is an ex-inspector, very familiar with inspection processes and
data. This officer will view the photos taken on site, if he believes the assessment to be incorrect, it
will be sent back to the inspectors to be looked at again.
APRC participation appears to provide cross company representation.
APRC monitors failure trends (causal and asset specific) and instigates further investigation if
necessary.
A specific reliability staff member has responsibilities that include review of daily and monthly group
meeting reports for NM and FS.
Roles and responsibilities appear to be well understood.
The group has been split into two Maintenance Strategy, and Maintenance Operations.
Maintenance Operations Officers for a given asset class will review all projects above $20k before
projects are created and issued to FS
Nil
Nil.
Management assess and report on what has been completed by the field, and estimate work to be
done based on how they are performing.
The APRC is represented from relevant stakeholders across the business.
Nil
What are the

quality assurance
processes on
inspection?
4.3.8
4.3.9
Who are the key

persons
responsible for the
maintenance
planning and
standards
requirements?
What is the
management role in
regard to
maintenance and
inspection
activities?
Audit Question
Findings
Improvements
4.3.10
Nil.
Nil.
Continual update of asset register

and improve informationgathering process.
How are the

maintenance
activities being
planned?
4.3.11
What is the quality

process in closing
off maintenance
jobs?
4.3.12
Do you consider
asset data /
information in SAP
complete and
adequate for
maintenance
purpose?
An Inspection Plan based on frequency deemed appropriate has been developed for each of the SA
Power Networks asset types. For example Substation Preventative Maintenance Plan and Line
Inspection Plan where the frequency of inspections is risk based, using the corrosion zone as the
inspection frequency driver. High corrosion zones are inspected on a 5 year cycle, with others on a
10 year cycle.
The strategies developed within the new AMPs will feed into the maintenance activities.
A significant portion of work is reactive as a result of the findings from inspections or general asset
failure. Consequently it is often difficult to plan maintenance activities.
Notifications (defects) are logged by the inspectors into SAP. These are reviewed to check the level
of detail provided and the assigned priority and the budget allocation before being assigned to FS.
FS generate work lists to suit resource and geographical requirements. A risk assessment is
conducted if there are any changes to priority order.
Work orders are generated from the SAP system.
Joint NM / FS meetings are held regularly to discuss FS Performance Reports and other issues
such as Actual versus Planned Performance and other budget issues.
Maintenance is undertaken taking into account the MRV scores, to ensure that the highest ranking
defects are always cleared as a priority. If there is no further inspection of the asset, the MRV score
is automatically increased over time to ensure that the defect works its way up the list, or is
reinspected to reassess the score.
The maintenance strategy at substations is incorporated in Network Maintenance Manual 12. This
subsequently drives the annual works plan.
Maintenance checks on substation equipment must be signed off. Test results are returned to
Substation Planning group for confirmation. Priority issues and changes to the agreed plan are
discussed with the Substation Planning Manager.
Notification and orders are created at the start of a job. The notification is linked to the plan and is
closed at completion of the work to enable effective reporting of work completed.
NM project manager will review folder, check that SAP has been updated and then issue any
payments and close off job.
Report on projects on a monthly basis.
Will follow up if havent received job folders back for work that has been completed?
The level of asset data information in SAP is considered to be inadequate for certain purposes, but
the new processes and systems such as PAT and the Geophysics system will capture and
fundamentally improve information gathering procedures, improve SA Power Networks knowledge
and understanding of the assets
Provision for more comprehensive inputs will allow for more detailed and better analysis of data.
Looking to automate processes where possible.
Asset register details for some new plant / equipment in existing substations still require updating.
This register update is continually being improved.
4.4
Compliance Audit of Safety and Technical Construction Management
4.4.1
Purchasing and Contracts Equipment Specifications
Control Objective:
To ensure that any procurement complies with SA Power Networks internal regulations, international practices, standards, industry code of practice
on safety and regulatory requirements.
Risk Exposure:
1.
2.
Equipment procured is substandard or not meeting corporate objectives in terms of operational, technical, safety or regulatory requirements.
Equipment purchased / installed does not achieve minimum life cycle cost.
Audit Question
Findings
Improvements
4.4.1.1 Are you aware of

the business
drivers?
- growth
- renewal
- regulation
(licence)
- efficiency (cost
reduction)
Nil.
Nil.
4.4.1.2 Do you adopt any

business case
evaluation process?
Manager Network Standards & Performance is responsible for regulatory reviews so is therefore
aware of any changes that may impact on SA Power Networks equipment requirements.
The Corporate Plan feeds down to all other areas; including into the Network Strategic Plan and
then cascades down to group plans to ensure that projects are consistent with business drivers.
Capital projects on new facility investments are approved following assessment from the
perspective of system planning, technology advancement, augmentation, growth, the Distribution
Code or specific customer requirements (e.g. reliability).
A process to determine business needs is undertaken and requirements are incorporated into
technical specifications. Business cases are submitted to Manager Network Standards &
Performance.
SA Power Networks regularly goes to the market to test suppliers. Managed through the
Procurement Group.
For products that are performing well, SA Power Networks prefers to keep the product through use
of period contracts. For products that do not perform as expected, SA Power Networks will go out to
full tender to find a new product. SA Power Networks maintains a register of backup products
should there be unexpected problems with the preferred products.
Business case evaluation process is used, and generally, includes consideration of reasons,
business risk (loss of supply, impact on customers), reliability issues, cost and performance.
Includes communication with key SA Power Networks stakeholders with associated stakeholder
sign-off. This stakeholder review will ensure that the philosophy is correct and considers whole of
life operating costs, not just the upfront costs.
Tender evaluation process generally complies with appropriate industry practice in the area of
technical, safety, commercial and financial considerations.
Business Cases include discussion on meeting safety and business efficiencies in both the short
and long term.
The Reliability group does a Business Case for every project they want to undertake to maintain
reliability levels.
Audit Question
Findings
Improvements
4.4.1.3 Does design

consider the latest
technology and
capability
Nil.
Nil.
4.4.1.4 Does procurement

meet the
requirement for
service delivery in
terms of level of
service?
Designed to Australian Standards as minimum requirements. Also incorporate ENA guidelines, IEC
standards for substations and PEHLA guidelines for HV switchgear. Internal SA Power Networks
standards are generally more stringent than Australian Standards, where this is financially
beneficial.
On-line subscription of AS standards and regular update bulletin of ENA requirements ensures
current industry practice is being complied with.
New technologies are considered in tendering if they meet the minimum standards requirements.
(Conforming and Nonconforming tender approach used).
Some market research is undertaken prior to going to the market, including Internet research.
Industry forums are attended throughout the year to keep abreast of the latest developments.
Industry/Market feedback is also sought where appropriate.
SA Power Networks does a lot of industry participation, meeting with suppliers to see new offerings,
represented on ENA committees, and referring to other Utilities as appropriate.
Equipment specifications are generally to a standard required for quality service.
Performance based contracts for new assets. Performance criteria to comply with industry or SA
Power Networks standards.
A selection criterion includes consideration of track record in other areas, failure modes, risk
assessment etc.
Review of performance includes research by SA Power Networks through discussions with people
who have used this equipment previously.
SA Power Networks negotiates with manufacturers for warranties etc.
Anything that is purchased and goes into stock has to be approved by the Network Standards and
Performance Group.
Procedure 935 shows the process for introducing new equipment.
Audit Question
Findings
Improvements
4.4.1.5 How rigorous is the

analysis of tender
specification during
the procurement?
Develop integrated WoLC

costing tool.
Nil.
Nil.
4.4.1.6 What are the

equipment
compliance
certification
procedures?
4.4.1.7 To what extent do

the manufacturers
comply with Quality
Assurance system?
Tender analysis is very rigorous, with occasional feedback that the process sometimes takes too
long. There are many things to take into account, and for new products the process can take longer
than for existing products.
Compliance to technical standards of equipment normally based on manufacturers test results
prepared by accredited agency, e.g. NATA.
SA Power Networks engineers witness equipment tests as and when necessary during the
procurement process, and for new products, further testing may occur at SA Power Networks Angle
Park facility or in trial conditions. The analysis could take 1-2 years in this case.
Whole of life cost approach is taken, including upfront costs, training, E-Drawing updates, tools,
time to install and maintain and logistics costs.
WoLC tool initially developed for Pad Mount Transformers but is modified for other equipment on an
as need basis.
The long term goal is to develop an integrated WoLC costing tool.
Viewed the new equipment standardisation matrix.
SA Power Networks specifies AS compliance requirements in tender documents.
Independent assessment / tests from equipment manufacturers / suppliers for type tests.
SA Power Networks will communicate with other Utilities if they have experience with the product.
After service support can be difficult with some overseas suppliers.
Routine tests and special tests are conducted.
Accredited equipment suppliers to ISO 9001 generally.
SA Power Networks will sometimes witness Factory Acceptance Testing on an As Needs basis.
When equipment tests fail, equipment is either rejected (e.g. impulse tests) or penalty imposed
(tests for losses).
New equipment is trialled at Angle Park facility before being introduced into the network.
Any equipment that goes into stock has to be approved by the NSP Group. All equipment identified
on the E-Drawings has been approved for use, with the exception where E-Drawings note specific
equipment obsolescence.
SA Power Networks specifies the level of QA required in the tender documentation.
The manufacturer has to demonstrate that it has a quality plan in place, that it is monitoring
performance and that it is able to track equipment / items.
Manufacturers equipment type tests (certified by NATA) need to be submitted during tendering.
SA Power Networks engineers witness type tests as and when required.
Routine and specific tests are completed during installation.
Accreditation to ISO 9001 is not mandatory, however used in assessment criteria for all suppliers to
SA Power Networks, including equipment contractors and consulting. Most manufacturers have now
achieved this accreditation, and SA Power Networks is considering making this a mandatory
requirement in the future.
4.4.2
Construction Manuals and E-Drawings
Control Objective:
Ensure that construction methods meet the safety requirements from WHS perspective and that plant and equipment meet Legislative and Regulatory
requirement during operations.
Risk Exposure:
Unsafe arrangements pose a risk to SA Power Networks staff, contractors and the public.
Audit Question
Findings
Improvements

document control
procedures?
Nil.
Nil.
4.4.2.2 Are the

Construction
Manuals - EDrawings easily
accessible?
New or modified E-Drawings are signed off by PTS, NM, FS, OHS, and NSP.
NSP are the technical developer, but PTS provide input regarding the operational (work
methods) aspect.
NSP maintains a plan outlining the review of manuals and who is required to be involved.
Approval process has been updated to allow for email approval rather than hard copy wet
signature approval. This system was reported to be working well. Also considering use of
SharePoint for approvals.
The electronic version is the control copy.
Nothing is released without the Manager, Network Standard and Performance (MNS&P)
signature, which ensures that the process has been followed.
All SA Power Networks staff are advised of changes with external contractors advised
through Info Update (monthly) and the Internet. The information update includes
commentary on the review for issue of standards, update status, standards development
status etc.
Drawings issued to the requesting officers on a project basis. This is then distributed to
teams for implementation.
All Construction Manuals and E-Drawings have been located into the one location on the
Intranet.
Depots have computers allowing field staff to access the latest manuals and drawings. All EDrawings are stored on tough books for use in the field. SA Power Networks is currently
looking at different software for this to provide for better search functionality.
Work crews generally utilise hard copy E-Drawings.
The Intranet structure appears to be regularly updated to improve its usability. Contains a
search function.
SA Power Networks has provided a secure internet site location allowing access to external
contractors and other stakeholders.
Audit Question
Findings
Improvements
4.4.2.3 How do you ensure

compliance of field
construction with
the Manuals?
Nil.
Nil.
Nil.
4.4.2.4 What is the review

frequency on
Construction
Manuals?

