Monique

So no need to worry, you will get your musical instrument, that is a guarantee f
rom us
23:25:24
Alright. Thank you for your patience and understanding.
23:25:35
Is there anything else I can help you today?
23:25:53
yes please wait a momemt
23:27:03
Okay
23:27:12
I am just here to assist
23:27:21

you

Just take your time

23:28:57
i'm sending you two images for you to see the diference in the values.
23:30:28
Okay.
23:30:54
What kind of evidence do i need to provide for different claims?
Photos and video showing the exact item you received with the shipping receipt i
n the background are preferred. If you have not received your item because the l
ocal customs has not released your package, please upload a photo(s) of the offi
cial notice from the customs or post offices. More information, please click: ht
tp://help.dhgate.com/help/buyerhelpen.php?catid=3303&artid=BD4E28A5B7AEEB64E0401
0AC0B647863#help_php-listmiddel-2
23:31:39
23:31:39Download
23:31:50Download
Image2 is the screen that opens when i click on the circle of image 1
23:31:58
i think the prices should be the same. Can you explain me that diference?
23:34:09
Yes sure.
23:34:21
Kindly wait
23:34:36
1579759923
23:35:51

you only pay for

USD 24.08

So that is the correct price

23:36:00
Hi.
23:36:18
I do not mean to rush you but I just want to make sure, are you still there?
23:36:20
yes
23:36:35
Welcome to DHgate. We would like to invite you to visit DHport our new affiliate
d website with best-quality items at 30-50% lower prices. Don t miss out on our on
going promotions for E-cigarettes and Cellphones and Accessories product. Regist
er now and start your new buying experience, please visit: www.DHport.com
Hi this is Monique from Dhgate Customer Service, can I have your name and order
number please?
23:38:18
Hi.
23:38:22
i was chating with Janna and the connection shut down. Can i chat with Janna?
23:39:17
Let me check on her.
23:39:32
Janna, is not available as of now. However I am here to assist you. Is it regrad
ing the price of the item?
23:40:29
23:42:39image1.jpgDownload
23:42:49Download
well, today i bought some itens from seller factorypifa and now the store has di
sapeared and also i'm sending you two images with a diference on the itens price
s.
23:42:57
Thank you.
23:42:58
Can I have your order number for me to check?
23:43:01
Image2 is the screen that opens when i click on the circle of the image1
23:43:39
1579759923. also i bought more 3 itens 1579759436, 1579759342, 1579757122
23:45:16
Thank you for the information.
23:47:37
It could be that the seller is still modifying the item price since it is sold o

ut.
23:49:44
do you think there is any evidence of scam scheme. This is very strange. The sto
re is empty.
23:51:07
No, there is no scam. If you will not receive what you have ordered, you can ope
n a dispute to request a refund or replacement.
23:52:19
The seller is obliged to honor what is being posted when you made the order.
23:52:38
I've bought some itens from Aliexpress and this never hapenned...
23:53:25
I sincerely understand your side on this matter. This seller will be investigate
d on this.
23:54:11
Ok. Can you please mantain me informed about?
23:54:56
The investigation will be done by our safety team. Please keep on checking on th
e seller's site for updates.
23:56:13
OK.Thank you
23:56:42
You're welcome! It's my pleasure to help a valued customer like you.
23:57:21
For the meantime, is there anything else I can help you with?
23:57:23
No, thanks
23:57:48
I'm glad, I was able to assist you with your concern today,Thank you for contact
ing DHGate. Have a great Day! Take care!