Waiter: Do you have a reservation?

Customer: _______________________________________
Waiter: How many people are in your party?
Customer: ________________________________________
Waiter: What would you like to order?
Customer:________________________________________
Waiter: Would you like a drink with that?
Customer: _______________________________________
Waiter: Im sorry, we dont have any left. Is there anything else youd like?
Customer:_______________________________________
While eating the food
Waiter: How is your meal?
Customer: ______________________________________
After meal
Waiter: Would you like some dessert or coffee?
Customer: _______________________________________
Finished eating
Customer: Can we have the bill please?

Sales person: Hi! Can I help you?

Customer: Yes, Im looking for..? (shoes, running shoes, soccer boots, sneakers)
Sales person: What size would you like?
Customer: .?
Sales person: What colour would you prefer?
Customer:..
The sales person gives the customer some shoes but theyre too small.
Customer:
Sales person: Okay, Ill get a bigger pair.
The customer wants to know the price.
Customer.?
Sales person: Theyre $50.
Customer wants to buy them.
Customer:..

Scenario one Looking for something

Customer: Excuse me. Do you have any ____________?
Shop Assistant: Yes, they are next to the ________________. Do you know where that is?
Customer: Yes, I think so. Thanks!
Shop Assistant: No problem.
Scenario two No stock
Customer: Excuse me. Do you have any ____________?
Shop Assistant: Im not sure. Ill go and check.
Customer: Thanks.
Shop assistant goes away and then returns
Shop Assistant: Im sorry, we dont have any.
Customer: No problem. Thanks anyway.
Shop Assistant: Youre welcome.

Scenario one Asking for Directions

Lost Person: Excuse me. Do you know where _______________ is?
Passer-by: Yes, its next to the bank. Go straight one block, turn left and go straight 100 metres.
Its on your left.
Lost Person: Thank you very much!
Passer-by: No problem.
Scenario two No help
Lost Person: Excuse me. Do you know where _______________ is?
Passer-by: Im sorry; I dont know where it is.
Lost Person: No problem. Thanks anyway.
Scenario three Too far
Lost Person: Excuse me. Do you know where _______________ is?
Passer-by: Oh, its very far from here.
Lost Person: Oh, okay. How can I get there?
Passer-by: Its about 30 minutes on foot. You should take a taxi.
Lost Person: Okay, thanks for your help.

Scenario one Reserving a Room

Receptionist: Good afternoon. How can I help you?

Guest: Hi! Id like to make a reservation.

Receptionist: For when?
Guest: The 10th of January.
Receptionist: For how many people?
Guest: 2.
Receptionist: For how many nights?
Guest: For 4 nights.
Receptionist: What is your name?
Guest: My name is _____________________
Receptionist: Okay, Ive reserved the room for you on the 10th of January for 2 people staying for
4 nights.
Guest: Thank you very much. Goodbye!
Scenario Two Fully booked
Receptionist: Good afternoon. How can I help you?
Guest: Hi! Id like to make a reservation.
Receptionist: For when?
Guest: The 10th of January.
Receptionist: Im sorry; were fully booked on the 10th.
Guest: Okay. Thanks for your help anyway. Good bye.

Hotel Receptionist: Good afternoon. How can I help you?

Customer: Wed like a room please?
Hotel Receptionist: Do you have a reservation?
Customer: Yes, its under _______________________(name)
Hotel Receptionist: Oh yes, I see it a room for 2 people for 4 nights.
Customer: Thats right.
Hotel Receptionist: Do you want a smoking or non-smoking room?
Customer: Non-smoking please.
Hotel Receptionist: Okay. Would you like a room with the view of the pool or the sea?
Customer: The sea.
Hotel Receptionist: Do you need any wake-up calls?
Customer: No thanks.

Hotel Receptionist: Okay, everything is ready. Your room is 503.

Customer: Thank you. What time is breakfast?
Hotel Receptionist: Between 7.00 and 10.00 in the hotel restaurant on the 1st floor. Enjoy your
stay.
Customer: Thank you.

Scenario two No reservation

Customer: Hi! We have a room reserved for 3 nights under the name __________________
Hotel Receptionist: Im sorry; I cant seem to find your reservation.
Customer: We called a month ago and made one.
Hotel Receptionist: Maybe there was a mistake. We have rooms available so it shouldnt be a
problem.
Customer: Okay.
Hotel Receptionist: So you want a room for 3 nights. For how many people?
Customer: 2 people.
Hotel Receptionist: Okay, your room is 408.

Scenario: Reserving a seat

Customer: Id like a ticket to London please.
Sales Person: Okay, when for?
Customer: Saturday the 3rd of March.
Sales Person: One-way or return?
Customer: One-way, please.
Sales Person: For how many people?

Customer: Just 1.
Sales Person: Smoking or non-smoking?
Customer: Non-smoking.
Sales Person: 1st or 2nd class?
Customer: 2nd class, please.
Sales Person: What time would you like to go?
Customer: In the morning, around 11 oclock.
Sales Person: Is 11:15am okay?
Customer: Thats fine.
Sales Person: Okay, that will be 52. How would you like to pay, cash or credit card?
Customer: Credit card.
Sales Person: Please can you enter your pin.
Customer enters pin
Sales Person: Thank you very much. Here is your one-way ticket to London on the 3 rd of March at
11:15am.
Customer: Thanks.