training
opportunities to
ensure that staff are
up to date with
latest
requirements?
E-Drawings are controlled by NSP and provide step by step instructions of how and what to
do.
SA Power Networks Training Centre provides training and accreditation for field staff for
changes in construction methods.
Persons using drawings, (both internal and external) all have to be accredited to work on the
network.
Installations are randomly audited, with the audit process managed by SA Power Networks
Quality group (controlled as part of a Quality Procedure).
For new designs, staff in NSP try to get to site during construction or shortly after to speak
with the field staff about the construction and discuss any issues or improvements. They try
to capture any feedback early.
Designers particularly try to attend brownfields sites to ensure that arrangements will be
acceptable.
Perform investigations when there are equipment failures.
Use of Angle Park test facilities for testing of construction techniques.
No set review period.
Drawings tend to be reviewed based on changes to equipment, changes to clearance
requirements, feedback from field or any issues experienced.
Manuals and E Drawings need to keep up to date with changes in technology and
construction methods. This may be initiated internally or by introduction of new standards
such as International Standards.
Field Services are involved with the review of the drawings from a constructability
perspective.
Inductions are conducted for all new staff on safety issues and bridging programs provided
for others.
SA Power Networks Training Services (TS) provides regular off-grid training to Field
Services staff and special training on request these include updated construction methods,
installation of new equipment etc.
The TS provides the ability for training of construction crews, review of draft E-Drawings, and
work through installation issues before acceptance/sign-off.
E-Learning has been introduced to SA Power Networks and is embedded into all staff
performance reviews. E-Learning modules are continuously being developed and rolled out
throughout the organisation.
Staff are accredited following training / re-training.
Staff have been debriefed on new WHS Legislation.
Training to update staff with the latest equipment has been improved as training forms part of
the specification for the purchase of new equipment where necessary.
Audit Question
Findings
4.4.2.6 Are there sufficient

inspections
undertaken to
monitor risks
associated with
installation and
erection of the
plant?
4.4.2.7 Are the E-Drawings,

processes and
procedures easily
understood by field
staff?
Improvements
The SA Power Networks Training School is part of the sign off process for new drawings.
The training school provides insight into how to publish the information to make sure that
staff understand, and help to identify any gaps.
SA Power Networks regularly review external impacts on their training requirements.
Additional training is provided for support requirements effectively driven by Worksafe
requirements.
Training records are maintained within SAP.
Job Safe Work Methods and Job Safe Work Procedures have been developed and are used
in the risk assessment and mitigation of all projects.
Regular and random audits by WHS staff for safe work practices. FS Team Leaders are
required to undertake four observation audits per month during the year.
There are Field Instructions with a quick link on the Intranet.
High Level work instructions are available covering most work.
Regular scheduled inspections are undertaken for EWPs and cranes. There is a requirement
for operators to fill out log books each day prior to operation of vehicles. Log books are
retained in the vehicles.
Standard E-Drawings are of a technical nature and are understood and easily interpreted by
FS staff. FS staff are quick to provide feedback if they perceive any issues.
3D models are being developed for some equipment that allows staff to rotate through a PDF
document and see the equipment from all angles. This is proving useful for field staff to
prepare for constructions. The next version of the tough books is hoped to include
functionality for viewing in 3D and emailing feedback on drawings.
The switching operators handbook uses pictures to provide clarity to switching crew.. New
equipment added where required.
NM staff provide assistance when necessary with site-specific construction issues.
Site-specific major construction or erection issues may call for re-design to suit. These are
issued as Special Purpose E-Drawings and placed on the Intranet.
An annual Roadshow is rolled out to the depots to identify arising issues, new E-Drawings,
procedures etc.
Nil.
Nil.
4.4.3
Construction and Commissioning Compliance Auditing
Control Objective:
To ensure that the installed or constructed plant and equipment meet Legislative and Regulatory requirements and that plant and tools are in
serviceable condition.
Risk Exposure:
Unsafe arrangement or inappropriate commissioning procedures pose safety risks, poor performing assets or inadequate protection to other electrical
assets.
Audit Question
Findings
Improvements
4.4.3.1 Are the Field

Services Staff
aware of the
Policies and
Procedures used
during plant
commissioning and
maintenance?
Nil.
Nil.
Nil.
4.4.3.2 To what extent is

the Construction
Manual being
followed?
4.4.3.3 Are there records

kept of maintenance
and inspections of
plant requiring
registration?
This information is covered in the switching operators handbook as well as the relevant
JSWPs.
FS staff receive work methods attached to each job file from Power Tech Services as
appropriate.
Field Services Operations are aware of the list of Policies and Procedures as referenced in
the SRMTMP and have access on the Intranet.
PTS develop the job safety work procedures covering a broad range of subject matters,
including items such as the use of plant and tools, driving, heavy vehicle operation etc.
The use of DVDs for FS training purposes is used where necessary.
SA Power Networks believes that the construction manual is complied with. The equipment
can only be installed properly in one way, and there are numerous inspections and audits
during construction to ensure compliance.
FS are aware of the Technical Standards and E-Drawings as referenced in the SRMTMP.
Work procedures are derived from the SRMTMP. These are all referenced in the Job Safe
Work Methods documents, which list job specific tasks.
Safe work procedures and E-Drawings are the main methods for ensuring procedures are
being followed.
If FS staff find that something is not covered or is non-standard, they will ask for new
drawings to be created. This is not very common as SA Power Networks prefers the network
to be as standard as possible.
An inspection and testing record folder of commissioning is kept for all equipment (Including
new subdivisions) by NM (for registered/vested assets).
Standard inspection checklists / forms are available for the major asset groups
(e.g. Substation Inspections / Audits, A-Z Audit forms).
A maintenance register is kept at all depots to satisfy the requirements of Work Cover Level
3 accreditation.
Audit Question
Findings
Improvements
4.4.3.4 What are the QA

processes on safety
compliance?
Nil
Nil.
4.4.3.5 Has adequate

compliance audit on
contractors been
carried out in regard
to safety and
technical
competency?
High risk tasks are audited regularly.

Many external audits are undertaken, including by WorkCover, Lloyds and the SA Power
Networks parent company.
Regular internal safety compliance audits on critical systems are conducted. WHS adviser
provides immediate notification to project team leader on any incidents through mechanisms
such as Safety Alerts.
Monthly summary reports are submitted to GM FS on safety audit, which includes reporting
against KPIs.
Safety Plans are updated annually.
Each line manager is required to undertake four observations per month.
Safety Incidents are managed either within CURA or paper based.
It is a fairly mature system.
Harmonisation legislation incorporated in safe work methods, training, auditing etc.
Regular WHS audits are undertaken on works by contractors.
Contractors undergo the same processes as internal staff, including audits.
Only endorsed companies are able to carry out work in substations. Endorsement is often
done in conjunction with ElectraNet and the Asset Access Manual. Safety processes and
culture form a big part of the endorsement evaluation process.
Contractors who tender and undertake projects in their own right are assessed on several
levels initially through the accreditation process, and then subsequently through desktop
and field audits in order to retain their accreditation. The quality of their work and compliance
with the provisions of the contract are also monitored.
Re-endorsement assessment includes reviews across a number of performance areas
including safety.
Contractor technical competence monitored by SA Power Networks project managers.
Close out audits utilised.
Contractor Field Safety Compliance records are maintained, Templates are used as the
basis of the observations.
External contractors panel reviewed regularly.
Audit Question
Findings
Improvements
4.4.3.6 What is the basis of

construction
specifications?
Nil.
Nil.
4.4.3.7 Do you have

standard checklist
on commissioning
of substation
equipment?
SA Power Networks has its own technical standards and E-Drawings which provide
clarification and specific requirements where needed.
SA Power Networks has moved from prescriptive to performance-based specifications, which
generally list the relevant industry standards (Australian Standards, ENA Guidelines) as
minimum requirements.
For non-standard projects, a Work Method procedure and risk assessment is prepared and
contained in the job file. The Work Method procedure may be prepared at the local level or
by Power Tech Services.
Development of commissioning activities / tasks are equipment specific, e.g. transformers
from different suppliers will typically require different commissioning procedures.
Standardised commissioning checklists have been completed and are available on the
Intranet and are referenced in the Substation Commissioning Instruction.
SA Power Networks has developed a Substation Commissioning Instruction for Installation &
Commissioning of Plant and Equipment Principles and Procedures.
Commissioning plans exist for specific items of equipment such as transformers and the like.
4.4.4
Technical Standards
Control Objective:
To provide guidelines to external designers and contractors so as to ensure that assets that will be vested back to SA Power Networks meet the
industry standards in terms of operability, environment protection, safety and service provision.
Risk Exposure:
Operations of sub-standard assets may expose SA Power Networks to public litigation in terms of safety, environment protection, and ability to
provide services.
Audit Question
Findings
Improvements

standards adopted
by SA Power
Networks?
Nil.
Nil.
Nil.
4.4.4.2 Are there nominated

staff with full
knowledge of AS,
IEC and ENA
guidelines?
4.4.4.3 To what extent are

these standards
adopted?
SA Power Networks generally adopts Australian Standards, IEC and ENA guidelines as
minimum industry standards. SA Power Networks is represented on ENA committees and
sub-working groups.
Internal standards to cover specific areas such as critical assets or construction methods are
developed, as needed (e.g. E-Drawings).
SA Power Networks internal standards are generally viewed by staff as being more stringent
than industry standards.
A Synergy Group comprised of sister companies Powercor Australia (Western Vic) and
Citipower (Melbourne CBD) along with SA Power Networks representatives, reviews
standards and practices with the view to standardisation and the associated operational and
cost benefits that may derive from this. Whole of life principles are considered as part of this
process.
Manager NSP reviews regulations and industry body guidelines, and provides appropriate
feedback to Group Managers on an as needs basis. This is a new role for the NSP and is
required to interpret standards and put it in more easily understood terms and explain what it
means to the business.
SA Power Networks is represented on ENA committees and sub-working groups.
Some staff also sit on CIGRE committees and provide feedback to relevant staff.
Standards are adopted where practical. Exemption will be sought from the OTR if required
after conducting a risk assessment for instances where SA Power Networks does not wish to
comply with AS.
Industry standards and SA Power Networks standards are used in the performance based
contracts prepared by SA Power Networks.
4.5
Compliance Audit of SA Power Networks Performance Indicators
Control Objective:
To ensure that SA Power Networks performance matches the industry standards, electricity supply efficiency is managed, environmental issues are
actively managed, and the economic performance of SA Power Networks businesses and its customers welfare are sustainably managed.
Risk Exposure:
Performance of SA Power Networks falls below industry best practice or failure to comply with Technical Regulators licence requirements.
Audit Question
Findings
Improvements
4.5.1
Are the
performance
indicators reported
in the form of
exceptions or are
they part of the
regular
management
reporting?
Performance Indicators identified in the SRMTMP are covered across a number of

platforms within SA Power Networks.
Performance Indicators are a combination of both regular management reporting
and exception reporting.
Performance indicators are available on a daily basis (estimates), but are formally
reported on a monthly basis. This information is extracted from the daily reports from
the NOC Log.
Reporting is provided to management on a monthly basis, by reports and also
representation at monthly management meetings as required.
Incentive scheme KPIs tracked and reported. Where KPIs are trending below
target, the cause of the performance is assessed and any mitigating strategies to
improve performance is identified, allocated and tracked. Performed well last
financial year but tracking unfavourably this year.(mainly due to the impact of
numerous severe weather events)
SAIDI and SAIFI reported as per licence requirements.
Performance reporting to the Regulator is on a quarterly and annual basis.
Street lighting services standard (% compliance) reported monthly against
performance standards. Information is provided by Field Services. Target is 97%.
Causal analysis on SAIDI completed and reported on monthly / quarterly on
standard ESCOSA proforma and Intranet.
Nil.
Audit Question
Findings
Improvements
4.5.2
Nil.
Nil.
Nil.
Are the regulatory

reliability reporting
standards being
complied with?
4.5.3
Are the
performance
indicators required
clearly understood
by staff responsible
in terms of
measurement,
basis etc.
Regulatory reliability standards in the form of supply interruption durations,

frequencies, and others are reported quarterly and annually to ESCOSA in the
required format.
Minor changes were made to the annual reporting requirements template with
formatting changes and two (2) KPIs removed. (OP 1.3 and OP 1.4)
Reporting is on the basis of the seven state geographical (ESCOSA) regions
serviced by SA Power Networks. These are best endeavours standards and do not
incur financial penalties. AER reporting is based on four feeder categories (CBD,
Urban, Rural Short and Rural Long) the AERs service incentive scheme (STPIS or
SPS) can incur financial penalties.
Quality of supply is reported quarterly and annually.
Regulatory codes are accessible via the SA Power Networks Intranet.
The AER and ESCOSA produce an annual report on SA Power Networks
performance.
The Regulatory Compliance team is a stable team of experienced personnel.
SAIFI and SAIDI appear to be clearly understood.
Results are reported to management daily/monthly. Results are available for all staff
to view on the Intranet.
Results are discussed at numerous forums including team meetings, bi-monthly

branch meetings and the like.
The SPS has a dollar value associated with it as deviation from target incurs
penalties, so this is very important to staff and is widely understood.
4.5.4
Is there a set of
industry
benchmarked
figures?
Industry benchmarked figures on SAIFI and SAIDI are available.
Distribution Licence specifies standards on reliability of supply.
The Energy Supply Association of Australia (ESAA) produces an annual distributor
Most States now support the establishment of a core set of electricity industry KPIs
survey containing benchmarking data which SA Power Networks contributes to.

and there is movement in this direction, however there are still different reporting
requirements for AER and ESCOSA but these will generally align in the next
regulatory period.
Reliability and Power Quality Working Group (R&PQWG) has been set-up by ENA
with the aim of obtaining national consistency in safety, reliability etc. Two SA
Power Networks staff sit on this working group.
Audit Question
Findings
Improvements
4.5.5
Is data collected
and reported in
accordance with
documented
policies, practices
and procedures
and how accurate
are they?
QMS 604, 605 and 608 are the appropriate procedures.

The SRMTMP identifies the ESCOSA performance indicators that are required to be
reported.
A review of a number of performance measure reports collected across the
business indicate the ESCOSA required data is collected by the appropriate
business group and reported back up to the appropriate stakeholders, committee
including the Network Performance & Regulatory Manager.
Performance analysts have a clear understanding of the measurement basis in
accordance with Australian Standards. They are all experienced personnel.
Average times to repair street lighting reports are automatically generated in SAP
following generation of works order.
Existing SCADA and Telephone Dialling Units provide instantaneous switching on
and off times of feeders.
The OMS allows SA Power Networks to report actual rather than estimates of
customers affected by an interruption, through its GIS capability. Continual
improvements are being undertaken to improve the quality of data relating to
customer to asset linkages.
Performance results are checked and audited annually by external 3rd parties.
Nil.
Audit Question
Findings
Improvements
4.5.6
Numerous feedback platforms across the business as noted below.
Monthly figures reported to the SA Power Networks Management group and the
What sort of
feedback loop is
provided in these
performance
indicators?
Nil.
Board and distributed to management staff.
Monthly figures provide FS with key trends and the SPS Steering Committee with
required information.
Field crews provide feedback at roadshows.
Reliability trend data is fed back to the Reliability Operations Manager for future
Network Operations Centre data entries, such as outages, resolutions etc. are
consideration in system performance improvement.

checked as required after the event by network performance staff as part of the
calculation of reliability performance. Information is fed back to the NOC (NOC Log)
if there is an issue or anomaly.
Data from NOC logs are regularly reviewed for inconsistencies or any obvious data
entry errors. Outages are internally audited on a regular basis by running OMS
reports and checking against NOC logs.
HV Daily Summary reports on HV interruptions on a daily basis.
Feedback provided from ESCOSA in the form of letters on an as needs basis. SA

Power Networks reviews any ESCOSA comments and report back with response.
Regular email performance updates provided by the GMNM to all staff.
5.
Findings on Previous
Recommendations
This audit involved reviewing whether the recommendations of the 2013 SRMTMP Audit had
been addressed. The previous audit recommendations are reproduced in the following tables,
current key findings are identified and the 2014 updated recommendations are documented.
Note that new recommendations where there were no previous recommendations have not
been included in this section, but are included in the relevant areas in Section 4.
Not all findings for each of the included sections are shown in the following tables; only the
relevant findings appropriate to the recommendations are included. Refer the relevant sections
for further detailed discussions.
The Audit Item reference in the first column of each table refers to the Audit Question number in
Section 4.
5.1
Findings on Audit of Document Control - Policies and Procedures / Documentation / Records /

Management Control
Audit Item
2013 Recommendations
Key Findings
4.1.2
Finalise implementation of secure Internet
Nil
access to controlled documents for external

manual holders. This is in progress. GHD
recommends this should be in place by the
end of 2013.
All of the Manuals and Internal Standards, Policies,

Procedures and E-Drawings are located on SA
Power Networks secured Intranet as controlled
documents.
The Manager NSP maintains a complete set of
controlled hard copy manuals in the event the
Intranet goes down.
Some internal office based staff still have controlled
hard copies but attempts are being made to reduce
this number. All hardcopy owners are questioned on
their requirement to retain hard copies of
electronically accessible manuals, and removed
from the distribution list where possible. Some
operational staff still require hardcopies, for example
the switching manual.
The number of hard copies is slowly being reduced.
Provision of secure access over the Internet for
external stakeholders i.e. Contractors, has been
provided and is actively used.
Audit Item
Key Findings
4.1.3
Continue to encourage the use of the

Intranet over the use of hard copy unless a
case can be made for their retention where
appropriate.
Monitor manual reviews in accordance with
the schedule.
The Manager NSP has the ultimate control of

manuals, standards and E-drawings.
With all Manuals on the Intranet, manuals are
required to be kept current in accordance with an
agreed update schedule (refer Appendix A).
Some manuals have not been reviewed in
accordance with this schedule. There are valid
reasons for this (outlined in the findings for individual
manuals).
Staff are informed of updates to manuals in a
monthly update. The update is issued via the
Intranet and email and includes indication of manual
updates with links to referenced documents. The
update identifies the last review date of the Manual
and the next review date.
SA Power Networks maintains a register of hard
copy owners. Selected staff still receive hard copies
of the manuals but more are accepting electronic
access.
On-line subscription of Australian Standards ensures
access to current Australian Standards at all times,
allowing for appropriate manual updates.
SA Power Networks has representation on a number
of Australian Standards Committees related to the
electricity industry, so are kept informed on changes.
SA Power Networks also receives automatic update
advice from Standards Australia. SA Power
Networks also has representation on ENA (Energy
Networks Association) that provides
recommendations to Standards Australia at a higher
level. SA Power Networks is also represented on the
Electrical Technical Regulators Committee (ETRC).
E-drawing Manuals have drawing revisions lists and
are added or updated on an As Needs basis.
Not on the immediate horizon, but a possible future
project is the development of a manuals matrix
based on job descriptions.
Continue to encourage the use of the

Intranet over the use of hard copy unless a
case can be made for their retention where
appropriate.
Monitor manual reviews in accordance with
the schedule.
Audit Item
Key Findings
4.1.4
Continue the phase out of Manuals 28 & 29.

Centralised standards group to review
substation and Telco manuals and improve
referencing where necessary.
Manuals are regularly reviewed and any issues are

actioned and responsibilities documented in a
project folder. Review process follows a structured
flow chart and a checklist of review procedures,
which are signed off and dated.
Some manuals are in the process of
upgrade/development, and are at various stages of
completion as noted below:
o Manuals 28 & 29 are being progressively phased
out and replaced by Manual 35, Substation
Standards Manual.
o Manual 36 Technical Standard Insulation
Coordination & Over Voltage Protection
Standard is located on the Intranet for historical
purposes.
The hierarchy of manuals has been reviewed and is
reflected on the Intranet. The hierarchy is presented
in a clear manner.
SA Power Networks is always looking to remove
duplication from their documentation. A review of the
Network Directives to identify any overlaps and
remove them is an ongoing exercise. Where
information is required to be repeated, the directives
will reference each other. Resource constraints has
meant slow progress; not considered high priority,
but will be included in future efficiency improvement
activities
Telecommunications standards, manuals etc.
managed within the telecommunications group, with
governance and review managed by NSP.
Substation Standard Templates (SST) are being
developed to ensure holistic design and installation
consistency.
Continue the phase out of Manuals 28 & 29.

(ongoing)
Centralised standards group to review
substation and Telco manuals and improve
referencing where necessary. (ongoing)
Continue development of SSTs
Audit Item
Key Findings
4.1.5
Continue the manual review to remove

duplication across manuals.
In some instances there appears to be repetition of

specific issues across various documents,
potentially causing consistency problems.
It can also sometimes be unclear that a manual has
been developed to satisfy specific obligations from
other SA Power Networks documents such as
Network Directives and Network Maintenance
Manuals.
Attempts are being made to minimise any
duplication, minimise potential inconsistencies and
improve the referencing between manuals wherever
possible. The Manager Network Standards and
Performance is providing the overview of the
manuals review.
The reduction in duplication is progressively
improving as manuals are reviewed and updated.
The powerlines manuals are very consistent and are
in standard formats and templates. Cross
referencing is checked with every review.
Continue the manual review to remove any

duplication across manuals. (ongoing)
5.2
Findings on Compliance Audit of Network Operations
Audit Item
Findings
4.2.1
Some documents require updating to

ensure compliance and/or refer to the new
WHS legislation.
Major legislative requirements are translated to

Network Directives, which are distributed to
Nominated Staff in each group for implementation.
Structure for legislative monitoring normally involves
the Manager Network Standards & Performance,
however the Manager Regulatory Affairs also has an
obligation to regularly review and advise Manager
Network Standards & Performance of any changes in
legislation. There appears to be a multi-faceted
review of all standards, acts, codes, industry
guidelines etc. across senior management, with
regular communication at group meetings.
Regular updates are also provided to SA Power
Networks from various industry authorities,
e.g. ESCOSA, Australian Energy Regulator and
through representation on various committees.
When notified of legislative changes, these are
assessed to determine the impact on the business
and the affected people are liaised with to reduce
this impact and address as required.
The new nationally harmonised WHS legislation was
enacted in SA in Jan 2013.
Material changes have been incorporated where
necessary. A few minor issues will be incorporated
into manual updates at the next manual review.
Team Leaders provided with WHS training.
Minor updating of manuals to ensure

compliance with the WHS legislation.
5.3
Findings on Compliance Audit of Maintenance Management
Audit Item
Findings
4.3.1
Some documents require updating to

ensure compliance and/or refer to the new
WHS legislation
Legislative Requirements are translated to Network

Directives, which are distributed to Nominated Staff
to undertake compliance.
Codes, Regulations, Acts etc. are regularly reviewed
and SA Power Networks documentation updated on
an as needs basis to reflect regular updates.
Many different audits are undertaken to ensure all
legislative requirements are met, for example AEMO
conducts audits of meters and issues CoCs.
Documents have on the whole been updated to
match obligations, with the exception of some minor
acronyms which will be changed as the manuals are
reviewed in their review cycle.
Nil
Audit Item
4.3.2
Program in regular external maintenance

bench marking reviews (maximum 3 yearly).
development.
Findings
The Network Maintenance Manual (No. 12) sets out

high-level maintenance policies and strategies for the
organisation and is prepared based on industry good
practice in accordance with Australian Standards,
ENA guidelines, IEC standards, and adapted for
local issues.
Maintenance is condition based at the moment, i.e.
for x condition, undertake y maintenance. SA Power
Networks is moving to a risk based approach through
the use of a recently developed Condition Based
Risk Assessment tool(CBRM) The tool is being
predominantly used for reset but will be rolled out
across the business after reset.
The CBRM enables assets to be modelled and given
a health index. Six main asset classes are being
modelled.
Benchmarking of technologies as well as
benchmarking against other Utilities is undertaken.
SA Power Networks is reviewing Lidar Trial to
assess potential for use in vegetation management
(i.e. within the required clearance zones). Other uses
across business groups is also being assessed.
SA Power Networks benchmark some maintenance
practices against other Australian utilities, currently
looking at Western Power Inspection Program.
The Asset Management group has engaged external
consultants to develop new Asset Management
Plans over the last 12 months.
Program in regular external maintenance

bench marking reviews (maximum 3 yearly).
development.
Audit Item
4.3.3
Findings
Update manual sections where incomplete

as part of ongoing upgrade.
Maintenance plans for various asset groups are

available, e.g. substation plant manual (covering
switchgear, relays and ancillaries etc.),
overhead lines etc. Nominated tasks are
identified; predominately defect management,
with preventative work also included.
The Network Maintenance Manual (Manual 12)

shows the maintenance requirements, with the
procedure for how to undertake the maintenance
described in the detailed maintenance plans.
Asset Management Plans exist for all major

classes of asset.
The 5 yearly review is appropriate as this is set

up around the regulatory reset to request
funding
All maintenance is assigned using MRV to

assess risk.
Projects are issued to Field Services based on

the MRV. For projects over $20k, a project is
raised and issued to FS.
The works are issued to FS to manage. FS

contract out the work if they are unable to
undertake it themselves.
The Line Inspection Manual (Manual 11) sets

out the procedures, information requirements
and the prioritised actions for the inspection of
SA Power Networks distribution system assets.
The Substation Inspection Manual (Manual 19) has
also been developed.
Update manual sections where required as

part of ongoing upgrade.
Audit Item
4.3.4
Findings
The Manuals set out the strategies. The plans are

then developed to implement these strategies and
will include the activity to be performed and the
allocated budget.
There are plans to refurbish or remove from service
obsolete plant as necessary; however these
generally have a lower priority.
New Asset Management Plans are being developed
by the Strategic Asset Management Group to cover 6
key asset categories. These are designed to replace
the existing suite of AMPs.
These Asset classes are:
o Poles
o Conductors
o Underground cable
These 6 classes have been selected as they cover
over 85% of total Assets.
New AMPs are due for release at the end of April
2014 for review. These will be updated for staff
release as part of the reset.
Maintenance analysis and strategy are usually
reviewed as deemed necessary by the Asset
Operations Group.
The Manager Network Standards & Performance is
responsible for the management of the review
programme, with individual Group Managers
responsible for delivery of the reviews.
The Network Maintenance Manual (Manual 12)

will be reviewed again as part of the regulatory
reset process and will be updated to cover the
new asset management plans once developed.
Audit Item
4.3.5
Further develop pole plating inspection

program to incorporate during work audits.
Assess focus of IPWG and reinstate the
group as required.
Findings
Ad hoc internal and external audits of maintenance

practices are still being carried out.
Feedback from FS staff on appropriateness of
procedures and processes is encouraged at Team
Meetings.
Equipment failure investigation outcomes feedback
to maintenance manuals.
A failures database on SAP is being developed over
time. The capture of failures on SAP is not as user
friendly as it could be.
The level and extent of asset data capture has been
expanded over the last few years. The Priority Asset
Tool was developed to assist with increasing asset
knowledge in the lead up to the 2015 reset; however
a new system is being assessed for long term
integration into and across the business.
Asset Performance Review Committee generally
meets regularly to discuss amongst other items the
maintenance effectiveness. The outcomes from
these APRC meetings feed back into maintenance
plans.
Internal audits of internal processes are undertaken
as part of SA Power Networks QA process. SA
Power Networks is accredited to ISO 9001 and its
QA procedures are detailed on the Intranet.
SA Power Networks have created a procedure for
inspection of pole plating jobs. This is undertaken by
external contractors to ensure that they are following
the E-Drawings.
Officers attend routine planning meetings at depots
to get feedback from staff.
Nil
Audit Item
4.3.6
Make a decision on the level of RCM to be

implemented.
Findings
RCM is not used as such but the seven key

principles of RCM relating to context, consequences
etc. are used. Whilst the principles are in use, we
recommend that SA Power Networks use the RCM
or the principles be reviewed as part of an external
maintenance review as recommended elsewhere in
this Audit. We understand that there is a new
management regime that will explore this further.
Risk rating tools have been developed. These tools
extract data from SAP. The data can roll up
individual defects to the feeder level allowing staff to
identify trends and to prioritise defect maintenance
activities.
SA Power Networks follow the principles of Root
Cause Analysis (RCA)
It is SA Power Networks intention to undertake RCM
on a more regular basis.
The level of RCM will be flushed out as part of the
AMP redevelopment.
The strategy group will plan the RCM requirements.
The Operations group will undertake the RCA.
Nil
Audit Item
Findings
4.3.7
Complete BFRA inspection by March 2014

and remaining backlog thereafter.
Prioritised inspection checklists and inspection

schedules are in place and performed by each
group, e.g. 10% overhead lines to be inspected each
year. A new audit regime has been implemented for
contractor Line Inspection works and being
expanded to include SA Power Networks Asset
Inspectors.
Field Services staff also undertake a self-audit of
works and these are reported on monthly. Includes
issues such as inspections, cyclic cutting and
completed jobs, standards of work, failure rates etc.
Maintenance frequency is determined at the strategic
level. Substation Maintenance Planner provides a
list of planned maintenance jobs for an entire year to
the FS Group.
The Maintenance Standards Officer reviews all
notifications before they are issued to FS.
The Maintenance Standards Officer is an exinspector, very familiar with inspection processes
and data. This officer will view the photos taken on
site, if he believes the assessment to be incorrect, it
will be sent back to the inspectors to be looked at
again.
The APRC (when operating) on compliance of
inspection / maintenance activities with the
requirements of relevant Manual.
APRC participation appears to provide cross
company representation.
APRC monitors failure trends (causal and asset
specific) and instigates further investigation if
necessary.
A specific reliability staff member has responsibilities
that include review of daily and monthly group
meeting reports for NM and FS.
Nil
Audit Item
Findings
4.3.9
Nil
Continual update of asset register and

improve information-gathering process.
Review and reinstate IPWG as required.
4.3.12
Continual update of asset register and

improve information-gathering process.
Management assess and report on what has been

completed by the field, and estimate work to be done
based on how they are performing.
The APRC (formerly IPWG) is represented from
relevant stakeholders across the business.
The level of asset data information in SAP is
considered to be inadequate for certain purposes,
but the new processes and systems (PAT,
Geophysics) will capture and fundamentally improve
information gathering and asset management.
Provision for more comprehensive inputs will allow
for more detailed and better analysis of data. Looking
to automate processes where possible.
Asset register details for some new plant / equipment
in existing substations still require updating. This
register update is continually being improved.
5.4
Findings on Compliance Audit of Safety and Technical Construction Management
5.4.1
Purchasing and Contracts Equipment Specifications
Audit Item
Findings
4.4.1.5
Continue the rollout of the Whole of Life

Cycle Cost Analysis tool across other asset
systems.
Tender analysis is very rigorous, with occasional

feedback that the process sometimes takes too long.
There are many things to take into account, and for
new products the process can take longer than for
existing products.
Compliance to technical standards of equipment
normally based on manufacturers test results
prepared by accredited agency, e.g. NATA.
SA Power Networks engineers witness equipment
tests as and when necessary during the procurement
process, and for new products, further testing may
occur at SA Power Networks Angle Park facility or in
trial conditions. The analysis could take 1-2 years in
this case.
Whole of life cost approach is taken, including
upfront costs, training, E-Drawing updates, tools,
time to install and maintain and logistics costs.
WoLC tool initially developed for Pad Mount
Transformers but is modified for other equipment on
an as need basis.
The long term goal is to develop an integrated WoLC
costing tool.
Viewed the new equipment standardisation matrix.
Develop integrated WoLC costing tool.
5.4.2
Construction Manuals and E-Drawings
Audit Item
Findings
4.4.2.5
5.4.3
Check against requirements of WHS

legislation.
Refer to the findings in Section 4.4.2 of the Audit

Report relevant to this item.
Nil
Construction and Commissioning Compliance
Audit Item
Findings
4.4.3.4
5.4.4
Ensure WHS Legislation compliance by

January 2014.

Nil
Technical Standards
Audit Item
Findings
4.4.4
5.5
Nil.

Nil
Findings on Compliance Audit of SA Power Networks Performance Indicators
Audit Item
Findings
4.5
Nil.
Refer to the findings in Section 4.5 of the Audit

Nil
6.
Review of Individual Manuals

The second part of the audit involved a review of the numbered manuals referred to in the
Safety, Reliability, Maintenance and Technical Management Plan.
Again, the review involved the interview of relevant staff where available.
The recommendations on these manuals from the 2013 audit are identified along with findings
from this 2014 audit, having consideration of the review criteria of the review elements listed
below:
Review Element
Review Criteria*
Policies and procedures controls
Availability , accessibility , currency , adherence
Documentation controls
Completeness , currency , accessibility
Records controls
Availability , accessibility
Management controls
Clarity of definition
Roles and responsibilities controls
Clarity , recognition
6
7
The Audit Item numbers contained in the tables in this section of the report are for referencing
purposes only.
As a general comment in relation to accessibility, all manuals are now available on the Intranet
and are controlled documents.
Availability establishes the existence of the policy or record.
Accessibility establishes whether staff can reference such policies, documents or records.
Currency determines whether the policy or document has been kept up to date.
Adherence establishes if the policy or procedure is followed completely.
Completeness assesses the holistic aspects of the manual in regards to any areas that may be missing.
Clarity of definition ensures proper interpretation of management arrangements and roles.
Recognition aims to establish if staff are aware of their roles and responsibilities.
6.1
Manuals 1 to 5 Include Technical Standards Substation Design, Construction Maintenance

Standards for Aerial Bundled Cable etc.
Audit Item
2013 Recommendation
Findings
6.1.1
Review, update and rationalise 33kV

drawings.
Manuals 1-5 are a suite of E-Drawings, reviewed on an As

Needs basis.
All drawings are accessible through SA Power Networks
Intranet and are controlled documents. E-Drawings are
now located in the one location on the Intranet making for
easier staff access.
A hard copy master set is located in the office of the
MNS&P.
Intranet provides links to suppliers drawings where
appropriate.
Index of drawings is located on the Internet and accessible
by contractors.
Each Manual includes a list of drawings and last review
date with last reviewed drawings highlighted for quick
reference.
Review procedure incorporates a Risk Assessment
process.
SA Power Networks has developed standard distribution
design templates and compatible units. This includes
information on labour cost, bill of materials and traffic
control requirements to help improve scheduling and cost
control of projects. E-Drawings are linked into these new
templates of 2015
New templates are being developed as part of a Business
Transformation and Improvement process.
Templates are available on the Intranet.
Nil
6.2
Manual 6 Switching Operators Handbook
Audit Item
2013 Recommendation
Findings
6.2.1
The move to including more pictorial

components in the manual should be
planned, understanding that this will
not be implemented until 2013.
Continue to move across to the new
format as reviewed.
This manual is multifaceted in nature with many

contributors responsible for the various instructions.
Predominantly E-Drawings requiring review on an As
Needs basis.
Has included more pictorial components rather than just
text based to provide clarity to switching operators.
All pictorial pages are on tougher, water resistant pages
for use in the field.
As new equipment is procured, part of the process is to
document the switching requirements, i.e. for the MK7
transformer.
All reclosers have been reviewed in the new format, and
some protection relays are starting to be captured.
Manual includes laminated quick reference sheets that the
crews can take on site, while the full background detail is
contained within the manual.
Sighted reference documents that were noted in the
manual including:
o Incident targets
o Strategic Plan
Advanced Distribution Management System (ADMS) is
being developed as a single user interface for managing
the network and switching. Development over 2 stages:
Stage 1 SCADA; Stage 2 User interface.
Seeking additional reset funding to accelerate the
development of the pictorial format for existing equipment
Continue development and rollout of the

ADMS.
6.3
Manual 7 Network Directives
Audit Item
2013 Recommendation
Findings
6.3.1
Continue with the process of

referencing the Network Directives
Manual in other manuals. If in
electronic form, cross-references are
recommended to be hyperlinked.
Allocate resource to progress review of
Networks Directives to update and
remove any duplication.
Reference to the Network Directives from other SA Power

Networks manuals are generally not hyper linked. This will
be done as manuals are reviewed.
An informal review of NDs to remove any duplication was
in progress and expected to be completed by the end of
April 2012. The resource for this was redirected to another
project, and so progress has temporarily stalled. Really
need a dedicated resource. Unlikely to progress in the
next 12 months.
Updating links within electronic documents is an ongoing
process.
Manager NSP has delegated authority to authorise issue
of NDs.
Control of NDs is guided by procedure, which identifies
required procedures from document generation through to
issue, review etc. This procedure was sighted.
Use of electronic approvals has proved successful.
Continue with the process of referencing the

Network Directives Manual in other manuals.
If in electronic form, cross-references are
recommended to be hyperlinked.
Allocate resource to progress review of
Networks Directives to update and remove
any duplication.
6.4
Manual 8 Bushfire Risk Management Manual
Audit Item
2013 Recommendation
Findings
6.4.1
Complete the full scale review of high

bushfire risk areas.
Manual 8 as a corporate governance document is under

continual review and updating. Procedures appear well
defined, understood and utilised.
Bushfire Management, and therefore Manual 8, is under
constant review for improvement.
A separate Roles and Responsibilities document was created
to describe these at a high level. The Manual is then able to
describe the roles in more detail. Key SA Power Networks
staff and backup staff are nominated.
Pre, during and post event procedures are identified.
Identifies liaison roles with government agencies for
nominated catastrophic days.
A consultancy is in progress to conduct a bushfire loss model
assessment over the SA Power Networks distribution area. A
review of bushfire boundaries will then follow.
A Victorian Powerline Safety Taskforce has been established
to report on bushfire risk practices and the outcomes of the
Royal Commission. External Consultant has been engaged to
review current practices, procedures, communication
practices and the like. SA Power Networks will review these
findings and will feed any relevant items into Reset.
Use of commercial weather company (Weatherzone) to
provide specific and relevant weather information that assists
SA Power Networks in monitoring and predicting high risk
weather events.
A new GIS system call Dekho has been developed, which is
tailored to bushfire management and allows graphical
identification of where the outstanding defects are and what
switching is required to clear. Currently not a live feed but
updated on a weekly basis. Is there any benefit in making this
system a live feed? Feedback is that weekly update is
appropriate, but would suggest move to a live feed to
minimise potential for human error in the weekly updating
process.
SA Power Networks has created an Emergency Management
webpage on their intranet. This page shows past FDL events,
Complete the full scale review of high

bushfire risk areas.
Continue progression of loss assessment
model.
Investigate whether Dekho should be an
upgraded to be a live feed rather than
updated on a weekly basis.
Continue towards SCADA recloser control.
Audit Item
2013 Recommendation
Findings
6.5
media releases from the CFS advising of extreme conditions

and links to the Weatherzone site. All staff have access to this
page.
A spreadsheet tool has been developed internally to capture
wind speed data from the BOM. The tool colour codes the
data to flag any issues and emails these issues to alert
relevant personnel.
Working towards SCADA control for all reclosers, however
this is still a long way off.
Manual 8 has an impact on the content and use of other SA
Power Networks manuals, therefore the continual update and
linkage to other manuals needs careful ongoing management.
Manual 9 Telecommunications Construction Manual
Audit Item
2013 Recommendation
Findings
6.5.1
Document maintenance requirements

as information becomes available.
Suite of E-Drawings. Sign-off is provided by senior Managers

including FS, Network Operations, and Engineering Standards
etc.
E-Drawings are not regularly reviewed/updated due to limited
changes to installation design identified or technological
changes. This is deemed an appropriate level of review.
New Fibre Cable Manual was being developed. Its content will
be dependent on NBN requirements and will be drawing based.
All works associated with telecommunications is managed within
this group (i.e. design, inspections, asset management etc)
Management of the EDrawing review process is by NSP.
NBN assets fall within the Standards group, not within
telecommunications.
NBN e-drawings being developed/managed by Standards Group.
AMPs being developed to match the SA Power Networks
standard format.
Nil
6.6
Manual 10 Electricity Industry of South Australia Acts and Regulations
Audit Item
2013 Recommendation
Findings
6.6.1
Nil.
The Manual contains a link to the SA Parliamentary web site as

well as providing detailed plans prepared by SA Power
Networks of the Bushfire and Non Bushfire Risk Areas. (These
detailed plans are prepared on an individual house block scale
and differ from those in the Regulations for purposes of clarity).
The Bushfire Zones were last reviewed, finalised and issued to
the OTR in December 2010.
Manager NSP reviews Acts and Regulations, assesses changes
and provides appropriate commentary/explanations, to all
manual owners and stakeholders who have access to the
manual.
The asset owner advises of any changes.
SA Power Networks is developing a submission on possible
changes to vegetation regulations. to be submitted to the
OTR.
Information updates are issued to staff by a monthly newsletter.
The Government Gazette is reviewed for minor changes and
where necessary Manual 10 is updated to reflect changes.
All pertinent codes, standards, acts, regulations etc. are easily
accessible via SA Power Networks Intranet.
Manual 10 is accessed from within SA Power Networks Intranet
in the same location as the link to all other codes. The
predominant component of Manual 10 is effectively a copy from
the SA Acts & Regulations, although formatted to SA Power
Networks requirements. SA Power Networks feels that the
manual is important for version control. Only 4 people get a
hardcopy of this manual, and these are people that use it every
day. If the manual was removed, these people might print their
own copies anyway, and then version control would be more
difficult.
Provide submission on possible

changes to vegetation regulations to the
OTR.
6.7
Manual 11 Technical Standard Line Inspection
Audit Item
2013 Recommendation
Findings
6.7.1
Continue move to MRV.

All inspectors to be provided with
Inspection Accreditation Cert 2 Asset
Inspection when the course becomes
nationally accredited.
Develop target milestones for the
review of the Line Inspection Manual.
Complete BFRA inspections by March
2014 and remaining backlog thereafter.
The Manual was last published in October 2012. The review

frequency is 3 yearly; however it can be reviewed at any time to
cover rising issues.
All asset inspectors carry a hard copy of the manual and are
issued with updates.
The manual covers line inspections, investigations and training
of safety inspectors.
The manual covers approximately 25 procedures.
All contracted Line Inspectors have completed Cert 2 Asset
Inspection training and received accreditation.
A Line Inspection Review Committee has recently been
established. This committee will review the manual and identify
areas where the Manual can be made clearer and less
subjective.
The LIRC meets on a monthly basis.
Contract inspectors are audited regularly and the results
reviewed by management. There are several levels of inspector
competency, and the level dictates the frequency of audit.
The asset inspector audit database was sighted. At the time of
the audit there were 14 out of 34 external contractors who are
classified at the unsatisfactory level (some due to interpretation
issues which have been addressed with the contractor or in the
manual). At this level SA Power Networks are required to audit
each inspector on a monthly basis correctly placing pressure on
resources to meet requirements.
The objective would be to have as many inspectors in the top
level as possible to provide confidence in the Line Inspectors
At least 1 external inspector was classified unsatisfactory,
however was not being audited in accordance with the audit
QMS 224 policy due to a temporary resource constraint, which
has since been addressed.
Underground inspections are performed but to a limited extent
(mostly involving checks of transformers, service pits, in-line
with industry practice).
Motion tablets and Toughbooks are used by inspectors for data
capture. The inspection results are uploaded into SAP. The
Close the Contractor audit backlog.

The high number of contracted Line
Inspectors currently in the
Unsatisfactory category provides an
indication that existing practices may
require improvement. Review Line
Inspection processes, practices and
procedures (e.g. training, contractor
management etc) to identify if there are
any practices that require improvement.
Implement improvement practices where
required.
Seek confirmation from Helistar that
these Pre Summer bushfire patrols are
conducted in accordance with the
checklist in M11.
Review Helistar contract and update
agreement to reflect specific pre-summer
patrol checklist requirements if required.
Audit Item
2013 Recommendation
Findings
inspections incorporate a newer risk rating score system

(MRV).
Network Maintenance Manual (M12) drives the Line
Inspection strategies.
Inspection frequency strategy takes into account equipment
anniversary dates.
There is currently a backlog of work (thermography, line
inspections). The initial focus was high bushfire risk areas, and
this was completed end of 2012. The next focus is the bushfire
risk areas. MBFRAs were targeted to be completed by March
2014, however changed inspection procedures using the ESRI
based Priority Asset Tool (PAT) have been slower than
anticipated resulting in a revised BFRA completion by the end
of 2014. Verbally advised that this has been reported to
management.
The use of helidrones for line inspections is now included in
inspection methods. Used for 33kV and 66kV lines, particularly
for suspension insulators that need to be viewed at eye level.
The drones take high resolution images of the asset and these
can then be analysed from the office.
Pre Summer bushfire patrols are conducted upon request by
external contractor Helistar. M11 includes a checklist for these
patrols.
The current agreement QT 1309 was sighted. This agreement
covers a range of services provided by Helistar. The contract
appears to be the original contract, which was recently
extended.
Whilst the feedback during the audit was that the patrols are
undertaken in accordance with M11, and then by default the
referenced checklist, there appears to be no direct reference in
the contract to the checklist in M11.
6.8
Manual 12 Network Maintenance Manual
Audit Item
2013 Recommendation
Findings
6.8.1
Determine the type and extent of

defects as the inspection backlog is
completed.
The coversheet of M12 indicates published in 2012, but Date of

Issue referenced inside M12 are June 2013.
Operational Asset Management Manager (OAMM) is a key
stakeholder in M12, but is not included in the Stakeholder
Organisation Chart.
Manual includes asset management strategies and principal
maintenance strategies.
The manual was last issued in October 2012. The manual will
be reviewed again before the Reset.
The group has been restructured over the last 6 months to help
clarify roles and responsibilities.
The Victorian Bushfire Inquiry identified a number of
recommendations relating to the electricity sector. SA Power
Networks have been monitoring the inquiry and have identified
a number of findings and recommendations and have
incorporated appropriate findings into their maintenance
strategies. These have been incorporated into the current issue
of the manual, and the next review of the AMPs will look to
ensure that all findings have been addressed.
There is an understanding that there is a gap in some Asset
information and is being actively closed.
With an increased inspection regime the number of defects
being identified has increased significantly, resulting in defect
closeout pressure.
Target closeouts are not being achieved because of additional
defects identified.
Without either a change in defect closeout strategy or an
increase in resources and budget targets will not be met.
SA Power Networks in process of reviewing defect close out
strategies with the aim to meet and discuss with the OTR, seek
strategy acceptance before reset submission.
Correct cover sheet publication date

Add the OAMM to the organisational
chart.
Continue with defect management
strategy discussions with the OTR to
achieve agreement.
6.9
Manual 13 Network Emergency Procedures Manual
Audit Item
2013 Recommendation
Findings
6.9.1
Nil.
Covers the different types of emergencies that could possibly

be experienced, the impacts and likely restoration times as well
as a response procedure. Always trying to improve storm
response management.
Outage summary accessible within Intranet.
Event progress reports are located on the Intranet.
Memorandum of understanding (MOU) has been developed
outlining supply restoration commitments across three key SA
Power Networks business groups Field Services, Network
Management and Customer Relations. MOUs have also been
developed with all emergency services (SAPOL, SES, CFS, SA
Ambulance).
Nil
6.10
Manual 14 Safety, Reliability, Maintenance and Technical Management Plan
Audit Item
2013 Recommendation
Findings
6.10.1
Review and update the manual to

comply with the new WHS
harmonisation Legislation.
Manual 14 issue date was August 2013.

Manuals are cross-referenced by hierarchal and a numbered
array. Hierarchy sighted on intranet.
Awareness of SRMTMP requirements was reviewed.
Section 6.1 Performance Indicators reviewed the reporting to
the OTR, or internal. Each PI was checked, with the exception
of the three (3) Performance Indicators in the Technical
Management Indicators Subgroup, the reporting was sighted.
The wording for three SRMTMP Technical Management
Indicators, all relating to voltage, did not match the wording in
the Annual Operations Performance Report to ESCOSA. This
appears to be a relatively minor issue; however the SRMTMP
wording should be updated to reflect the ESCOSA wording.
Review and update wording In SRMTMP

section 6.1 subgroup Technical
Management Indicators to reflect
ESCOSA requirements.
SA Power Networks are aware that AS 5577-2013 Electricity

Network Safety Management Systems has been
published. This standard is not included in the technical
requirements as specified in the Electricity (General)
Regulations 2012 for inclusion in the SRMTMP and
consequently it has not been specifically addressed in the
SRMTMP. It should be noted that in SA Power Networks
opinion, the existing SRMTMP and associated systems and
processes generally comply with the requirements of AS 5577.
6.11
Manual 15 Asset Management Plan
Audit Item
2013 Recommendation
Findings
6.11.1
Decide whether Manual 22 is to remain

a manual.
Ensure that next review of the Asset
Management Plans addresses the
findings from the Victorian Bushfire
Inquiry.
Develop maintenance strategies and
plans for the 6 asset classes.
The overarching Asset Management Plan (Manual 15) is

structured similar to the International Infrastructure
Management Manual (IIMM). This is an industry manual,
equivalent to PAS55.
The overarching AMP Manual (M15) covers processes and
systems and capacity planning processes but not the details of
the individual assets. These are covered in separate asset
AMPs.
M15 will be reviewed by August 2014 as part of the reset
process.
Sitting below M15 are the specific Asset Category Asset
Management Plans.
The structure of the AMPs within SA Power Networks is under
review.
Previously there were 55 individual plans covering all individual
asset components including lighting, meters, cables etc across
the distribution system.
External consultants have been engaged to review and update
the maintenance strategies and the AMPs across 6 key asset
categories.
The 6 asset categories are:
o Poles
o Conductors
o Underground cable
These 6 categories have been selected as they cover over 85%
of total assets.
Completion of these maintenance strategies and inclusion
within Asset Management Plans due for review August 2014.
The individual AMPs have a 5 yearly review cycle, to line up
with the regulatory reset. They will also be reviewed by a third
party.
There is one Asset Management Plan that is still assigned a
Complete the development of the

maintenance strategies and AMPs.
Consolidation of the suite of AMPs.
NSP to review AMP review process and
where necessary manage final review
process to ensure compliance with SA
Power Networks QMS.
Audit Item
2013 Recommendation
Findings
Manual Number, being: Manual # 22 Public Lighting AMP

The Victorian Bushfire Inquiry identified a number of
recommendations relating to the electricity sector. SA Power
Networks were monitoring the inquiry and have identified a
number of findings and recommendations and have
incorporated appropriate findings into their maintenance
strategies. These have been incorporated into the previous
issue of the manual, and the next review of the AMPs will look
to ensure that all findings have been addressed.
The Manager Network Standards & Performance is responsible
for the management of the review programme, with individual
Group Managers responsible for delivery of the reviews.
Development of new AMPs including stakeholder liaison and
feedback across the business has been managed from within
NM. NSP will be looking to ensure appropriate review
processes have been followed.
6.12
Manual 17 Pricing Reference Manual
Audit Item
2013 Recommendation
Findings
6.12.1
Implement change management plan.
Manual issued in January 2014

Reviewed and issued annually with latest pricing information for
use by CSOs, purchasing officers and others.
Manual covers anything requiring a charge for external
services.
Section 4.2 of the manual shows how customer prices are built
up for negotiated distribution services.
The manual includes many common scenarios
Manual includes standard letters, forms etc. to keep customer
use as simple as possible. These standard letters include all
requirements of the Connection Policy and Regs.
SA Power Networks is obligated to provide price for noncontestable works, and also for the SA Power Networks
component of contestable works. Also obligation to charge
customers for upstream contributions, and temporary supplies.
There is now one simplified flowchart/process. (sighted during
the audit) Any job that has been created after 1 February 2013
is required to follow this new process. The connection policy is
being revised meets the requirements of the NECF. This policy
replaces the Distribution Code.
SA Power Networks interpretation of changes to the guidelines
are published on the Intranet.
Job folder viewed for an internal project, indicating template
and procedures from Manual 17 are used.
Prices for Prescribed Services must comply with the NECF.
A change management plan is in place so that people
understand the changes, why they are happening and how they
will be affected.
All project costs/charges are placed in SAP to allow for
historical cost analysis.
Complete the Connection Policy update.
6.13
Manual 18 Network Tariff Manual
Audit Item
6.13.1
2013 Recommendation
Findings
Nil.
6.14
Created in 2007 to explain derivation of network tariffs,

interdependencies with NMIs and metering requirements with
specific information relating to major customers (+160MWhr).
Manual requires annual review prior to SA Power Networks tariff
publication each July.
Section 9 has had some significant changes to reflect NECF. All
titles are now in line with the NER.
Manual now includes costs for import export meters for solar.
Intranet version sighted.
Nil
Manual 19 Substation Inspection
Audit Item
2013 Recommendation
Findings
6.14.1
Update manual with photos as they

become available.
6.15
Last issued in April 2011.

Change of priority system incorporated (P to MRV).
The manual undergoes continual evolvement and update outside
of the nominated review cycles.
The manual provides clear guidelines on inspection procedures
through the use of labelled photographs, with new photos added
as good examples come up.
There are 2 major inspection cycles, in April and October. Prior to
these inspections, NSP meet with inspectors to go through any
changes to the manual.
Continue with photo insertion as

appropriate.
Manual 20 Substation E-Drawings
Audit Item
2013 Recommendation
Findings
6.15.1
Complete modular 1 substation

drawings by December 2013.
Electronic manual only.

Last review May 2011, with name change reviewed in July 2012.
This is a small manual, containing specific drawings for
substations only.
The manual currently contains drawings for modular 3
substations and 33kV over to under pole configurations
Substation Standard Templates (SST) have been developed.
Nil
6.16
Manual 22 Public Lighting Management Plan

Audit Item
2013 Recommendation
Findings
6.16.1
6.17
We recommend the future

management of these two documents
be addressed, with either the
retention of the two separate
documents with appropriate cross
referencing between the two
documents, or one document to
supersede the other.
Decide whether this is to remain a
manual, or remove from list
A separate Public Lighting Management Plan (not on AMP)

explains how Public Lighting system is managed.
Manual 22 is a separate document to the Public Lighting Asset
Management Plan.
The manual covers information, such as tariffs, lighting levels,
strategies/agreements with certain councils.
The manual was reviewed and updated since the 2013 audit.
.Nil
Manual 24 Technical Standards Power Quality
Audit Item
2013 Recommendation
Findings
6.17.1
Complete PV section for the next

issue.
A major review was undertaken in 2010 with the manual being

reissued in May 2011. This included changes to LV planning. The
next review is due May 2014.
Currently working on a PV section for the next issue.
Moving from reactive process to a proactive process. Have hired
an LV planning engineer who is looking at transformers and
trying to forecast when/where they are going to have power
quality and load problems before they occur. A database has
been created for issues that have been found to help manage
them. This has possibly contributed to the quiet summer recently
experienced.
As the manual is technical in nature there are generally few
significant changes from year to year.
Nil
6.18
Manual 25 Distribution Handbook (NPOs Manual)
Audit Item
2013 Recommendation
Findings
6.18.1
Undertake a detailed check of

references to Standards.
We recommend that the next manual
update include cross-referencing of
the tool locations. We understand
that there is a level of junior/new
engineers brought into this group
each year. The cross referencing
would provide for improved tool
accessibility.
This manual is more a reference document than a standards

document. It is quite detailed and includes calculations,
terminology and drawings. The manual covers the underlying
principles for how to design.
The Manual was scheduled for review in March 2010, but this
has not been undertaken as yet. Due to the time and effort
involved for updating manuals 17 and 18 for NECF, this manual
revision has been on hold. The 2004 issue (current version on
the Intranet) was a major rewrite so the next review is not
expected to be too major. It is a ready reference document
(essentially a technical manual) and picks up latest standards.
Calculation tools are accessed via the Intranet. The names of
tools used are noted in the manual; however there is no link or
cross-referencing to the actual location of the tool in the SA
Power Networks system.
It was noted that the manual makes reference to AS3000:2000.
GHD recommends that a detailed check of references to
Standards be undertaken to ensure currency.
There is a strong focus on training with a recent focus on paraprofessional training.
SA Power Networks develops detailed individual training plans
for all staff.
E-Learning tools are continuously being developed, with
approximately 30 E-Learning modules developed to date,
however feedback is that more are required. There is no
reference in the manual to the E-Learning modules. The Works
Management Review group is looking at E-learning across the
business..
Continue focus on development training

of para professionals
Perform a detailed check of references
to Standards to ensure currency
Insert a reference to the E-Learning
modules
6.19
Manual 26 Technical Standard Facilities Access
Audit Item
2013 Recommendation
Findings
6.19.1
Nil.
6.20
Manual issued in October 2012.

No significant changes to this revision. Reference more to
negotiated services in terms of fees.
The manual outlines requirements for third parties to install their
assets on SA Power Networks poles. For example NBN.
Random inspections are undertaken to ensure that procedures
are being followed.
Nil
Manual 27A Asset Access Manual
Audit Item
2013 Recommendation
Findings
6.20.1
Continue to add to the FAQ section

as queries arise.
Manual issued in November 2012.

Manual 27A accessed via Intranet and is a joint ElectraNet/ SA
Power Networks manual, identifying joint ownership.
2 yearly review cycles allow sufficient time for all parties to
review. The manual is updated as appropriate by SA Power
Networks / ElectraNet. Reviews of the manual also include input
from major contractors.
Licences are renewed annually. Staff are required to undertake a
classroom style training session every 3 years, with an online
refresher every 12 months.
The training centre manages the online training via the Learning
Management System (LMS).
Feedback received from Field staff and is incorporated into the
manual as appropriate.
Appendices contain numerous ElectraNet and SA Power
Networks documents. Manual provides hyperlink from text
sections to Appendix Documents. These Appendix documents
are unique to this document and are located within the document.
A Frequently Asked Questions (FAQ)/User guide section has
been developed, however there are only a few FAQs
incorporated at this stage. Work is continuing on this.
Continue to add to the FAQ section as

queries arise.
6.21
Manual 28 Technical Standard Substation Design Manual
Audit Item
2013 Recommendation
Findings
6.21.1
6.22
Continue phase out of this manual.

Set a target date for complete phase
out.
Substation Manuals (28 & 29) are being replaced by a single

manual (35).
Refer Manual 35 comments.

Set a target date to finalise the manual
phase out.
Manual 29 Technical Standard Substation Construction
Audit Item
2013 Recommendation
Findings
6.22.1
6.23

Set a target date for complete phase
out.
See comments for Manual 28 above.

Set a target date to finalise the manual
phase out.
Manual 30 Technical Standard Substation Maintenance
Audit Item
2013 Recommendation
Findings
6.23.1
Complete the improved Information

Management System. (associated
with the Network Asset Management
group).
Manual issued in September 2009. Due for review in 2014,

however Manual 19 currently has priority over this manual.
The review will take place over 1 3 years as major changes are
required. This years plan is to determine the scope.
SA Power Networks are currently working on development of
improved Information Management System.
Information capture has improved significantly, also need to
improve the system to ensure that the information stays
consistent.
Complete the improved Information

Management System.
6.24
Manual 31 Switching Manual
Audit Item
2013 Recommendation
Findings
6.24.1
Issue manual update.
Current version is June 2013.

Annual review is considered by SA Power Networks as
appropriate.
The manual contains the rules, policies and guidelines with
regards to switching. High level document. The switching
operators handbook (Manual 6) then details the how to.
Section 4.2 identifies roles and responsibilities
Most switching is undertaken by SA Power Networks staff.
Switching by contractors can only be undertaken by licensed
contractors working in an endorsed organisation. There are 3
th
endorsed contractors, plus a 4 with restricted endorsement.
Contractor endorsement is tailored for the work undertaken.
Training is required every 3 years, and this includes a
competency evaluation.
Network Control will be conducting an internal review of license
management process with objective to simplify.
Manual reviewed and referenced documentation/manuals etc.
inspected.
All Bushfire Switching Plans are prepared annually pre-season
and reviewed by Field Services. If FS determines new sheets are
necessary, they will write them.
Sighted the use of the Switching Outage Diary System (SODS)
Endorsement last for 3 years. Re-endorsement requires review of
contractors systems and performance
MNC on ESCOSA Switching Manual Review Committee
Referenced documents sighted include
o Transmission Agreement
o Switching Plan for job at Angus Creek
o NSP 136059 + SSP 51947
o ESCOSA Switching Manual
o Switching Briefing Checklist
o Switching Program with Protection Settings Memo
Conduct an internal review of the license

management process.
6.25
Manual 32 Service and Installation Rules
Audit Item
2013 Recommendation
Findings
6.25.1
Update hard copy in file.

Reach agreement with the OTR on
sections that require approval from
them.
Last issued September 2012. Need to ensure that any hard

copies are updated as appropriate. Sighted draft version dated
March 2013, which has been issued to OTR for approval.
Agreement with OTR achieved but held up with Department for
Manufacturing Innovation, Trade, Resources and
Technology.(DMITRE)
SA Power Networks to meet with the Energy group in DMITRE to
resolve issue of meter contestability.
Document outlines SA Power Networks and consumer
obligations at the High and Low Voltage connection points.
There has recently been a significant change under the
Regulations, where the OTR is now required to approve all safety
components of the document. Currently identifying and agreeing
with OTR the sections that will require approval from them.
Rules have been aligned with a similar Victorian document that
covers their 5 separate Power Authorities, i.e. the framework is
based on this Victorian Model; with modifications to suit the
different State based requirements. The manual has been
standardised as much as possible.
SA Power Networks provide an Annual Road show to present
the Manual to contractors around the state.
Updates are generally driven by feedback from the industry, with
OTR and NECA included providing feedback.
Reach agreement with DMITRE
6.26
Manual 33 Non Network E-Drawings
Audit Item
2013 Recommendation
Findings
6.26.1
Nil.
6.27
Electronic manual only.

Refers to out of network or off-grid E-Drawings such as small
townships, aboriginal land etc.
Recently updated to include some NBN requirements. Some
further drawings have been issued to NBN for comment. These
wont be included in manual until comments have been received.
A review period has not been specified in the Manuals Review
document. This is because most work is done with standard EDrawings and the non-network drawings are for those odd
occasions when non-standard equipment is required. The
special drawings may later be transferred across to an E-drawing
as required.
Nil
Manual 34 Special Purpose E-Drawings
Audit Item
2013 Recommendation
Findings
6.27.1
Nil.
Similar to Manual 33 above, but for special projects generally for

a single site. MNS&P approval is required to use any of the
drawings elsewhere.
Few special drawings are produced and plans are placed on
Intranet as required.
Last revision October 2012.
Nil
6.28
Manual 35 Substation Standards Manual
Audit Item
2013 Recommendation
Findings
6.28.1
Continue phase out of Manuals 28

and 29.
6.29
Manual 35 is basically a suite of standards that can be

individually updated and cover both design and construction.
Over time it will replace Manuals 28 & 29.
The manual addresses areas that have not been or are not
sufficiently addressed in Manuals 28 & 29, including the
incorporation of national and international standards.
There is indication in this manual identifying order of precedence
(i.e. Manual 35 before Manuals 28 & 29).
This manual is currently transferring ownership to the centralised
standards group and will be reviewed by this new group. There is
a transition plan with current document owners to maintain
consistency.
The document is currently quite wordy, and drawings are planned
to be included in order to simplify the manuals.
Work on this manual is on hold at the moment.
Continue phase out of Manuals 28 and

29.
Manual 36 Insulation Coordination & Over Voltage Protection Standard
Audit Item
2013 Recommendation
Findings
6.29.1
Nil.
Manual was issued in July 2012 after an extensive review.

Everything no longer relevant has been removed.
Manual available in electronic format only.
3 yearly review cycle.
Nil
6.30
Manual 37 Vegetation Clearance Manual
Audit Item
2013 Recommendation
Findings
6.30.1
Nil.
Objective of manual is to ensure that SA Power Networks meet

the obligations under the Act and Regulations.
The Network Directive that confirms cutting compliance targets
was sighted. There are no numerical value targets, the ND
identifies reasonable steps. These are audited annually by
independent consultant.
Constantly being revised, last issued in Nov 2013
Manual was first put together in 2011/2012 to address
requirement for structured management system.
Currently making changes to the auditing regime, moving from a
3 yearly cycle to an annual cycle. Different scoping and cutting
parameters to be included.
Contract specifications are under review.
Vegetation management strategies are under review, including
frequencies, scope, technologies, etc.
A new portal for automatic uploading of ATS data into SAP is
being built. Due for completion mid-2014.
The following documents were sighted:
Complete contractor upload portal
EMG approval of the 2013 Cyclic Plan (Appendix 8

Form)
Cutting contractor report.
Customer complaint procedures & OTR customer

complaint closeout
6.31
ND A8 Post Interruption, Emergency Cutting.
The main stakeholder managing the vegetation clearance was

fully across the requirements of the manual, and acts and
regulations.
Manual 40 Technical Standard Civil Construction and E Drawing Manual
Audit Item
2013 Recommendation
Findings
6.31.1
Nil
Recently updated, with minor changes released in November

2012.
Refers to Civil works associated with trenching, footings and
other works below the ground.
Nil
Has been developed with industry consultation.

The manual has been developed for specific contracts.
Document has now been placed on the Intranet.
7.
Review of Specific Areas Requested

by the Office of the Technical
Regulator (OTR)
7.1
Review Requirements
At the request of the OTR, audits sometimes include specific review of nominated areas of the
SRMTMP. No request was made by the OTR for the 2014 audit.
8.
Conclusions
The following is a list of the key findings and recommendations:
1. Compliance with the General Audit Requirements
It was found that issues identified in the 2013 review (mainly minor) have been either attended
to or are being progressed.
Areas of compliance from previous audits were generally found to be satisfactory and some
additional findings have been referenced. As with previous reviews, this is not necessarily a
major issue however, because the majority of the recommendations are directed at procedural
improvements that can be undertaken in the longer term.
The previously identified inspection backlog continues to be addressed with MBFRAs targeted
for completion by the end of 2014. NBFRAs are targeted for completion by 2018. This
increased inspection regime has however resulted in an increase in the number of defects being
identified, which will require either a change in the defect management strategy or an increase
in funding in the next Reset to ensure that they are adequately managed. We understand that
SA Power Networks will be discussing the defect management strategy with the OTR to achieve
agreement and will be seeking appropriate funding to complete the inspections and the
identified defects in the next regulatory period.
Accessibility to information contained on the Intranet has seen continual improvement, with
documents and manuals being located in a more user friendly system. All personnel
interviewed were able to navigate easily through the Intranet and locate the manuals,
procedures, directives, policy documents and the like where referenced within the manuals of
the SRMTMP.
Roles and Responsibilities seem well understood, and all staff interviewed were familiar with
their job descriptions and able to refer to other documents that place requirements on them.
The introduction of new, nationally harmonised WHS legislation on 1 January 2013 necessitated
an update of business documentation and practices to ensure that the business meets its
obligations under this new legislation. On the whole it appears that SA Power Networks have
changed the majority of their documentation and practices, with only exceptions in instances
such as minor WHS acronym referencing and the like. These are not considered material and
are to be updated at the time of the next manual cyclic review.
Staff interviewed highlighted a number of improvements that have occurred over the last 12- 24
months.
2 Findings on Previous Recommendations
There are a number of recommendations that are the same as previous years
recommendations, with some recommendations going back more than several years. These are
either considered to be a work in progress, or have been identified by SA Power Networks as a
lower priority item.
3 Review of Individual Manuals
The SRMTMP manual reviewed for this audit was the August 2013 issue.
There has been some significant improvements and updating of manuals over the last few years
for a number of reasons, including:
Preparation for the 2015 2020 Network Distribution Determination (reset);
The changing regulatory environment such as the nationally harmonised WHS legislation;
Risk reduction;
Greater emphasis on either simplifying or clarifying instructions and procedures; and
The rollout of the NBN.
The reset preparation in 2013 and 2014 has seen significant works on the review and updating
of a number of manuals including;
Manual 12 (Network Maintenance Manual); and
Manual 15 (Asset Management Plan) and the suite of category AMPs that sit under M15.
As the reset preparation is ongoing at the time of this audit, the changes were incomplete.
There are a few manuals (28 and 29) that are being progressively phasing out.
4 Review of Specific Areas Requested by the Office of the Technical Regulator (OTR)
The OTR did not request any additional review for the 2014 audit.
Conclusions
Overall it is considered that adequate and effective processes have been established that
demonstrate SA Power Networks compliance with the SRMTMP and that the organisation has
embraced the principles outlined in this and previous audits.
The majority of the issues raised are considered minor, are procedural in nature and are
considered to be a work in progress. While a number of issues appear to be occurring from year
to year, they are considered to be minor in nature. Explanations for reasons are contained
within the body of this report. Many of these are progressing or will be progressed in the coming
years.
The inspection backlog continues to be addressed with MBFRAs targeted for completion by the
end of 2014. We understand that SA Power Networks will be discussing the defect management
strategy with the OTR to achieve agreement and will be seeking appropriate funding to
complete the inspections and the identified defects in the next regulatory period.
There have been a number of other practices and procedural improvements driven by changes
in the regulatory environment, improvement in safety practices or general procedural
improvements. It would appear these changes have been adopted as part of standard business
practices.
The preparation for the 2015-2020 reset is resulting in some significant changes to some of the
manuals and SA Power Network practices. The majority of these are in the areas of strategic
asset and maintenance management. The manuals and associated strategies and practices are
still under review and will feed into the reset submission
Appendices
Appendix A Manuals Review 2014
MANUALS REVIEW 2014

Network Standards and Performance
Man
No.
Manual Name
NSP
Manual
Last
Review
Next
Officer
Owner
Review
Period
Review
& Issue
Jan
Feb
Mar
ABC/CCT Construction Drawings
H Richards
MNSP
Ongoing
As req'd
As req'd
33kV,SWER, 66kV Construction Drgs
H Richards
MNSP
Ongoing
As req'd
As req'd
2A
132kV Const. Drawings (Intranet only)
Issue
H Richards
MNSP
Ongoing
As req'd
As req'd
H Richards
MNSP
Ongoing
As req'd
As req'd
Issue
3 Vol 2 O/H E Drgs - 11kV & Pole Footings
MNSP
Ongoing
As req'd
As req'd
Issue
H Richards
MNSP
Ongoing
As req'd
As req'd
Issue
Cable Jointing Manual
H Richards
MNSP
Ongoing
As req'd
As req'd
Public Lighting Const'n Drgs
H Richards
MNSP
Ongoing
As req'd
As req'd
Issue
Switching Operators Handbook
H Richards
MNC
Ongoing
As req'd
As req'd
Issue
Network Directives Handbook
H Richards
GMNM
Ongoing
As req'd
As req'd
Bushfire Risk Management Manual
H Richards
MEM
Aug-13
1 Yr
Jul-14
Telecommunications Const'n Drgs
H Richards
MNPl
Ongoing
As req'd
As req'd
10
Electricity Act & Regulations
H Richards
MNSP
Jun-13
1 Yr
As req'd
11
Line Inspection Manual
H Richards
MNAM
May-13
3 Yr
Jun-15
12
Network Maintenance Manual
H Richards
MNAM
Oct-12
3 Yr
Sep-15
13
NM Emergency Response Manual
H Richards
MEM
Oct-13
1 Yr
Aug-14
14
Safety, R, M & Tech Management Plan
H Richards
GMNM-MNSP
Aug-13
1 Yr
Feb-14
15
Network Asset Management Plan
H Richards
GMNM-MNSP
Jan-13
1 Yr
Aug-14
17
Pricing Reference Manual
H Richards
MCS
Jan-13
1 Yr
Feb-14
18
Network Tariff & Negotiated Services
H Richards
MCS
Jun-13
1Yr
Mar-14
19
Substation Inspection
H Richards
MNPl
Apr-11
2 Yr
Apr-14
20
Substation E-Drawings (ESUB___)
H Richards
MNSP
Ongoing
As req'd
As req'd
22
Public Lighting Management Plan
H Richards
MNAM
Apr-13
5 yr
Apr-18
24
Power Quality Manual
H Richards
MNPl
May-11
3 Yr
May-14
25
Distribution Handbook for NPOs
R Gore
MCS
Nov-04
3 Yr
Apr-14
Progress
Progress
Facilities Access
H Richards
MNSP
Oct-12
1 Yr
Mar-14
Review
Issue
Asset Access Manual
H Richards
MNSP
Jun-12
2 Yr
Jun-14
28/29 S/Stn Design & Contn Manual
H Richards
MNSP
Ongoing
Ongoing
Ongoing
Progress
Progress
30
Substation Maintenance
H Richards
MNPl
Sep-09
5 Yr
Aug-14
31
Switching Manual
H Richards
MNC
Jun-13
1 Yr
Jun-14
32
Service & Installation Rules
B Gore
MNSP
Sep-12
1 Yr
Mar-14
33
Non-Network 'E' Drawings (E-NN____)
H Richards
MNSP
Ongoing
As req'd
As req'd
34
Special Purpose E drawings (E-SP___)
H Richards
MNSP
Ongoing
As req'd
As req'd
35
Substation Standards Manual
H Richards
MNSP
Ongoing
As req'd
Ongoing
36
Insulation Co-ordination & Overvoltage Protection
H Richards
MNSP
Jul-12
3 Yr
Jul-15
37
Vegetation Management Manual
H Richards
GMNM-GMFS
Nov-13
1 Yr
Aug-14
40
Civil Construction E-Drawing Manual
H Richards
MNSP
Ongoing
As req'd
As req'd
41
Distribution Standard Templates
B Mensforth
MNSP
Ongoing
Ongoing
Ongoing
Progress
Issue for Ext.
Approval
Ext. Approved for
Issue
In progress
Issued for External
Approval
Ext. Approved for Issue
Jul
Aug
Sept
Oct
Nov
Issue
Issue
Issue
Issue
Dec
Issue
Issue
Issue
Review
Issue
Issue
H Richards
27A
Year 2014
Jun
Issue
Underground Const'n Drgs Vol 1 & 2
26
May
Issue
3 Vol 1 O/H E Drgs - General, LV & Services
4A
Apr
& Issue
Issued: 20/02/2014
Progress
Issue
Issue
Issue
Issue
Issue
Issue
Issue
Issue
Issue
Review
Review
Progress
Issue
Progress
Progress
Progress
Issue
Progress
Progress
Review
Progress
Issue
Progress
Progress
Issue
Issue
Issue
Review
Progress
Issue
Review
Review
Review
Review
Issue
Issue for Ext.

Approval
Ext. Approved
for Issue
Issue
Progress
Progress
Progress
Progress
Final Issue
Progress
Issue
Progress
Progress
Progress
Issue for
Approval
Review
Progress
Progress
Issue
Review
Progress
Progress
Progress
Issue
Issue onto NSP intranet site monthly or as required
Review
Progress
Progress
Issue
Progress
Progress
Review
Progress
Progress
Issue
Review
Progress
Progress
Issue
Progress
Progress
Progress
Progress
Progress
Progress
Progress
Review
Progress
Progress
Issue
Review
Progress
Progress
Issue
Issue

Review
Progress
Progress
Issue
Review
Compl. Man. Assmt.
Issue
Planned date of issue
Unpln'd
Unplanned Issue
Review
Completed Review
Issue
Completed Issue
Unpln'd
Comp'd Unplanned Issue
Issue
Owner Re-Sched.
Review
Owner Re-Sched.
Issue
Re-Sched. Issue Completed
WARNING: Printed copies of this document ARE DEEMED UNCONTROLLED. The most up-to-date version is located on the intranet.
Issue
ASSET MANAGEMENT PLANS REVIEW 2014

Network Standards and Performance
AMP
No.
AMP Name
NSP
Officer
AMP
Last
Owner Review
& Issue
Review
Period
Next
Review
& Issue
1.1.01
Distribution System Planning Report
H Richards
MNPl
May-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
2.1.01
Reliability Management
H Richards
MNSP
Mar-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
2.1.02
Network Security & Control
H Richards
MNC
May-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
2.1.03
KI Sub-Transmission Electricity Supply
H Richards
MNPl
Aug-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
2.1.04
Fast Restoration Plant (Mobiles)
H Richards
MNPl
Mar-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
2.1.07
CBD
H Richards
MNAM
Aug-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.0.01
Cond. Monitoring & Life Assment Methodology
H Richards
MNAM
May-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.01
Distribution Transformers
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.03
Ground Level Switchgear
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.05
Poles
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.06
Overhead Line Components
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.07
Overhead Switches & Line Fuse Bases
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.08
Low Voltage Services
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.09
Underground Cables
H Richards
MNAM
Jul-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.10
Overhead Conductor
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.13
Reclosers & Sectionalisers
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.18
Distribution Earthing
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.19
Voltage Regulation - Regulators & Capacitors
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.1.20
Ancillary Assets
H Richards
MNAM
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.01
Substation Power Transformers
H Richards
MNPl
Mar-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.02
Instrument Transformers
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.03
Substation Surge Arresters
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.05
Substation Circuit Breakers
H Richards
MNPl
Apr-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.07
Substation Capacitor Banks
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.08
Substation Batteries & Chargers
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.10
Substation Earth Systems
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.13
Mobile Substations
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.14
Protection & Control
H Richards
MNPl
Aug-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.16
Substation Civil - Buildings & Structures
H Richards
MNPl
Mar-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.17
Substation Air Break Switches
H Richards
MNPl
May-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.20
Wdvle, Chelt. & QEH Substn Surge Arresters
H Richards
MNPl
Aug-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.2.21
Stand-by Power Station(s)
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.3.01
Microwave Radio
H Richards
MNPl
Feb-13
5 Yr
May-20
3.3.02
Telecommunications DC Systems
H Richards
MNPl
Jul-13
5 Yr
May-20
3.3.03
Pilot Cables
H Richards
MNPl
Feb-09
5 Yr
Aug-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.3.04
Fibre Optic Cables
H Richards
MNPl
Feb-09
5 Yr
Aug-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.3.05
Miscellaneous Radio Systems
H Richards
MNPl
Feb-13
5 Yr
Feb-20
Jan
Feb
Mar
Apr
May
Year 2014
Jun
Jul
Aug
3.3.06
Mobile Radio
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.3.07
Business & Operational Telephony
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.3.08
Telecommunications Network Mgmnt Syst
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.3.10
SDH Network
H Richards
MNPl
Feb-13
7 Yr
Feb-20
3.3.11
PDH Multiplexing
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.3.13
Telecommunication Structures
H Richards
MNPl
Aug-09
5 Yr
Aug-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.3.14
Telecommumncation Bearer Network
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
3.4.01
Metering
H Richards
MNAM
May-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
4.1.01
Substation Oil Containment
H Richards
MNPl
Feb-09
5 Yr
Mar-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
4.1.02
PCB
H Richards
MNPl
Feb-09
5 Yr
Aug-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
4.1.03
Distribution Environmental
H Richards
MNAM
Sep-09
5 Yr
Dec-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
4.1.05
Substation Fire Walls, Sound Walls
H Richards
MNPl
Apr-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
5.1.02
Elizabeth Transformer Stations
H Richards
MNAM
Feb-09
5 Yr
Dec-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
5.1.03
Substation Fences & Security
H Richards
MNPl
Feb-09
5 Yr
Aug-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
5.1.05
Substation Lighting
H Richards
MNPl
Feb-09
5 Yr
Jun-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
5.1.06
Line Clearance
H Richards
MNAM
Feb-09
5 Yr
Dec-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
5.1.07
Asbestos
H Richards
MNPl
Feb-09
5 Yr
Jul-14
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
6.1.02
Public Lighting
H Richards
MNAM
Feb-09
5 Yr
Dec-13
Review
Progress
Progress
Issue for Approval
Progress
Progress
Progress
Final Issue
Progress
Issue for AER
Approval
In progress
Issued for
External
Approval
Review
Compl. Man. Assmt.
Issue
Planned date of issue
Unpln'd
Unplanned Issue
Review
Completed Review
Issue
Completed Issue
Unpln'd
Comp'd Unplanned Issue
Issued: 13/02/2014
Sept
Oct
Issue
Owner Re-Sched.
Review
Owner Re-Sched.
Issue
Nov
Dec
Re-Sched. Issue Completed
WARNING: Printed copies of this document ARE DEEMED UNCONTROLLED. The most up-to-date version is located on the intranet.
Appendix B Interview Schedules
Interview Schedules
Name
Title
Interview
Date
Manuals
Reviewed
Stephen Jolly
Manager Customer Solutions
24/03/2014
M17, M18, M25
David Pritchard
Manager Network Planning
24/03/2014
Neil Ridings
Substation Planning Manager
M19, M24, M27A,

M30
Paul Driver
Network Manager Quality of

Supply
24/03/2014
M37
Norrie Balacco
Other
Various
questions
Geof Axon
Telecommunications Planning
& Engineering Manager
27/03/2014
M9
Matthew Napolitano
Network Control Manager
27/03/2014
M6, M31
Michael Edmonds
Switching Operations Manager
Various
questions
Frank Crisci
Manager Emergency
Management
27/03/2014
M8, M13
Various
questions
Jehad Ali
Manager Network Standards &

Performance
31/03/2014
M1-M5, M7, M10,

M14-15, M20,
M26, M28,
M29,M32-M36,
M40
Various
questions
Shane Venning
Operational Asset
Management Manager
31/03/2014
M12, M22
Various
questions
Michael Bache
Inspection Supervisor
31/03/2014
M11
Rocco Logozzo
Network Performance &

Regulatory Manager
1/04/2014
Various
questions
David Ficken
Manager Metropolitan
Operations South
1/04/2014
Various
questions
Appendix C Acronyms
Acronyms
Acronym
Definition
ADMS
Advanced Distribution Management System
AEMO
Australian Energy Market Operator
AMP
Asset Management Plan
AMIS
Asset Management Information System
APRC
Asset Performance Review Committee
BSP
Bushfire Switching Plan
BSR
Bushfire Switching Request
CaMS
Construction and Maintenance Services
CAR
Corrective Action Request
CoC
Certificate of Compliance
NM
Network Management
EMG
Executive Management Group
ENA
Energy Networks Association
ESAA
Energy Supply Association of Australia
ESCOSA
Essential Services Commission of South Australia
ETAC
Electrical Technical Advisory Committee
FDL
Fire Danger Level
FS
Field Services
GIS
Geographical Information System
HBFRA
High Bushfire Risk Areas
IEC
International Electrotechnical Commission
IIMM
International Infrastructure Management Manual
IPWG
Inspection Planning Working Group

(Group superseded by new APRC)
JSWM
Job Safe Work Methods
JSWP
Job Safe Work Procedure
LiDAR
Light Detection and Ranging
LMS
Learning Management System
MBFRA
Medium Bushfire Risk Area
MDT
Mobile Data Terminals
MNC
Manager Network Controls
MNSP
Manager Network Standards and Performance
MoU
Memorandum of Understanding
MRV
Maintenance Risk Value
NATA
National Association of Testing Authorities
NBN
National Broadband Network
NBFRA
Non Bushfire Risk Area
NCP
Network Contingency Plan
ND
Network Directive
NECF
National Energy Customer Framework
NMM
Network Maintenance Manager
NOC
Network Operations Centre
NoI
Notice of Intent
Acronym
Definition
NPO
Network Project Officer
NSP
Network Switching Plan
NSP
Network Standards & Performance
OAMM
Operational Asset Management Manager
OMS
Outage Management System
OTR
Office of the Technical Regulator
PI
Performance Indicator
PSSU
Power System Simulation Unit
QMS
Quality Management System
R&PQWG
Reliability and Power Quality Working Group
RCA
Root Cause Analysis
RCM
Reliability Centred Maintenance
RF
Radio Frequency
SAIDI
System Average Interruption Duration Index
SAIFI
System Average Interruption Frequency Index
SCADA
Supervisory Control and Data Acquisition
SCONRRR
Steering Committee on National Regulatory Reporting Requirements
SODS
Switching Outage Diary System
SPS
Service Performance Scheme (otherwise known as the STPIS)
SRMTMP
Safety Reliability Maintenance & Technical Management Plan
SST
Substation Standard Template
TS
Training Services
WHS
Work Health and Safety
WMP
Works Management Program
WMR
Works Management Review
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Attachment 20.

may only be used and relied on by SA Power Networks;

A review of general company compliance to ensure SA Power Networks general

Preparation for the 2015 2020 Network Distribution Determination (reset);

Greater emphasis on either simplifying or clarifying instructions and procedures; and

The rollout of the NBN.

Manual 12 (Network Maintenance Manual); and

Scope of Work ................................................................................................................................ 2

Review Methodology ...................................................................................................................... 3

Compliance with General Audit Requirements .............................................................................. 5

Overview of Documents Control .......................................................................................... 6

Compliance Audit of Network Operations ............................................................................ 9

Compliance Audit of Maintenance Management ............................................................... 16

Compliance Audit of Safety and Technical Construction Management ............................ 22

Compliance Audit of SA Power Networks Performance Indicators ................................... 32

Findings on Previous Recommendations .................................................................................... 36

Findings on Audit of Document Control - Policies and Procedures /

Findings on Compliance Audit of Network Operations ...................................................... 41

Findings on Compliance Audit of Maintenance Management ........................................... 42

Findings on Compliance Audit of Safety and Technical Construction

Findings on Compliance Audit of SA Power Networks Performance Indicators ............... 51

Review of Individual Manuals....................................................................................................... 52

Manuals 1 to 5 Include Technical Standards Substation Design,

Manual 6 Switching Operators Handbook ...................................................................... 54

Manual 7 Network Directives .......................................................................................... 55

Manual 8 Bushfire Risk Management Manual ................................................................ 56

Manual 9 Telecommunications Construction Manual ..................................................... 57

Manual 10 Electricity Industry of South Australia Acts and Regulations ........................ 58

Manual 11 Technical Standard Line Inspection ........................................................... 59

Manual 12 Network Maintenance Manual ...................................................................... 61

Manual 13 Network Emergency Procedures Manual ..................................................... 62

6.20 Manual 27A Asset Access Manual ................................................................................. 70

Review Requirements ........................................................................................................ 78

A review of general company compliance to ensure SA Power Networks general

A more detailed scope of work is outlined in Section 2 of this report.

Documents referred to in the SRMTMP are complete, accessible and current;

Management controls detailed in the SRMTMP are effectively implemented; and

SA Power Networks Intranet

Policy and Guidelines documents

Works Programs and Worksheets

Registers and Records

Critical System Audits

Contractor Review & Endorsement documentation

Substation Security Access Register

Monthly Standards update newsletter

Standards and Regulations

Compliance with General Audit

Documents referred to in the SRMTMP are complete, accessible and current;

Management controls detailed in the SRMTMP are effectively implemented; and

Overview of Documents Control

Policies and Procedures / Documentation / Records / Management Control

How does the

Continue to encourage the use of

How is the currency

Is there a need for

What are the issues

Continue the phase out of

Continue the manual review to

Compliance Audit of Network Operations

Minor updating of manuals to

Are the legislative

SA Power Networks may be in breach of licence requirements.